Daily cleaning, installation of cabin HEPA filters on flights from Dallas to Hyderabad
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Scores according to KAYAK customer reviews
Pros: "Yeah everything was good flight timing was very accurate I loved their service"
Cons: "Hotel or a waiting area should be arranged in case of flight delay"
Cons: "Everything and being on time and not loosing all my luggage"
Pros: "best airline"
Cons: "when its best there is no comment"
Pros: "I love your hostesses"
Pros: "Crew was great, seating was cramped."
Pros: "Crew were amazing, superb."
Cons: "Food verity, seat comfort ability, wider range of entertainment."
Cons: "Check-in for ticket took 2 hours!"
Pros: "crew was nice and helpful"
Cons: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Pros: "Customer service and food."
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "Great services"
Cons: "Boarding slow"
Pros: "service, food and cleanness"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Cons: "My personal stuff been stolen in airports"
Pros: "Food was better. Seating was comfortable."
Pros: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "Selection of alcohol."
Cons: "The selection of food."
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight. Boarding process for business class could be better."
Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Pros: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Pros: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Cons: "I didn't have any issues on this flight. Everything was great for me."
Pros: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Cons: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Pros: "The staff were friendly"
Cons: "Food The seat were terrible The next flight rebooked because the first fight were delayed"
Pros: "Flight was very good"
Pros: "Great crew members.. Very helpful"
Cons: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Pros: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Cons: "Food menu wasnt good."
Cons: "No legrooms"
Cons: "Food could have been better, I mean the quantity could have been more. The attendants were not so nice. Breakfast was only a half slice of bread. Please increase the quantity of food."
Pros: "Plenty of entertainment variety."
Cons: "Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable."
Pros: "Service was exceptional. Good was good and departures were timely."
Pros: "Everything was good"
Pros: "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."
Cons: "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
Cons: "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
Pros: "Crew was great"
Cons: "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
Cons: "Very nice"
Pros: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Cons: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Cons: "No it was good"
Pros: "Thank you"
Cons: "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."
Pros: "The leg space and the entertainment. The crew were very nice."
Cons: "The bathroom must be kept cleaner."
Cons: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Pros: "Hospitality, service, crew and everything was well"
Cons: "My seat was booked on Ile. it was chanded to window which I hate"
Cons: "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"
Pros: "The exit row due to my size good choice"
Pros: "Great service and smooth flight!"
Pros: "Everything other than food"
Cons: "While they gave good AVML food on DXB-HYD flight, not sure what stops them from repeating it on SFO-DXB flight., It was worst to the end."
Cons: "Emirates charging for duty free merchandise bought in Dubai. It is ridiculous that they add the weight of the duty free merchandise to your carry on luggage and charge at the gate. If I have known that I could have shopped in Dubai duty free. The customer service person was very rude too."
Pros: "I like everything, every boby"
Pros: "On time."
Cons: "they have changed how they serve drinks and food. they used to do that separately. now they club it together."
Pros: "Nothing really. Packed like sardines in seats which are too narrow."
Cons: "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
Pros: "The flight was on time"
Cons: "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."
Cons: "seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs"
Pros: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Cons: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."
Pros: "Service was some what better than in the business class."
Cons: "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
Pros: "Nice travel from Dallas to Dubai and I am happy."
Pros: "I am pleased to travel and thanks to Emirates."
Pros: "Food was good and seating was comfortable."
Cons: "That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration."
Cons: "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
Pros: "All other service was ok except not giving hotel room for staying for the purpose of connection..."
Cons: "Stay over night for connection and emirate dine giving hotel"
Pros: "All are good."
Cons: "Served vegetarian, I am very happy."
Pros: "Food and entertainment. Didn't crash."
Cons: "There is no leg room, and the seats are so small that everyone ends up leaning on each other. Better pray that you neighbor doesn't show up. Ever tried to eat while in such close proximity to another human? Totally not recommended, yet it's a requirement on these flights. I was not able to eat at the same time as my neighbors. I let them eat first, then ate my food."
Cons: "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
Pros: "food and timing services staff behavior and treats excellent"
Cons: "pls replace drinking water bottles (small) in the place of cups"
Pros: "Excellent service in flight and nice food"
Pros: "Great hospitality from the crew and quality plane facilities."
Cons: "I wish they had consistent cabin bag policy through out the journey."
Pros: "The response and service of Airhostesses are outstanding. I have to mention specially the assistance their supervisor provided to me when I have felt a little breathlessness and her constant attention on me to ensure I am normal and comfortable. Unfortunately I do not remember her name. Thanks to her and her team I felt at home."
Cons: "Vegetarian food would be good if it was less spicy."
Cons: "I pre-selected the Asian Veg Meal but they were out and I didn't get any meal because of that."
Pros: "Everything rom booking to boarding to reaching the destination."
Cons: "Quality of mattress is way inferior to the one given in the Boston to Dubai leg."
Cons: "Food came before alcohol :)"
Cons: "Baggage claim in Hyd took more than 2 hours"
Pros: "Cordial staff and good food"
Cons: "Leg room and head phones did not work properly"
Pros: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Cons: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Pros: "Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!"
Cons: "Traveling to Greece in off peak season."
Pros: "Every thing. Was good"
Cons: "The seat’s"
Pros: "The flight entertainment system was fantastic."
Cons: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"
Pros: "Seats were comfortable."
Cons: "Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!"
Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Cons: "We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there"
Pros: "Vegetarian meal."
Cons: "Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English"
Cons: "No food I ask three time for coffee and tea still not get it Staff so rude I don’t know why staff was rude if you don’t have food let us know not get rude ."
Pros: "Comfo seat"
Cons: "Too ismail for the seat"
Cons: "They don’t treat the passengers with respect. They treat us as if they are doing us a favor by flying us to our destination."
Pros: "Passengers were not clean and sweating"
Cons: "My family was unable to get seats together."
Pros: "Though I missed the Outbound flight, was given a seat on the next available flight and offered a free meal in the airport. Seating was very comfortable."
Cons: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Food was average and with no variety."
Pros: "US immigration was a breeze at Abu Dhabi. Online check in was not working. Abu Dhabi airport had a lot of options for passengers in transit. Flights were on time."
Cons: "Food was terrible on the flight. Baggage was not handled properly."
Pros: "The Airbus A321 flight was much more comfortable than the 1st leg. The service again was good"
Cons: "There wasn't anything not to like."
Pros: "All the bags were received safe and undamaged."
Cons: "The restrooms were not clean and stinky."
Cons: "Food was bland and weird combinations. Give a chapati or rice with curry."
Pros: "Crew was friendly. Even though we were redirected to a new gate/plane and had half hour delay, our plane arrived on time."
Cons: "Was stuck next to an overweight lady who was sitting partially in my seat and crowding me. My gate was changed and we were redirected to a ghetto looking area for the gate. My luggage was not delivered along with my flight and I had to file complaint to get it delivered. It caused lots of hardship as I had no way of contacting my family to let them know I had arrived and was safe. They were all worried when I didn't come out of the airport at Hyderabad in a timely manner since I traveled alone due to an emergency."
Pros: "Lots of food and drinks offered often and tasted pretty decent."
Cons: "I was given a baggage tag without any explanations on what that even means. It would have helped knowing I should keep it safe in case my luggage is misplaced or lost by Etihad- which is was! The seats are not that comfortable and I needed to stand a lot. Bathroom kept running out of soap and needed to wait long for staff to replace. Entertainment system was hard to use due to the person in front of me leaning their chair back the whole time so the screen was in my face."
Pros: "Liked the cabin"
Cons: "The crew was standoffish and disengaged. This is on a buisiness class ticket where I paid $8000 for two tickets."
Cons: "Never goingvto book flight with eithad again. Very bad customer service at the boarding. Very rude, very bad attitude, very unprofessional. They have given very hard time while boarding at dfw airport. Never going to go with this airlines again."
Pros: "Free movies Cleanliness Friendly staff"
Cons: "Provide free internet Use no plastic"
Cons: "Leg room not good"
Pros: "Decent movie selections."
Cons: "Service is on par with American Airlines which I usually expect a little better with international airlines. Food overalll was terrible. They are not really offering any choices. Even I was first few to be served in the cabin, I was given paneer with rice without offering any options. I complained that how can they possibly run out of options already. They run to the front and got me a chicken meal and told me that was the last one they have. Haha, I totally believed him (not). The meal before landing we were served paneer again. Ugh! Plane is overall dated. They made everybody to fit and weigh the carry on before boarding. My carryon did not fit (although it was pretty standard size carry on) and was over their 7kg (15lbs) weight. I checked mine in since I did not check in any other luggage. But many people were forced check in and pay extra check in fee because they are already at their luggage allowance."
Cons: "The carry-on size allowance is way too small and the staff was adamant and said pay $300 (Reason: the suitcase wheels wouldn't go inside the measuring crate) Ended up buying a backpack. I have used the same bag for traveling from india on etihad. Decided never to use etihad for travel."
Pros: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Cons: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."
Pros: "Everything was OK"
Cons: "The e box entertainment options are very limited in terms of movies and tv series"
Pros: "Hard working crew. Kept the restrooms clean and very polite."
Cons: "Food was horrible and stale. Delayed flight due to baggage loading issue."
Pros: "No delay, arrived on time."
Cons: "Old aircraft, the bath room needed to be updated."
Pros: "On time arrival and flooding"
Cons: "The ground staff at Dallas were extremely rude. Made an old woman cry. Did not use common sense to check in people. They were weighing even obvious very small back packs that were obviously less than 3 lbs. talked to people in a rude manner and were not very helpful. I flew more 15 times in the last years. By far the worst experience. Flew emirates. Delta. Klm France airways. British airways. Even kenya airways. American and united. By far the worst experience. Service service"
Cons: "Baggage ground staff behavior is very bad..Not allowed me to carry stuff which I purchased inside the airport..will never travel and will also request my company not to buy tickets through Eithad"
Cons: "Baggage ground staff behavior is very bad"
Pros: "food, seat screen"
Cons: "Air bumps"
Pros: "Great service in their A 380 full floor biz class service from JFK to Abu Dhabi"
Cons: "People sitting in wrong seats and queue jumping"
Cons: "Customer care"
Cons: "Bad service. Crew not friendly. Frustrated at check-in counters - longest time ever, stupid check for cabin bag. I chose etihad for first time, I came with the same bag with different airlines never got a problem. Everyone was angry as only half inch their bags were buffered than the frame. Worst experience"
Pros: "Good service"
Cons: "No comments"
Pros: "Punctual. Orderly pretty good crew. This flight is not that good usually"
Cons: "No space for overhead luggage. Seats are not great."
Pros: "Seats were not reclining. Food is not tasty. Boarding is not satisfactory Entertainment is below average movies. Would not prefer to fly again"
Pros: "Same like above"
Pros: "Crew is friendly.."
Cons: "- Less space to store. - old entertaining systems, some audio port connections are not tested. seat1 and seat2 audio jacks are connected to same TV out."
Pros: "Customer service at the counter very rude"
Cons: "Bad customer service and bad attitude"
Pros: "Great service."
Cons: "Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,"
Pros: "Lounges are good"
Cons: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Cons: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Cons: "The meals could have been better"
Cons: "Same as above."
Pros: "On time."
Cons: "Was an older plan but ok. No plugs at seats."
Pros: "Nothing to say"
Cons: "Everything. Will never book AA/BA again. Ended up with 42 hours journey."
Pros: "Boarding pass to from LHR to Hyderabad was not iisued at SAT airport. The guy with wheelchair at London didn't help in getting me boarding pass in time. My flight scheduled left. I had to wait for the next flight enroute to Delhi rather than hyderabad directly. I had to wait for more than 10 Hrs at LHR and Delhi. There was heavy delay to reach my destination."
Cons: "Non-issue of boarding pass from LHR to Hyderabad at SAT airport USA. Callous attitude of the guy who didn't help me in getting me the boarding pass at LHR. Enrouting me through Delhi to Hyderabad instead of a direct flight I had to wait for more than 10 Hrs at LHR and Delhi. There was heavy delay to reach my destination."
Pros: "The crew were very nice and friendly."
Cons: "The seat configuration in business class is the worst of all carriers I have ever flown. Very uncomfortable in so many ways."
Pros: "It was on American ticked through BA"
Pros: "Music, maps, news"
Pros: "Everything was fine."
Cons: "No comments"
Cons: "They didn't give a direct flight but gave to Mumbai and then from Mumbai to Hyderabad. Had to collect my luggage and recheckin those."
Pros: "Food and braveries has good"
Cons: "Cold coffee"
Pros: "Staff was very courteous"
Cons: "Cramped seats"
Pros: "I found everything to be acceptable for me."
Cons: "I was in seat 43A and the light from the galley was a mite bright from my seat, but I simply covered my head with the provided blanket and napped at will."
Cons: "The flight was delayed and arrived to London late for our connecting flight to Venice, was rescheduled for another flight from another airport. Had to take the taxi to get there on time for our next flight."
Pros: "Flight was good . In long flight the food quantity should be increased but quality was good."
Cons: "In the last leg ie with breakfast they offered only orange juice coffee or tea but no drinking water."
Pros: "Relatively confortable seating"
Cons: "Incompetent ground staff, inadequate handling of Reservation by BA"
Cons: "food was not good."
Pros: "Crew was excellent"
Cons: "Food selection is terrible. Plainer, simpler foods that appeal to more people would be preferred. If you want to attempt to serve 5 course meals, that is fine, But, please have normal backup foods. In fact you would save a lot of money buy not putting seeds and grapes in the salads, buying plain white/wheat rolls with no seeds, and much simpler appetizers/desserts. I saw a lot of food being thrown away. Mine included. If you are trying to force people to buy food before they board, you have succeeded. TV displays and remote were very poor compared to your competitors."
Pros: "Our flight attendant was very helpful when we were faced with dietary restriction issues."
Cons: "We had problems with the food. My son is allergic to tomatoes and mangoes while I am gluten intolerant. The options did not work for us. There was nowhere in the reservation that asked about this. The plane was about 80 degrees for the entire 9 hrs. My clothing was soaked with sweat. The legroom was less than on the domestic flight (AA carrier) which led my son to bother the person in the seat in front of us more. There was a male flight attendant that kept coming by to tell my son to get in his seat, which was not helpful. He is only 3."
Pros: "Comfortable seats, good movie selection, free wine with meal"
Cons: "Flight attendants not friendly, poor service, terrible breakfast."
Pros: "Entertainment was good"
Cons: "Delayed by more than half an hour boarding and left nearly an hour late."
Pros: "Very courteous staff"
Cons: "Inadequate food. Requested diabetic meal and the bread was loaded with sugar"
Cons: "Got stranded in Heathrow"
Pros: "The attendants were professional and polite."
Cons: "Food needs work."
Pros: "It was quite the opposite of departing flight. Everything was here perfect. Large entertainment choice. Food was good. Crew was this time way better."
Cons: "Nothing negative this time"
Pros: "It was great. Staff was very nice."
Pros: "Didnt travel"
Pros: "Super helpful Dallas staff"
Pros: "Service was excellent and food options were above expectations"
Cons: "Boarding seemed a bit unstructured"
Pros: "Nice new airplane with good seat design and quiet and confortable in flight. AA crew was nice and entertainment was OK."
Cons: "Chaotic and ilogical boarding"
Pros: "Speedy, timely, very professional crew"
Cons: "A leg room is too small."
Cons: "Video froze on volume screen and the food was bAd as usual on aa bread is particularly bad"
Cons: "I hope that your company will go to hell"
Cons: "1 hr waiting on the tarmak watching planes after planes taking off ahead of us without any reasons"
Pros: "Food options"
Cons: "Sold as British Airways, but actually an American Airlines flight No staff at BA counter for check-in. Had to go to American to check-in (worked this out myself) When printing tickets for check-in, was not supplied with bag tags. Had to approach counter for staff to print bag tags. Seat monitor was small and poor quality Limited movie selection"
Pros: "Crew was nice and comforting."
Cons: "Well, if I needed to send a fax, there was a line provided even with a mobile airplane phone that didn't work. The LCD screen didn't work on most seats, no USB charging, no adjustable headrests, blowers were barely functioning. The jet needs to be replaced especially for being an overseas flight."
Pros: "Choice of movies"
Cons: "No personality of flight attendants-never tried to engage. Hardest, most uncomfortable seats I've experienced and I am a frequent flyer"
Pros: "It was somewhat brief, compared to the 9.5 hour flight just before it."
Cons: "Transferring between my flight from Madrid to my flight to Vancouver in the Dallas airport was an incredible pain. Sure, we had to go through customs, that's expected. Sure, wait for the luggage so you can take it through, right? We did. For 45 minutes. Then the announcement arrives: international destinations don't have to carry checked luggage through customs. That's why our bags never showed up. Now we have 45 minutes to get to our plane. We made it through customs relatively quickly, meander through the halls that guides are telling us to go through in order to get to our next flight... And then we arrive at the airport entrance, just outside of security. Thankfully, after alerting a TSA agent to our situation, we're not quite brushed off, but pointed toward another security checkpoint that might have a shorter line. We get back through security, and another TSA agent (who seems unsure we'll even make our flight) gives us directions to take a train to our gate on the other side of the airport. We sprinted. And we just barely made it. American Airlines was fine, Dallas airport and transfer protocols for international arrivals/departures were tedious, inefficient, and frustrating."
Cons: "Did not follow up on things they said they would come back for. For multiple requests. Also, didn't respond to the call light and had to turn it off and on a few times to have someone respond."
Cons: "Food, choice of entertainment"
Pros: "Direct airline"
Cons: "Delay, as usual on this rout because the airplane is too old and always have michanical problems From the inside it looks too old"
Cons: "Our upgraded seats were not available, will seek refund. My luggage was list and I had to buy new clothes."
Pros: "Flight was delayed 4 times, but communication about this was good so no one was kept wondering. Overall, the crew were attentive with smiles...sometimes that makes all the difference in the world. Movie selection was good for a long flight."
Pros: "Quick boarding"
Cons: "Unable to upgrade seats easily, upgraded seats given freely to passengers who did not pay for upgrade. Passengers who paid for upgrade were not given a choice of the available seats. Other passengers just moved to which ever seats they wanted. Like my upgrade money back!! Other than that, pretty good."
Cons: "No beverages available to even purchase ! Ridiculous!"
Pros: "Yes everything was great"
Cons: "Nothing everything was great"
Pros: "It was on time!"
Cons: "Free movies lagged and got stuck on wifi. Gave up watching one."
Cons: "Seat space"
Cons: "It was hot"
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Cons: "Was delayed a lot"
Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Pros: "Seat to tight"
Cons: "Better pricing"
Cons: "did not deliver baggage to Glasgow"
Pros: "Nothing. It was a miserable 2+ hrs."
Cons: "Work harder at making flying more comfortable for travelers without breaking the bank."
Cons: "delayed and lost luggage! thanks"
Cons: "Bush league kayak"
Cons: "We stay stuck in PVR"
Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Cons: "My luggage was delayed. I received it the day after"
Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Pros: "The notifications regarding my connection and baggage claim."
Cons: "Allow married people to travel with their news names."
Pros: "More room"
Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Cons: "Delay luggage"
Cons: "Since we were in one of the last groups to board, there was no room for our carry on and had to be checked. Yet there are people in the previous classes who have two carry on bags and both are checked. There needs to be a penalty for this."
Cons: "See above"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "We arrived 40min earlier than expected"
Cons: "Poor food choices for vegetarians"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Excellent Travel"
Pros: "Didn’t care about passengers comfort. Never turned on the AC."
Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "The flights were on time and the staff was very friendly."
Pros: "Got us home finally"
Cons: "See above - I never went from Dallas to London."
Pros: "On time"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Airbus was nice and had charging capability at each seat?"
Cons: "No entertainment monitor"
Pros: "Great time. It was one of the best flights I have ever taken."
Pros: "Great at all."
Pros: "Everything was good"
Cons: "Food was not good at all."
Pros: "VERY GOOD"
Cons: "a little loud in the cabin."
Cons: "All good"
Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Pros: "Excellent. See above."
Airlines flying from Dallas to Hyderabad have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dallas to Hyderabad
Masks required on board, masks provided on flights from Dallas to Hyderabad
Social distancing seating
Middle seats unavailable to book on flights from Dallas to Hyderabad
Testing for antibodies, testing for symptoms for flights from Dallas to Hyderabad
Waiving of change fees. Search flexible flights from Dallas to Hyderabad