Really great service - staff were very respectful and helpful!
UK 708 was an Airbus 320 Neo, one of the least comfortable planes. This was premium economy and the seats weren't really comfortable - but I always travel with a pillow to make up for that. The seat in Row 3 had plenty of leg space as it's behind business class. The food looked sad, and tasted as such too. I miss the old Jet Airways days. Four people at the Boarding were an overkill considering the fact that they didn't really follow sequential boarding. The flight was delayed by 15 minutes while taking off, but landed 5 minutes after original ETA.
It has been an excellent experience travelling with Vistara. Keep it up!!! You will have great times ahead.
Nice clean aircraft’s … generous legroom !
Terrible in-flight announcements by the crew, in both Hindi and English.
Wait too long to check in bags
My connecting International was Qatar and allowing 15kg Carry, Vistara allowed 12.5kg only and made me throw 1 KG plus from my checkin too. Ordered Veg And Available option was Hyd Biryani and got some lemon rice with bad curry and dal.
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Make seat comfortable in premium economy ,food better!
Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
The boarding flight is painful experience, starting from entering the airport (poor training to staff to verify the identity and ticket details), standing at the counter to check in the baggage (extremely slow). Once boarded, it’s a pleasant experience. The crew is polite and patient.
Perhaps providing a menu would have helped as it was my first time onboard and I did not know what was being served.
On time flight, baggage came out fast. Overall good experience
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Cons: "The boarding was poorly managed."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Pros: "Punctuality, and professional service."
Cons: "All good."
Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Pros: "Professional and on time. 2 best things about Indigo"
Cons: "Flight delay was not communicated timely"
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Promptness and efficient management of time. Nice staff!"
Cons: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Cons: "Waited close to an hour for collecting baggage at the terminal"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Cons: "I wish Indigo flight get in-flight internet."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "On time"
Cons: "People requesting to switch seats"
Cons: "Flight delayed and no info"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "Flight was on time."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew."
Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."
Cons: "The chicken Junglee sandwich was stale hard and really dry."
Pros: "Flight was ontime and clean"
Cons: "Onboard food"
Cons: "Indigo Crew Is Not Passenger Friendly. Always in a hurry to move on. I asked for Non Veg Cuppa Noodle and the answer I got was we aren't carrying it today so I made do with the veg one. Hold behold the other hostess served the Non Veg version to passengers in the row in front of me. Typical Indigo Crew The flight was delayed and the on time with Indigo is anyways a misnome, the announcement was made only an hour or so before departure. Poor service."
Pros: "Assistance provided"
Pros: "Very helpful employees. Also professional. Very pleased."
Cons: "Everything was acceptable to superior, by first world standards."
Pros: "On time.....but felt like an eternity."
Cons: "horrible seats for an international flight. Flight was from India to Singapore and they didn't accept Indian Rupees or Singapore Dollars. Only wanted to pay for meals using US Dollars. Made no sense."
Pros: "No nonsense, no frills airline with ideal mix of service and on-time arrival/departure and quick flight turnaround. Can't complain about the value received. Flights between Mumbai and Chennai are numerous and mostly on time. Staff is courteous and experience is good."
Cons: "Low cost airline means you pay for everything but this is nothing against Indigo."
Pros: "Not much"
Cons: "1. Gate change was not announced. We were waitinf at Gate 25 and would have missed flight if not for Kayak messaging. 2. Delayed departure 3. The stewardess on board was selling food but was not checking with passengers seat by seat if they needed anything. She passed us by altogether."
Pros: "Some timely advice on departure time would be useful rather than no info"
Cons: "both my inbound and outbound leg was late :("
Cons: "bad service was late we had pre paid for food and they did not have any staff was unapplogetic. complained on twitter and emails - doest help either. They should be taken to court"
Cons: "I got transferred problem, little time to go to the 44A number gate It's little bit problem otherwise nothing to write"
Cons: "sanitize all things"
Cons: "No comment"
Pros: "The crew was amazing but the seat was too close, very little leg room"
Cons: "Food was strictly Indian, not for an international chooice"
Pros: "We arrived"
Cons: "The boarding process was chaos The plane was old and dirty The crew was helpless There was no gate Will avoid spicejet. It’s my first time in India"
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."
Pros: "Crew seemed nice and helpful"
Cons: "Seats were slightly broken, flight should be on time"
Pros: "The flight was on time"
Cons: "The boarding could have been swifter."
Pros: "No use of booking spicemax .. you are treated just like another passenger. No priority on anything."
Pros: "The flight was short."
Cons: "The legroom was amusing at best. Had an exit row seat that wasn’t as wide as even a normal economy seat. It was a cheap and short flight, but I won’t choose to fly this airline ever again."
Pros: "Flight on time"
Pros: "The crew was friendly and professional."
Cons: "The check-in staff at the counter give the first impression, and my impression was that they were stressed. Perhaps they need more support. The cabin crew was very pleasant and professional. The aircraft was clean. We arrived in Delhi without complications. The luggage was quickly delivered. Will fly with them again."
Pros: "Crew service."
Cons: "Seats cramped enough to cause cramps."
Pros: "On time, smooth flight"
Pros: "The only thing I like was the friendliness of the crew."
Cons: "Starting at check in it was an absolute hassle and I cured many unforeseen costs. I was not able to book my golf clubs as travel equipment beforehand and was charged an exorbitant amount at the airport. I also had to pay for my carry on bag which was also unknown. And the plane was old."
Pros: "Seats and the airplane, in general, was very dirty. Some of seat parts were falling and my back rest wouldn't rest straight, it can only be in the reclined position."
Cons: "A clean airplane would go a long way."
Cons: "Rude unresponsive and uncaring. I will never fly SpiceJet again."
Pros: "Cancelled the flight"
Cons: "Airline needs to stick to their time table."
Pros: "Everything was great"
Cons: "I was denied boarding the plane with my voucher/eticket. The gate agent said that I had to produce a MasterCard ending in 6794 to board the flight. I do not own a MasterCard"
Pros: "Only Allows just 15kg check-in bag will not work if traveling internationally as then the charge huge fees if over 15kg. My bag was 24kg and cost me an additional 3000 rupees. I have not given the option to check in online ."
Cons: "The flight was already delayed by 2 hours than its scheduled time despite that there was an additional delay of 60 mins and the reasons provided by the ground staff were absurd, none of the Cabin crew members are courteous, they seem to be frowning or in a mourning as if lost some one"
Cons: "Spicejet didn't except my payment through Kayak and I had to pay twice. Because the travel agency paid with a different card than mine. It was a very unpleasant experience."
Pros: "Faster than driving from Chandigarh to Delhi Great value for price for flight Great service"
Pros: "The Airconditioner was not working."
Cons: "Had to wait for check in Luggage for 45 minutes. Aircraft crew were rude. Ground staff had no clue about delay in getting luggage"
Pros: "Food not ordered No entertainment so cannot scorej"
Pros: "People are nice. Im india delays are more common than on time. But comparing to others such as indigo, this is a better airline."
Cons: "Quality of air is low to unhealthy."
Pros: "Punctual and safe flight. Regular service for a budget carrier."
Cons: "This is not a good choice for international travelers. Spicejet is a low cost carrier with a 15kg baggage allowance. I guess most international tourists like me have more to carry. I had 23 kg and ended up paying almost twice the amount of the ticket price. So I think it is better to fly with regular carriers such as Air India."
Pros: "Seamless check in and check out."
Cons: "Everything was good. Can't complain. My legs are just too long to fit any airline seats comfortably."
Cons: "They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet."
Pros: "Low cost, kept the information up about delays"
Cons: "Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm."
Pros: "Inflight service"
Cons: "Old Plan"
Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."
Cons: "Aircraft was quite old."
Pros: "Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard."
Cons: "No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then."
Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"
Pros: "Service was good."
Cons: "On a flight that costs roughly 9,000 INR, for one way, it is completely unreasonable for them not to provide food. Granted, it was booked at the last minute, but as a token of good will for the amount of money we are putting in, they should provide food for them."
Cons: "Extremely poor customer service."
Pros: "On time courteous staff"
Cons: "The check in counter staff at the Spicejet counter at Tuticorin airport is the worst I have ever seen. The guy was rude and unwilling to let me take my carry on luggage which was 8.5 kgs even though I have no check in luggage. Terrible attitude and worst customer service ever!"
Cons: "Delayed by 90 minutes You luggage got fully damaged Who will pay for that Bitter experience had never ever in any flights"
Pros: "Friendly staff, helpful. Quick boarding and departure."
Cons: "Gate changed 3 times and ended up being incorrect. Not much room on the small plane."
Pros: "Air flight girks"
Cons: "Rude on ticket counter. I am English speaking, He was insisting me to understanding in TAMIL. WEIGHT LAGUAGE MORE KG to make money. Lie to give me a window seat."
Pros: "We arrived on time."
Cons: "The plane was old..."
Cons: "The flight was late. I'd have missed my connecting flight from Delhi to the UK and, therefore, hired an expensive taxi to take me to Delhi. Spicejet could not change my flight to another airline nor issue a refund. They promised a small refund but that hasn't come through."
Pros: "Overall good crew"
Cons: "Flight was delayed. Even though I paid Rs 600 for Spicemax, there was no concept of boarding by groups or by priority. Also the food was not good."
Entertainment unit was not working. Airline needs better equipment. Boarding was delayed and no announcements were made about the delays and reasons for the delay in boarding.
Pros: "Food served!"
Cons: "No leaky fluid from bin top."
Pros: "The crew was very nice, but I did not require a lot of attention."
Cons: "Offer some form of entertainment or alternatively free access to internet."
Pros: "Well organised and systematic"
Cons: "We missed the connecting flight because of late departure in Chicago In india we are kind of staying the airport for our Chennai connecting flight We are here to attend my nephew’s wedding but we will miss part of the event due to this"
Pros: "Captains message totally unaudiable"
Cons: "Some entertainment and refreshments"
Cons: "The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day."
Pros: "On time on both ends, good tea; very calm"
Pros: "Seating space is good"
Cons: "Lack of professionalism in the crew. The food was mediocre"
Pros: "It's very good above all"
Cons: "Entertainment not their"
Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."
Pros: "Excellent service. Thanks for providing superb service. I love to fly again."
Cons: "Nothing negative. It was excellent travel experience. I love you guys."
Cons: "Very bad handling of passengers the way of handling the situation as a stewardess or air hostess was bad a very bad reputation for the great Air India first time such experience"
Pros: "Service, food, comfort"
Cons: "TV wasn't working in my seat and hence no entertainment"
Pros: "The leg room was comfortable enough"
Cons: "The breakfast served was disappointing & also the TV was not functional in the flight AI 347 from Singapore to chennai today"
Cons: "I didnt like first of ur food cz only sandwich was not enough for food"
Pros: "Nothing I lijed"
Cons: "Bad food, unfriendly personnel untimely departure and non communication"
Pros: "Timing was convenient."
Pros: "Customer services was good"
Cons: "There was only one major meal service on a 15 hour flight... the sandwiches and other food had gone bad - ended up with food poisoning after landing. Beverage choices were non. Existent - even basic options in business were not available. Product needs a thorough cleaning and some equipment didn’t work or wasn’t well maintained"
Pros: "Very welcoming check in staff. Departure on time, efficient, pleasant and helpful crew. Comfortable seating, food reasonable and up to date entertainment. Toilets clean & fresh. Arrived on time and collected bags without any problems. Value for money. Would definitely choose Air India again. Arrived in Chennai happy and relaxed. Thank you."
Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"
Pros: "put more sevices from Kerala Airport"
Cons: "The airport have no few facilities. Do not come too in advance."
Cons: "Service was poor, entertainment system not working, very stinky ... eeh ... will never fly Air India in future"
Pros: "Staff fine"
Cons: "Very bumpy conditions"
Cons: "Horrible experience... entertainment system on my entire side was on working.... multiple obstructions under my feet impacting my legroom. Dirty and unfunctional bathrooms."
Pros: "Satisfactory in every respect."
Cons: "Nothing that I can think of."
Pros: "The Dreamliner gave me comfort and I could relax during the flight. Seats gave adequate space, while legroom was ample. Food towards Chennai (breakfast) was stodgy - especially the omelet. Food towards Singapore was great. I had the vegetarian rice set which was hot and just enough for me. I watched 4 movies in total; the Tamil ones had subtitles. All were good. Check-in and boarding was smooth."
Cons: "One of the stewardesses on the SG-MAA flight was loud and bossy, ordering passengers to close the stow compartments doors. No need to shout. And besides, on most flight I see the crew doing it. Please be professional."
Pros: "Seat was comfortable, crew was ok"
Cons: "Food was not so great. The lounge had "packet coffee""
Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."
Cons: "No wheelchair assistance."
Pros: "All good, nice breakfast, quiet & convenient. Current timing."
Cons: "Capt. and Crew are the best. Everything else is bad."
Pros: "The price and AI staff attitude/demeanor were both very good."
Cons: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."
Pros: "Spacious seating."
Cons: "The seats were too old"
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Pros: "The size of the plane was big."
Cons: "They combined 2 flights and boarded people going to Bangalore and did not say anything about it. The pilot acted like the plan all along was to go to Bangalore instead of Chennai. It took us 5 1/2 hours instead of 2, and many people missed their connections. We were 3 hours late to Chennai. None of the flight attendance knew what was going on either. Terrible customer service."
Cons: "My seats that I selected was changed to something at the very end of the plane for both the trips. Disappointed about this service"
Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."
Cons: "The problem with the flight was not shared properly with the passengers."
Cons: "1. The food trollies/carts were very dirty - may not have been cleaned in a long time. 2. I asked the crew a number of times to get me immigration form at the time of landing in India, they did not get me. They distributed on one side of the isle. One of the crew members said that we do not need it. When I landed at Mumbai airport, the first thing they asked was immigration form. The staff should be trained properly. 3. The TVs are outdated. They should be replaced with latest world class models. 4. While coming back from New Delhi, we were not served any food for 8 hours continuously. There were no snacks, sandwiches, peanuts or chips. I asked a crew member for peanuts and he said that they do not have."
Pros: "Food is always the best but everything else is a big question mark."
Cons: "I booked a direct flight from Newark, N.J. to New Delhi, India and was made to stop in Bombay for two hours. Absolutely pathetic of Air India to make passengers stop on the way according to their convenience."