Cheapest flight | ₹ 92,826 |
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Very poor, flight cancelled, no help from Lufthansa customer service.
Very poor, flight cancelled, no help from Lufthansa customer service.
terrible. they cancelled the flight 1 day before flying out and just sent an email to inform the same. i had to scramble on my own paying more to find another flight.
The flight was cancelled, and no reason was given. The flight was rebooked 3 days later. Calling customer service was next to impossible. There was no option to get in a queue in the phone call. It simply said all agents are busy call back later. It is 2024 and not 1970s to have such outdated technology. Live chat was even worse as I was 753 in line and it kept getting timed out. The icing on the cake was that the working hours was something like 9:00 AM to 6:00 PM? Really for international airline when the flights usually depart early in the morning? Things only got worse in the check-in counter in Mumbai. The monitor in the check-in counter said that the flight was on time even though it was cancelled. There were 2 agents helping a 747 full of passengers. It was 5:30 AM by the time I checked into the hotel. I tried reaching Kayak (Chatdeal via email) days before the onward flight from Seattle and no one cared to respond even after reminder. I will go with Expedia in the future. In fact, for my next trip to Japan I have already used Expedia.
Only two check in counters for online bag drop, economy and premium economy clients, NO management supervision whatsoever, no announcements, whilst Business and first class had three check in counters operational, with the bulk of clients flying economy on a 747…..very poor service indeed. Stood in a queue for two hours to check in!!!!!! The flight crew were equally indifferent.
Very very poor. Reliability is the main issue. The flight from Bangalore to Frankfurt was delayed by 8 hours and hence we couldn’t make the flight from Frankfurt to St. Louis ( which was later canceled by Lufthansa ) . Bangalore airport lounge 080 is EXCELLENT. The shower in the lounge is first class. Wished they had some extendable lounge chairs for sleeping for the weary passengers. FRANKFURT AIRPORT IS HORRIBLE! WILL NEVER EVER FLY IN OR OUT OF FRANKFURT. There is no jetways for the Lufthansa flight and the bus took so long to reach the next terminal. We had to clear immigration and security checks again and again though we are transit travelers.
For preselected vegetarian meals, they provided vegan meals which were inedible for kids. The attendant was very rude and said they had no vegetarian options and that 8 days prior flight is not enough time to make changes to selections. Absolutely rude staff
Seats on the A320 were more comfortable than the A330 I took from RSW to Frankfurt
Ended up canceling the tickets with Lufthansa because they need extra visa for changing terminal for layover at Frankfurt airport.
Boarding pass could not be used in normal way due to reasons beyond my knowledge, there was argument for 3 hours and the whole episode was miserable specially when you are traveling with 83 yr old sr ctz in such long hall flight. Air india should be avoided if possible, Lufthansa should take a note of this harassment
My flight from Bengaluru to Hyderabad was excellent. Vistara did a great job 👏 Domestic flight is much more better than international .
My luggage never arrived to Zurich. They can't confirm when it will arrive
The flight was delayed as they were waiting on catering. Catering. Was eventually delivered but they still had no food. No meals for us in business class - just a bag of nuts.
Very Stress free Lounges were superb. Crews were caring. I loved it.
Check in process was unfamiliar. While receiving assistance the employees supervisor berated him for not walking the area. Lucky for us, he ignored her and helped us check in. Did not know about the baggage fees with economy basic and spent 450 GBP (nearly$600) just on bags for a total of less than 2 hours flying time (50 minutes one way) on a round trip lasting less than 3 days. Customers check their own bags at kiosk and place on conveyor themselves. No reason for such an high cost of checking bags when customers do half the work. Some destinations it’s unavoidable, but will definitely seek other airlines before British Airways for future travel. Astronomically high price for bags. Our first experience flying British Airways and very, very disappointed. Completely overpriced for the services we received.
Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.
The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun
Fare was much lower with a layover in London as I was able avoid numerous landing fees that would have been added to the ticket price had I booked a direct flight to Amsterdam.
It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.
Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.
Great and pleasant service and smooth flight with wonderful and clean amenities.