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Friendly staff but otherwise a typical no frills airline. The sets are extremely cramped

We recently flew with AirAsia and encountered several issues. Our flight was delayed by over an hour, and both boarding and takeoff were postponed without any prior notification. Although we eventually realized there was a delay on our own, the crew did inform us afterward. To make up for lost time, the pilot took off at high speed, resulting in some turbulent moments that were quite scary. Despite these challenges, the cabin crew did an excellent job managing the situation and easing the inconvenience. Overall, while the delays and turbulence made for a stressful experience, I appreciated the crew’s efforts to keep us as comfortable as possible.

My flight boarding was interrupted as gate staff said I needed visa in advance for Vietnam....

Premium check in was worth it. Boarding process was a little chaotic. Seats were super cramped and I am less than 80kg and 180cm

The flight delay... but bus from the airport be on time

They didn't have a single blanket for hire for a long haul overnight flight. This wasn't good enough even for a budget airline

Air Asia’s standard has dropped tremendously post pandemic. The whole organisation feels ‘soul-less’

Crews could have been more friendly and helpful . One specific crew was a bit rude to some passengers

No complaints. Made it on time with a minimum of hassle. Some complementary soft drinks would have been nice tho.

It’s THE worst international flying experience I have had. I will avoid this airline.