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My husband had a surgery sometime ago but had to stand for more than 2 hrs in the line just to check in, drop baggage and pay for excess. The staff is toooo slow leading to long ques. This made our journey very stressful to begin with. Had to literally run at the airport through the security check and to the gate in spite of reaching 3 hrs before the flight. it was almost time to board by the time we finished checking in our bags

Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.

Flight was cancelled due to maintenance issues. It was a nightmare to get an alternate flight back home.

Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.

A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.

Very good experience. All of the details made this experience very positive.

Food options in Economy class can be improved. The headphones on the entertainment system only have a single earphone active, this can be improved.

Entertainment system have to be updated. Allied partners charging money for alcohol - in fact international flight.

Another 35 min delay landing No apology no communication or acknowledgment about this

Terrible. This airline will cancel flights at very short notice.