Service was very good, food and entertainment systems were good
First time flying with Singapore airlines and I’ll give them two thumbs up 👍 👍
Food was served to different people at different times and it wasn't clear why. The crew apologized for the wait. But it felt odd and inconsistent. They could use charging ports on each of the seats. Mine didn't have any. Also, they could've offered more snacks. It was a 12+ hour flight and no snacks were ever offered. Everything else was OK.
I find it was a bit hot before take off. If there is a way to improve the airflow it would be great
a completely full flight - felt quite carmped in, despite being on the window seat. Meal served could better. Surely different from pre-covid trips I used to take to and from Bangkok.
Food was just okay, need to improve for other menu variations
The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class
Best airline I think. No problems with anything. Crew were great, no problems with the airline food and entertainment and a smooth flight.
Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Surprised that the safety briefing was only conducted in Malay language and no English despite there are foreigners on board. MH should take safety more seriously.
Flights were delayed, Food was good but only 1 meal instead of 2.
Food was good but only 1 meal and 1 pie, instead of 2 meals. Both legs were late.
We are row 11, when the crew came to us, only one meal choice was available.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
Jia yung was the flight attendant that made this a miserable flight.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
