Daily cleaning, installation of cabin HEPA filters on flights from Botswana to Kochi
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Scores according to KAYAK customer reviews
Cons: "Food variety"
Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Cons: "Excellent service !!!"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pros: "Crew was friendly."
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"
Pros: "Looks that it will depart on time"
Cons: "Middle seat"
Pros: "Friendly and beautiful crew (specially one air hostess) lol"
Cons: "too long flight"
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Cons: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Cons: "Too crowded in in flight"
Pros: "The Crew has been excellent"
Cons: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Pros: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Cons: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Pros: "The best airline I have ever flown."
Pros: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Cons: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Cons: "Seat to LA was broken"
Pros: "great entertainment system friendly staff"
Cons: "very cramped flight, even when just partially full light food for an 8 hour flight"
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "All good"
Pros: "The Crew The Food"
Cons: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Pros: "Smooth take off and landing."
Cons: "There's not food which was on menu I did not eat"
Pros: "Good, drinks, service and entertainment system."
Pros: "Excellent service. Flight on time."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Excellent service"
Pros: "Comfort of the seat/bed"
Pros: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Cons: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Pros: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Cons: "Catering and seating. They ran out of food and drinks"
Pros: "The food and service was great"
Cons: "The bathroom could be cleaner :)"
Pros: "They don't charge you for any seat in economy class"
Cons: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."
Pros: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."
Pros: "Great service"
Cons: "Seat comfort"
Pros: "The crew was very friendly and everything else was very good and comfortable on the flight."
Cons: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Pros: "Everything is good"
Cons: "No bad things"
Cons: "Seats, unfriendly crew members, worst food "Hindu meal""
Pros: "Entertainment and food"
Cons: "Could not sleep... Need more room"
Cons: "My suggestion that at the time of boarding your staff behavior not good. As well you should supply hot napkin for freshness"
Cons: "The crew is not organised and not giving good hospitality and especially they are unaware of food what they are distributing"
Pros: "Captains message totally unaudiable"
Cons: "Some entertainment and refreshments"
Cons: "For my return journey I had to contact the airlines for change of date. It was a nightmare experience. Each time I called, I had to spend minimum of 45/60 minutes on hold while I was repeatedly pushed to new agents. This might be the only airline which would require an international passenger to visit the booking office personally to claim exemptions from date change penalty. ( my mother passed away and I wanted exemption because of bereavement)And to top it, no one knew the location of the booking office..."
Pros: "Direct flight convenience! Leg room. Boarding at Delhi. Price."
Cons: "Minimal service - attendants barely came around to offer drinks or collect cups etc. They forgot to get beverages twice despite explicit requests. They were polite though. The food service schedule was odd, especially serving lunch at 2am for a flight that was going to land at 6:30am. Why wake up everyone ? Food was okay except the white bread, pretending to be a croissant filled with what looked like was unmelted butter. Entertainment system did not work at all. And the plane had no wifi or USB ports. If it was not so convenient as the only nonstop between Washington and Delhi, I would not fly this Airline."
Pros: "Absolutely nothing."
Cons: "The flight literally stinked. I would have volunteered to donate them couple of air fresheners. Air India doesnt deserve to be in this business."
Pros: "Overall great service. 4 due to delayed flight."
Cons: "See above"
Pros: "Flight from chicago to delhi and the international conn to kochi was all excellent and seamless. I highly recommend flying air india if you find a last min good deal because then most seats are empty so you can stretch out and sleep."
Cons: "Probably earlier passengers messed up the tv console so the touchscreen feature was slow to respond but some of the movies were excellent on this flight"
Pros: "That's all you need to know. Crew was courteous - only one person rolled her eyes when I asked for some extra coffee. So things could have been worse."
Cons: "oh boy that entertainment system - reminds you of how poor technology can be more frustrating than nothing at all. Late flight."
Pros: "Well managed. Well serviced flight. And of course on time."
Pros: "Comfortable seats"
Cons: "No entertainment, only Vegetarian"
Pros: "Clean and comfortable travel."
Cons: "All the air hostesses had stressed out faces and no smile. A little smile would help. Appeared as if they were forced labour and not enjoying their work!!!!"
Pros: "The staff were good"
Cons: "The flight was delayed No entertainment on flight No choice in food and drinks"
Cons: "The aircraft is small and understandable because short distance. When we boarded the aircraft got problem with brakes & AC. We have to be offloaded. We finally depart after 2 hours."
Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service."
Pros: "The flight was much better looking then the enroute to AMD. The seats were not broken thank god!"
Pros: "The stuff"
Pros: "Convenient time, location. Good price."
Cons: "The plane was beat up. Many overhead lights did not work ( 3 in the row 18 and 2 in row 19 intermittently). Entertainment system did not work. In row 18 I had to simultaneously run the same program on two sets and listen to sound from one and watch the picture in another because independently they would not work. The air hostess was particularly rude to the elderly couple in row 18 and after watching a few interactions I had to intervene and tell the air hostess that she has to respect the customers and cannot talk to them like that. She would address them with a crinkly nose and condescending tone as if they were smelly uncultured people that she has to put up with. This is when the aforementioned lights and reclining systems in the row would not work and she could not do anything about it. Overall there is a huge potential here for AI if only they can capitalize on the good opportunities. They should fix the air plane mechanical parts. The upholstery can use freshening up. Air India should retrain their crew to make them understand that customers are the reason they exist. I hope they succeed."
Cons: "Entertainment system wasn't working. USB port was broken. Seat was not reclining."
Pros: "Individually charming staff, but collectively the airline's organization sucks."
Cons: "1.5 hours to check in. Another 1 hour to board because of inefficient gate security. Partially collapsed seat. No legroom with huge video console under foot. It did not work anyway. No video or entertainment through the entire flight for many passengers. Tray table broken. Life jacket under the seat in front came loose further obstructing legroom. Call button? Forget it. No one ever responds. Old 777 aircraft maybe 15 years old. Food not tasty and under-salted in response to health fads. Timing of meals more for the convenience of staff than for the convenience of passengers."
Pros: "Meals are hot are sumptuous"
Cons: "I have flown several times lately on AirIndia. One of the Toilets in the back of the plane has been perpetually out of service. You then have to cross over the pantry area to go to the other side to use the other toilet. Is there ever an attempt to fix it ? I wonder."
Cons: "We had a 6 hour layover in Mumbai before 1:30am flight. They took us to a secured zone next to the boarding gate around 12:30am. The flight was delayed - no announcement, no water, no toilet facilities in that zone. Including kids and aged people -everyone in distress and Air India had no concern. Flight took off two hours late and not even some drink was offered. Very poor quality food. I called crew members for some help and they didn't show up. In the recess area also no food or drink was kept. We were kept hungry, thirsty and dissatisfied. Can't be worse than this."
Cons: "The staff was not interested in helping passengers. Service quality very poor."
Pros: "The ground crew as well as the cabin crew was extremely helpful. My arm was in sling and I was traveling with my 3 yr old so they helped me everywhere from carrying the baggage to providing comfortable seats."
Pros: "Being non stop between USA and Delhi was the reason I chose air India. I flew AI 5 years ago and it was much better. Food was good and it was on time both while going to India and coming back to USA. ."
Cons: "Plane decore inside on both flights was broken where I was sitting. While going to India my arm rest was broken that it’s top had come off. No one bothered to repair. Person next to me, his entertainment system was broken. While coming back my entertainment system was broken. 14 hours no movies. Luckily I had my iPod and book to read. Seats cushion could use a replacement and air hostess could use a smile. She was as if someone forced her to work on that flight. She was working hard but never smiled or cared for any compliments. I think it was my last flight with AI till some drastic changes are made in leadership."
Cons: "Every thing"
Pros: "Staff was friendly. Flight was timely."
Cons: "Food made us all sick. Wish flight was closer to gate. Also, my tv was not functional the whole time - couldn’t even connect to see map of flight."
Pros: "AI-127 - DEL to ORD Patient & helpful cabin-crew. Cabin-crew left snacks, sand witches, water and juices for passengers to help themselves. Restrooms were neat. Of course, restrooms' maintenance largely depends on the quality of passengers during the flight."
Cons: "2 out of 3 of our entertainment monitors were not working. Glad that 1 was working to have our child watch few shows. The food tray in our child seat was broken. Wrong broken food tray for a child but we managed."
Pros: "Flight engine broke down on the runway and it took a day to get fixed."
Cons: "The way the management handled the whole thing was really poor. We were told to book some other flight since this one was cancelled. It was totally chaotic."
Cons: "Toilet cleaneness"
Pros: "Surprisingly DEL to COK flight and its crew were too good compared to SFO to DEL flight."
Cons: "Very good"
Pros: "Counter was very crowded with last minute arrival for some flights, check in desk diverted them to couple of counters for fast processing and kept general lane open for early checking for folks like me. nice job."
Cons: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
Cons: "Seats are broken. Entertainment system doesnt work."
Pros: "Doesn't matter when I say what I didn't like"
Cons: "We were seated in the 3rd row to a wash room which was broken even before we took off. Water (mixed with pee and other stuff) started leaking and the staff started to put down news papers and sprayed some perfumes. During the flight the leak got worse and carpet under our seats got completely soaked with pee waters. It smelled horrible and we couldn't even put our legs down. Crew didn't do anything to alleviate our pain. They didn't even bother to check on us other than to serve food when the time is up. It was the worst 14 hours our family had to live in our entire life. Shame on Air India."
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Cons: "The airline staff service at the airport.delayed for 7hrs no information given properly. The seats and bathrooms were unclean ."
Cons: "I arrived 2 hrs before floght departure. They first issued me a boarding pass; then there computers got stuck for a while. The guy at the counter couldn't get me a luggage label; then announced the flight was overbooked, took back my boarding pass and then tore it up. Told me my seat had been assigned at another counte to a family. He sent me over to another counter where no one told me anything for gala an hour. Finally they told me I had no option but to take the next flight at 500am. They put me up in a trashy transit hotel, made me wait outside in the heat for another half hour for the transport to the hotel. Will never fly Air India again if I can help it. Everywhere you see a lot of air India officials but only on in ten appears to know his job. Very unprofessional, incompetent, customer unfriendly. What a pathetic airline. Btw the frigid provided is a meager vegetarian buffet at a restaurant which is a few blocks away from the transit hotel."
Cons: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
Pros: "Cleanliness of plane"
Cons: "Late boarding with no announcements. Very poor customer service. Had my headphones on so did not hear the cabin crew member ask me to put my seat upright prior to landing. She just pushed my seat from behind rather than catch my eye. Food was abysmal. No entertainment"
Pros: "I like their service and food"
Cons: "Their entertainment and comfort was pathetic. Need to improve it"
Cons: "Flight time changed by 3 hours which was very inconvenient"
Pros: "Plane was right on time and the crew was very nice. They took really good care of us on both ways. I was bit spectic first but the over all leg room and the seats were comfortable. For the money and the direct flight option, I would recommend Air India. Keep up the good job. I also like the fact, they take security very seriously."
Cons: "The entertainment system is bit outdated and could use a nice upgrade."
Pros: "Didn't expect to get food. So that was a pleasant surprise."
Cons: "Flight was about 50 minutes late"
Pros: "Delays and missed connections. Avoid transit through Delhi and WHEN Air India delays your flight, don't expect staff to try to help. You're on your own. ANY other airline in India is preferable - avoid at all costs."
Cons: "Delays and missed connections. Avoid transit through Delhi and WHEN Air India delays your flight, don't expect staff to try to help. You're on your own. ANY other airline in India is preferable - avoid at all costs."
Pros: "basic airfare...basic service...basic flight. Point A to Point B"
Cons: "basic airfare...basic service...basic flight. Point A to Point B"
Airlines flying from Botswana to Kochi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Botswana to Kochi
Masks required on board, masks provided on flights from Botswana to Kochi
Social distancing seating
Middle seats unavailable to book on flights from Botswana to Kochi
Testing for antibodies, testing for symptoms for flights from Botswana to Kochi
Waiving of change fees. Search flexible flights from Botswana to Kochi