Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Chennai
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Scores according to KAYAK customer reviews
Cons: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Cons: "Be more professional"
Pros: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Cons: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Pros: "Crew was very attentive & met all my expectations."
Pros: "To long lay over"
Cons: "Direct flight from South Africa to USA"
Pros: "Boarding was efficient. Staff were polite and helpful."
Cons: "Food was okay, seats were less so. Not enough leg room."
Cons: "Qatar Airways are the best"
Pros: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Cons: "Nice if they offered/served drinks before meals"
Pros: "Very nice aircraft , crew, and supplies"
Cons: "Flight delayed, so missed connecting flight and stuck in Qatar for 13 hours on top of a 22 hour regular flight schedule"
Pros: "Regular A330 was substituted for a 787 dreamliner."
Pros: "The crew were very friendly"
Cons: "I was made to gate check my hand luggage."
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Cons: "Took long time to provide food & water."
Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Cons: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Pros: "Entertainment system good,"
Cons: "Boarding was late, seating very cramped."
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Pros: "Great services"
Cons: "Boarding slow"
Cons: "Food wasn't good"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "Entertainment was good. Food was good, I got the Hindu vegetarian. Also service from Nagpur to Doha is very convenient."
Cons: "It was mostly a good experience."
Pros: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Cons: "One restroom was out of service"
Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Cons: "Need good wheel chair service."
Pros: "outstanding crew -- particularly one flight attendant."
Cons: "Length of flying time -- not airlines fault. Could be more space"
Cons: "The website is not easy to navigate."
Pros: "Crew courtesy, exceptional service"
Cons: "Seats are way uncomfortable and small"
Cons: "Horrible customer service."
Pros: "Leg room was relatively better than the Doha to Atlanta leg."
Cons: "No goodie bags this time"
Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Cons: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Pros: "Quite journey"
Pros: "The crew were all lovely + meals were excellent."
Pros: "Wonderful staff, service, food and comfort."
Pros: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Cons: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "Best airline in the sky"
Cons: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Cons: "Not much of space in aircraft"
Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"
Pros: "Friendly crew"
Pros: "Flight was short."
Cons: "Everything else"
Pros: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Pros: "Landing while raining the pilots did a great job"
Cons: "faster boarding, going out of the plane, the internet on plane was included but didn’t work"
Pros: "Attentiveness of crew and meeting my needs"
Cons: "More leg room/space and a FREE sandwich. I’ll take one is those."
Cons: "The seats are so cramped - not just on this flight but on ALL flights. It’s especially hard on my husband who is larger than I am. Airline cre, food and entertainment made up for the space but US airlines should re-think this sardine approach to flying. Sorry to vent. Thank you."
Cons: "The chairs can be more comfortable."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "More space in these seats than in other flights I’ve taken"
Cons: "Seats could have been better and inflight entertainement missing"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Pros: "Crew was nice and flight enjoyable"
Pros: "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
Pros: "Flight attendants were great. Special note for Payton very attentive to my needs. Great personality. I will fly AA if all attendants are half as good and responsive as she was. She definitely deserves a raise."
Pros: "The in flight experience and entrrntainment was great."
Cons: "The preboarding process by American Airlines was really bad. My passport was looked at 6 times before I boarded. This is after going though passport control by Spain officials at the airport. AA has people waving you down the aisle looking at your passport and sending you to then Verify my boarding pass and that I had documents ok to travel, they told me I did and still sent me over to a security person who asked more questions than the immigration officials in the US, he then sent me to the counter to get my passport scanned ( not sure what that meant), after waiting 10 minutes of waiting the counter clerk asked me what I needed and I told her I was sent there, it was evident there was no reason for me to be there and she printed my boarding pass, which I didn’t need since I had a mobile pass. Then when boarding the aee two people asking a bunch of questions about people having control of their items and looking at your documents which the person who scans to board does again...really very inefficient and slow, it sure it is really helping with safety. Could be done smoother, faster and a lot less people."
Cons: "Departure gate staff forced passengers to check bags, when there were multiple empty overhead bins on the plane at takeoff. This makes no sense."
Pros: "Flight was only 25% full. Nice crew"
Cons: "Seats are cramped. No noise canceling headphones."
Pros: "Amazing flight..,......... Great service"
Pros: "I made it home..."
Cons: "Plane was grounded due to mechanical issues, another plane was found and we were able to get home, but 1+ hours after the scheduled arrival."
Cons: "Too cramped."
Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Cons: "take off late 90 min.. almost lost connection in NY"
Pros: "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
Cons: "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
Pros: "movies the whole way. American helped me make up for the cancelled flight over to Europe by letting me fly back from London."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Pros: "Very friendly gate agents & Flight staff"
Pros: "Not much"
Cons: "Older plane"
Pros: "Attentive and friendly crew."
Pros: "Ease of boarding and on time flights"
Cons: "Leg room"
Cons: "No tvs for a long international flight. No wifi. Come on, your competitors offer much more at the same price. Not flying BA again."
Pros: "Everything was fine---smooth flight, no problems until after landing."
Cons: "We waited 45 minutes on the tarmac for a gate before we could deplane."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."
Pros: "The flight attendants were excellent."
Cons: "Wish the plane had been equipped with personal entertainment screens on the seatbacks."
Pros: "Our flight from Rome to Chicago was on an airplane from the Flinstones. It creaked, no amenities, not just no wifi and fancy things, but no air nozzles at the seats!?"
Cons: "Horrible flight, paid extra for nicer seats, but the airplane was prehistoric"
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Pros: "Good entertainment set up"
Cons: "Gross smelly bathrooms, only vegetarian meal options"
Cons: "delayed so long we missed our connection"
Cons: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Pros: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Pros: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Cons: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
Pros: "I was lucky to get an upgrade to business class. It was fantastic, of course, as business class should be. Great crew, great space."
Cons: "Limited selection of movies. Or maybe I'm just old and grumpy and not interested in dozens of superhero movies!"
Cons: "Huge delay"
Pros: "Friendly-on time-love the charlotte airport"
Pros: "The Crew found and solved the problem."
Cons: "My Family and I missed our 5 a.m. flight Tuesday. We then missed one more 6am. Everyone helped my Family and I to get the 8 O'clock flight. Which we did. And had a good trip home. Missing those flight was not made by my Family. But solving that problem was done smoothly. Sharon T."
Pros: "Gate attendant clearly explained how to handle bags And passed out tags needed. Flight attendant very professional and friendly."
Cons: "Nothing. A nice short flight"
Pros: "Crew was great. I had almost the first half of the airplane to myself and got to lay down as my flight was 1230 midnight"
Pros: "Crew was A+."
Cons: "Leg space severely lacking."
Pros: "The attendant at the desk was very accommodating towards my needs."
Pros: "Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory."
Cons: "Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary"
Cons: "Very smooth and comfortable flight."
Cons: "Hate that you have to pay for a carry on in Basic Economy."
Cons: "Unclear indication and mediocre service to register for the flight and to load our luggage"
Pros: "The flight attendant from HSV to ORD was really funny! I don’t know if it was planned or intentional but he definitely had everyone’s attention!"
Cons: "It was three hour deley in Newark Airport because the plain didn't arrive on time."
Cons: "Kids running through the aisles and kicking seats made the trip uncomfortable and unrestful. Parents most to blame, but nothing done by crew to correct the situation; even after they saw the incidents."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "By being the longest flight in the world, the 17 hours went fast. I watched three movies and slept two or three hours after each movie and later read a small book. The attendants were attentive and made things comfortable."
Cons: "Could have had a better selection in movies."
Pros: "The entertainment really helped pass the time"
Cons: "Not having milk to drink"
Cons: "Flight was delayed 2 hours, but was not notified of delay. Also, our gate was changed three times."
Cons: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me."
Cons: "The Basic Economy baggage policy is ridiculous. Charge me what the ticket costs upfront."
Cons: "Noisy intrusive kids-clueless parents no help from crew"
Cons: "When comparing flights between only United flights, the economy & economy plus categories are a distraction. Especially if you are traveling with more than two people. When comparing across airlines, it is annoying because you have to add back costs that the "other" airline include in their price. In the future I am going to compare all "other" flights without United and then check United as the "low cost provider"."
Pros: "Great service, it had been a while since I flew with United. Impressed with the new plane."
Pros: "Enjoyed the friendliness of the pilots. As they made my sons day when he was able to go into cockpit and see them. We arrived earlier which helps."
Cons: "Very tight and narrow rows. One of the smallest (jumbo) planes I've been on. Tons of turbulence as well."
Pros: "Not very many people on plane so we were able to space out more."
Pros: "serice agents at the airport were friendly and helpful"
Cons: "flight was changed to go thru atlanta. the connecting flight was delayed 3.5 hrs making its departure at 1:51AM. ugh."
Cons: "Between the rude gate agents and rude the flight attendants on the food and beverage service. Along with the wifi connectivity not working. I really found this flight way below United's standards."
Pros: "The plane was loaded efficiently The flight took off right on time We arrived even ahead of schedule The attendants were all friendly"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Pros: "Arriving to my destination is what I liked about this experience."
Cons: "The flight crew was rude, walking through the aisle acting bossy, not courteous. I've flown united in the past and not had issues but on both united flights this trip, highly disappointed in the experience. The commercial ads blasting in my face without the option to turn down the volume is insulting."
Cons: "Departure was delayed. No explanation. The boarding area is crowded and confusing. The plane's bins were too small for roller boards so passengers had to carry bags outdoors in snow and terrible wind, to get them loaded. The Newark airport where the plane landed was miserable! Departure from Newark was worse than landing if that could be possible! Awful!"
Cons: "Seat room was terrible, ridiculous."
Pros: "No carry on fee .. nice staff .. on time!"
Pros: "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
Pros: "I love how polite and efficient your employees are. I was immediately offered assistance with baggage check in and with using the kiosk. You should be very proud of these staff for they represent United well. I thoroughly enjoyed every member I met.Thank you for a 100% wonderful experience."
Pros: "The staff is really polite."
Pros: "We were delayed due to some maintenance issues, but the crew did a great job of keeping us updated on what was happening. Other than that, a normal flight."
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Pros: "Another kayak success story, you have a customer for life!! Thanks"
Pros: "Crew- very efficient on the ground andon the air"
Cons: "Inner flights no entertainment. Maybe dhould go wifi like LH"
Pros: "Great take off great landing"
Pros: "Crew was nice just snacks flight was turbulent no one fault"
Pros: "The flight made it there."
Cons: "the bike fee was deliberately miss leading and was $150!!! Then the desk crew degraded and generally treated everyone terribly, the in flight crew steamed ever worked and exhausted. Worst flight I've ever been on."
Pros: "Flight was early!"
Cons: "We boarded and waited then was told we would wait more for people on a late flight then something wrong was found on the flight. After over an hour we were able to get off. Then we were told about 20 minutes later to get back on. No one can see the future. What i did like is that you let us get off the plane for a while before our 3 hour destination. Wish that would have happened sooner. This. Was on the flight from Boston to Salt Lake"
Cons: "Delays can happen but gate changes were way too much. And the lady at the gate desk was very unkind. When I ask some info she almost yelled at me! She said she just announced, but some ppl might have been at the gate and some might have not. God, I was not there to get a lecture."
Pros: "The crew was very professional and very friendly"
Cons: "The seats were narrow and the cushions felt like and old cushion on a wood board."
Pros: "I liked the StroopWaffel. Was given an extra one by the attendant. The flight was quicker than scheduled. The attendants and pilot were very friendly."
Cons: "Our flights to and from Minneapolis were booked a few months in advance. On our flight from Den to SA, all three of us were in the center seat, in different sections. That displeased me."
Pros: "At our origin the flight was delayed and they were gratious enough to switch us to united so we didn't miss our connection. Delta hooked us up! Tight connection in Atlanta, but the flight to Seattle was awesome."
Pros: "Staff was professional and friendly flight was smooth and nice."
Pros: "The fact that it was actually on time and flight went according to plan."
Cons: "Seats uncomfortable with very little room."
Cons: "Received a message that the flight was delayed about an hour and a half before it was originally scheduled to take off. Fifteen minutes later received another message saying the flight was back on schedule. Ten minutes later received yet another message that the flight was delayed 2 hours. Having such late and inconsistent flight information really cut into my schedule, prevented me from spending more time with family, and caused me to sit unnecessarily in an airport where all shops/restaurants were closed so I couldn't even get dinner."
Pros: "The price was fairly cheap. Now I know why."
Cons: "The flight was delayed multiple times, each while we were sitting on the runway. The let us know the pilot before had made it known it would need maintenance. They still boarded us and we sat on the hot plane sweating for two hours in a crammed tiny seat."
Airlines flying from Alabama to Chennai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Chennai
Masks required on board, masks provided on flights from Alabama to Chennai
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Chennai
Testing for antibodies, testing for symptoms for flights from Alabama to Chennai
Waiving of change fees. Search flexible flights from Alabama to Chennai