The service was amazing. I have already recommended this airline to friends and family.
The toiletries need to be refreshed more often. Everything else was great.
Baggage overcharge for international customers
On arrival they used the bus even though many aerobridges were empty , and so took 18 minutes after landing . Also the entertainment does not work for Windows Phones don't
No air-conditioning for half hour on getting in plane
This airline never leaves on time and they are excellent with excuses. They combine multiple flights to avoid empty flights since they are up for sale and the only way the partner airline will buy them if the numbers deliver as promised. So good luck if you book them. THEY ARE ALWAYS LATE AND IF YOU THERE FOR BUSINESS AND TIME IS IMPORTANT. DO NOT FLY THEM. USE INDIGO BEST ON TIME
Nothing to like airline is old and slow.
Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew.
No leg room
I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight.
Seats are very nice.
Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements.
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