Clean cabin, efficient crew.
Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.
On time flight, baggage came out fast. Overall good experience
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Cons: "The boarding was poorly managed."
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "Amazing crew."
Cons: "Better comfortable plane"
Cons: "Nothing I didn't like"
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Pros: "Promptness and efficient management of time. Nice staff!"
Cons: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Cons: "Waited close to an hour for collecting baggage at the terminal"
Cons: "Legspace for passengers"
Cons: "Flight was on time. Crew were professional."
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Cons: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Cons: "Flight was two hours late"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "As above"
Cons: "As above"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Worst airline"
Cons: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
Pros: "Very helpful employees. Also professional. Very pleased."
Cons: "Everything was acceptable to superior, by first world standards."
Pros: "Timely flight, new aircraft that's clean and friendly staff"
Cons: "Food options were limited. Most of the dishes were packaged foods."
Pros: "One of the most horrible experience. No information system for checkin. Was made to run from counter to counter just for checking.. Even no display on the TV screens. Not just for checkin.. even similar situations for boarding gates. Boarding gate changes 3 times .. no passenger management in place with all the chaos.. Overall a horrible experience."
Very courteous helpful crew. The business class seats are not very comfortable. My tray table was broken. The entertainment system occasionally crashed.
Although I have booked flexible tickets but I could not change the date
Food quality and quantity is poor
No foo give except packaged food
Worst aircraft, entertainment devices didn't work for long hauler, crew didn't care much, checkin process is worst of the worst
Pros: "overall safety is good"
Cons: "media is not at all working and its hard on such long flights without media especially when you are traveling with kids"
Pros: "Crew is very poor"
Pros: "It was a flight!"
Cons: "It seemed like the crew didn’t care that much about the flight—halfway through there was like toilet paper and other trash in the aisle and no one cared to pick it up. Just felt a little hopeless."
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Cons: "The entertainment system doesn't work at all."
Pros: "Just horrible"
Cons: "Worst business class ever! The seats were horrible, 2 seats together, no privacy, no lie flat seats, the window seat person has to wkke up the aisle seat person to cross his seat to go to the bathroom. The air hostesse and the plane crea cordoned of 9 seats in the middle with curtains for themselve"
Pros: "Food was very good"
Cons: "Boarding and chairs"
Pros: "Nothing in particular"
Cons: "The cabin was freezing. People were wearing jackets, hoodies, scarves and hats but the flight attendants didn't do anything about that. The disastrous Rayanair at least realised how that was making them burn more fuel and now they are letting passengers melt with heat. When will Air India learn this?"
Pros: "the crew was nice"
Cons: "Flight was more than an hour late, it was never explained to us why. That is not a good professional practice- this should be explained to passengers. Boarding was disorganized and seemed to take longer because people were looking for places to stow their carry ons and taking up carry on space with their jackets."
Pros: "One hour flight ,there was no problem.4 O’clock snack was good."
Cons: "Too much delay Of the flight without giving a reason is irritating & all the programmes get upset."
Cons: "Air India says it all"
Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."
Pros: "Staff was very courteous overall. Food was ok. It used to be better in the past."
Cons: "entertainment was not working with few head phones on different seats. Ground staff can be more organised in traffic management at the time of boarding the plane. Different staff was giving different instructions aggravating the passengers and the staff members in return."
Pros: "Service, food, comfort"
Cons: "TV wasn't working in my seat and hence no entertainment"
Pros: "Nothing to like about the service"
Cons: "Good flight. Good food."
Pros: "Food, convenient and very helpful"
Pros: "Overall experience is good."
Cons: "Flight was delayed by 2 hours."
Cons: "Seats, entertaknment system and aircraft ovwrall needs maintenance."
Pros: "The only problem was entertainment didn’t work"
Cons: "Food was good & it was a 9:00 pm flight!"
Cons: "1. The screen on all the 3 seats was not working. 2. The seats were not comfortable as they were very old. 3. They mentioned there will be a stopage at Mumbai but instead when we reached Mumbai the crew was not aware and they asked to collect bags and checkin again through domestic terminal within half an hour. Would not recommend to friend and family."
Cons: "No onboard entertainment"
Cons: "Most of the screen doesn’t work, so unless you have things to watch on your own devices you are doomed."
Cons: "I would highly encourage Air India to modernize their entertainment system. It feels like from the 90s. The touch screens are unresponsive and the headphones don't work."
Pros: "Flight on time, good meals"
Pros: "I like the food and flight crew service"
Cons: "The flight I boarded has less leg space and Tv didn't work.As it is a long journey,we expect minimal facilities like tv etc.."
Cons: "They were so insistent on charging me for being 1 kilo over. Was delayed 2 hours without any explanation, and took forever to check in."
Cons: "3 hours late. uneatable food"
Cons: "Leg room in Air India No wifi at Delhi airport"
Pros: "Crew were good"
Cons: "When I was entering into flight it was stinky"
Pros: "Great seat comfort."
Cons: "Mumbai ground staff helpful & pleasant."
Cons: "Air India didn't provide fruit platter as selected during booking. Entertainment systems were broken. Seats had broken hand rest."
Pros: "Travel time was very convenient and no delays at all. Excellent customer service"
Cons: "Restrooms were not cleaned and staff is not friendly"
Pros: "No disturbance and smooth travel"
Cons: "No entertainment"
Pros: "Hot breakfast, with hot beverages, very filling and satisfying."
Cons: "Only vegetarian meals, dirty cabin with grubby overhead panel."
Cons: "Air conditioning was much too cold."
Cons: "Timing was not maintained"
Pros: "Flight schedule, inflight service, boarding process, cost"
Cons: "Entertainment components seem to not work all the time, one unit not working at all. Also not having a viable connection to Chicago with reasonable cost and connectivity support"
Pros: "Since my lasr travel inn Air India 6-7 years ago, it has improved a lot. I travelled from chicago to Delhi (non-stop) in May 2017 with my family. Flight is on time. Crew is younger and energetic unlike my last trip. Food is fine. Toilets are clean. Couple of times, They were asking to provide feedback by filling some form which tells me they are genuinely trying to listen and improve further."
Cons: "Nothing much."
Pros: "Everything just okey"
Cons: "Food,entertainment nd maintenance duely needed"
Cons: "Arrived at the hotel and AirIndia told me they had no record of my reservation despite me being able to provide a confirmation number. They hassled me for a while before finally giving me a boarding pass. I barely made my flight"
Cons: "On time would have been better"
Cons: "This flight cheated in terms of baggage allowance"
Pros: "Air India service was terrible, seat was very uncomfortable and it was broken , not reclining. 16 hrs flight with uncomfortable seat and terrible service made me sick. Food was horrible , I got stomach bug and rightnow I m sick with stomach virus. Crew provided terrible service"
Cons: "Better crew, better food and comfortable seats with TV working."
Pros: "Nice crew, they gave a lot of refreshments and cookies even if the flight was less then an hour!"
Cons: "Flight was delayed for 4h"
Cons: "Excess baggage fees are three times the airfare cost. Way too excessive!"
Cons: "Baggage fees are excessive!"
Pros: "Boarding was fast but the plane was also quite small"
Cons: "The seats were rock hard, half the crew didn’t speak English - of if they did they chose not to - and there was nothing to do, no magazines or anything. VERY glad it was a short flight for me."
Pros: "When I could not locate my checked-in bag, the AI staff handled the tracking very efficiently."
Cons: "It’s very apparent that they have no concept of process or effiency. Procedures that were likely developed 50 years ago are still in place and serve absolutely no purpose. I’ve been in aviation for over 20 years and I know the industry. Be prepared for illogic step after step continuously throughout your journey. Be prepared to never receive a correct or meaningful answer."
Pros: "Very friendly staff"
Cons: "Flight was delayed 40minutes. Fortunately it didn’t impact our connection"
Cons: "Flying is always hard and I was sick, airline is not at fault."
Pros: "Crew were nice and flight was on time"
Cons: "Waiting on the bus to board and the seats were narrow"
Pros: "The ground and flight crews were nice, polite, and helpful."
Cons: "The baggage allowance was not enough for me. I had to pay extra."
Cons: "They charged for overweight of three KG. During my previous flight from Delhi to Jaipur they were more flexible they did not. I think it's a rule applicable at Dehradun Airport only."
Pros: "The flight was excellent, very smooth"
Cons: "There was a big delay of about 3 hours, and then another delay on the plain itself because of a technical problem. The plaon itself looked very old."
Cons: "Three and a half hour delay taking off! Couldn't check in bags for hours due to delayed departure time. Had to pay extra for overweight. Allowed only 15 kilos."
Pros: "ON TIME! GOOD SEATS! BAGSS DELIVERED QUICKLY"
Cons: "NO SHUTTLE BUS AT DEHRADUN FROM TARMAC TO TERMINAL HAD TO PAY $58 FOR BEING 6 KILOS OVERWEIGHT!"
Cons: "Delayed in increments of 30 mins without announcement of the reason for the delay"
Cons: "The check-in process was a mess. I was asked to pay for overweight luggage, which required me to walk to another counter, where it took them at least 15 minutes for no apparent reason to charge me and give me a receipt. The entire process was very unprofessional."
Cons: "Inspection staff should be knowledgeable with profiency in english"
Cons: "The flight was delayed a bit which was inconvenient and due to the (Pune) airport being a silent airport, no announcements were made about and not having a cell phone didn't help my situation...so overall a less than satisfactory experience."
Pros: "They delay 2:30 hrs without notice when we go to gate we ask them what time you start boarding after 45 minuets they say it’s delayed 230 hrs crazy even they didn’t offer anything to eat or drink"
Cons: "After several hours delay we were put on the plane and had to wait several hours more. People got very tense and irritable and the captain dealt with the situation very poorly. The flight attendants did their best. Finally left five hours late."
Pros: "Had a delay on my previous flight and they let me in boarding 15 minutes before flight accurately took off :)"
Pros: "Flight on schedule"
Cons: "Food Roti india food will be good"
Pros: "The comfort in the airplane"
Cons: "The flight didn't arrive at the time. The flight was late in 1.5 hours"
Cons: "The seats were broken , toilets were dirty. No wheel chairs for 45 minutes . The crew was looking frustrated all the time"
Pros: "The TV didn't work, the light wouldn't turn on, and the call button was broken. I read my book by the light on my phone. When I wanted water I had to walk around the plane to find an attendant. This was a14.5 hour flight."
Pros: "Decent Whiskey selection and not stingy in serving alcohol. Food - going East from Newark - All Indian dishes watered down in taste ; may be to suit western palates. Air India, we fly for Authentic stuff, not westernized bland food."
Cons: "Extended non stop flight -no PA announcement that there are snacks available - go help yourself from the galley. A real "DIY airline" in terms of food service. Rude cabin crew. Entertainment system not working. Newark ground staff, Cabin Crew and Mumbai Ground staff gave confusing instructions on how to change to Domestic flight for IGIA. Air India needs to get its act together."
Cons: "It was delayed 3 and half hours. No apology from airlines"
Pros: "I always like flying Air India opposed to other Airlines due to thier hospitality and baggage limit."
Cons: "Mobility of seating area but that's economy class always. Still happy with my flights with Air India."