Daily cleaning, installation of cabin HEPA filters on flights from Vasco da Gama to Muscat
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Scores according to KAYAK customer reviews
Cons: "Everything can be upgraded as nothing works in air india. Bathrooms are always either flooded or so dirty. Need more hygienic way of traveling."
Cons: "Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade."
Pros: "Seats were not comfortable."
Cons: "Switching to business class for better comfort"
Pros: "Flight delayed 2 hours"
Pros: "Well organised and systematic"
Pros: "Nothing really stands out, other than they did feed us. Similar flights in the US only offer complimentary beverage service and food for purchase."
Cons: "Super tight seating, both in the space between the rows (my knees hit the seat in front of me), and in seat width. I am not a big person, and felt the seat was really narrow. Flight full, so no room to stretch out. Interior dated and grungy. Not a comfortable journey."
Pros: "The seat was fine for the aircraft."
Cons: "Horrendous delays causing expensive rebooking of flights. Zero customer service when the delay was the fault of Air India. Horrible boarding process and no intervention by crew when passengers threw fits about their seats and tried to switch in complicated manners, when we were already delayed."
Pros: "1st off, it was Mumbai to Newark. 2nd it was Business Class and was (if possible), better than excellent."
Cons: "It could only have been better if it was free"
Cons: "Entertainment system did not work at all in 2 of the 3 seats. Airline staff could do nothing. AI staff does not help as we we're heading to Bangalore & Baggage need to be claimed in Delhi with just 2 hours transfer. We had to rush & no help from AI staff . Poor service."
Pros: "Good food served, polite crew and very attentive to passengers."
Cons: "Entertainment system was not working throughout the flight"
Cons: "3.20pm flight took off at 10.20pm. Sure, the issues were due to bad weather that affected all airlines at Goa airport, but the other airlines recovered as soon as the airport was reopened around 6.30pm. Air India didn’t have a plane show up till 9pm. They even allowed the 6.40pm flight take off before the 3.20pm flight. No announcements letting passengers know what the deal was except telling us that there was a delay. I had to use apps to get the information I needed."
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Pros: "That I got to Muscat in one piece."
Cons: "Got degraded from Business to Economy, after having bought a business class ticket and still no news on when I will get my refund (after writing twice to the booking website). The plane looks and smells old, the staff is clueless about most things (even what they are serving for dinner!). Over all lack luster experience, surely not putting myself thru an Air India experience again."
Pros: "Good inflight service"
Cons: "Delayed boarding and poor entertainment"
Cons: "The screen was not working which is so bad I have been paid so much n travelled"
Pros: "Food and in flight service on Delhi-JFK sector"
Cons: "All others"
Pros: "Travel time and checked baggage till final destination"
Cons: "Almost everything is bad. Cabin smelled like urine. Food options and quantity very less. Cheap plastic trays, cups, spoons and forks. Cabin not maintained. Torn upholstery and broken tray tables. No separate kids menu. IFE systems outdated. IFE dont work on most of the seats. IfE collection and navigation is poor. Never expected such quality on an international route. My suggestion to other travellers. Pack your own food especially for kids. Fully charge and download your own entertainment for your flight on ipad or laptop. Carry a sanitizer or perfume to get over the bad smelling cabin."
Pros: "Good crew members"
Cons: "Fewer entertainment options"
Pros: "Direct flight Good service"
Pros: "Comfort was good"
Cons: "Screen wasn’t working. Crew fix it after 1.5 hours Earphone wasn’t working."
Pros: "Overall good"
Cons: "Aircraft was old."
Cons: "The serving tables are broken and have to be propped up just to eat. The entertainment system did not work the entire 15.5 hour flight. The departing time was changed many times but was not reflected on the website."
Cons: "Everything was great expect tv was not working well!!"
Pros: "- Leg room in emergency exit seat (pre-booked and paid for) - Overall service - On-time departure - Far improved customer service levels"
Cons: "- multiple document checks every time I moved! Approx 6 people needed to see my boarding pass before I got on the flight...."
Pros: "No high expectations but everything was okay."
Cons: "The crew member who served was moving clumsily . Hit me 5 times and spilled hot drink on me 2 times and on tray 2 times. There was no turbulent weather during those times so it was only how she was walking . Additionally the Bhubaneswar to Delhi flight was suddenly rerouted to Varanasi and then to delhi which arrived Delhi very late and everyone had to run to catch the next flight. No announcements were made until everyone had boarded the flight from BBI."
Cons: "Flight were on time comfertable .food was ok."
Pros: "leg room, on time take off and landing"
Cons: "limited entertainment choices"
Cons: "Bunch of idiots sitting there who don't know their own system in customer care, better call airport office."
Cons: "Bad service poor service"
Cons: "Awful smell in the flight Bad food Dirty hand rests Dirty seats Food spilled all over"
Pros: "Professional crew, and excellent food. Lots of space in overhead cabins. Plane was clean"
Cons: "Check in process at airport was relativelya slow"
Pros: "Really hard to say what I liked."
Cons: "Tray table was broken and I had to prop it up with my knee during dinner. Staff keeps walking up and down seemingly busy, took a long time to clear the service items. During landing in Newark, some glasses were not cleared."
Pros: "Flight timings"
Cons: "Poor in flight service quality"
Pros: "Rest if average but expected with Air India"
Cons: "Strangely Air India was not aware we were travelling with our 5 years kids so we had first raw exit seats ! Of course we had to move from there and got finally separarated. At the checking, they told us "you have not informed us you travelled with kids !". A huge food box is given with almost nothing inside. I am ok with no food given but please make sure you do not waste and pollute for no reason"
Pros: "The crew on the plane are really nice and the price is very affordable."
Cons: "I didn't like the gate change and the crew not informing its passengers of this change. Additionally, I asked one of the members if there was a gate change and was told I would be informed to just wait. 10 minutes later, I finally asked another crew member and was told my flight was boarding. I almost missed my flight and no one made this announcement or posted this change on the flight info screens. Furthermore, my flight was scheduled to leave at 7am. I arrived at the airport at 430am and was told I could not check-in until 530am. Therefore, I had to wait outside with my luggage."
Cons: "The flight was 25 minutes late, no explanation.."
Pros: "before time flight and reached too before time... excellent crew and good hospitality. keep it up air india"
Pros: "The food served at lunch"
Cons: "After flight was delayed and arrived late we went to the ticket agent to get our missed flight rescheduled. After almost an hour they hadn't completed a single correction. After 90 minutes of fuming they rebooked us for the following day and put us up in the crappiest, dirtiest, noisiest budget hotel we've stayed in over 6 months in India, Myanmar and Thailand."
Cons: "We left 3 hours late. I missed my second flight. The flight attendants on the plane were lovely and helpful but the the Air India crew in the airport was not helpful at all in solving the problem their company created. On top of that my luggage is missing and I keep getting the run-around from Air India. I called a number, they told me to call another number. I called 6 times before anyone picked up. They told me to send an email. It's been a week and I still haven't even talked to anyone about my luggage."
Pros: "The staff try to be helpful."
Cons: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."
Cons: "The services in the aircraft was not good as in other airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very few movies on the TV. There was no anouncement for departures at the airport eventhough it was delayed by 90 minutes at Ahmedabad airport. You should keep a column of WORST."
Pros: "We liked the courtesy of the staff (ground and air) loved the checkin luggage allowance of 25 kgs instead of 15 kgs in all other Indian airlines except jet air and free food"
Cons: "No complaints"
Cons: "The plane was late making us late for our connecting flight so not only did we have to get off and go to the next gate but we also had to recheck our luggage. We were charged for the weight of our bags for the second flight because it was over limit. We were not aware that the weight limit would change from one plane to the next. It was ridiculous. We should not have had to pay over $80 for this when we were told the limit was 25kg. We made it to the plane just in time. It was a very upsetting experience and we will definitely think twice about flying air India in the future."
Cons: "The aircraft was not comfortable. The a/c was not on till after takeoff and switched off prior to landing. The staff informed us that they will start only after takeoff."
Cons: "Service is bad. Boarding is a mess. I never get upgrades even though business class is empty and I am a star gold. I have never received miles."
Pros: "Worked like expected"
Cons: "Aircraft old, business class terribly dirty. Hostess did not serve drink on entry. Power outlet not working. Flight cancelled and everyone told to leave aircraft without any effort to rebook business class customers."
Cons: "The snack."
Airlines flying from Vasco da Gama to Muscat have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Vasco da Gama to Muscat
Masks required on board, masks provided on flights from Vasco da Gama to Muscat
Social distancing seating
Middle seats unavailable to book on flights from Vasco da Gama to Muscat
Testing for antibodies, testing for symptoms for flights from Vasco da Gama to Muscat
Waiving of change fees. Search flexible flights from Vasco da Gama to Muscat