On time Arrival and Departure despite budget airline. In side the aircraft, seats and floor carpet is very clean and neat
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Very new aircraft . On time"
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Flight delay was not communicated timely"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Cons: "Worst crew. Very arrogant"
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Amazing crew"
Cons: "Offers"
Pros: "Comfortable"
Cons: "Check in swiftness"
Pros: "Ground reservation and check in crew were amazing."
Pros: "On time, comfortable seats, friendly crew."
Cons: "Legspace for passengers"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Cons: "Flight was on time. Crew were professional."
Cons: "Flight delayed and no info"
Cons: "Lost my luggage due to mistake at check in desk"
Pros: "Air hostess service and flight timings"
Cons: "Nothing to remark"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "On time and before time"
Cons: "Flight was two hours late"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Overall experience"
Cons: "Over expensive food"
Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."
Cons: "The chicken Junglee sandwich was stale hard and really dry."
Pros: "Assistance provided"
Pros: "Very helpful employees. Also professional. Very pleased."
Cons: "Everything was acceptable to superior, by first world standards."
Pros: "flight was on time, baggage delivery was very quick"
Pros: "One of the most horrible experience. No information system for checkin. Was made to run from counter to counter just for checking.. Even no display on the TV screens. Not just for checkin.. even similar situations for boarding gates. Boarding gate changes 3 times .. no passenger management in place with all the chaos.. Overall a horrible experience."
Pros: "Nothing"
Cons: "Everything"
Pros: "Onboard crew is willing to help."
Cons: "Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30."
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Pros: "Service is not good.."
Cons: "Flight was great. Landing was excellent."
Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
Pros: "Great experience - very relaxing"
Pros: "On boarding was very quick. I was happy to get a meal on a short flight."
Cons: "I do not recall any entertainment. The off boarding was slow."
Pros: "Attentive on board service"
Cons: "The air craft looked a bit worn around the edges"
Pros: "Okey"
Cons: "2 hours late boarding, affected connection flight"
Pros: "Price, crew, and service"
Cons: "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"
Pros: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Cons: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
Pros: "The staff smiled."
Cons: "Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best."
Pros: "good food and support for wheelchair but have to wait longer then expected"
Pros: "That someone is asking feedback for such a terrible experience"
Cons: "Flight was delayed by more than 2 hours. None of the information screens in the airport displayed any information about it. The air India staff at the airport assured me that my next flight (booked separately) will wait for me and that they have communicated about the delay to them. Nothing of that was done. I would have appreciated if they were honest and asked me to rush as soon as I land. It was a nightmare catching my connection. A person near my seat puked while landing in this flight. There was no sick bag in any of the seat pockets. Air hostess provided a sick bag after the flight landed which was of no use."
Cons: "Tv was not working at all"
Cons: "Flight was late from Ahmedabad to Mumbai no one informed no counter person to assist the lady at luggage department was pathetic no help very rude very very unprofessional"
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Cons: "my 2 bags were damaged - AI is yet to respond - unable to get hold of them in Newark - left messages - they took the information - no case number assigned. the entertainment system did not work the fruit platter was not provided despite booking several weeks back."
Cons: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."
Pros: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Pros: "Crew was very welcoming. Great service."
Pros: "No hiccups at boarding n check in security etc"
Cons: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"
Pros: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Cons: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."
Pros: "Nothing"
Cons: "Air India cancelled our flight out of JFK "Because of the weather" as i was looking at planes taking off there to a perfectly clear blue sky. They do not invest in deicing equipment, presumably. I received a generic auto-text that the flight was cancelled and told to call them. After waiting on hold for almost 30 minutes, I was told there was absolutely nothing they could do to rebook us anywhere within the next 5 days. Our only option was to accept their full cancellation of both the outgoing and return trips. Completely miserable experience."
Pros: "Food was excellent! Crew was very friendly & courteous!seat"
Cons: "Seats not comfortable, tray table support was broken."
Pros: "Friendly staff who are helpless because the company is not organized,"
Cons: "1.75 hours late in takeoff Indian food is good but Air India -- foolishly following dietary trends -- does not add enough salt, or spice or oils. The result is food that is tasteless. It is an insult to Indian cuisine. Some purchased food (e,g,, Yoghurt or bread) of very cheap and poor quality) Without proper management and organization, even friendly staff cannot render good service."
Cons: "I was there at airport 35 minutes before boarding time and the crew mentioned that the flight was closed. I had to run and buy an expensive ticket to Mumbai on a separate flight to reach Mumbai in order to catch my flight to USA. . Also, as a result of it, I had to pay extra money for Luggage to Mumbai.They were very uncooperative"
Cons: "TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one."
Cons: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."
Pros: "Direct flight, convenient landing time in Mumbai"
Cons: "Being India’s national airline, it needs lot of improvement immediately. It isnt of any use giving review here but for the sake of it, I will. The food was mediocre and repeated. Limited beverage options. Crew was not very responding. Many TV screens didn’t work and even after being told thrice about it, crew didn’t fix it and neither told why. Trash bags were lying open in flight’s food pantry. Never seen that with any other airline. Worst part, the seat comfort and quality of everything in the flightwas below average. Food table, seat covers, etc. None of it is a big deal individually but when all things are combined, the experience of flying air india is not great."
Cons: "Add more movies selection."
Cons: "Poor service, poor food"
Pros: "Friendliness of the staff and good service"
Cons: "N/a"
Pros: "Crew very professional and helpful"
Cons: "There were two kids creaming their heads off during the entire flight. I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
Cons: "Flight got so delayed..."
Pros: "Big seats with plenty of leg room vs some of the other carriers that fly in India."
Cons: "Flight was delayed. Almost missed connection."
Cons: "THe flight was delayed by 2 hours and 30 minutes. They informed us vet late by the time we were in the cab."
Cons: "Food was bad. Entertainment did not work. Some cracks on the seat and seat cover was falling off the seat. No drink cart ever came, not even soda or juice was offered."
Pros: "Timing was kept up."
Cons: "Entertainment was at its worst!!!"
Cons: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."
Pros: "Good service and great food"
Pros: "The crew on the plane are really nice and the price is very affordable."
Cons: "I didn't like the gate change and the crew not informing its passengers of this change. Additionally, I asked one of the members if there was a gate change and was told I would be informed to just wait. 10 minutes later, I finally asked another crew member and was told my flight was boarding. I almost missed my flight and no one made this announcement or posted this change on the flight info screens. Furthermore, my flight was scheduled to leave at 7am. I arrived at the airport at 430am and was told I could not check-in until 530am. Therefore, I had to wait outside with my luggage."
Pros: "Take off and landing was good"
Cons: "Food was ok"
Pros: "Helpful crew and the food was alright."
Cons: "Cracked seats, faulty entertainment systems, broken USB slots, the flight was not cleaned after the previous trip. There was crumbs of biscuits inside the headphone pouch. Another passenger had broken headphones. The touch screen rarely worked and rebooted 2-3 times during the flight. Very old aircraft. I was transported back to the 90s."
Cons: "The services in the aircraft was not good as in other airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very few movies on the TV. There was no anouncement for departures at the airport eventhough it was delayed by 90 minutes at Ahmedabad airport. You should keep a column of WORST."
Cons: "The aircraft was not comfortable. The a/c was not on till after takeoff and switched off prior to landing. The staff informed us that they will start only after takeoff."