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Food has been disappointing in both legs of flight to india

Great staff great experience, made a 2 hour delay very bearable

Great staff, great experience, made a 2 hour delay very bearable

Food was the worst I’ve had on a VA flight. Normally it’s a lot better

I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼

These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.

Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.

The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great

Great crew - old style upper class seats on the older fleet now feels dated

Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.

The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.

I think if i find different options I’ll travel with it but not with air India they never loaded the luggage’s and they announce the luggage’s will be arriving on belt number 5 when all passengers reach to the belt we find they haven’t loaded the luggage’s

The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable

They rescheduled flight..no customer care to even reach or accommodate

Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight

Old and filthy aircraft Boarding was free for all with no zones

Flight has no entertainment. Crew doesn't care atall. Horrible service and never going to take Air india and will spread their Horrible service.

Flight was delayed in phases from 84ppm to 2am. And at 2am it was cancelled. Only refund option provided and no stay was provided. Poor communication throughout and shameless behaviour from the airline with no regard for seniors citizens and those travelling with children.

Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff

The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.