Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to Nagpur
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Scores according to KAYAK customer reviews
Pros: "Comfortable seats with more leg room than usual. And the seats reclined more than usual."
Pros: "Newish plane. Smooth flight. Fast flight arrived early flight time only 7hrs 50 mins. Good food."
Cons: "Toilet seats would not stay up so got dirty quickly. Water not given regularly had to ask for it. Lot of airlines give regularly"
Cons: "I was charged twice for luggage because i had a layover. That is a crazy policy. My extra weight ended up costing me 3 times the cost of my flight."
Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"
Cons: "Entertainment didn’t work in our seats. Staff were quite rude when asking for a third beer and refused to allow any more. In eight hours, that’s the first time I have experienced this on any airline. I am a frequent flyer with Qatar and ba and have flown long haul on most airlines. My two colleagues also had the same treatment and they turned there nose up at my Indian wife. Very dissapointed and I will be writing a complaint in person to the airline."
Pros: "Overall we had wonderful experience. Good service, food good, good entertainment, courteous staff. I recommend this airline."
Cons: "Can't say anything."
Cons: "Missed the connecting dlight as Toronto-London flight was delayed."
Cons: "My touchscreen was not working and many were having issues with movies not playing"
Pros: "Adequate legroom"
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Pros: "Crew was very polite and friendly. Food was tasty!"
Cons: "The aircraft needs a thorough cleanup."
Pros: "Plenty of leg room for coach class On-time departure"
Cons: "video system broken No Wifi No US power adapters overhead light unadjustable, glaring in eyes, couldn't use arrived 15 minutes early, then waited 30 minutes at gate before they would open door"
Pros: "Legroom was good in economy. Service was lovely . Food and entertainment were both excellent."
Pros: "Staff was nice"
Cons: "Speacial meal was bad. Wine terrible. Media screan wasn't working fine. my seat and table wasn't clean."
Cons: "We sat in the plane for an hour after boarding and before takeoff. There was some commotion behind the pilot door for around 30 minutes. It seemed like baggage problem. We then started moving and it seemed like another 30 minutes of stop and go before taking off. No water or tea was offered."
Cons: "The boarding process. Needs to be managed properly."
Cons: "Check in process was a nightmare. Waited over 1 hour. They only had one agent to deal with issues. Waite another hour on the tarmac. Boarding itself was unorganized and took another hour. Will never fly with them again"
Pros: "The crew was friendly and attentive, and boarding was generally orderly."
Cons: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Pros: "The aircraft is beautiful. Enough leg room."
Pros: "Air ck inn prompt fast"
Cons: "Crew rude no manners to talk only 1 persons rest was ok"
Cons: "Poor handling nowheelchairfor disabled person ask the to walk"
Pros: "no "pre-boarding" fees no "more leg room" fees no 'overhead baggage" fees passengers are served 2 meals on trans Atlantic flights , unlike Norwegian or WOW"
Cons: "couldn't recline my chair as it was broken"
Cons: "no navigation service, no good hindi movies"
Pros: "Best food on an airline I have had in a very long time."
Cons: "Movie selection weak as was music selection."
Cons: "The lack of a knowledgeable support rep..."
Pros: "Everything!!! Food, entertainment, services comfortable seat"
Cons: "Spent more than 40 mintues to find a air india counter"
Pros: "So much food!"
Pros: "We had a great flight with Air India. The seats were comfortable and the leg space ample. Entertainment system worked fine. Food was good and crew helpful. The flight reached 10 mins before time."
Cons: "delayed by more than three hours - luggage misplaced - no support available at BOM airport"
Pros: "Direct flights, Newark/London and back, at a rate that was not too high."
Cons: "Although we wrote two days ago requesting that kosher meals be provided, there were no kosher meals for my daughter and me. The airport said the plane was boarding, but an hour passed before they boarded us, and then we waited on the plane for more than an hour longer."
Cons: "Passengers where angry. Air India did not show respect to us!! Boarding was a mass. They sad the system went down. From London to Newark the delayed was 2 hours!!"
Pros: "Get off the plane"
Pros: "Everything was right about the flight and not having to change terminals is great!"
Cons: "They weren't able to fix the TV or offer me other seat."
Pros: "Very poor service many of tv monitors broken Bad smell but got us there on time and very efficient"
Cons: "Terrible airline. Will never book again. Sat on plane for 3.5 hours and didn't move. Finally flight was cancelled. Staff were very u accomodating and rude. Worst flight experience I've ever had."
Cons: "For one, our flight was cancelled. This was after a three hour wait on the plane, a night in a hotel, and an entire day wasted trying to get a new flight. Air India told me they were legally obligated to get me to my final destination but only got me as far as the first stop where I spent a night in the airport and bought a new flight on my own dime. I've been in this situation before with other airlines and I was ALWAYS taken care of. I am a young girl and I don't have much money after spending it ALL on MULTIPLE flights home. I travel often and I can take care of myself, but this was a stressful and frightening experience. If it weren't for family I wouldn't be home. Will be fighting for every penny owed to me and everyone who helped me get home."
Pros: "Flight got cancelled after sitting in the plane for three hours. Nothing good to say."
Cons: "The complete and utter unprofessionalism and inexperience from airplane crew to ground staff. The flight got cancelled after we were sitting in the plane for three hours. We were told we can go to a hotel and wait for plane to be fixed by the next day or re-book. A majority of us wanted to get to NY that day so we wanted to re-book. When we get to the Air India desk there was one sweet old Indian lady working there, completely unaware of what is going on: that our flight got cancelled, that we sat in plane for three hours, that we wanted to re-book. It took hours and many arguments with various staff of Heathrow to get us re-booked to other flights. Our flight was scheduled at 12:30pm; I finally got re-booked at 5:00pm, and left Heathrow at 10pm! Longest day ever! I have flown across the world in less time than what it took me to fly from London to NY."
Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."
Pros: "Middle seat for the first time but next to some chill people"
Cons: "Little communication regarding 3 hr delay. Hindi spoken before English."
Pros: "The flight from India to London was already two hours late, but I was forewarned, so left me home in the south of England later, and got to Heathrow in time for the later take-off. Once on the plane, technical difficulties were found, which kept us on the ground or another three+ hours. Arriving in Newark at 8:30 p.m. instead of the 3 p.m. expected made it a very long, uncomfortable day. Again, not Air India's fault. Going to London from Newark on Air India five days earlier was one of the best flights I've had. The crew on both flights were great, and the food and drink were surprisingly good."
Pros: "The food in economy was better than first class food on Delta and American! Economy seats were comparable to delta/American/united, and I was in a route serviced with just Dreamliners, which are nice! Very kind crew who seemed to enjoy their jobs."
Cons: "Could not check in online Selection of American movies was on the small side"
Cons: "Online check-in didn't work; physical check-in process was exceptionally long. No beverage service on the flight. Took 6 hours to find out they had some sort of cart in the back that you could visit for drinks. No diet soda at all, and the soda I did get came in a dirty can. It looked like it was covered in dirt or clay, or something that resembled rust. Will not fly again unless absolutely necessary. The only positive aspect was the star alliance affiliation so I could get my miles to my account."
Pros: "The crew was exceptionally well trained"
Cons: "It was extremely hot, fully booked, very uncomfortable seats, food was impossible to eat. Being a very frequent flyer for the past 20 years (I spend at least 20 hours flying every month), this was by far the worst flight I ever took"
Airlines flying from the United Kingdom to Nagpur have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to Nagpur
Masks required on board, masks provided on flights from the United Kingdom to Nagpur
Social distancing seating
Middle seats unavailable to book on flights from the United Kingdom to Nagpur
Testing for antibodies, testing for symptoms for flights from the United Kingdom to Nagpur
Waiving of change fees. Search flexible flights from the United Kingdom to Nagpur