Find cheap flights from Tokyo Narita Airport to Mumbai

NRT - BOM

Find cheap flights from Tokyo Narita Airport to Mumbai

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Mumbai Chhatrapati Shivaji
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Good to know

Low season

April Best time to beat the crowds (29% less expensive on average)

High season

September Most popular time to fly (30% more expensive on average)

Average price (return flight)

₹ 56,472 (avg. price over the last 2 weeks)

Good deal (return flight)

₹ 859 or less

Good deal one-way

₹ 579 or less

When to book flights from Tokyo Narita to Mumbai

Estimated return price
Average price per month

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for ₹ 42,466 or less one-way and ₹ 62,960 or less round-trip.
  • High season is considered to be August, September and October. The cheapest month to fly is April.

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Top 5 airlines serving Tokyo Narita to Mumbai Chhatrapati Shivaji

Scores according to KAYAK customer reviews

8.6
Singapore Airlines
Overall score based on 3,883 reviews
8.8
Boarding
8.5
Comfort
8.9
Crew
8.6
Entertainment
8.3
Food
Airline reviews

Pros: "Excellent"
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"

Cons: "No complain . It’s singapore airlines"

Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."

Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."

Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"

Pros: "Great seats and efficient service all round."

Pros: "Great crew and cabin!"
Cons: "Meals were just ok"

Pros: "See above"
Cons: "See above"

Pros: "Five Star Singapore Service on board the aircraft."

Pros: "Singapore airline is amazing, great service and quality entertainment."
Cons: "None"

Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."

Pros: "The lunch and dinner menu was excellent"
Cons: "more bathrooms."

Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."

Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"

Cons: "Some staff not courteous which surprised me"

Pros: "Modern Aircraft , good seat ,Crew friendliness"

Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"

Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."

Pros: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Cons: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."

Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."

Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."

Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."

Cons: "Need to be able to upgrade with Krisflyer Miles"

Pros: "Sound sleep"
Cons: "N/A"

Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."

Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."

Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."

Cons: "good"

Pros: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."

Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."

Pros: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Cons: "Food was meh. Above average, but still not amazing."

Cons: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."

Pros: "Overall very good."
Cons: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."

Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Cons: "None"

Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."

Pros: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."

Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"

Pros: "loved the hot towels and the entertainment provided"

Pros: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Cons: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."

Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"

Pros: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."

Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."

Pros: "The crew was amazing!!"

Pros: "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
Cons: "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."

Pros: "The crew was attentive, hard working and pleasant."
Cons: "Like most airlinesuccessful the space was cramped."

Pros: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Cons: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."

Pros: "No baggage charge for surfboards"

Pros: "Very pleasant, staff was always smiling and eager to help."

Pros: "Smooth flight, good quality entertainment"
Cons: "My flight to Narita was fabulous, so I was surprised to find the return flight home filled with a condescending crew, terrible food, and a broken entertainment system. We had requested a Muslim meal on the previous flight, but the food was so spicy and smelly that we chose to go with the normal faire on the way back. I changed it on the website when I checked in online but when we arrived at the airport we were informed that the meal was still set as a muslim meal. The representative at the baggage counter called the plane and made sure that it was changed back to a normal meal. However, when it was dinner time we were presented with muslim meals. When we spoke to the head airhost to request a normal meal he said that they only carried a specific number and an leftover meals were for the crew only and that we had to eat the muslim meals or have sandwiches. We requested the sandwiches - the muslim meal was too spicy and had made us sick before. The "sandwiches" were pretty much two slabs of dry bread with some mayo slapped on. Disgusting and dry. I wish they could have made an exception for us or provided us with something edible. It was a long flight and we were starving by the time breakfast rolled around. The crew was condescending and cold. My entertainment system lacked functionality; some of the buttons on my remote were broken."

Pros: "Loved it"
Cons: "Sit was a little tight"

Pros: "Everything"
Cons: "Nothing"

Cons: "Too hot in the plane - was far too hot. too late the drink...after I eaten."

Cons: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."

Cons: "Qatar Airways are the best"

Cons: "The aircraft delayed taking off from Doha to Dallas"

Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."

Pros: "The crew was very nice, courteous and helpful"
Cons: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."

Cons: "Thank for everything it is excellent"

Pros: "The crew was amazing:)"
Cons: "The availability to have vegan meals...."

Cons: "The flight is too long"

Cons: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."

Pros: "Great"
Cons: "Everything thing is fine"

Pros: "amazing"
Cons: "better food"

Pros: "They greeted us in Georgian at the gate during boarding, this was very nice."
Cons: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."

Pros: "Overall great service!"

Pros: "All good"

Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."

Pros: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Cons: "Nothing"

Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."

Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."

Pros: "all nice"
Cons: "nothing but avoid bread"

Pros: "Qatar flight is no problem"

Cons: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."

Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"

Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."

Pros: "Excellent crew and plane. Not very crowded."

Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."

Cons: "Organization of the boarding"

Pros: "Small airport"
Cons: "Transfer is inconvenient."

Pros: "All around a great experience."

Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."

Cons: "Seats are way uncomfortable and small"

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"

Pros: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Cons: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"

Pros: "Confi and relaxed atmosphere"

Cons: "Food"

Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."

Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."

Pros: "The in flight entertainment was good"
Cons: "Service was not the same, flight attendants were not attentive or very accommodating. There were very rambunctious children on the flight and they did not consider everyone else by asking the parents to calm their children down instead allowed them to run up and down he aisles screaming etc"

Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."

Pros: "Food was better than average, blankets were soft and seats were comfortable. Good flight."

Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."

Pros: "One of the best flights in the past 5 years! 5 gold star service!"
Cons: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."

Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."

Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"

Pros: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"

Pros: "As always, Qatar Airways has new planes, comfortable seats, clean atmosphere, and pretty good leg spaces. They fly on time and land on time."
Cons: "1. Food - It was not that great, especially if you are allergic to cold. It applies to asthmatic patients like me. You have very limited choices. The only hot item in my whole tray was "chicken mixed rice". Everything else from yoghurt to fruits went waste. Can we have HOT FOODS for people like me? 2. Flight Attendants - It seemed that the flight attendants were not so experienced at handling customers. Plus, several of them had poor English. That would have been okay if they had patience to listen to me slowly. But, they seemed to be in hurry and not wait enough to understand my request properly. I was asking HOT WATER and they were repeatedly handing me COLD WATER. Plus, they could see me breathing heavily and feeling great discomfort. Nobody asked me 'ARE YOU OKAY?". It seemed, they didn't care for customers like me. I found a serious lack of CUSTOMER RESPONSIVENESS, forget PRO-ACTIVENESS among several flight attendants. Finally, I found an example of SNOBBERY in the plane. A flight attendant was asking a couple sitting next to me to fill up the FEEDBACK FORM. They looked like from Middle East but were British citizens. They didn't talk to me even though I volunteered at frist to introduce myself. The lady was especially rude to me. They were dressed like high class folks. That's it. They neither represented the hundreds of passengers, especially Indians, in the Economy Cabin, nor were they friendly to fellow passengers. It left me with a feeling that Qatar Airways attendants were judging a book by cover and asking the wrong persons to fill the form who didn't really represent their majority customers for that cabin."

Cons: "Love it! Next time, I will for sure buy tickets from Kayak"

Pros: "The overall experience was good."

Pros: "The crew were very helpful and the food was good."
Cons: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."

Pros: "Nothing. Missed the flight as the crew directed us to the wrong gate"
Cons: "Support staff"

Cons: "Food has declined significantly over the past few years"

Pros: "Easy booking on line"
Cons: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."

Cons: "They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow"

Pros: "Crew was ok Food was good Seats were comfortable"
Cons: "Overall was good and we definitely travel again"

Pros: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"

Pros: "reached before schedule. giving passengers enough time for getting off board and give them a little extra time in hand."
Cons: "flight attendant responsible for boarding the flight was rude. he gave unclear instructions creating confusions. the flight interior was average/below average. really inferior quality compared to other emirates flight."

Pros: "Excellent service"

Pros: "Food, staff, flight"
Cons: "Cabin luggage limit, too long layover"

Cons: "Had "summon the crew" light on for 40 minutes, no one showed up"

Pros: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Cons: "Everything was good"

Pros: "Good aircraft. A 380"
Cons: "People carried a lot of hand luggage and the overhead bins were crammed"

Pros: "Everything about the flight - barring one thing - was brilliant. The new overhauled interior with the padded leather seats and a mini bar is an exquisite touch. The build quality of the interior such as the spotlight, switches, buttons all have a classy touch with a very classy interior cabin lighting. It felt like how a business class should be: excellent. And, as usual, the staff remained professional, polite, friendly and very helpful."
Cons: "There was a delay before the take off. I had one booking with four trips with Emirates, three delayed which was a disappointment from a major credible airliner."

Pros: "Nothing special flight."
Cons: "Old entertainment and less leg room."

Pros: "Food, Service, entertainment"

Pros: "Good selection of food"
Cons: "Having to listen to everything in both English and Arabic"

Pros: "The flight was quiet."
Cons: "Service is extremely slow."

Pros: "Punctual on Time. Clean Cabin. Nice Crew"
Cons: "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."

Pros: "Flights on time /comfy seats and crew"
Cons: "One particular airhostess was little rude ..too much wait time in Dubai"

Pros: "Airbus was comfortable. Entertainment was really great."
Cons: "I wish there was more legroom."

Pros: "Only thing I liked in this flight was food."
Cons: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"

Pros: "Bar in business class"

Pros: "Every thing was good"

Pros: "I've flown on Emirates multiple times now and I have had a great experience each time"

Cons: "No food for vegetarian"

Pros: "Leg Room"

Pros: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"

Pros: "Comfortable seat"
Cons: "I was inzble to select vegetarian meal on ypur website"

Cons: "Overall handling of delay and missed connection flight was disappointing. The meal voucher that was given was of no use. Absolutely disappointed with the overall handling of the situation that day."

Pros: "A380 is spacious"
Cons: "my seat (head) was broken"

Pros: "Felt at home"

Pros: "Services and schedule and on time departures and arrivals."

Pros: "Boarding"
Cons: "Late take off"

Cons: "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."

Cons: "I did not get the seats I selected when booking"

Pros: "Console"
Cons: "Late take off"

Pros: "Every thing was ok.but not excellent"
Cons: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."

Pros: "Girls were very helpful and there was one Italian jental man was very kind and co-operative. However sits were very uncomfortable. Food was ok. There were very little healthy choices. overall it was good."

Pros: "Food taste, staff service"
Cons: "Front of the section seat - Very uncomfortable, badly positioned. I was in seat 37H if I remember it correctly. It was a Aisle seat and this particular seat was extremely uncomfortable. Everyone passing by would somehow kick my feet on their way to the restroom. The tray was too small."

Cons: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."

Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"

Pros: "Nothing !"
Cons: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."

Pros: "Again, the crew of Emerites Air are wonderful!"
Cons: "I ate a vegetarian dinner that id not agree with me, and spent the last half of the trip near the bathroom."

Pros: "The crew was incredibly nice and friendly."
Cons: "Nothing."

Pros: "The service, entertainment and food were all excellent."

Pros: "Food , entertainment"
Cons: "Seats very compact"

Pros: "good."

Pros: "Everything was good . Yhe only problem is the small portions of food."
Cons: "Captain concern about security."

Pros: "good service, nice staff, confort ok"
Cons: "food can always be improve but overall ok"

Pros: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
Cons: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."

Pros: "Everything was great ❣️"
Cons: "✨Nothing ✨"

Pros: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Cons: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"

Cons: "in-flight food and beverage choices needs lot of improvement"

Pros: "Easy and quick boarding"
Cons: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."

Pros: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Cons: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."

Pros: "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."

Cons: "The flight crew was courteous and very accommodating"

Pros: "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
Cons: "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."

Pros: "Crewf"
Cons: "Food"

Pros: "Good crew, very patient with the crowd. Food was very decent on this flight unlike the previous"

Cons: "Slow and old entertainment system. Bad seats"

Pros: "Enjoyed food and entertainment films."

Pros: "This flight is very comfortable and on time."
Cons: "Nothing I didn't like"

Pros: "Attentive attendants made the process much easier/ great flight"

Cons: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."

Pros: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
Cons: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."

Pros: "Good crew"
Cons: "Why do people fly with infants?"

Pros: "Food is fine."
Cons: "washrooms are small and dirty."

Cons: "Delayed flight and promised me in Chicago and in Flight that the plane in Hong Kong would wait. Now I am sitting inside the Airport waiting until morning to fly out. I will never fly with them again. LIARS!"

Pros: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Cons: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."

Pros: "Great staff and good service Took care of us like a family thanks"
Cons: "Food can be better as we Indians don't eat brief and pork"

Pros: "Boarding"
Cons: "Food was worse no snacks at all"

Cons: "Less choices of movies"

Pros: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
Cons: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."

Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . Overall route of the flight was wrong"

Pros: "Good service"

Cons: "1-hour delay due to inclement weather"

Cons: "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."

Pros: "Nice flight great service"
Cons: "I like everything"

Pros: "Excellent crew service, comfortable seats."
Cons: "A little difficult to understand the announcement in English."

Pros: "Nice staff, clean planes."
Cons: "Only issue was connecting gate in Hong Kong was extremely far and had to run to make connection. A bit of warning might have helped."

Pros: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Cons: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents. Strange security protocols, going through security transfer between arrivals and departures in Hong Kong, then an additional security bag inspection in the boarding way just prior to getting on the plane."

Pros: "My son enjoyed the flight and the worker where very nice to him."

Pros: "Entertainment Nice crew from Japan"
Cons: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."

Cons: "The headphones did not work."

Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"

Pros: "crew members are friendly"

Cons: "In entertainment no good Hindi options were there"

Pros: "The entertainment on the touch screen is pretty good. Economy seats are pretty good and have decent leg room."
Cons: "The world is turning to vegetarianism and I think that all flights should now have a veg and non-veg option by default and it should not be a necessary special meal as such. The Ovo-lacto meal that was given to my wife and I was OK compared to the actual vegetarian option that was present on the menu. The airline should inform passengers in advance that a certain leg of the journey would have vegetarian options."

Pros: "Staff was friendly"
Cons: "More water should be offered throughout the flight"

Pros: "Great service, very polite and concerned with the passenger's well being."
Cons: "Nothing needed to be changed. It was a good flight and I had a good experience."

Pros: "All around great value. Good food, nice staff, cabin pressure is better because the plane was newer."

Pros: "Comfortable economy seating, polite cabin attendants, and nice lunch!"

Pros: "It was disappointing . Crew was good."
Cons: "Entertainment system was not working. Food was below standard. Boarding was also late."

Pros: "Good service. Flight attendants are nice, food is not bad. Seats are not bad for economy."

Pros: "seats were roomier than usual. Very comfortable"

Pros: "Fast bag drop off at the airport, friendly staff, comfortable plane, good food and excellent entertainment system. Can't complain!"

Pros: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Cons: "This leg was pretty much ok. Took an hour + to receive my baggage."

Pros: "Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average."
Cons: "Plane had an awful smell upon entry. This was on both legs of the journey."

Pros: "Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great."
Cons: "Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3."

Cons: "No"

Pros: "They loose my luggage"
Cons: "They loose my luggage"

Pros: "They lose my luggage"
Cons: "They loose my luggage"

Pros: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Cons: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."

Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"

Pros: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"

Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."

Pros: "Inflight Entertainment and seats."
Cons: "None"

Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Cons: "None"

Cons: "Nothing"

Pros: "The crew were lovely. Great service from crew and good food."
Cons: "The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together."

Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."

Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."

Cons: "Flight was late and because of that we missed adelaide flight"

Pros: "Nothing"
Cons: "The service. The worst I have seen."

Pros: "Also perfect"

Cons: "The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected."

Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us"

Cons: "Felt like a second class train travel."

Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."

Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"

Pros: "Awsome service and on time flights"

Cons: "There were no blankets and my wife found it very cold"

Pros: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Cons: "Flight was late by 20 minutes."

Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."

Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."

Cons: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."

Pros: "Super friendly and professional crew, clean airplane and great entertainment."
Cons: "The boarding in Colombo was typical for a lot of these airports I guess but I hate it. Go outside, cram in a bus, drive to the airplane and everyone fights to get in at once. Talking about an Airbus 330-300. Took an eternity to load"

Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."

Pros: "1st time on Srilankan, it was good. Would fly again"

Pros: "So good"
Cons: "Everything ran smoothly"

Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service not as not good. Delay in serving food and drinks. Bread served after I completed my dinner. No water supplied. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."

Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."

Pros: "Nothing"
Cons: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"

Pros: "It was on time, good collection of movies."
Cons: "The menu was not good."

Pros: "Wonderful services"

Pros: "service"
Cons: "nothing"

Pros: "Friendly and efficient"
Cons: "Bus boarding"

Pros: "Nothing"
Cons: "Refusal to help when connecting flight late. Difficult to contact for help."

Pros: "Good helping staff"
Cons: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."

Pros: "On time arrival. Personal entertainment system. Meal included. Everytging for a 3h flight. Amazing."

Pros: "Cleanliness in cabin was very poor and food quality was extremely poor."
Cons: "Cleanliness in cabin was very poor and food quality was extremely poor."

Pros: "Friendliness"
Cons: "Aircraft was old"

Pros: "Online check in system kept hanging, was worse than useless, I had to mske an international call to reserve my seat. Same issue with customer satisfation survey sent by airline..the links to the system continually hung and did not respond. I would never recommend thus airline until they solve this problem."
Cons: "Online check in system kept hanging, was worse than useless, I had to mske an international call to reserve my seat. Same issue with customer satisfation survey sent by airline..the links to the system continually hung and did not respond. I would never recommend thus airline until they solve this problem."

Pros: "Food was good, flight attendants pleasant."
Cons: "Flight delayed."

Pros: "Overall helpful staff. Lounge staff at Bandaranaike not proactive ...... failed to tell us they would announce boarding so we went when the lights said 'Final Boarding'....and waited another 45 minutes outside the plane."
Cons: "Messy boarding procedures. Food uninspiring and tepid. One miserable flight attendant who needs to smile more and look as tho she is not there under sufferance. ....I felt I was ruining her day even tho I didn't make a single request, smiled and said thank you for everything. Leave your bad day at home when you are in service industries."

Pros: "Overall pleasant staff. Price"
Cons: "Boarding ...... but that was probably more a function of the delays at Customs. Lounge very bland...... but clean."

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COVID-19 information

Safety measures for airlines flying from Tokyo Narita to Mumbai Chhatrapati Shivaji

Airlines flying from Tokyo Narita to Mumbai Chhatrapati Shivaji have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Tokyo Narita to Mumbai Chhatrapati Shivaji

Mandatory masks

Masks required on board, masks provided on flights from Tokyo Narita to Mumbai Chhatrapati Shivaji

Social distancing seating

Middle seats unavailable to book on flights from Tokyo Narita to Mumbai Chhatrapati Shivaji

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