Find cheap flights from Sūrat to Vasco da Gama

Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."

Cons: "The boarding was poorly managed."

Pros: "Flight delay"
Cons: "Flight delay"

Cons: "Good airline. Flight was delayed due to weather"

Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."

Cons: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."

Pros: "we lost our bags"
Cons: "we lost our bags"

Pros: "Amazing crew."
Cons: "Better comfortable plane"

Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"

Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"

Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."

Cons: "No comments"

Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."

Pros: "Professional and on time. 2 best things about Indigo"

Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."

Cons: "Worst crew. Very arrogant"

Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"

Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."

Pros: "Comfortable"
Cons: "Check in swiftness"

Pros: "On time, comfortable seats, friendly crew."

Cons: "Could have been on time"

Cons: "Flight was on time. Crew were professional."

Pros: "Nothing"
Cons: "Checkin staff was very rude and had pathetic attitude"

Pros: "Very efficient transport to/from craft. Staff very helpful"
Cons: "Flight was delayed"

Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"

Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"

Pros: "Indigo flight time to time சூப்பரா இருக்கு"

Cons: "Flight delayed and no info"

Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."

Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."

Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."

Cons: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."

Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"

Pros: "On time"

Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"

Pros: "Nothing."
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."

Pros: "All great !"

Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"

Pros: "Kayak service is not good"

Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."

Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"

Pros: "As above"
Cons: "As above"

Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."

Pros: "Overall experience"
Cons: "Over expensive food"

Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."

Pros: "On time"
Cons: "Food choice"

Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."

Pros: "Punctually"
Cons: "No leg room"

Cons: "Indigo Crew Is Not Passenger Friendly. Always in a hurry to move on. I asked for Non Veg Cuppa Noodle and the answer I got was we aren't carrying it today so I made do with the veg one. Hold behold the other hostess served the Non Veg version to passengers in the row in front of me. Typical Indigo Crew The flight was delayed and the on time with Indigo is anyways a misnome, the announcement was made only an hour or so before departure. Poor service."

Pros: "Nothing"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"

Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."

Pros: "Boarding process"
Cons: "Comfortable chairs."

Pros: "Yes"
Cons: "More leg room"

Cons: "No Delays in flight......one hour delay is too much"

Pros: "Seats were ok. 300 one is too much to buy seat."

Cons: "Delay in boarding and flight"

Pros: "All good"
Cons: "Nothing"

Cons: "The business class was cheap. Didn’t expect such poor quality."

Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"

Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"

Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."

Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."

Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"

Cons: "No water was offered"

Cons: "The flight landed 2 hours later"

Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"

Pros: "Punctuality"
Cons: "Nothing as such"

Pros: "Very customer like"
Cons: "Poor customer service"

Pros: "Nothing"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"

Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."

Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."

Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"

Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."

Pros: "Trip was smooth."
Cons: "No problems whatsoever."

Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"

Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."

Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"

Cons: "Flight was delayed by 3 hrs"

Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."

Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Cons: "Liars"

Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."

Pros: "Nothing"
Cons: "Being late. Disorganized boarding."

Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"

Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"

Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"

Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."

Cons: "Non-existent leg space. Narrow seats."

Cons: "poor communication of delay as well as estimation of delay."

Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."

Pros: "6"
Cons: "sanitize all things"

Cons: "They sent my (and others’) baggage back to Chennai and I am leaving the country today . They held us on buses without opening the doors during corona virus crisis ."

Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"

Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."

Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."

Cons: "No Entertainment very noisy plane ..didn’t give a blanket also"

Cons: "Cramped seating. No recline Ended up with sore leg after only 01:10 flight. Security at PNY ludicrous. They tie your luggage with plastic ties. Once at the hotel you need scissors or a knife to open it, and guess what, because of security, your sharp objects are inside the luggage! I understand that it creates jobs, but frankly I cannot see the added value of this procedure in terms of security... On the light side, there is a very formal notice listing people excluded from security procedures, including the President, [...] former prime ministers and their spouses (!), and .... the Dalai Lama!"

Pros: "Nothing much - just value for money."
Cons: "Seat in front of mine was broken - too leaned backwards to me. Though they notified to prepone the flight time by 15 minutes but in reality it was delayed by 20 minutes!"

Pros: "The crew was friendly and professional."
Cons: "The check-in staff at the counter give the first impression, and my impression was that they were stressed. Perhaps they need more support. The cabin crew was very pleasant and professional. The aircraft was clean. We arrived in Delhi without complications. The luggage was quickly delivered. Will fly with them again."

Pros: "Flight wasn't full and overall service was excellent."

Pros: "Price and schedule"
Cons: "Ability to use international credit card to pay for extra services when checking in online"

Pros: "On time, smooth flight"

Pros: "The only thing I like was the friendliness of the crew."
Cons: "Starting at check in it was an absolute hassle and I cured many unforeseen costs. I was not able to book my golf clubs as travel equipment beforehand and was charged an exorbitant amount at the airport. I also had to pay for my carry on bag which was also unknown. And the plane was old."

Pros: "Seats and the airplane, in general, was very dirty. Some of seat parts were falling and my back rest wouldn't rest straight, it can only be in the reclined position."
Cons: "A clean airplane would go a long way."

Pros: "Direct flight to Delhi"
Cons: "Flight crew was almost rude. No communication from the flight deck to the passengers"

Pros: "Good crew"
Cons: "Hygiene"

Cons: "I was denied boarding the plane with my voucher/eticket. The gate agent said that I had to produce a MasterCard ending in 6794 to board the flight. I do not own a MasterCard"

Pros: "It was an instrument of torture with so little leg room, I thought it was a joke at first. This, like other scummy budget airlines ram as many rows of seats in as possible, to make more more money. Pure greed scumbags; another airline on the no fly list for me."
Cons: "STOP RAMMING THE AIRCRAFT WITH AS MANY ROWS AS POSSIBLE. It’s torture for anyone without midget legs. DO NOT fly with SpiceJet if you have the nerve to have been born tall. It should be illegal"

Pros: "Good flight"

Pros: "Nothing"
Cons: "Check-In in Bangalore was a long tedious process. Boarding process was alright. Onboard service was at par with indigo and go-air. Luggage came out late at Pune airport. This experience was good enough to never fly spice jet again."

Pros: "Comfort, cleanliness ,check in."
Cons: "I was refused food as the stewardess did not have change for ₹500:- & cost of food was ₹200/- odd. Being diabetic I had to go without my insulin.. Luggage arrived quite late in Kolkata."

Pros: "Flight was good"
Cons: "Poor service by the airline desk staff. They have no consideration for international passengers on baggage weight."

Pros: "Any other airlines but not SpiceJet"
Cons: "Long story. Have international flight with 2 pieces of 23 kgs luggage from Bangalore from Hyderabad. But at Hyderabad this guy who is not quailed to print boarding passes made me to check in my carry in bag because they won’t allow a laptop bag and charged me 6,000 rupees. Ridiculous. Their website misleads. They just rip you off. Worst airlines and shameful for airline industry. If Indian government don’t regulate these scams, will loose lot of tourist"

Pros: "Good"
Cons: "Enjoy"

Cons: "No food, low leg space. Very long boarding (back seats first, inaudible announcement of which rows should go now, and still very long)."

Pros: "Flight attendants friendly nature"
Cons: "Boarding annoucenrs, Hot inside the plane Because AC was not turned on till after flight take off"

Cons: "The flight was delayed. The luggage took too long."

Cons: "Delayed."

Pros: "Faster than driving from Chandigarh to Delhi Great value for price for flight Great service"

Cons: "Had to wait for check in Luggage for 45 minutes. Aircraft crew were rude. Ground staff had no clue about delay in getting luggage"

Pros: "Very courteous service and yummy onboard food"

Pros: "Healthy snacks"

Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"

Pros: "The staff were very pleasant and helpful. Boarding was efficient and the flight departed and arrived on time. It was a smaller aircraft so I did not expect there to be much legroom but it was more comfortable than I expected. reasonably priced ticket. Overall it was a very pleasant and smooth journey. Regarding the review which mentions paying for additional baggage with Kiwi.com - I also tried to book additional baggage with them. I paid for the service but was then sent an email and told I could not book additional baggage through their website and should use the Spicejet website. I contacted Spicejet customer service who were very helpful and efficient and booked the additional baggage with them without any problems. The issue is with Kiwi.com and not Spicejet. Based on this experience I would definitely fly with Spicejet again."

Pros: "I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything."
Cons: "Give out free water - the air inside the plane was stagnate and dry."

Pros: "Food not ordered No entertainment so cannot scorej"

Pros: "Friendly cabin crew, specially Ms Nandini. Food was okay."
Cons: "Tightly packed 737-800 with189 seats! Seats 1A-C were right next to the front door, and I couldn't stretch my legs in 1A. Narrow cabin luggage space."

Pros: "Punctual and safe flight. Regular service for a budget carrier."
Cons: "This is not a good choice for international travelers. Spicejet is a low cost carrier with a 15kg baggage allowance. I guess most international tourists like me have more to carry. I had 23 kg and ended up paying almost twice the amount of the ticket price. So I think it is better to fly with regular carriers such as Air India."

Pros: "Flight fine but shocked to hear they had no bottled water on board."
Cons: "No bottled water on board at all. Appalling."

Pros: "Nothing"
Cons: "Hopeless and endless waiting time !! I would have rather reached the destination faster by railways rather than flying"

Pros: "Nothing"
Cons: "They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet."

Pros: "Low cost, kept the information up about delays"
Cons: "Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm."

Cons: "I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet.."

Pros: "Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard."
Cons: "No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then."

Cons: "Extremely poor customer service."

Pros: "On time courteous staff"

Cons: "The check in counter staff at the Spicejet counter at Tuticorin airport is the worst I have ever seen. The guy was rude and unwilling to let me take my carry on luggage which was 8.5 kgs even though I have no check in luggage. Terrible attitude and worst customer service ever!"

Pros: "Overall good service"

Pros: "Nothing"
Cons: "Nothing"

Pros: "our taxi got caught in traffic and we were late to the airport. But the plane was late in arriving and therefore in leaving as well. The crew working quickly and efficiently to board us all and they were all very nice."

Pros: "Nothing was “great”. Food was reasonably good. The staff was courteous enough."
Cons: "Delay for 2 hours after boarding, with no Air conditioning.That’s unacceptable. The entertainment system not working even after resetting by the crew. I was told many seats had the similar problem !!"

Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."

Pros: "Nothing"
Cons: "Food and Seats"

Cons: "There is a lot of difference between flights experience from San Francisco to Delhi and Delhi, India to San Francisco. India to San Francisco was little better. Service was very poor. Food was not on time and quality and quantity was poor. Get your own stuff to save yourself from starving."

Pros: "Spacious seat."
Cons: "Food."

Cons: "Proper check in at the surat airport is requiresd"

Pros: "I appreciated that SOME of the crew tried to help us with our defective monitors by resetting them, but it didn’t work. The landing was also incredibly smooth. Top marks to the pilot."
Cons: "Our monitors and remotes did not work at all, for the entire flight. What’s worse, is the monitors weren’t just black... they were stuck on a bright white screen which were constantly in our face and prevented us from sleeping. Towards the end of the flight, out of desperation for sleep, I placed my blanket over the three defective monitors so the two other people in my row and I could try and sleep, but I was yelled at by a stewardess because she considered it a fire hazard! She was completely unsympathetic. Having a blinding white light in your face rather than an entertainment system, on a 14 hour flight, was torturous. My girlfriend and I were EXTREMELY DISAPPOINTED in this flight. The food was also very underwhelming and akin to bad hospital food. But at least that was bearable."

Pros: "Price, crew, and service"
Cons: "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"

Pros: "on time, great food!"
Cons: "most of the entertainment systems were very slow and headphones not working"

Cons: "Entertainment system was not working throughout the flight"

Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."

Cons: "Entertainment system wasn't working ok. Seats are firm ans dirty. Seat handle was hard. Most expensive ticket compare to other flights but old aircraft needs renovations badly"

Pros: "Staff was very courteous overall. Food was ok. It used to be better in the past."
Cons: "entertainment was not working with few head phones on different seats. Ground staff can be more organised in traffic management at the time of boarding the plane. Different staff was giving different instructions aggravating the passengers and the staff members in return."

Pros: "Nothing good about the airline"
Cons: "Crew not polite or helpful. Didnt even come when pressed the call button 3 times. Arrogant air hostesses. No food available. Ran out of non veg . Gave breakfast item for dinner time( omelete and sausage ) and gave rice and okra for breakfast to my co passenger. Th food was horrible tasting. Cold and frozen croissants. Very bad food and service. Did not get a pillow. The airhostess said there were few pillows and they ran out! Also did not have headphones. . Will not travel with Air India in the future. Did not take expect my mational airlines to be this pathetic. Also was an hour late . The arm rests are worn out. Dirty seats."

Cons: "Bags took 45 minutes to arrive in Kolkata"

Cons: "Food should be healthy. We got fried food in the morning snacks."

Pros: "Convenient time, location. Good price."
Cons: "The plane was beat up. Many overhead lights did not work ( 3 in the row 18 and 2 in row 19 intermittently). Entertainment system did not work. In row 18 I had to simultaneously run the same program on two sets and listen to sound from one and watch the picture in another because independently they would not work. The air hostess was particularly rude to the elderly couple in row 18 and after watching a few interactions I had to intervene and tell the air hostess that she has to respect the customers and cannot talk to them like that. She would address them with a crinkly nose and condescending tone as if they were smelly uncultured people that she has to put up with. This is when the aforementioned lights and reclining systems in the row would not work and she could not do anything about it. Overall there is a huge potential here for AI if only they can capitalize on the good opportunities. They should fix the air plane mechanical parts. The upholstery can use freshening up. Air India should retrain their crew to make them understand that customers are the reason they exist. I hope they succeed."

Cons: "our tv monitors didn't work in our both flights so we were not happy at all. food - side dishes are more than rice so food is not sufficient to even kids, forget about adults.. air hostess won't even greet to everyone. they kind of choose people"

Cons: "Food was not cleared in a timely matter. The quality of food was not good, the flavors were just simply not up to standard compared to other airlines. Also they consistently did not have a non-veg option, how is that possible in this day and age?"

Cons: "We were forced to part with our hand luggage and had to check in.There are two security check points at Delhi airport. I had bitter experience with the first one where the CISF personnel misplaced my luggage which was put on the screening conveyor. When I complained of not finding my luggage, they tried to convince me that it must have been taken by my wife who had been screened before me and had left for boarding while I was still waiting to pass through the security. When I went to the entry side of the conveyor looking for my luggage, it miraculously found lying on the exit side of the conveyor.( after 10 minutes)"

Cons: "Entertainment was not working for entire Row and whole flight."

Cons: "No onboard entertainment"

Pros: "Direct flight saved travel time to Delhi"
Cons: "Compare to other flights there are no any positive feedback. Price High, broken seats, food quality bad and less."

Cons: "No WiFi on a 17 hour flight! The movies worked if you were lucky. Bring lots of books! Called to find out about changing my return city, and customer service was non existent. They said they'd call me back?! Yeah, they never did (big surprise!)"

Pros: "Nothing in particular"
Cons: "They cancelled the returned flight from Delhi although we learned later that the flight started late. Gave a connection with 17 hrs of total layover. We came back almost 2 days later. The personnel in Kolkata were the worst. We waited 5 hrs in the airport to but still did not get confirmation. Had to go to the city office next day and from there run to the airport. never had an experience like this."

Cons: "The flight was cancelled and I had to take a bus for 6 hours instead of a 1 hour flight."

Cons: "3 hours late. uneatable food"

Pros: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Cons: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."

Pros: "All"
Cons: "None"

Cons: "Mumbai ground staff helpful & pleasant."

Pros: "Its a direct flight so good for people going alone. Food was also good."
Cons: "We booked a wheel chair for my mom but they didn't provide her that at delhi airport. She was going for the first time. She had to manage by herself till the baggage claim. She couldn't walk so long thats why this was bad experience."

Cons: "Staff until coporatative"

Cons: "Air conditioning was much too cold."

Pros: "It was a delight to see camera views outside the plane and to map the flight as we went"
Cons: "My entertainment system was only available one way and the other way it was completely unusable"

Pros: "Staff was courteous."
Cons: "Aircraft bears an old and dilipidated look. It looks like these planes have not maintenance at all."

Pros: "Food and crew."
Cons: "Entertainment system didn't work at all including movies and flight details. There was no parking spot fir the plane upon arrival."

Pros: "Nothing. Food and comfort was average."
Cons: "My entertainment system didn't work. I told many crew members about it and after some 5 times they "reset" it. But it still didn't work. It's probably not their fault but I hate that they took like 8 HOURS to tell me that. Then I asked them if there is an empty seat with a working entertainment system. They again took hours and I had to ask so many different ppl so many times to change my seat. Finally, during the last hour of my flight, they changed my aisle seat to a middle seat. BUT THE ENTERTAINMENT SYSTEM STILL DIDNT WORK. Absolutely horrendous. I want a refund!"

Pros: "Best services and promptly reply when we called."
Cons: "N/A."

Pros: "Boarding procedure is poor"

Pros: "Smooth boarding, on-time arrival, courteous staff"

Pros: "SFO to Del - media (A&V) entertainment does not work on a 16 hour flight Del to SFO - Audio does not work Rude crew Broken and unclean toilets Badly maintained galleys Only good thing - shortest route to India"

Cons: "There was just 2 full meals and a sandwich served n 16 hours long flight. Colddrink and peanuts was also served just once...It is the worst I have ever seen...Though the food service in flight AI 126 was good...As compared to AI 127"

Pros: "We liked the courtesy of the staff (ground and air) loved the checkin luggage allowance of 25 kgs instead of 15 kgs in all other Indian airlines except jet air and free food"
Cons: "No complaints"

Pros: "Terrible - they changed my flight, so that it would not work with my itinerary and it is impossible to get my money back."

Cons: "I flew air india 3 times this trip. All flights were late or postponed (5 hours in one case, 2 in the others). Crew were unfriendly and in one case rude, planes are old and uncomfortable, no safety briefing on one flight. The airline is unprofessional and generally miserable"

Pros: "The flight from India to London was already two hours late, but I was forewarned, so left me home in the south of England later, and got to Heathrow in time for the later take-off. Once on the plane, technical difficulties were found, which kept us on the ground or another three+ hours. Arriving in Newark at 8:30 p.m. instead of the 3 p.m. expected made it a very long, uncomfortable day. Again, not Air India's fault. Going to London from Newark on Air India five days earlier was one of the best flights I've had. The crew on both flights were great, and the food and drink were surprisingly good."

Pros: "Awriting"

Pros: "Attentive crew. They personally took us to the next flight Flight on time Good food !!!"

Pros: "Crew was very polite and nice. The entertainment were really good, new up to date movies."
Cons: "Food was not good, the trays were dirty and the blankets as well."

Pros: "Seat is wider than USA airlines"
Cons: "too slow to turn around aircraft and depart on time"