₹ 5,536 Find Cheap Flights from Surat to Mumbai – Compare and Save

I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however

tray table was inclined by 30 degress so could not use it

Flight was delayed in phases from 84ppm to 2am. And at 2am it was cancelled. Only refund option provided and no stay was provided. Poor communication throughout and shameless behaviour from the airline with no regard for seniors citizens and those travelling with children.

Mumbai to New York was not comfortable as I was given different sits in hat what I paid for

The flight got delayed and was not updated in time.

The flight was delayed for 2 reasons. 1) Weather - due to which it incoming aircraft was diverted to Ahmdabad. 2) technical issue which took 5 hrs to solve at Ahmedabad. The flight which was to leave by 6pm left at 12:10am the next day. They could have handled the situation in a better way. They waited for Airbus engineer to come and solve. They didn’t simultaneously call for another aircraft so passengers could travel through their connecting flights as scheduled. It was a very poor way from Air India.

Need to update the staff of the airport. They tell luggage weight according to they want.

You should improved the frequent flyer program. The number of flights should be considered in tier ower upgrades and not only miles.

Seats are too close . Need to make little wider so passenger can sit comfortably

Both times tv is not working and food is very bad