The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
The crew was very courteous and professional. the flight is relatively clean and comfortable.
Food was just okay, need to improve for other menu variations
I have difficulties to book wheelchair for my parents returned flight
I was in a middle seat where I felt a bit too cramped otherwise the trip was good
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
Crew and service excellent. 2 hour delay for takeoff. SQ app showed flight on time.
Headwind delayed our flight which wasn’t the airlines fault
Food from Surabaya was below average but from Singapore is much better
Automated check in could have been better organised and informative
Flight delayed for one hour last minute change the gate this is something new? Wak all over the airport bit fast bording to flight smd miss my meeting in kuaa lumpur is the year end meeting no internet in flught which is not good Anyway overall is good thanks to the crew on duty Un able to check in on line and choose the seat thatbi wanted and in flight meal too unable to purchase rrally sad Should get priority seat in next booking
Flight was delayed from 8pm to near midnight. They made us board then sit in the cabin and wait for even longer for take-off. No compensation whatsoever - not even in a free drink or meal
Fast Pass but delay at Check-In Counter. Limited Counter when there are alot of ppls Check-In
We were told that flight was delayed by 20 mins, but it left close to an hour late. But they did make it up and arrived early; it's just very difficult to keep waiting when it's a late flight. Food was mediocre.
The flight has been delayed for nearly an hour, yet neither the captain nor the chief steward made an effort to explain the reason for the delay or offer any apologies to the passengers.
We recently flew with AirAsia and encountered several issues. Our flight was delayed by over an hour, and both boarding and takeoff were postponed without any prior notification. Although we eventually realized there was a delay on our own, the crew did inform us afterward. To make up for lost time, the pilot took off at high speed, resulting in some turbulent moments that were quite scary. Despite these challenges, the cabin crew did an excellent job managing the situation and easing the inconvenience. Overall, while the delays and turbulence made for a stressful experience, I appreciated the crew’s efforts to keep us as comfortable as possible.
I had a wonderful experience with this company. The staff were all very friendly and helpful. Our pilot was skilled and clearly experienced. The value for the price was excellent. I would definitely recommend them.
Very quick turn around, plane was in good condition, alles paletti.
My flight boarding was interrupted as gate staff said I needed visa in advance for Vietnam....
