Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Mumbai
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Scores according to KAYAK customer reviews
Cons: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Very courteous, friendly, professional flight crew and gate crew."
Cons: "Nothing to mention...very pleased"
Pros: "Crew was very polite and helpful."
Cons: "Quality of food could be better Hindu meal was not as good as expected"
Cons: "Boarding, restroom,"
Cons: "Food was terrible. It’s worse among the airlines."
Cons: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"
Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Pros: "All good"
Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."
Pros: "Very comfortable flight and helpful crew"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Cons: "Internet bad"
Pros: "all nice"
Cons: "nothing but avoid bread"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"
Cons: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "Food service was good"
Cons: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Cons: "Haven't made it yet due to schedule change. 12 hour wait in airport."
Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Pros: "Small airport"
Cons: "Transfer is inconvenient."
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Pros: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Cons: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Pros: "Leg room in economy"
Cons: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "Free upgrade"
Pros: "Nothing at all"
Cons: "Poor management didn't provide a hotel for layovers more than 12 hrs"
Pros: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"
Pros: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Cons: "No complaints whatsoever."
Pros: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Cons: "The food and the Duty Free shopping selection could improve a little bit."
Cons: "You charge me around $400 Australian dollar because the emigration change the trip until I get the permission to travel overseas that not my fault , why you charge me all this amount ??!! Please return my money"
Pros: "The food and a good response from the air hostess"
Pros: "Things I liked: 1) Ample leg room in economy. I liked the 3-3-3 seating arragement. The cabin was very comfy. 2) Friendly staff overall 3)Good quality food"
Cons: "1) The reading lights for my seat didn't turn on despite repeated reset by airline crew. Ditto for all passengers in Row 31 D-F. 2)Antiquated personalized screen for entertainment.When compared to Etihad and Emirates, this is way below par. 3)I was told mango juice was not available only for them to serve it later with regular meals. 4) I had left my coat with staff at the front to be picked up on my way out. While other airlines wait with the coat on your way out, Qatar made me wait to hand over my coat. I was one of the last passengers to deplane."
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "On time"
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Pros: "All was great!"
Cons: "Seats are too small"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "Having food & being on time would’ve been nice?"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Always Veg Meal for All"
Cons: "N A"
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "On time."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "I fly non Rev so it's great to fly economy comfort for free"
Cons: "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Pros: "Comfortable and Clean"
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Pros: "Crew was helpful, food was good"
Cons: "Seats could have been better"
Pros: "excellent crew"
Cons: "seats could be wider and seatbealts cud be wider"
Pros: "The boarding was simple and easy. The crew was polite."
Cons: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."
Pros: "Good leg room in aircraft and comfortable seating."
Cons: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Cons: "The boarding gate has too little space and was chaos."
Pros: "Live TV"
Cons: "Good quality"
Pros: "Flight was comfortable and quick."
Cons: "Seats are tiny and crews English was just okay."
Pros: "The service."
Pros: "Crew we're very efficient and courteous."
Cons: "Seating comfort.The seat from Frankfurt to Mumbai was not very comfortable. The assigned seat didn't recline. Had to change seat but the old aircraft seating comfort was not up to business class mark."
Pros: "Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED."
Pros: "Professional crew. Excellent service. Punctual. Efficient boarding in Munich. Good communication from pilot"
Pros: "Comfortable seats. On-time flight."
Cons: "Entertainment system difficult to use. Vegetarian food was mediocre at best."
Cons: "Food Seats"
Cons: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times."
Pros: "I did get my meal request for the 2nd leg."
Cons: "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."
Pros: "It was a good flight. Crew, boarding, food were good."
Cons: "Very narrow seats."
Pros: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Cons: "The entertainment system could remain active till the actual opening of the doors. Why not?"
Cons: "Rude staff and poor connection management. Airport sucks."
Pros: "All worked as expected"
Cons: "No remarks to make"
Pros: "excellent service."
Cons: "I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector."
Cons: "Less leg room"
Pros: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."
Cons: "The food. I don't eat many food and the wasn't much selection."
Cons: "We were in the middle at the very back of the plane. It was quite bouncy for some time during the flight. The stewardess informed us that that was typical for seats at the back of the plane. It is not easy to choose your seats when you buy the ticket online, but I would prefer a calmer location. Also I was squeezed when the person in front of me leaned back in her seat. Service was excellent, however."
Pros: "Boarding is efficient. Flight very smooth."
Cons: "great crew"
Cons: "Airline lost my luggage on the last leg of our trip."
Pros: "I liked the food - especially vegetarian options."
Cons: "There was very limited vegetarian food available, should have been amply available. The crew was running around to get more veg meals."
Pros: "New planes but staff not friendly"
Cons: "Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks."
Pros: "The friendly crew were good."
Cons: "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."
Pros: "Short flight, so food, comfort, entertainment not as important"
Cons: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."
Pros: "WiFi, entertainment and USB charging was good."
Cons: "Felt herded like cattle during the boarding process. No children's amenities as advertised. Children's meal was so-so. Adult meals had chocolate included, which children's meal did not have. Seriously?! The snack provided was all inclusive for adults and children and was way too spicy for my 6-year-old."
Pros: "in flight entertainment, bathrooms, and charging capability"
Cons: "Not enough service/availability of water"
Pros: "Almost nothing was enjoyable about the overseas Lufthansa flights I took. This particular flight, however, did not make me sick like the initial Lufthansa flight to Europe. I also appreciated that the crew asked the passengers in front of me to put their seats up during meals."
Cons: "The overseas Lufthansa flights have the least space of all the flights and trains I took throughout my trip, including other Lufthansa flights within Europe. The bathrooms were more cramped and fewer in number for an overbooked flight, boarding was disorganized and delayed, the passengers in front of me put their seats all the way back for most of the flight, and seriously, just a few more inches of space would make these long flights 104% better. I think everyone would be happier to fly on less awful planes, including the poor crew who has to deal with miserable passengers."
Pros: "Allowing people to cut in line No security No help Nothing dine"
Cons: "No communication No concern Hot tired hungry"
Pros: "Nice crew"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Everything except food"
Cons: "My family took a flight earlier and my daughter complained about giving chicken to her although she was registered asian vegeterian. Same think happened to me as well. I was offered chicken even when i asked for asian vegeterian. When i asked to replace with vege option, the crew member replace with sea food, If this happens again, on my return flight, i am not going to let it go."
Pros: "Good service, clean airy aircraft"
Cons: "Boarding in Munich not well organized for business class passengers as it could be"
Pros: "On time and friendly crew"
Cons: "Waiting time between connecting flight 4.5 hrs"
Pros: "Crew was excellent, seats comfortable enough, tons of in-flight entertainment"
Cons: "Flight was overbooked and we nearly didn't get seats - I know this happens but it's especially aggravating and stressful for big international flights, and not worth putting your customers through the worry, IMO. We shouldn't need to worry about whether or not well get on the flight (and I'm sure some folks didn't...) when we paid so much for the tickets."
Cons: "The quality of vegetable roll served was absolutely not upto the mark. And when asked for an alternative such as a bread bun with butter .. that too was denied. For a long flight this small things make a lot of difference in the customer satisfaction."
Pros: "Crew crew crew. Great crew. Food Entertainment"
Cons: "Size of seats too small in economy Leg space narrow"
Pros: "crew was helpful, seats comfortable, leg space good, entertainment good. a good flight without incident. boarding and getting off plane went smoothly."
Cons: "vegetarian meal had no protein, just white rice. Vegetables were good. Breakfast meal was very light, almost all carbohydrate. Some protein would have been helpful."
Pros: "Prompt boarding and takeoff, comfortable seat, good service and food."
Cons: "I did not like the fold-out tray as well as the fold-down tray, no personal screen for the first row."
Cons: "The food was not as usual."
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Cons: "Seat recline was broken- wouldn’t hold position."
Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Cons: "More options for gluten free food. Always get the same dish"
Cons: "We had a short delay"
Pros: "Late departure, dirty, staff not friendly."
Cons: "Really hard to get boarding passes online"
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "Left on time. No turbulence."
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Cons: "My entertainment device did not work the entire flight."
Pros: "Crew was very nice and the food was excellent."
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Cons: "Missed the flight due to late landing from earlier connection"
Pros: "Over all pretty good for price."
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Cons: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Pros: "Comfortable, hospitality and wonderful service"
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "Easy, fast, comfortable, no hassles"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Pros: "Amazing service, seat and FOOD"
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Pros: "It was clean The crew was very kind Food was very good Flight was on time"
Cons: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Pros: "Free drinks and snack!"
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Cons: "People could have helped"
Cons: "Three hour delay!"
Pros: "Flight space was quite empty in my section so that was AMAZING. Crew was lovely and helped with a few requests for myself and travel companions. Very good selection on tv and movies and the refurbished aircraft was very comfortable for me on this flight. Probably helps having seat to self."
Cons: "Nothing on this occasion"
Pros: "We finally got there."
Cons: "Make water available at Heathrow 5 (2drinking fountains for thousands) and no water or any drink on the plane."
Cons: "Wifi and entertainment need help"
Pros: "Friendly staff, good food, comfy seats, clean plane"
Cons: "The lights broke on the plane so we all had to sleep with the lights on. That was the only negative."
Pros: "That I got to London..."
Cons: "We were stuck on the plane for two hours because of engine issues, and there is no air in coach in their planes. It was 90 degrees in there! For two hours! The other classes had air and we had none, it was a health violation for sure."
Cons: "The plane was at the gate for almost 2 hours due to the fuel tanks - apparently the engineers didn't know which tanks were refueled. Sounded a bit weird. I bill at $800 per hour - I think I should be compensated for my time."
Cons: "We missed the flight and so has nothing to say. We are still lamenting over our lost luggage"
Pros: "Terrible food. The food will actually make you sick."
Cons: "Charge extra for food but provide food that will not make you sick."
Cons: "Food quality poor.They served lunch after 7 hours of breakfast.The Food quality also not good."
Cons: "I noticed that a rubber beading of a sliding part of the left wing was worn out and was waving with the wind. I feel this should be fixed immediately for our safety."
Pros: "Boarding was easy, the crew was very nice and attentive and came through with tea and snacks regularly, besides the complimentary meals and drinks. Entertainment options were great."
Cons: "Seats, always the seats. The human body is not meant to sit in a tiny cramped, poorly shaped seat for 11 hours."
Pros: "on time, safe, not crowded,"
Cons: "no water or anything without paying extra. blase crew."
Pros: "Flight crew was friendly, the meals and entertainment were good"
Cons: "No complaints"
Cons: "Poor check in process, no complementary food or drink and 30 late arriving"
Pros: "Friendly crew. Good day in the skies."
Pros: "Nice, smooth, quick flight."
Pros: "Pilot gave good communication of flight progress, and arrived early."
Cons: "Slow boarding and disembarkation processes."
Pros: "Crew was nice, food quality good"
Cons: "Single Breakfast bar for breakfast was pretry minimal"
Cons: "Flight was okay. Did not get my bag after landing at Mumbai airport. Have to wait 24 hours to get it. Very inconvenient."
Pros: "Nothing to like"
Cons: "11 hours wait time!!!! No lounge entrance No food!"
Pros: "Choice of inflight entertainment"
Cons: "Crew couldn’t serve hot drinks, focussed on clearing trays!"
Cons: "Fresh food"
Cons: "Flight was no better than a low cost airline. Almost 4h flight with no food/snack and NO DRINKS."
Pros: "The flight staffs were awesome"
Cons: "No USB port on the plane"
Pros: "The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip."
Cons: "We were involuntarily downgraded from Business to economy for our 9 hour flight from London to Mumbai. Outside our party of 3 there was also another party of 3 in the same boat as us. It seems like British Airways is too aggressive with overbooking the higher end sections of the flight, which seem much less likely to have people 'no-show' (either because it's for work or because they've spent so much for the tickets)."
Pros: "Every thing on time no Daly"
Pros: "Same as above"
Cons: "Same as above"
Pros: "A few of us were held up on the tram. The doors were shut And they held the plane and accommodated us. For that I give 10 stars. I will always try to book British Air first"
Cons: "My wife didn't able to travel. She is on h4 visa and when we tried to checkin at airport staff said she can't travel because she doesn't have valod visa in her passport for us. I tried to explain to staff that her h4 visa is her us visa but didn't accept. I have no problem with uk policy but atleast britiah airways should let is know when we booked ticket that you need visa on your passport. I will never ever travel through british airways."
Pros: "Flight attendants were to top in the industry. Caring and caring. They are the face of your airline. Give them the right tools, they function well. I could not have been treated better as a Frequent traveler."
Cons: "Reservation process online does not show you that you are buying a bullshit Business Class seat. You pay a premium for Business class and granted, the meal was great, something the Coach class did not get BUT they should tell you when booking that that you are sitting in coach with a table blocking the middle seat, not truly a Business class seat. Dumb down your operations but don't insult your customers. Tell them what they are getting when booking a bus type business class seat. Worst business practice ever, driven by European style of travel BUT call it premium economy, not BUSINESS."
Pros: "The 787s are super spacious!! Economy class never felt so good."
Pros: "I didn't partake of food or entertainment on the two hour flight. All was great."
Pros: "The crew was great & the food was great too. Service was excellent, very friendly. Managed to get a window seat. It was perfect, a little cozy nook of my own. The 787 had only 7 seats in a row, the configuration was better, more comfortable."
Cons: "Nothing to dislike, all good."
Pros: "The crew was friendly."
Pros: "The flight crew"
Pros: "Flights were on time, staff was courteous."
Cons: "leg space was inadequate, air conditioning was not adjustable, choice of indian movies was not very good."
Pros: "Media/entertainment great for Santiago London leg. Not so mucho for the London Srockholm part."
Cons: "Food was kind of bland."
Pros: "the plane was clean"
Cons: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."
Pros: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Cons: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"
Pros: "Everything was organised.Didn't even waste a minute.I should say excellent service being my first trip withBA"
Pros: "The aircraft"
Cons: "Have been sick for 5 days from plane sickness/vertigo. The turbulence was awful."
Cons: "I require wheelchair assistance .. There was only one person servicing the entire group of people on the prior flight as a result it took us way longer to get to our connecting flight and we all ended up missing it. I had to spend over 12 hours in London .. Which was very uncomfortable and tiring for me considering my poor health, the previous 8 HR flight from Boston-London and the upcoming 9 hour london-Mumbai."
Pros: "it was on time"
Cons: "I got food poisoning from the dinner, chose the spaghetti and started feeling ill almost immediately. I am still sick, truly awful experience."
Pros: "They changed my seat when I asked them too."
Cons: "The stewardess told me for the last meal, that they ran out the no. Vegetarian meal so I must choose the veg one. Later he said he gave me the preference for the earlier meal so this one shouldn't be a problem if I didn't get what I asked for. Totally blew my mind. The audacity with which he gave me his explanation was extraordinary. Sorry British airways, don't need that attitude. Wrote to them about this, haven't yet replied back. The flight was pretty old by itself. Not like the ones that go from London to United States. The Seats were smaller and had a very uneasy contour, the entire plane just looked a little banged up. The crew always seemed in a rush, to busy to even hear or look around."
Pros: "Politeness, precision, correctness."
Cons: "It was a little bit hard to understand the words of the pilots because of the noise."
Cons: "I paid to upgrade to the exit row because I am 6 feet 5 inches tall after boarding they informed me that I could not sit in that seat because I needed a seat belt extender they made me move to a regular seat that was so tight that my knees were jammed into the seat in front of me coming back was the same the man next to me was 6 feet tall and he had no room also boarding was mass confusion as they have boarding from the front and rear simultaneously with no instructions so people had to shove past each other all in all I will never fly them again"
Pros: "food and drink service in flight entertainment crew was courteous and professional"
Cons: "seats were very small for a translant flight no personal air vents in overhead extremely long baggage offload at destination poor customer service options. I called BA while in the UK to discuss a possible flight change, and they were completely useless"
Airlines flying from Ohio to Mumbai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Mumbai
Masks required on board, masks provided on flights from Ohio to Mumbai
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Mumbai
Testing for antibodies, testing for symptoms for flights from Ohio to Mumbai
Waiving of change fees. Search flexible flights from Ohio to Mumbai