Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
Cons: "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."
Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : mseo@mdis.net Thank you. Blessings, MIKYOUNG SEO"
Pros: "Seats are the most UNcomfortable in Asia."
Cons: "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"
Pros: "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
Cons: "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
Pros: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Cons: "Absolutely nothing."
Pros: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Cons: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Pros: "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"
Cons: "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"
Cons: "The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok."
Comfortable seats, service, food and responses of crews member was polite and way they were talking with customer was very professional.
They need to be more accommodative when folks have a connecting flight and that too under the same ownership.
I have been taken about 500 flights over the last 22 years or so and I would say that in terms of cleanliness and interior maintenance this particular plane was by far the poorest one I had. The upholstery and carpet was downright dirty and poor. Practically every single video system was nonfunctional. Practically every single food tray was bent and could not hold the food tray. On and on. Its a joke to even be asking feedback. Air Indi needs to be embarrassed to be putting out this level of service.
One of the On board crew misbehaved and services were poor
Flight was delayed in total one and half hours that was typical old Air India .. So avoid new Airindia with same old reputation. Make sure flights are in time .
plane is clean and well taken care of cabin crew
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
i booked vegetarian hindu meal for my flights from delhi to hong kong, and hong kong to los angeles. on first flight, they said that they do no have my meal information. thank fuilly some veg meals were still left and i could eat. However, on second flight they game me hindu non vegetarian meal, and I ate shrimp without knowing. pathetic.
Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Cons: "Catering and professionalism of the crew could have been better."
Cons: "On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight"
Cons: "The crew should be friendlier while they deliver their service."
Cons: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"
Pros: "Crew was amazing and diligent !"
Cons: "Food could have been better with some more options available onboard!"
Cons: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Pros: "All gud"
Cons: "Extra things like toothpaste etc must have been provided to all"
Pros: "It was a journey with comfort and care.Crew was at its toes with hospitality skills.Food and snacks were appropriate.overall it was an amazing experience."
Cons: "All was gud . Can add little bit for vegetarians food choices."
There was no entertainment and food option limited But the service was first class on an economy flight
Cons: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Pros: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Pros: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Cons: "I could not check in online."
Pros: "This plane is in much better shape than the last one."
Cons: "Flight delays seem to be a common thing with VN airlines"
Pros: "Only 15 minutes late, could have been worse"
Cons: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Cons: "Leg room is short, seats are average. Fine for a short flight."
Pros: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Cons: "Seat comfort, food, entertainment, boarding, disembarking."
Pros: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Cons: "Better info on what the flight number is. More info that is airport specific."
Pros: "Business Class flight was a smooth ride from Vietnam to Thailand."
Cons: "N/A"