Boarding was too soon because we arrived 10’ after boarding began and they were already giving ‘final call’. We just made it. We were at gate 35 minutes before the flight. Also, the departure communication board did not list the flight at all so we didn’t know boarding had already started.
Boarding and deviating was mediocre. At boarding they have not prioritized Business class. During debarking they prioritized premium economy. Also bus rides both times.
The vietnam airlines app was not able to allow checkin with the confirmation nor with the ticket number. This led to quite a bit of consternation. Speaking with a colleague from Hanoi, he did tell me that their app is not the best. It may be best to inform travelers to only use the link and to plan on checking in at the airport for this airline. The check-in was very easy and the staff were excellent.
Average, not more then that. Cannot compete with Singapore Airlines
Poor. Flight was delay without prior notice. Poor boarding. Poor meal service. Plane was dirty and smelly. Does not worth the money.
The check-in process was great, and I cannot remember the name of the supervisor, but he was good and told us about the transit process very correctly and efficiently and kindly. We were given down access and the overall process was very efficient.
Ensure there is a choice of food for all customers and also enough food
No space in between the seats as per them the average height of human is 5’3” and weight as 55, so seats are designed as per the same. Also, the aircraft was dirty and full of insects
Technical problems checking in. Had to wait a long time while they got things ready.
The flight was delayed and changed of boarding gates without notifying the passengers; no updates on electronic boards. Everyone had to wait for a very long time and tired. No food was served even though our ticket covered a dinner set. I got to my hotel after midnight. Terrible experience with this flight
Paid for the seat 17D. I found that that seat has no lean back facilities
Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!
I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
As budget airline everything was good. Except that - boarding process can be more organised. Then if entertainment systems are not operational. Its better to keep them switch off.
Foreign nationals are not permitted to check in online in advance. We can only check in at the airport, so choice of seat was limited. I was stuck in a very uncomfortable location. I would expect a meal included in a flight of this duration. The food options to buy are very basic. IngiGo are a very good domestic carrier, but if they are serious about operating more international, longer haul flights, they need to improve this service to match every other airline I know.
The entire experience leave an impression that there are scopes for improvements in all spheres. Seems the airline has expanded beyond their capacity to manage.
Already mentioned the didorerly check in process. The crew were not aware that I pre-booked for snacks and paid for. They said I have to pay for snacks and drinks, when I showed the crew my boarding pass they said that the system was not updated with this information. Very strange excuse..
Cleanliness os Seats and surrounding areas. On time Departure and Arrival. No1 Budget Airline in India
Flying from Koh Samui to Ha Noi with a layover in Bangkok. Vietjet cancelled flight. When I went to the counter they told me to call from r information. I asked for the number and they said they couldn’t give it to me. Be a little taken back I asked him to repeat that while I was recording on my iPhone. He told me that was unacceptable and called the airport police. I deleted the video but had to deal with a big hassle. Then booked with a different airline. Vietjet wouldn’t refund the ticket. Luckily Chase Sapphire didn’t have a problem with refunding me. Vietjet blows!
Terrible customer service. My last choice to fly now if there is no other options.
The flight was OK, but you need to warn passengers going to Vietnam that the full first, middle and last name needs to be in the issued visa, At least 5 passengers on that pane did not have that. We all had to pay $298 each to some agent to amend the visa. At least one lady could not and was left behind.
VietJet is a discount airline like EasyJet, Flair or Spirit. I flew 3 flights in 2 weeks and all were Airbus 321's. 2 of the flights left and arrived on time and 1 left and arrived about 45minutes late. Seat pitch in economy is 29" but exit row seats have super-generous leg room. There are no power ports or entertainment of any kind. Food is best purchased on-line before the flight but there is a limited selection available in flight - cash only. The aircraft are clean and the airline is run as well as any other airline that specializes in economy passengers.
If there could be simple free food or snack or some entertainment.
Flights on time is good. Crew should take care of passengers more.
Seats too small and tight. Flight attendants don't know how to deal with family with noisy kids on board.
No food? No movies? No water?? On an international flight, really???
Not a lot of leg room for a long flight. Felt crammed into seat
This was the worst flight (domestic or international) I have taken till date. Check-in and boarding experience at the airport were fine. I understand its a budget airline, still some basic stuff was missing. It's an international flight of almost 5 hours duration however, not even water was served to the passengers. If you need water, you have to go to the Crew Station and ask them for water. I asked him to fill up my own water bottle to which he denied and instead told me that I can have 1 Cup of water. When I informed, that we are total 4 family members needing water, he asked me to bring everyone to the Crew Station. Which I really don't understand. The cabin AC was not working or the temperature was kept at such a high temperature that I (and many others) were literally sweating. When I requested the cabin crew to reduce the temperature, my request was ignored twice. Finally I again had to go the front of the aircraft and ask the crew member to set it to 23. Then it was adjusted and we felt a little better. Overall a disappointing experience. They need to improve on lot of things while still keeping the cost low.
I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.
Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.
seats were not comfortable, entertainment was not working and food could be much better, given the airline calls itself full service and india's flag carrier.
Terrible airline... Originally, the flight was canceled and didn't receive a notification, had to learn from their twitter account... Rebooking was a huge pain... Every other airline like American and United did eventually fly a day later... The flight had a layover, no other airline needed one... India is such a weak nation globally, this airline has no leverage to negotiate good airspace... Flight left late, again no notifications as to why at the airport. On the plane, wifi is spotty, chargers don't work... The only saving grace used to be good food. Even that has gone down the drain. Just the worst!
The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable
Flight has no entertainment. Crew doesn't care atall. Horrible service and never going to take Air india and will spread their Horrible service.
Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff
The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.
Undisputed leader in sky for Indians. Very good crew right from ground to mid sky. Very sumptuous meals twice
I reached the check in counter 1 hour before take off and was denied boarding because the luggage could no longer be transferred to the flight. I was aback when throughout the world(including India) for a domestic flight, you need to report 1 hour before boarding. Then on top of that i was made to buy a brand new ticket. I had paid $350 for a business ticket between delhi and mumbai and then was made to buy another economy ticket for $100, No concessions/discounts were made for the airline's own inefficiency! The reservation counter was also extremely rude and unapologetic about making me pay a second time. For such a mediocre airline, there seems to be zero focus on providing good service to their customers and providing a pleasant experience.
