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NBO - BOM

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Mumbai Chhatrapati Shivaji Intl
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Good to know

Low season

MarchBest time to beat the crowds (15% less expensive on average)

High season

JulyMost popular time to fly (16% more expensive on average)

Average price (return flight)

₹ 38,439(avg. price over the last 2 weeks)

Good deal (return flight)

₹ 31,310or less

Good deal one-way

₹ 18,559or less

When to book flights from Nairobi to Mumbai

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for ₹ 18,559 or less one-way and ₹ 31,310 or less round-trip.
  • The cheapest flight from Nairobi to Mumbai was found, on average, 69 days before departure.
  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be June, July and August. The cheapest month to fly is March.
  • Morning departure is around 30% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving Nairobi Jomo Kenyatta Intl to Mumbai Chhatrapati Shivaji Intl

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,972 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "Excellent Cabin services."

Cons: "don't know of anything"

Cons: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."

Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."

Pros: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Cons: "Everything was perfect other than the food was not so great i had stock ache the entire flight."

Pros: "Crew was amazing"

Cons: "Again very impressed with Qatar Airways service on the board"

Pros: "Entertainment and food is always great with Qatar!"
Cons: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"

Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Pros: "Crew was great. TV Entertainment system was excellent."

Pros: "Everything ,good service ,friendly crew affordable rates"
Cons: "Nothing"

Pros: "Extra leg room only coz I was on exit isle"
Cons: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"

Pros: "All good"

Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."

Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"

Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."

Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"

Pros: "all nice"
Cons: "nothing but avoid bread"

Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"

Cons: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."

Pros: "everything"
Cons: "Nothing"

Pros: "air hostess very nice polite five star"
Cons: "seat alloted"

Pros: "Dreamliner"

Pros: "All the services plus the entire team"

Pros: "Flight was on time"
Cons: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"

Pros: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Cons: "A chorus of crying infants..."

Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."

Pros: "Crew"

Pros: "Small airport"
Cons: "Transfer is inconvenient."

Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"

Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."

Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."

Cons: "Food"

Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."

Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"

Pros: "Everything else"
Cons: "Too much air condition... cold!!"

Pros: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."

Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"

Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."

Pros: "Nothing"
Cons: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"

Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"

Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."

Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."

Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."

Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."

Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."

Pros: "Good"
Cons: "Nothing"

Pros: "The overall experience was good."

Pros: "The timing of the flight and available entertainment"
Cons: "For economy class, maybe more variety to meals?"

Pros: "Keeping time"
Cons: "There should be wi=fi."

Pros: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Cons: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."

Pros: "the place of my seat on the plane."
Cons: "The food, seat, space, & baby Control"

Cons: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"

Cons: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."

Pros: "Overall flight, crew service was excellent"
Cons: "Was enough"

Cons: "WiFi poor."

Pros: "Excellent service"

Pros: "Great service"
Cons: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."

Pros: "Food, staff, flight"
Cons: "Cabin luggage limit, too long layover"

Pros: "Business class makes the entire trip much more comfortable."
Cons: "no negatives"

Pros: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Cons: "Everything was good"

Pros: "Good aircraft. A 380"
Cons: "People carried a lot of hand luggage and the overhead bins were crammed"

Pros: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Cons: "N/A"

Pros: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Cons: "Though more comfortable than other flights like KLM, it was still a little cramped"

Cons: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."

Cons: "poor service"

Pros: "Non"
Cons: "Non"

Pros: "The boarding was quick."
Cons: "Attitude of crew Terrible food Outdated entertainment"

Pros: "Punctual on Time. Clean Cabin. Nice Crew"
Cons: "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."

Pros: "I was upgraded to an exit row when the staff saw how tall ineas"
Cons: "Entertainment system control broken"

Pros: "I liked that there was live TV available on this flight."
Cons: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."

Cons: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"

Pros: "I really like the entertainment and the air cameras."
Cons: "I like everything"

Pros: "Every thing was good"

Pros: "seating availability Food service"

Cons: "No food for vegetarian"

Pros: "Leg Room"

Pros: "The flight was comfortable, food excellent, and entertainment system fantastic."
Cons: "A 7kg maximum carry on weight is super low."

Pros: "Comfortable seat"
Cons: "I was inzble to select vegetarian meal on ypur website"

Cons: "Overall handling of delay and missed connection flight was disappointing. The meal voucher that was given was of no use. Absolutely disappointed with the overall handling of the situation that day."

Pros: "The attention to my two nine year old kids. They enjoyed the flight."
Cons: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"

Pros: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."

Pros: "Felt at home"

Pros: "Boarding"
Cons: "Late take off"

Cons: "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."

Cons: "I did not get the seats I selected when booking"

Pros: "Console"
Cons: "Late take off"

Pros: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Cons: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."

Pros: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."

Pros: "Crew and entertainment"

Pros: "From the top to the bottom, everything was excellent except for..."
Cons: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."

Cons: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."

Pros: "Nothing !"
Cons: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."

Pros: "Good service good leg room swift boarding and off boarding"

Pros: "I enjoyed every thing."
Cons: "In Kenya we was waiting to get a seat from Dubai. That was not good."

Pros: "Overall everything was good."
Cons: "Poor check in services in Nairobi. I waited for 1 hour and half to get my boarding pass."

Cons: "The crew wasn't very responsive"

Cons: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"

Cons: "You expect more from business class"

Cons: "Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane"

Pros: "Crew was cordial"
Cons: "Check-in - it took 2 hrs to check our bags"

Cons: "Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication"

Pros: "Literally didn’t like anything from boarding to touchdown"
Cons: "Nicer more helpful crew. More leg space. More air temperature control abs cleaner bathrooms"

Cons: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."

Cons: "Need more leg room even for regular economy seating"

Pros: "Same as above"
Cons: "Same as above"

Pros: "Everything good"
Cons: "Nothing really"

Pros: "Flight from Abu Dhabi to kolkata"
Cons: "When I was checking in in Nairobi The lady was rude and unfriendly I have never experienced such behavior from any airline stuff"

Pros: "Comfort in the plane and hospitality from the crew"
Cons: "Food served during dinner"

Pros: "We were lucky to get the last row where there are just 2 seats."
Cons: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."

Pros: "Food and entertainment"

Pros: "Seat was good."
Cons: "We lost an iPad on the plane and I called and filled a o several times it absolutely no response. Very disappointing."

Cons: "The entertainment was too limited"

Pros: "Overall flying experience especially the landings smooth very smooth"
Cons: "Crew seem hurried"

Pros: "First the flight was delayed for 30minutes. And I wanted to watch a movie but the earphone socket in my seat 22A is not working at all. I just have to watch the flight map. The FAs are busy and sounds tired. THe flight is full but I wish I was moved since my ticket was eligible for an upgrade. I seldom complain but they need to check thru the seats -22A"
Cons: "The smell inside the plane glad I have some sweet perfume spray."

Cons: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"

Cons: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."

Pros: "great plane, comfort, crew"
Cons: "Food and entertainment"

Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."

Pros: "was easy to find connecting flight info."

Pros: "Good flight"

Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"

Cons: "Please, please, please Etihad, implement child-free zones on your flights."

Pros: "They had to delay the flight for those who were arriving from Durban because of the delayed flight."

Pros: "timeliness, in-flight entertainment, food"

Pros: "You can’t beat the quality of service, seating, and other amenities you arrive fresh even after a 14 hour flight"
Cons: "The variety of movies is not that great needs to be improved some series have only one episode which defeats the purpose. While others have more so you cannot watch anything really with series."

Pros: "The staff is great, friendly and attentive. Lounge is comfortable, with good staff as well."
Cons: "I must admit that the food choices is not great. You are catering to international crowd not only emaratis. In general the planes are good, but the smaller older ones are not that comfortable. The older 777 configuration is very uncomfortable, comparing to the 787. When you need to slitly recline, there is no need for the whole chair to come forward in attempt to creat a bed for you. These are little things that need to be addressed when purchasing planes."

Pros: "Goodbye excellent"
Cons: "Thé cancelled m'y ticket. When I reach Séoul air port they have to call tout airseychelles.com and rebook ticket do I have to run With air hôtesse to the plane to catch it.lots of stress"

Pros: "The flight and the food was good"
Cons: "NA"

Pros: "Good food, comfort, boarding"
Cons: "Flight crew not very polite."

Cons: "Bad food"

Pros: "The service Chairs Entertaining screen Crew Food In my flight from cai to AUH EY 654 4AUG There's cabin crew guy I didn'tremmeber his name ,, he's really awesome and quite and polite and really want appriciate him He toke care of me because I was sick and he made everything for me to. Be comfort Thnx Etihad"

Pros: "Etihad is my first choice for this run."

Cons: "Short flight and hoarding"

Pros: "Seats were comfortable with leg space."
Cons: "Entertainment with regards to Holywood and regional movies should be upgraded."

Pros: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"
Cons: "Qatar always help their passengers secure a transit visa for Doha why cant Etihad do the same?"

Pros: "Everything was good."
Cons: "Nothing."

Cons: "Luggage claim process"

Pros: "Super short, but crowded flight."

Pros: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"

Cons: "This airline has gone downhill in customer service and food over the last three years. We will not travel with them again."

Cons: "Flight was canceled...."

Cons: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."

Pros: "Lots of movie choices, lots of (business class) food choices."
Cons: "The movie service quit a few times, but did offer to resume where I'd got to."

Pros: "Nothing"
Cons: "Touch genital no good food rude air hostess and staff"

Cons: "We were forced to sit in the aircraft after boarding for nearly 2 hours as the ground staff waited to load bags from delayed connections."

Cons: "It took a very long time (more than one hour) for my baggage to come in spite of the fact that I travelled Business Class. And that has been an on-going issue with Etihad."

Pros: "Nothing because I wasn’t able to make the flight service."
Cons: "Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again"

Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."

Pros: "Nothing"
Cons: "Didn’t like anything"

Cons: "KQ is always late! And never provide information to passengers about the delay"

Pros: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Cons: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"

Pros: "Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny."

Pros: "Comfortable seats and spacious leg room."
Cons: "Good ride and smooth landing."

Pros: "The airplane was quite nice and comfy."

Cons: "Good flight"

Cons: "Should add more updated content in their inflight entertainment"

Pros: "Newer plane, clean"
Cons: "No air conditioning on the plane"

Pros: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Cons: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"

Pros: "I got a free upgrade."

Pros: "yes"
Cons: "not really"

Pros: "I liked everything about this trip"
Cons: "N/A"

Cons: "The person ushering us out of the gate was not very friendly and that could need some work"

Pros: "Airline and service"
Cons: "Asked for a window or aisle seat and wasnt given"

Pros: "Everything went well as scheduled"

Pros: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Cons: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."

Cons: "Nothing"

Pros: "NA"
Cons: "NA"

Cons: "Old planes and little entertainment"

Pros: "Hospitality"
Cons: "Headphones did not work"

Pros: "Same as above"

Pros: "No complains means i LOVED everything. From start to finish."
Cons: "No complains on this flight."

Pros: "NOTHING. I am NEVER flying Kenya Airways again."
Cons: "Just a horrible experience from start to finish. My flight was delayed three times, then canceled, rescheduled, and delayed two more times. I was reissued three different boarding passes for my connecting flight from Mumbai and then STILL missed it and had to reschedule again from that airport. One of the most stressful travel experiences of my life."

Pros: "They wheelchaired my companion to the airport after delayed medical examination to make the flight."
Cons: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."

Pros: "Wine selection"
Cons: "Food was just okay in business class"

Pros: "Friendly crew."
Cons: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."

Pros: "Everything"
Cons: "Nothing"

Pros: "The nice landing."
Cons: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."

Pros: "CORDIAL HOSTESS AND NICE BREAKFAST"

Cons: "nothing"

Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"

Cons: "Kenya Airways ground staff in Nairobi was late to open the desk, creating a large line"

Pros: "Overall it was fine. However there were some downsides..."
Cons: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."

Pros: "The crew were nice. And the plane got me to London"
Cons: "As with the outbound flight the my screen didn't work. Seats were not particularly comfortable. Food was tolerable. Bag was not transferred from my Arusha flight but I guess that is not Kenya Airways fault."

Pros: "Everything"

Cons: "Someone entered my bag and took my jewelry"

Pros: "Departed on time and arrived on time . Staff very courteous"

Pros: "Crew"
Cons: "Equipment, old plane with hard seats, no entertainment."

Cons: "Delays"

Pros: "Quick"
Cons: "No complaints"

Cons: "It delayed one hour both tip. I lost my time to promise with my guest. Keep the filght time."

Cons: "Delays"

Pros: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."

Pros: "The Lounge experience"
Cons: "The Entebbe stopover"

Pros: "Nothing"
Cons: "Everything"

Cons: "Laguages lost"

Pros: "Spacious business class, new planes, lovely service"
Cons: "Bag was lost - but showed up intact two days later"

Cons: "Easy and friendly check in and inflight courtesy."

Cons: "Delay"

Cons: "Boarding at hyd is was worst. The associates were very rash n rude."

Cons: "The crew could be a bit more cheeful. A small snack would have been appreciated after spending a long time waiting yo board."

Pros: "Good, yes"
Cons: "Thank you"

Cons: "We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked"

Pros: "Newish plane. Smooth flight. Fast flight arrived early flight time only 7hrs 50 mins. Good food."
Cons: "Toilet seats would not stay up so got dirty quickly. Water not given regularly had to ask for it. Lot of airlines give regularly"

Pros: "Having just got off the dreamliner, I may be somewhat biased... apologies"
Cons: "This plane was as old as me....I know it was an internal flight and these planes just go back and forth without any TLC inbetween. It's a business after all. Short 3.5 hour flight. The plane was so worn out, seat padding, there was was none, as it had seen better days, the covers were no longer covering the seats as the padding had disintegrated somewhere and were just hanging onto the seats for dear life!!!, it felt dirty and unkept, it smelled like an old toilet also. The fittings, trays where you could store your stuff was dirty also I didn't even eat the food, I was paranoid. Felt totally uncomfortable on this flight , sorry Air India but you need to have some standards on short flights despite what price you put on the seats. This was part of my long haul flight from Sydney to Mumbai which has marred my experience with you."

Pros: "Great service"

Cons: "Nothing"

Pros: "Nothing"
Cons: "Entertainment didn’t work in our seats. Staff were quite rude when asking for a third beer and refused to allow any more. In eight hours, that’s the first time I have experienced this on any airline. I am a frequent flyer with Qatar and ba and have flown long haul on most airlines. My two colleagues also had the same treatment and they turned there nose up at my Indian wife. Very dissapointed and I will be writing a complaint in person to the airline."

Pros: "Staff is good"

Pros: "Staff behaviour is good."
Cons: "The takeoff is always delayed. Food quality is substandard."

Pros: "Pricing seating and foid"
Cons: "Nothing"

Cons: "3.20pm flight took off at 10.20pm. Sure, the issues were due to bad weather that affected all airlines at Goa airport, but the other airlines recovered as soon as the airport was reopened around 6.30pm. Air India didn’t have a plane show up till 9pm. They even allowed the 6.40pm flight take off before the 3.20pm flight. No announcements letting passengers know what the deal was except telling us that there was a delay. I had to use apps to get the information I needed."

Pros: "Seat spacing was good"

Cons: "TV system was very bad."

Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"

Cons: "The screen was not working which is so bad I have been paid so much n travelled"

Pros: "On time"

Pros: "Compassionate crew"
Cons: "A small delay in food supply but it's ok. It could be improved by adding one more trolley to supply food"

Cons: "No compensation was offered"

Pros: "Satisfactory in every respect,"
Cons: "Nothing that I can think of."

Cons: "Wishing it wasn’t so long"

Cons: "Tray table was dirty"

Pros: "- Leg room in emergency exit seat (pre-booked and paid for) - Overall service - On-time departure - Far improved customer service levels"
Cons: "- multiple document checks every time I moved! Approx 6 people needed to see my boarding pass before I got on the flight...."

Cons: "While boarding no loud announcement.They were announcing 27 and plus row numbers stand in two lines.and further this line is converted in one line. They didn't announced for less than 27 row.so all were just standing in confused state."

Pros: "There were no line no priority during boarding from Abu Dhabi also most people have difficulty during up and down by stair, no jetway."

Cons: "Add more movies selection."

Cons: "Tv didnt work, staff didnt help with it at all."

Cons: "bad service as usual"

Cons: "Staff until coporatative"

Pros: "Was very good"

Cons: "Limited collection of Hindi and English movies. In particular, not many new releases were available. Other international flights have much better collections of movies"

Cons: "the TVs never work nothing is done to fix that"

Pros: "Travelling in Air India was good"
Cons: "No goodies for kids which could have been better."

Pros: "Everything"

Pros: "5 Star rating."

Pros: "Overall it's ok+ trip."

Pros: "Absolutely nothing"

Pros: "before time flight and reached too before time... excellent crew and good hospitality. keep it up air india"

Pros: "Dirty and smelly interiors! Never gonna fly again"

Pros: "Worked like expected"

Pros: "See flyght attendants r very rude n they just like act they don't like care the passengers, n. The bath rooms maintenance is more than worste . They don't check tissues three times food is commission based program for officials v need two times proper food they don't serve coffee tea proper staff r so rude they government employees they don't care"
Cons: "Staff should change compare to other flights these staff more than worst they have job guarantee because they have protection. All domestic flights have seat monitors they never work s n y they don't work . This is public money please dear aviation minister mr. Ashok gajapthi sir! U r a non corrupted leader in India v can say proudly . U should look into that now r never please solve these problems make proud AI"

Cons: "The snack."

Pros: "The proactive decision to upgrade me to Business Class on my birthday. Early take off and early arrival."

Cons: "good"

Cons: "Entrainment on way back was problematic. No information on final departure time after delay going out"

Cons: "Boarding was a bit disprganized"

Cons: "The flight was at first delayed by 3 hours because of a technical issue. At first they delayed us by an hour an a half, and added another hour and a half delay to it after the 1st slot. The delays were announced at the last moment. Then Air India sends us for dinner, and while most people are at the restaurant, they announce at the gate that the flight has been cancelled. The few of us who were waiting at the gate were told to head to the transfer desk where alternate arrangements would be made. The Air India staff gave us no information on what these alternatives were or what options we had. The transfer desk is operated by SQ. We passengers had to break the news of the cancellation to the staff at the desk . They had not received any intimation or direction from Air India yet and were unable to help us. SQ called Air India out of their own initiative to get the ball moving on how to assist us. Still we had to queue up and wait for 20 minutes before Air India called SQ and gave some authorisation. There would be only 60 seats offered on the SQ flight the next morning on a 1st come 1st serve basis! What about the rest ? What if I wanted a refund ? No answers. Take it or leave it ! There was no AI staff to assist or even speak to. Much later the people who were delayed at dinner and never made it onto the SQ flight were given the option of flying 25 hrs later by another AI flight. While technical problems happen , what disappointed me was the lack of communication. No reasons, no proper alerts. Nothing at all from AI."

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COVID-19 information

Safety measures for airlines flying from Nairobi to Mumbai

Airlines flying from Nairobi to Mumbai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Nairobi to Mumbai

Mandatory masks

Masks required on board, masks provided on flights from Nairobi to Mumbai

Social distancing seating

Middle seats unavailable to book on flights from Nairobi to Mumbai

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Nairobi to Mumbai

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