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Old plane, got upgraded to “first class”, shaky and squeaky seats, too many announcements, crew was absent but over friendly when interacting.

Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.

The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.

They rescheduled flight..no customer care to even reach or accommodate

Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight

Old and filthy aircraft Boarding was free for all with no zones

We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes

Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.

Boarding at Mumbai airport was terrible, the staff had no idea how to handle it. It was chaos - and led to a delay

My seats that I paid for were changed last minute and I had to sit in uncomfortable chairs