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Everything was great, the infotainment system was glitching but this was not a big deal.

It was a good experience - too many times checking at the airport - every time had to remove shoes , belt , laptop etc. that was a bit of exaggerated. The seat had a sharp metal plate -- which torn into my jeans.

Boarding was disorganized. Cabin crew was rude. Food was okay. Baggage was lost in Jeddah. Called airline for the past 5 days, either no response or saying the same thing as always which was "No bag has arrived. It should be here by tonight."

The plane was old and the luggage racks above us were visibly shaking during turbulence. Water was dripping on our heads during landing. Our flight was over 2 hours late departing but we were not updated or told what to expect as the screen at the gate continued to read “on time”

They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.

It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.

No Asian Vegetarian food was available on this sector but only fish and chicken and pasta were offered.

For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!

There where no ear phones provided and the food needs to improve.

I still cannot find my luggage. I need my luggage.