Daily cleaning, installation of cabin HEPA filters on flights from Mumbai to Mali
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Scores according to KAYAK customer reviews
Pros: "Average Seat comfortably is ok"
Cons: "God knows"
Pros: "Nothing was good"
Cons: "Inflight movies are very dated. Few new releases."
Pros: "I cancelled flight and you charged full amount as cancellation amount."
Pros: "Like the personalized service and the extend that the crew spends time serving each meal."
Cons: "The first drink service after offering juice/water needs to be better. They put up bottles but do not go to customers checking for drinks. Due to delay in takeoff we were sitting on tarmac for 40 mins. I saw people being served but several people did not. Should make the process more formal. Also serving nuts or pretzels to go with the first drink would be nice."
Pros: "Got ticket for a good price."
Pros: "The service, the food. The staff is very friendly and helpful."
Cons: "The worst airline I have ever flown with, worst disruption management"
Pros: "Crew was good Comfortable seats"
Cons: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Pros: "All is good"
Cons: "Worst customer service."
Pros: "Good service and in flight entertainment; excellent prices on tickets."
Cons: "Disorganized boarding process Scheduled departure time should be earlier; otherwise, long wait at airport."
Pros: "excellent service."
Cons: "internet should be free."
Pros: "The seats and leg space very good. Flight clean ."
Cons: "Food served was poor in quality. Bread seemed to be stale and hard. Seems from the previous flight. Crew had poor service. Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray."
Pros: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Cons: "Will never fly Turkish airlines again"
Pros: "I have travelled internationally many times and this was my worst flight to date."
Cons: "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."
Cons: "Harassment caused in providing wheel chairs for boarding Second flight to NY fm Istanbul. For two of us only one wheel chair was provided that too after making us stand for an hour as no seating arrangement s were available after landing from Mumbai."
Pros: "On time flight. Very good service."
Cons: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
Pros: "Superb service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Cons: "When I called the night before to check into the flight our reservation had been cancelled and we did not know until we got to the airport Turkish Airlines counter in Mumbai very early in the morning that we could still fly. Never understood why our names had been removed for our return flight. Because we didn't have a boarding pass when arriving at the airport the security hesitated to allow us into the facility. Luckily we found our itinerary and they allowed us entry."
Pros: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Cons: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Pros: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Cons: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Pros: "Great service and staff"
Pros: "Some staff wer helpful"
Cons: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Cons: "They took 4 days to reach my destination and my last destination they could not provide me with a seat so I had to buy it from my own pocket . The luggage came after 5 days with it missing 12 pounds of stuff. Never go on this airline. They don't care about customers especially in istambul and Mumbai. I think I should get full refund for this flight."
Pros: "Overall services include catering. Flight attendants were very kind"
Cons: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."
Pros: "Nice aircraft"
Cons: "Quantity of food served was less for 13 hour flight"
Cons: "The food wasnt good .."
Pros: "Food was OK, sometimes good even."
Cons: "Terrible customer service"
Pros: "The flight experience is really good. Good leg space. Great service. Great meal, most importantly they didn't mess up veg and nonveg preferences."
Cons: "On the flight from newyork to Istanbul and Istanbul to Mumbai leg space wasn't satisfactory."
Pros: "Accommodation for temporary delay"
Cons: "Lot of delays"
Cons: "Turkish did not made any alternative arrangements for travel or accommodation. I will be flying Turkish in the future. ."
Cons: "Terrible service, unhelpful staff on flight and in airport."
Cons: "Vegetarian meals were not good."
Pros: "Cabin/ground crew was professional, nice."
Cons: "Cramped seating"
Cons: "Plane was old. Seat pitch too tight."
Pros: "Flight attendants are good."
Cons: "Airport, older airplanes, food."
Pros: "Fine experience except that leg room is awful."
Pros: "Flight took off on time"
Cons: "The stewardesses could use some additional training on service with a smile"
Cons: "I got lucky I came home alive"
Cons: "JustFlyis a terrible company, please do not allow them on your site for ticket bookings"
Pros: "service was very good.the seats were very comfortable to sit and sleep.The crew was great."
Cons: "We had ordered Hindu vegetarian meal but food seemed to have been Turkish modification of hindu meal that was not that good"
Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"
Pros: "The planes were clean. Ground staff was nice. I am comparing my in flight experience with emirates and qatar which may be unfair for Turkish. The flight was better than flying one of our domestic carriers like delta or united but not up to mark with emirates or qatar."
Cons: "The over all seat pitch was low and seemed very cramped for a long journey. Food was hit or miss. On two different legs of flight we had a good service from Ist to was but below average service from Bon to ist. Connection in ist airport was scary - too many flights arriving at one time, people lining up outside the airport mad literally pushing their way to get in. In today's tunultous time this seemed extremely unsafe as far as airport safety. I would not travel Turkish till they extend/ update ist airport which is supposed to happen in 2 years."
Cons: "Crew was extremely unprofessional and curt."
Pros: "The breakfast was very good, recent movies, and I believe the seats were quite comfortable for coach. Love the ability to see the outside view from the cameras, and following the progress of the flight! I don't think anyone else does it."
Cons: "Nothing. My favorite foreign airlines."
Cons: "Turkish airlines customer service has been hard to work with and is not willing to give any kind of reimbursement due to my unfortunate incident with my delayed connecting flight. I didn't take either flight of my round trip purchase."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Wifi on klm"
Pros: "Muslim food"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "There was no wifi on flight"
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "No reading light in my seat..."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Everything is alright"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Great service"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Cons: "Flight was cancelled."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Lovely staff, good food, great movies."
Pros: "Good flights. Good prices."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Very friendly and helpful personnel."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Cons: "Staff Curtsy and overall gestures!!"
Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Cons: "Really hard to get boarding passes online"
Pros: "Not being charged for my first bag of luggage"
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Cons: "It was a great flight can’t think of anything"
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Pros: "Food, service, comfort"
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Pros: "I like fly attendant who served us meal"
Cons: "I didn’t like that space between each seat is small"
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "Easy, fast, comfortable, no hassles"
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "The service"
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."
Cons: "no vegeterian sandwiches very disappointed"
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "Airplane staff were good"
Cons: "The crew was not very polite."
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "Boarding sevece was very nice and helpful Thanks so much"
Cons: "Wheel chairs for my ill and aged parents was not provided"
Cons: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Pros: "The airplane was new, good food and service."
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Pros: "Clean plane, efficient crew, food OK. Boarding was organized"
Cons: "No entertainment and no power plug to charge devices."
Cons: "To many announcements on a overnight flight."
Pros: "Smiling, quick, courteous"
Cons: "Had to pee right after turbulence no time for bathroom"
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Cons: "Punctuality. Time is off the essence."
Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Pros: "New airplane was comfortable and clean. Food was just okay."
Cons: "We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort."
Pros: "Food and drink was good."
Cons: "Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport."
Pros: "Large space"
Pros: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Cons: "See above"
Pros: "flight was on time"
Cons: "Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter."
Pros: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Cons: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Pros: "The crew was great. Extremely accommodating for families."
Pros: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Cons: "Transportation from the aircraft to terminals."
Pros: "so good and comfortable"
Cons: "the plane was old though."
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Cons: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."
Cons: "We are stuck at the airport because Ethiopian Airlines sent out false and miseading update stating that it’s flight was leaving at 6 PM as opposed to the scheduled 7:30 AM. Because of that no one showed up for the flight and there are no direct flights tomorrow that they would put us on! My father recently had a heart attack and this is causing him immense suffering! Additionally patient with emergencies are waiting to see my husband tomorrow and Tuesday but will not be able to because he stuck at the airport! They are refusing to put us on an airline us direct flight tomorrow! Also we have spent at least seven hours on the phone and misleading (and that’s to put it kindly) statements have been told."
Pros: "Very comfortable airline with enough leg room.The crew were very professional and nice."
Cons: "Flight was overly delayed - as a result I missed my connection to Capetown and endured a lot of feeds in cancellation of pre-planned trips. Ground staff in Mumbai and Addis Ababa were awful. Mumbai staff was rude and inconsiderate. Addis Ababa team does not even make eye contact when talking to passengers. I could not wait for this travel to be over. Aircraft was mediocre.. During boarding, they don't seem to care about Priority passengers - despite my status with other Star Alliance carriers. Not sure I will fly by Ethiopian again."
Cons: "Not very clean Several used towels noted in seat"
Pros: "Seats, pillows, blankets, entertainment system, crew."
Pros: "Check in was brilliant. The incoming flight was half an hour early so they wanted to leave half hour early too. We were clearly instructed to be available at gate accordingly. Fabulous breakfast service in Business class too. Pre-order and indicate preferred time of service or to skip altogether so each customer got their required rest."
Cons: "No entertainment available. Rude flight attendants."
Cons: "Good service"
Pros: "Overall it was good flying experience. They upgraded me to an exit row for free when I checked in and asked, which was nice. We had a blanket, pillow, and toothbrush kit on our seats. They fed us and had in flight entertainment. This was a 10 hour flight, so its so important to get these types of amenities. I flew a different airline to my destination, and they didn't feed us at all! It was terrible! Ethiopian was much better!"
Cons: "The food wasn't very good (but most airline food isn't), the flight attendants didn't seem to be working much of the flight, just hanging out with each other (I was seated near them), and I really wish there was more room to get up, move around, and stand. On a 10 hour flight you can't sit the whole time. Wish the seats were a little wider, especially for such long flights."
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Pros: "The food was delicious"
Pros: "Spacious seats, attentive flight attendants"
Cons: "Bathrooms were messy and ran out of soap in one."
Cons: "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."
Pros: "Loved having traditional ethiopian food"
Cons: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Pros: "Crew and service"
Cons: "On board entertainment was not up to date. Old movies. Little choice."
Pros: "Their flight attendants care about people, and overall it's a great airline, except for food."
Cons: "Ethiopian Airlines consistently has sub-quality food."
Cons: "The flight was good"
Pros: "Flight was smooth"
Pros: "hospitality food beverages"
Cons: "duty free sales were very limited"
Pros: "The Ethiopians have got the transit sorted in Addis. I had a tight turnaround time of about an hour and 15 minutes. From alighting to boarding and takeoff was about 1 hour. Very impressed that my luggage made it as well."
Pros: "Excellent friendly service on both legs of journey. CC were easily the highlight. Meals in economy were mucccch better than in business class which is mind boggling. They've got to get this element right. My biz meals looked like it was just dumped on my plate pretty embarrassing. Onboard entertainment could also be improved ...."
Pros: "aircraft was clean and excellent condition, crew friendly"
Cons: "pre flight information unclear, changing gates and unorganized boarding could be improved."
Pros: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
Cons: "About time they introduced WiFi on flights"
Cons: "My luggage was lost"
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Cons: "Seats were dirty"
Pros: "On time."
Pros: "Boarding was quick, airport staff doing a great job, cabin crew friendly, entertainment just okay."
Cons: "Poor variety of food, it's either take it or leave it! Make sure to order your food while booking or get ready to suffer!"
Pros: "Flight was on time"
Cons: "Asian vegetarian food came for me at the end After telling many times to cabin crew Airport hostess were rude On 16th from Nairobi to mumbai one of my bag didnt arrive to mumbai .mumbai staff of Ethiopian airline was not ready to even answer .it was v disturbing As was travelling to some other city had to buy new stuff for trVelling"
Pros: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Cons: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."
Pros: "The plane on this part was not too bad."
Pros: "I liked that we didn't have any issues and didn't crash."
Cons: "Food is the SAME every time! Service was not great, skipped me twice on drinks and they seemed annoyed when I asked for a water and a water refill since the cups are so small. I get that its a quick flight and they have to finish before a certain time. But service for the people in the back should be the same as those in the front."
Pros: "The crew were friendly"
Pros: "The plane is spacious. It gives leg comfort"
Airlines flying from Mumbai to Mali have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mumbai to Mali
Masks required on board, masks provided on flights from Mumbai to Mali
Social distancing seating
Middle seats unavailable to book on flights from Mumbai to Mali
Testing for antibodies, testing for symptoms for flights from Mumbai to Mali
Waiving of change fees. Search flexible flights from Mumbai to Mali