It was a good experience - too many times checking at the airport - every time had to remove shoes , belt , laptop etc. that was a bit of exaggerated. The seat had a sharp metal plate -- which torn into my jeans.
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight [I629/352] . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
Planes are good. However the entertainement system is slow. The headphones are of low quality and I could hardly hear a movie The movies lack subtitiles
Good. Crew do seem to be less friendly- management are clearly limiting them or not empowering them as they used to.
It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.
For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!
The use of a domestic carrier without entertainment was disappointing and a let down
The boarding area was too small with only one agent checking passengers into their standing bus
Very bad, flying business but have no benefit of it. the crew was rude and I was not offered any food at all. I called them 3 times but none of them came. I was sick at that time and none of them helped me. an hour before landing they came to offer me food. it was too late because my stomach was already very painful and I was vomiting. I nearly can’t walk to immigration. I was forced to cancel my connecting flight and had to stay overnight in stockholm to recover my health.
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
Flight was originally postponed and then delayed further. No communication at boarding gate or via What's ap or SMS to inform you of the new time so you can plan around it.. No explanations or apologies for the delay.
Flight delay from Nairobi to JFK causing me to miss my connection. While at NBO waiting more than 5 hours for departure, no Kenyan Air representative made any announcement as to why the delay or when a new time would be given.
The plane was delayed almost three hours because boarding was unorganized then we were delayed even longer because the plane had an issue. The plane didn't look well maintained, there was also alot of tape on the exterior. I won't fly kenya air ways again after this trip.
No complaints just improve on the food service. Provide enough dinner. People are complaining about that.
Excellent crew. Three problems need to be taken care of: 1. Lack of wi-fi during the flight. This prevents busy traveller's from working while onboard. 2. Why there were two very-slow security check points was more punishment that necessary. Went through thorough security at transit area, the an even slower one at Gare 19!!!! Why passports needed to be checked st least 5 times by 5 different people makes no sense. Additionally, passengers were crammed like sardines in a boarding area with no charging ports that work!! This was a boarding nightmare. 3. During my flight (seat 27C) the headset socket did not work. Watched one movie, but very difficult because of that. Had to keep my fingers on the socket for it to work!
The flight staff were not very kind. I went back to get a drink, 4 of them back there chatting. They all looked at me continued to talk then they started doing stuff and one finally asked after I was standing there awhile what I needed. This happened multiple times. The movies were not the great and seemed dated. My seat squeaked every time I moved and it moved around a bit.
If my flight from Heathrow to Nairobi had not been cancelled I would’ve been in kisumu to fly back! And I have still not had my refund! So you have my cash and I’ve got nothing in return. Wonderful!
Few movies to choose from. They did not board by zone
They should improve their time management and how to reschedule flights in order to avoid long stopovers
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
