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Good experience but the snacks are not gluten free, so I cannot eat them.

This was an overnight flight. There was no meal service in first class, just a simple snack basket was offered along with beverages. There should have been some type of continental breakfast prior to arrival in PHL. As an Executive Platinum American Airlines Advantage member, I received no name recognition from the first class flight attendant. When disembarking at PHL, the flight attendants were more interested in their cell phones than saying "thank you" to the passengers as they disembarked.

They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.

Crew was rude and the flight is not comfortable for long haul.

Having issues traveling with AA for last two years, became a huge gamble

Boarding was efficient. On board drink was slow. Temperature was a bit warm in the beginning.

British Airways was over 2 hours late. Every time I fly with them the flight is either late or cancelled.

Overall, from checking in bags to getting on plane, not enough employees to be able to get all on the plane, therefore I was not able to get on the plane, due to no one wea there for me to check in my bag, so I decided to go thru the security point and by the time they were done with my bags, I was told that my bag cannot be checked in, and then found out that the lady that does the check in was boarding the customers onto the plane, she said that she was going back and fourth, there for was not able to get on the plane, which changed all my flights by the time I got to Dallas, I was on standby 3 times, and wasn't sure about being able to get on the fourth plane, so ended up buying another plane ticket, so I could make my destination on time.

I have lost my items and I didn't receive good customer service

Typical flight to Peoria. Had to deplane in Dallas due to lack of AC and other technical problems.