Daily cleaning, installation of cabin HEPA filters on flights from Kuwait City to Chandigarh
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Scores according to KAYAK customer reviews
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."
Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."
Cons: "Priority boarding for parents with kids."
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Cons: "To avoid travelling by indigo would be better"
Pros: "Punctuality and professional service."
Cons: "All good."
Pros: "Punctuality, and professional service."
Cons: "All good."
Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Ground reservation and check in crew were amazing."
Cons: "Waited close to an hour for collecting baggage at the terminal"
Cons: "Could have been on time"
Cons: "Checkin staff was very rude and had pathetic attitude"
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Cons: "Lost my luggage due to mistake at check in desk"
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "On time and before time"
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Pros: "It started on time and landed before time."
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "Flight was on time."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Pros: "Nothing that i liked"
Cons: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "If parents are traveling alone, then it is okay"
Cons: "No Entertainment, TV was not working"
Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."
Cons: "Check in process at Mumbai airport."
Pros: "Not much"
Cons: "The did can be better"
Cons: "The crew certailny could be more cheeful Perhaps they just were tired. The food was terrible despite the airline from nation of exqisite cuisine. The enternainment screens did not respond or work even with the remote. There should be better maintainance."
Cons: "Audio system is so bad it’s long journey and no entertainment"
Cons: "The audio jack/port of my seat wasn’t working for the entire duration of the flight ; the food was not good; uncomfortable seating plus they didn’t inform me to check out my luggage at New Delhi and check them back in for Kolkata after clearing customs; this made me miss my baggage"
Cons: "I paid fee for preferred seating but airline did not allott the seating that I selected."
Pros: "Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again"
Pros: "Crew were very prompt and helpful in responding to issues."
Cons: "Even though crew were prompt, there were some issues which they couldn’t solve. Seat wasn’t reclining, TV screen wasn’t working even though crew rebooted it for almost 5-6 times, TV remote was broken and not working, head phones weren’t working, food was not so great."
Cons: "They gave my assigned seat (unpaid though) to some one else and gave 3 separate seats in far off aisels for me and my 4 year and 9 year old kids. I had an ordeal at airport with AI staff and they didn't care, same experience with crew.Awful"
Cons: "On time"
Pros: "Good flight.....reached in time."
Cons: "Check in luggage in two belts at newark airport creats confusion.."
Pros: "Overall it wasn’t that bad"
Cons: "My entertainment set was broken so I was suffering for 15 hours"
Cons: "Good flight. Good food."
Pros: "Food was really bad, tv wasn't working, after requesting multiple times air hostess reboot it but wasn't working, I requested sit next to my mother due to she required assistance, we didn't got proper sit, we made reservations early so we can appropriate sit and at least sit next to each other. So 15 hr journey become so horrible. Might be not prefer this flight any more."
Cons: "Didn’t like the food ...."
Cons: "Crew folks are like bus conductors, bad food, screens dont work, seats not clean, junk in front pouches."
Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"
Pros: "Size of the plane and leg room"
Cons: "Food and entertainiment"
Pros: "put more sevices from Kerala Airport"
Pros: "Nonstop to India. Seat space. Ease of check in. Flight times. Wanted to reach India in day time."
Cons: "Food was ok. Expected vegetarian food to be better in Air India. Some entertainment systems broken."
Cons: "Last moment gate change and no food for kid even though i requested."
Pros: "Crew does the best they can under the circumstances. Food is excellent. Crew is very polite and courteous."
Cons: "Planes are filthy. Broken. No part of the plane is clean. You feel disgusted just touching anything."
Pros: "Nothing positive to say."
Cons: "Lounge was not A lounge, but an airport bar were we could get 1soft drink. A second fanta, we had to pay for. No food, only A sandWich. No buffet. Terrible. Meals on board worthless. As non-vegetarians, we love meat or fish. And want decent food. Especially when flying business class. Everybody Got The Same vegetarian meal. A shame !! No alcholic beverages on board, not even beer. Never again with this airline. We received our luggage at last. While economy passenger Got their luggage quick."
Pros: "The schedule of the flight. Good legroom compared to other international airlines. Better elbow space."
Cons: "1. Very bad entertainment system. Unable to use entertainment system with remote or by direct finger clicks. The delay between clicks and the action response on screen is too huge...these look like systems from last century...please upgrade !!!! 2. Crew members are not courteous. They ignore requests made by passengers. Looks like they just hate all passengers in their hearts."
Pros: "Air India did an excellent job and made the flight comfortable."
Cons: "Pathetic flight ..won't travel again and won't recommend anyone"
Cons: "just 1 drinks service on a 16 hour long flight"
Pros: "Flight was late but good overall"
Pros: "Needs more hygiene! Should have a sign in wash room to notify passengers to maintain it well"
Pros: "Fast effeiciatn flight from IXC to DEL."
Cons: "At the time of checkin, the attendendent offered me Business Class for a nominal fee. I said yes to the offer. Typically, the attendant will simply swipe your card, and receive your boarding pass. Well, the attendant could not swipe my card, but said I had to go to the ticketing office. To keep a long story short, I was escorted all through Chandigarh Aiport, went to 2 different offices on the opposite side of the aiport. Had to go through a rough security process once again. The whole ordeal for the upgrade took 45 minutes, with most people speaking Hindi. This was not a Business Class experience!! Although the plane was a newer A320, the seats were dirty. The inflight entertainement did not work. And the Business Class food was not very tasty and were small serving size. I wasted my money on the Business Class experience."
Pros: "the food was vegetarian but far better than most of the domestic flights I take in the US. The food was also included in the price of the ticket. I wasn't left debating whether to buy a boxed snack for $8 or survive on peanuts and pretzels."
Pros: "It left close to on time"
Pros: "Good flight, modern plane. I love curry, but food was god awful"
Cons: "Baggage handlers went through my stuff and stole tools."
Cons: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
Cons: "Not helpful at all"
Pros: "No issues, it was a short flight. Baggage got transferred without a hitch, that's all I can ask from from my previous AI experience."
Cons: "Seat changed by airline with out my knowledge"
Pros: "Crew served with grace. Your crew is doing whatever they can to serve best, but the poor plane infrastructure, indiscipline and chaotic boarding process is terrible at DEL. This part of the business process requires re-training, enforcement."
Cons: "Toilets did not have toilet seat cover papers, very limited supplies of tissue paper. Paper towels were provided instead of tissue paper and seat cover papers. No wonder these toilets clog so often. It's a long haul flight almost 161/2 hours; should attend this need. Upon inquiry from crew, I came to know that flight services from DEL to SFO does not provide toilet seat covers; while SFO to DEL does? Entertainment system hardly works; three of the entertainment systems at 34 row were not working. Infrastructure seating, cushions are old, suggest updating/refurbishing these for such a long flight. Food menu should be reconsidered, especially bread - I still don't understand why are you serving bread roll with Indian food, mismatch, and also would suggest executive management to make surprise checks on the food quality - hopefully they will understand."
Pros: "Really hard to say what I liked."
Cons: "Tray table was broken and I had to prop it up with my knee during dinner. Staff keeps walking up and down seemingly busy, took a long time to clear the service items. During landing in Newark, some glasses were not cleared."
Pros: "less then expected"
Cons: "help and services"
Pros: "Food and respect for passengers"
Cons: "It was all fine"
Pros: "only thing we liked was the flight was direct. thats it"
Cons: "1. food tasted so bad. it wasnt fresh for sure. 2.Service was aweful. Very hard to get help from the employees. wasn't convenient at all. 3. entertainment screen wasn't working well especially the touch screen wasn't very sensitive. 4.booked two tickets with my spouse but got seated totally apart and didn't even try to seat us together. and lot more."
Cons: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."
Pros: "On-time arrival."
Cons: "It wasn't made clear to me that I needed an infant ticket for a 1 year old who was traveling on our lap. The amount was small (<$20), but it did cause a hassle for us at the last minute, especially because the baby was in a cranky mood!"
Cons: "Business class boarding not called first or ever. Plane boarded from the back. No privacy screen between seats in first class and seats are close together."
Cons: "Overall, the wheelchair experience in Calcutta airport was bad. My parents were heckled by the wheelchair carrier for money. This could be improved so that elders did not face such challenges."
Airlines flying from Kuwait City to Chandigarh have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kuwait City to Chandigarh
Masks required on board, masks provided on flights from Kuwait City to Chandigarh
Social distancing seating
Middle seats unavailable to book on flights from Kuwait City to Chandigarh
Testing for antibodies, testing for symptoms for flights from Kuwait City to Chandigarh
Waiving of change fees. Search flexible flights from Kuwait City to Chandigarh