Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
First time flying with Singapore airlines and I’ll give them two thumbs up 👍 👍
Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.
The food wasn’t good at all. I skipped meals .
Loved the airline with the exception of their carry on limitations. They enforce a strict 7 kilo limit for carry on baggage which is ridiculous. We traveled from SFO to SIN with carry on with no difficulty yet when we checked in Delhi they forced us to check the carry on bags. The weight of our carry on bags were 11 and 12 kilos and while they exceeded the limitations set by Singapore Airlines they were well under weight limitations set by may other carriers. Interestingly my wife and I were each allowed two 22 KG bags to check in addition to the 7 kg carry on for a total weight of 102 KG's. Our total weight with the one bag we planned to check and our two carry ons was 46 kgs.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
Food option Hindu veg to Hindu non veg request was unheard
A 16 hour flight from Singapore to Los Angeles had only 2 meals. It would be great to have 3 meals.
Good airlines, travelled 🧳 n Singapore multiple times and experience is consistent
Sleep pods in SilverKris lounge are disappointing, showers are great though. Food decent, not amazing. Need more toilets in lounge ideally. Flight was good but service can be better.
Air Asia just dreadfull. Always poorest customer service and very unwelcoming staff which is clearly bread in from the Top down from the CEO
Other than the bus wait time to off board passenger when we reached Don Muang, everything else was excellent
Very good, it would be good if payment for drinks could be accepted by card too.
The boarding process was very poor - refueling on so rear ladder blocked. I think while boarding both ladders should be accessible so that passengers are comfortable instead of crowding through front ladder
Nightmare at check in because of restrictibe and unmanageable baggage rules. Very long line and slow because of these policies. Not a smart way to make $
I get so tired of the constant delays, but there are so few options. The plane is coming from Bangkok each time. Why are the flights so regularly delayed. I do appreciate the speed of the baggage delivery into the terminal.
Thai Air Asia no longer has customer support that you can call and talk to. All support is done by chat bot or self help websites. This can be a major issue if you have a problem and it bit us so we can’t recommend nor will we book with them again unless as a last resort.
Crew was nice, boarding efficient. VERY cramped seating. I'm a 5 ' 10'' slim woman and my knees were up against the seat in front of me and my arms were against the arm rests. There are no services, not even water, and they only take local currency and I didn't yet have Thai baht ( flying from Indonesia and no rupiah left). I won't choose to fly with this line again.
ได้นั่งรถไปขึ้นเครื่อง แอบเสียใจอยู่ พอขึ้นไปถึง มีคนมานั่งในที่นั่งเราอีก ไม่รู้เจ้าหน้าที่บนเครื่องไปแนะนำผู้โดยสารท่านอื่นยังไง เขาเข้าใจผิดว่าที่นั่ง C คือข้างหน้าต่าง และเที่ยวบินนี้ ดีเลย์แล้วดีเลย์อีก จากทุ่มสองทุ่ม ดีเลย์ไปถึงห้าทุ่มกันเลยทีเดียว ถ้ามีไฟลท์ต่อกันนี่คงไม่รอดแน่นอน
Landing to Hanoi in time Seat not reclining -Cabin design very dull
Automated check in could have been better organised and informative
We recently flew with AirAsia and encountered several issues. Our flight was delayed by over an hour, and both boarding and takeoff were postponed without any prior notification. Although we eventually realized there was a delay on our own, the crew did inform us afterward. To make up for lost time, the pilot took off at high speed, resulting in some turbulent moments that were quite scary. Despite these challenges, the cabin crew did an excellent job managing the situation and easing the inconvenience. Overall, while the delays and turbulence made for a stressful experience, I appreciated the crew’s efforts to keep us as comfortable as possible.
I had a wonderful experience with this company. The staff were all very friendly and helpful. Our pilot was skilled and clearly experienced. The value for the price was excellent. I would definitely recommend them.
My flight boarding was interrupted as gate staff said I needed visa in advance for Vietnam....
The flight delay... but bus from the airport be on time
Bad experience, delay like no tomorrow. Original schedule departure time at 9:30pm, delayed until 12:05am only depart.
Second time flying on AirAsia. They’re fine for a low cost carrier, so I don’t expect high level hospitality. They could have informed us that the flight would be delayed even if by a few minutes, instead of the passengers asking the gate agents why we’re not boarding 8 minutes before takeoff. And given some of the passengers on this particular flight were problematic, the crew did great handling such people.
Meh, it was AirAsia. It's not about a quality.
I don’t fly also same as previous no refund even it’s airlines or agency mistake
100% dislike due to last minutes flight cancellations and terrible customer service experience. Do notice us early at least 24 hours before departure time.
When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!
I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.
I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however
Really old air craft, broken seats and tray tables. Entertainment screens don’t work. Charging ports didn’t work.
Poor, pilot flew as if he was in hurry and had to coverup for wasted time
Too bad. Got too much trouble with security screening at New Delhi
We had a pleasant journey in Air India. Commentable service was provided by the Cabin crew.
Poor flight and poor service on Air India service back to US
In my row, nobody's entertainment screen worked - my audio didn't work, my husband's touchscreen didn't work, and the third seat guy's screen was blank! the remote control didn't work on anyone's - which meant we couldn't press the call sign for the steward, we couldn't turn on or off the lights overhead, and we couldn't turn the volume up or down. If entertainment is not your big criteria, maybe going to the toilet/loo is? For a full flight, there were only a handful of toilets to begin with. and then one broke - didn't flush, and the others had a waiting line over over 40 mins. God bless your bladder!! Suggest you wear an adult diper. The hot food was good, honestly, but just get rid of the cold bread! who would eat a cold piece of bread roll/dinner roll. Just don't give it! The crew though were great, I really felt for them, managing a chaotic environment with a shitty plane, God bless them. Overall, never flying this airline. But I wish Tata does something and brings their new planes, because I would love to be a proud Air India traveling Indian. No other flight just gets me from Chicago directly to India!
Our flight was cancelled due to technical issues. Air India staff caused each one of us to go through nightmare before finally placing us in a hotel by 2 am. I was asked to share a single room with a stranger. I insisted that I cannot share the room as I needed privacy due to my vulnerable medical situation (Heart issues, High blood pressure, High Cholesterol and Type 2 diabetics). Even after explaining my medical situation and the need for privacy, Air India instructed the hotel to charge me Rs 4000 for the room and I was forced to pay the amount at 2 am (roughly $49). Air India should refund the amount I paid for my hotel room, at the minimum. Air India didn't have any Standard Operating Procedure to do what/how/when/by whom under this situation. Mom with babies, Elderly people and people with medical condition like me were forced to wander from here to there and talk to each person right from 10pm all the way till 2am. The Air India staff didn't have PA system to give a consistent announcement, instead they were murmuring on a one-o-one basis with more than 200 passengers. It was a sight of utter mismanagement and lack of commonsense. I will not ever, I MEAN EVER TRAVEL an Air India flight even if it is free, and will not recommend Air India to anyone I care.
