Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Excellent service provided!
No one seemed to bother about the pandemic and moreover no one checked if the passengers are fully vaccinated or not. Not a single pandemic rule is being followed.
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Pros: "Worth buying an XL seat Liked the rolling ramp better than steps. Buses to terminal were wuick"
Cons: "Baggage policy for checkin and carryon is too restrictive, too low. Too many email messages sent by IndiGo."
Cons: "All good"
Cons: "Extremely bumpy take off and landing. The pilot could do better."
Pros: "Cleanliness, and punctuality."
Cons: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Worst crew. Very arrogant"
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Amazing crew"
Cons: "Legspace for passengers"
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Pros: "Air hostess service and flight timings"
Cons: "Nothing to remark"
Cons: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Pros: "No delay proffesioal staff and efficient work and space"
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "On time and before time"
Cons: "Delay from in DEL caused a missed connection."
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Flight was on time."
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "As above"
Cons: "As above"
Pros: "Overall experience"
Cons: "Over expensive food"
Pros: "On time"
Cons: "Food choice"
Pros: "Worst airline"
Cons: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
Pros: "On time.....but felt like an eternity."
Cons: "horrible seats for an international flight. Flight was from India to Singapore and they didn't accept Indian Rupees or Singapore Dollars. Only wanted to pay for meals using US Dollars. Made no sense."
Cons: "Usually late night flights are getting delayed now a days. If not significant say up to half an hour."
Cons: "Flight was Scheduled to departure at - 22:10.I reached and took boarding passes 1.5 Hours before. They Gave me Passes with Departure Time - 22:30. So delay was pre planned. At 21:45 they announced delay just before boarding start time"
Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"
Pros: "The crew on board were very friendly."
Cons: "Flight kept getting delayed for no apparent reason. Also, the life jackets were loose under the seats and kept sliding around during take off and landing. Should be a safety violation! I would no recommend SpiceJet."
Pros: "Staff was great, seat to be desired"
Cons: "More leg room"
Pros: "Good team on the aircraft"
Cons: "Terrible at communicating of delays. We were left wondering what was going on for 3 hours."
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Pros: "Crew was friendly."
Cons: "I purchased seat 4D. Boarded and found that there was no 4D, 4e, 4f. After some chaos they found us alternatives but no Apologies, understanding or accommodation for the inconvenience."
Cons: "No Entertainment very noisy plane ..didn’t give a blanket also"
Pros: "Crew seemed nice and helpful"
Cons: "Seats were slightly broken, flight should be on time"
Pros: "Nothing much - just value for money."
Cons: "Seat in front of mine was broken - too leaned backwards to me. Though they notified to prepone the flight time by 15 minutes but in reality it was delayed by 20 minutes!"
Pros: "No use of booking spicemax .. you are treated just like another passenger. No priority on anything."
Pros: "Price and schedule"
Cons: "Ability to use international credit card to pay for extra services when checking in online"
Cons: "Flight was delayed by 7 hrs"
Cons: "Flight was canceled and I was given no notice. I was not offered another flight till almost a week later, was forced to buy a more expensive flight and will not be reimbursed the difference."
Cons: "Very unhappy with baggge policy as Spicejet made me pay Rupees 1600 for three kilos"
Pros: "Amazing crew"
Cons: "Free orange juice"
Pros: "Friendly but brisk crew on time arrival in Malé"
Cons: "Hectic boarding, tiny plane (Q400) on an international flight, when going from COK To MLE, fly indigo bc better boarding and more comfort bc A320. SpiceJet used a bus gate, had terrible legroom,"
Pros: "Cancelled the flight"
Cons: "Airline needs to stick to their time table."
Cons: "I was denied boarding the plane with my voucher/eticket. The gate agent said that I had to produce a MasterCard ending in 6794 to board the flight. I do not own a MasterCard"
Pros: "It was an instrument of torture with so little leg room, I thought it was a joke at first. This, like other scummy budget airlines ram as many rows of seats in as possible, to make more more money. Pure greed scumbags; another airline on the no fly list for me."
Cons: "STOP RAMMING THE AIRCRAFT WITH AS MANY ROWS AS POSSIBLE. It’s torture for anyone without midget legs. DO NOT fly with SpiceJet if you have the nerve to have been born tall. It should be illegal"
Cons: "When you order ticket through flightnetwork.com, apparently you pay to them, but they pay to the airline. In India, some airlines like Spicejet asks you if you actually carry the credit card by which it was paired to the airline. If not, the airline will make you pay the entire fare again. The flightnetwork gets refunded, and you will be paying for it twice!! Watch out!"
Cons: "We had to pay 14,000 rupees more"
Pros: "Upgraded to Spice max. So front row seats, priority check in, fast track luggage and preboked meals."
Cons: "They only had 2 options for meals on board. And both were bad. With 20 options in their menu, they had kept only 2 options and both were bad. Those too were only snack items."
Cons: "Check-In in Bangalore was a long tedious process. Boarding process was alright. Onboard service was at par with indigo and go-air. Luggage came out late at Pune airport. This experience was good enough to never fly spice jet again."
Cons: "The gave us hard time :( first they were not issuing us the boarding passes. They when I call kayak i have been told rebook our tickets. It was the worst day for us :("
Cons: "No food, low leg space. Very long boarding (back seats first, inaudible announcement of which rows should go now, and still very long)."
Cons: "The flight was delayed. The luggage took too long."
Cons: "Staff was rude. On asking why the flight was delayed, she replied back very badly that it’s the ATC’s fault. The tone was so bad. I felt like lodging official complaint. She misbehaved with another passenger and when he asked about complaint box she said go on site and report us. She hardly cared what we would do. I guess their must be rules to make sure staff does not misbehave with passengers."
Pros: "Very courteous service and yummy onboard food"
Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"
Pros: "I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything."
Cons: "Give out free water - the air inside the plane was stagnate and dry."
Pros: "Efficient and orderly."
Cons: "Boarding should start only when the plane is ready to board. A very l9ng queue could be avoided."
Cons: "The catering magazine gives a lot of food choices but in reality I could not get any of the 3 options I asked for. The boarding is very haphazard. The queue of people is not controlled at all."
Pros: "People are nice. Im india delays are more common than on time. But comparing to others such as indigo, this is a better airline."
Cons: "Quality of air is low to unhealthy."
Pros: "Punctual and safe flight. Regular service for a budget carrier."
Cons: "This is not a good choice for international travelers. Spicejet is a low cost carrier with a 15kg baggage allowance. I guess most international tourists like me have more to carry. I had 23 kg and ended up paying almost twice the amount of the ticket price. So I think it is better to fly with regular carriers such as Air India."
Pros: "Flight fine but shocked to hear they had no bottled water on board."
Cons: "No bottled water on board at all. Appalling."
Pros: "Seamless check in and check out."
Cons: "Everything was good. Can't complain. My legs are just too long to fit any airline seats comfortably."
Cons: "Hopeless and endless waiting time !! I would have rather reached the destination faster by railways rather than flying"
Pros: "boarding was very fast and efficient"
Cons: "Flight was delayed by 30 minutes, then we ended up circling for a long time so landed nearly an hour late."
Cons: "Aircraft was quite old."
Cons: "I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet.."
Cons: "Extremely poor customer service."
Pros: "On time courteous staff"
Pros: "The seating is fine and yhe crew is polite"
Cons: "The aircondition is not working and very hot."
Cons: "Delayed by 90 minutes You luggage got fully damaged Who will pay for that Bitter experience had never ever in any flights"
Pros: "Friendly staff, helpful. Quick boarding and departure."
Cons: "Gate changed 3 times and ended up being incorrect. Not much room on the small plane."
Crew was great. Food is very boring. No liquor as usual they didn’t have stock. Always a problem with ccj airport with all flight companies.
Everything was perfect except options for entertainment
They didn’t check me in , saying flight is full booked I have to wait ! After asking them I have my booking why I am in waiting list ? Said I should have my seat booking ahead time . Luckily I got my seat at the end before few minutes of departure. Very poor quality hours waiting in line was horrible service
The aircraft makes a lot of noise @the rear near the lavatory.
Pros: "Crew was good. Seats suck. Mine was not even working. Had to call the crew 4-5 times to recline and upright."
Cons: "No wifi, no entertainment, bad seats."
Cons: "TV screens did not work at all. For a 15 hour flight this is the worst thing possible. How do u kill time !!!! Food could have been better. The first meal was so less in quantity. I was so hungry but they didnt have more to give."
Pros: "Good flight crew"
Cons: "The seats are old they could have the new seats that have better storage for eye glasses ., phone etc Food quality could be better"
Pros: "Spacious seats. Shorter duration."
Cons: "Crew is unprofessional. They are least interested in helping Air India survive or thrive. We need better trained and considerate crew to help air India compete with the rest."
Pros: "Flight itself was okay."
Cons: "Flight was an hour late for a 1 hour 40 minute flight. Airport checkin was chaotic. Security was mislabeled leading to having to stand on multiple lines. Gate information was not available."
Cons: "I am 60 years old and specially requested for wheelchair, but to my surprise airline said no wheelchair has been booked for you. It turned out to be the worst flight"
Pros: "Food was good."
Cons: "Delayed!!! We had to travel onwards to Indore and we didnt get started till 11.30pm We had to pay the cab driver extra because of this."
Cons: "Both flights started and reached late. Very inconvenient."
Pros: "It was pleasant short journey even though we were delayed an additional 20 minutes in the air due to weather. This was out of the airlines control."
Pros: "Spacious seats, short duration."
Cons: "Food can be better."
Cons: "Late. No announcements or changes at gate when late."
Pros: "Ease of boarding and on time flight"
Cons: "Food very small sandwich with just cucumber and tomato"
Pros: "Flight landed on time in spite of delayed departure, frequent service of food and beverages, friendly in-flight crew"
Cons: "Seats are very uncomfortable, ground staff at Bombay airport (checkin staff + supervisors) were extremely slow and incompetent. Took 30 mins to generate a boarding pass! They were also unhelpful and kind of rude."
Pros: "Good option = direct flight"
Cons: "Food Bathroom cleanliness and maintenance. Terrible to have 2 bathroom not running in a 16 hr flight."
Pros: "Nothing at all"
Cons: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
Pros: "Fast check in and arrival on time."
Cons: "No entertainment."
Cons: "Geting down from the plane and taking the bus on arrival."
Cons: "Old plane, dirty toilets, not working properly, The entertainment was not working throughout the flight to India, and the staff couldn’t fix it. I will not travel again by Air India"
Cons: "My screen did not work even after repeated restarts"
Pros: "- The direct flight between EWR and BOM"
Cons: "- The seats are not flat. Tray table broken - Food is barely better than economy - One bathroom failed - The entertainment system is dated, and poorly interface. - The headphones are from the '90's"
Cons: "Most of the screen doesn’t work, so unless you have things to watch on your own devices you are doomed."
Cons: "The flight was cancelled and I had to take a bus for 6 hours instead of a 1 hour flight."
Pros: "Crew was nice, food was okay, seats were decent"
Cons: "Crew was nice, food was okay. But i really wanted to watch a movie and the entertainment system did not work. They moved me to another seat, but that did not work either, and then a third seat, but it did not recline. I gave up and went to sleep"
Pros: "Nothing positive to say."
Cons: "Lounge was not A lounge, but an airport bar were we could get 1soft drink. A second fanta, we had to pay for. No food, only A sandWich. No buffet. Terrible. Meals on board worthless. As non-vegetarians, we love meat or fish. And want decent food. Especially when flying business class. Everybody Got The Same vegetarian meal. A shame !! No alcholic beverages on board, not even beer. Never again with this airline. We received our luggage at last. While economy passenger Got their luggage quick."
Cons: "None of tv screen working,"
Pros: "I like the food , the crew was good"
Cons: "Screen was not working"
Cons: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, spoiled fruit and brown lettuce. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Aged upholstery and uncomfortable seats."
Cons: "Food was not good . Entertainment system didn't work for the entire 14 hr flight journey"
Cons: "Entertainment screen doesn't work."
Pros: "Power points on economy class seats"
Cons: "Food and economy class seats. The seats were actually torn up"
Pros: "Much improved staff & service Improved amenities Improved aircraft Good leg space"
Cons: "Quality and combination of food Comfort of seats"
Pros: "Comfortable seats, flight attendants were nice and helpful. Media system was wonderful."
Cons: "Indian food was little spicy."
Cons: "One of the passengers threw-up in the aisle near the restroom and the airlines staff simply threw some news paper on top of it rather than actually cleaning it up so we all sat there smelling it for another 5 hours."
Pros: "Good food which is very unlikely otherwise. Indeed a pleasant flight !"
Cons: "no through check in."
Cons: "Flight time changed by 3 hours which was very inconvenient"
Cons: "Flight was delayed"
Cons: "The services in the aircraft was not good as in other airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very few movies on the TV. There was no anouncement for departures at the airport eventhough it was delayed by 90 minutes at Ahmedabad airport. You should keep a column of WORST."