i loved the crew ms Rose was outstanding she made sure that we are comfortable pleasant, smiling,always ready to help youcshould employ more people like her loved it and the gentleman with her very nice too but Rose is the best thank you
Good experience on the whole
Food quality was okay not so great and other things were very good.
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
Pros: "attentive crew. comfortable seating. good food options"
Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Cons: "Seats for its along way"
Pros: "crew was amazing.. seat are comfortable"
Cons: "if the food includes children meal ."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Headphones- only one channel."
Pros: "Everything was good. Seat is roomy and able to stretch leg."
Cons: "toilet is smaller"
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Pros: "The airline was helpful even though the flight was delayed"
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Cons: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Pros: "Stewards and Stewardess were very prompt and always had a smile!"
Pros: "On time Very convenient price compared to other airlines"
Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."
Pros: "Movies collections, friendly staffs"
Pros: "All of it was great!"
Pros: "Food, seat OK, crew excellent"
Cons: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Pros: "All around a great experience."
Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Cons: "15 passengers waiting in line for the bathroom"
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Cons: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "Great service and food."
Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Pros: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."
Pros: "Comfortable wide seats, good service"
Pros: "Cabin crew was pleasant and at least smiled."
Cons: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Pros: "Alinda, the stewardess."
Cons: "Too long journey."
Seats were broken. We need to ask for the blankets because blankets were not kept on the seats for passengers. Breakfast was not served they gave goodies instead of breakfast. Overall bad experience.
In long flight cabin entertainment sytstem should be in working condition
Monitors not working. Crew indifferent to passenger requests
Better deplaning procedures and better entertainment.
Entertainment system sucks and flight cleanliness could be better. But I would staff was very friendly and give full points to them. Overall still a big room for improvement for AirIndia to happen. Wish TATA's all the best.
Everything was perfect except options for entertainment
Breakfast - lunch quality improvement. Sr Citizen should get boarding in the front rows whereas my mother age- 85 yrs got seat in the last second row all the way down to walk .
Cons: "It could have been better if it would have been on time and not delayed 2 hrs and I could have made my connection and not have to pay more than $200 for another flight. I am livid. Never again with Air India!!!!"
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Cons: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"
Pros: "Direct flight convenience! Leg room. Boarding at Delhi. Price."
Cons: "Minimal service - attendants barely came around to offer drinks or collect cups etc. They forgot to get beverages twice despite explicit requests. They were polite though. The food service schedule was odd, especially serving lunch at 2am for a flight that was going to land at 6:30am. Why wake up everyone ? Food was okay except the white bread, pretending to be a croissant filled with what looked like was unmelted butter. Entertainment system did not work at all. And the plane had no wifi or USB ports. If it was not so convenient as the only nonstop between Washington and Delhi, I would not fly this Airline."
Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."
Pros: "Staff was very courteous overall. Food was ok. It used to be better in the past."
Cons: "entertainment was not working with few head phones on different seats. Ground staff can be more organised in traffic management at the time of boarding the plane. Different staff was giving different instructions aggravating the passengers and the staff members in return."
Cons: "Freezing plane Had 2 bag allowance and they disputed it at the check in, had to prove it."
Cons: "The flight was extremely delayed and the AI didn't even bother to tell us. Reached almost 3 hours late."
Pros: "On the Dreamliner airplane there was plenty of room, even in economy, for my legs. Even for the 5 minutes when someone leaned back I was comfortable. Movie selection was great and the service excellent."
Cons: "There was nothing that stood out as disappointing."
Cons: "Every thing"
Pros: "Friend staff, and food"
Cons: "Long lines for bathroom. One bathroom was out of order!"
Pros: "The only problem was entertainment didn’t work"
Cons: "Food was good & it was a 9:00 pm flight!"
Pros: "Good crew members"
Cons: "Fewer entertainment options"
Cons: "No onboard entertainment"
Pros: "Good Crew"
Cons: "Late flight, lost the next connection"
Pros: "Service was ok. Seems like the crew was trying. But service does little if there is no maintenance"
Cons: "Entertainement systems don’t work. Headphones doesn’t work. Overhead lights don’t work. Horribly old planes To top it off we were stranded on the runway for 2+hours st arrival jfk"
Cons: "I got sick from the veg meal"
Cons: "Staff needs to maintain bathroom cleanliness through the whole flight. Entertainment system is ancient and painfully slow. 2 sets of headphones did not work. Finally they gave me a headset from business class which worked. food was a disappointment. Staff was nice to me but rude to many others. One announced - "don't you understand English! Sit down""
Cons: "3 hours late. uneatable food"
Cons: "The flight crew did not do a check before takeoff. There were many seats in the recliner positions, the were children and adults standing during takeoff. When the meal was served there was good all over the cabin floor and hot coffee was spilled on my hand and lap while the flight crew was serving the person next to me."
Pros: "Friendliness of the staff and good service"
Cons: "worst entertainment when ever plays the movie it always terminated abruptly"
Cons: "Mumbai ground staff helpful & pleasant."
Pros: "Price, spacious seats"
Cons: "Made to wait 30 mins in line past boarding announcement "for some VIP"; classic Indian style. Flight was subsequently late over 30 minutes. Sandwich was stale, wrapped in kitchen wrap. Would rather not have them even serve sandwiches."
Pros: "The USB ports"
Cons: "The USB port was broken and didn't work. The Crew member had no patience and was rude and loud."
Cons: "My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!"
Pros: "- The crew was pretty good. Helpful overall"
Cons: "- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean"
Pros: "it was on time"
Cons: "service was terrible, seats uncomfortable and old, the entertainment system didn't work, plane just looked horrendous and dirty, food was horrible"
Cons: "Air conditioning was much too cold."
Cons: "Once again, the bathrooms were in bad shape. This was true almost from the beginning of the flight, i.e., the state of the bathrooms cannot be attributed to their (mis)use by the passengers. Also, I had to use almost all the bathrooms in the economy class over the duration of the flight and none of them were in good shape!! This is a rather sad state of affairs for the national airline of India :( Although not related to the Air India staff, the ground staff at Delhi International Airport provided poor service. Passengers who had deplaned from a domestic flight and were waiting in line for their passport check before their international transfer, were suddenly told to go complete the passport check on a different floor. No reason was provided for this change and the directions provided to go to the new location were very vague ("just go straight and turn left")."
Pros: "The leg room was ample in economy and the entertainment selection of films was sufficient."
Cons: "Cabin crew was mediocre at best. Their attentiveness was lacking at the finest of moments. The food options were unappealing and lacked in variety. I was unsure if there was a difference between a breakfast meal and a dinner meal. The cabin crew also did not have enough meat options for all the passengers and did not provide anything as much as an apology for such. The worst part of the journey were the other passengers and their lack of consideration for those around them. If the cabin crew were more attentive and informed passengers to return to their seats and keep the aisles clear there potentially would have been less of an issue."
Pros: "The crew was nice."
Cons: "The six hour flight delay was horrible. If I'm reading my flight information correctly on their website my flight today is now delayed from 1:00 to 7:00. I have a wedding I am attending and if this flight is delayed it will cause many serious issues."
Pros: "Rest if average but expected with Air India"
Cons: "Strangely Air India was not aware we were travelling with our 5 years kids so we had first raw exit seats ! Of course we had to move from there and got finally separarated. At the checking, they told us "you have not informed us you travelled with kids !". A huge food box is given with almost nothing inside. I am ok with no food given but please make sure you do not waste and pollute for no reason"
Pros: "Nothing special to mention"
Cons: "Entertainment system was poor, as no display or loose audio connection. These are with specific reference to 37B & C seats. Attitude of crew was not at all helpful. Serving of food is poor, as the requested food was not supplied. One of the rear end washroom was clogged. No crew person came for taking feedback from the passengers, however, they said that passengers rated them high."
Pros: "Food is good.. and overall travel experience is also nice"
Cons: "The transit in Delhi require change of baggage. It will be better if they transfer completely throughout the travel"
Pros: "Nothing that I could remember"
Cons: "Tv don't work, bad food. Un friendly crew"
Pros: "Everything was fine, but still it has to be improved a lot"