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The seat belt was in shredded. It seems that no pre-boarding checks are done
The seat belt was in shredded. It seems that no pre-boarding checks are done
Boarding was delayed. Taxing for take off was long. Touched down with a thud
There were no flight information on the screen and not even on the gate. I was very confused if I was in right gate
The checkin staff did a great job and were very easy to work with.
No priority boarding (travelling with a toddler) and the flight was 4 hours late.
Their online check-in system was offline so the lines at the counter were extremely long. Making our connection was also very unpleasant as there were no priorities for boarding (basically a free-for-all) and since I was travelling with my toddler we had a very hard time. The connecting flight was also 4 hours late.
We were charged an additional $54 usd per passenger to board, not mentioned in the ticket.