Daily cleaning, installation of cabin HEPA filters on flights from Germany to Nagpur
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Scores according to KAYAK customer reviews
Pros: "It was a flight!"
Cons: "It seemed like the crew didn’t care that much about the flight—halfway through there was like toilet paper and other trash in the aisle and no one cared to pick it up. Just felt a little hopeless."
Pros: "Crew was okay. Light for service at seat did not work so if I needed something I would have to get up to get it."
Cons: "Extremely long flight. Added a stop over at last minute. Crew doesnt care for anyone."
Pros: "Crew was ok , seat was ok Thank you"
Cons: "Newark airport flight was delay about 45minutes. Also did not get luggage ( all three bags) Thanks"
Pros: "Crew was ok , seat was ok. Thank you"
Cons: "Newark airport about 45 minutes delayed, we did not receive our luggage ( all three bags) Thanks"
Cons: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
Pros: "Good, yes"
Cons: "Thank you"
Pros: "The Boeing 777-300 Dreamliner"
Cons: "Entertainment Food Bathroom Cleanliness Cabin Crew could be more assertive in instructing other unruly passengers. Crew seemed timid and gave in to passengers who were disruptive to others."
Pros: "Normal check in process. Allow a bit longer to get through security as numerous checks. Need itinerary and passport to get into the airport! Keep your boarding pass as need this at the other end to get through customs... for some reason we had to go through international departures for a domestic flight."
Cons: "Entertainment system not working and some of the seats needed repair."
Cons: "I was charged twice for luggage because i had a layover. That is a crazy policy. My extra weight ended up costing me 3 times the cost of my flight."
Pros: "Crew have been great. Flights were on time."
Cons: "leg space and seating is not good enough for a 14 hours flight. Also, maintenance could have been better."
Pros: "Food. Clean linen. The Vanity bag"
Cons: "Poor selection of movies. Bed was not very comfortable."
Pros: "On time flight and polite crews."
Cons: "Not enough blanket for passenger , but the cabin crew has increased the cabin temperature to make up for that. They should prepare enough however. no entertainment whatsoever for the 6hr flight.Didnt like the food."
Pros: "On time"
Cons: "No customer service. Air hosts were doing their job as a chore, no pride in their job, did not come to support even after ringin the call light multiple times. Entertainment system was old and not working for some of us on this long 15 hour flight!"
Pros: "Pleasant staff with good service"
Cons: "Poor communication all around Poor aircraft maintenance - outdated aircraft seats Flight delays Horrible flight transfer experience"
Cons: "Except food, rest everything needs improvement."
Pros: "Inter transit."
Pros: "Newer airbus plane"
Cons: "Crew clueless , delayed boarding n takeoff. No update announcements once in plane as we sat clueless for nearly 2 hrs in the plane..."
Pros: "Very good service Very good choice of entertainment"
Cons: "Lounge in Delhi sub par Bangalore connecting flight was late"
Pros: "Good option = direct flight"
Cons: "Food Bathroom cleanliness and maintenance. Terrible to have 2 bathroom not running in a 16 hr flight."
Cons: "Would be better if no breakfast provided, catering needs heavy reforms. No refreshing towels and No water provided when asked for several times. The staff /crew is very forgetful and needs to be reminded several times. They do not attend the toilets very regularly to check if they are clean. In total, the staff is very lazy and wet towels or tissue and other refreshment services are very limited. worst then some domestic flights I have traveled with."
Pros: "Very welcoming check in staff. Departure on time, efficient, pleasant and helpful crew. Comfortable seating, food reasonable and up to date entertainment. Toilets clean & fresh. Arrived on time and collected bags without any problems. Value for money. Would definitely choose Air India again. Arrived in Chennai happy and relaxed. Thank you."
Pros: "Seat space, boarding and comfort as expected good."
Cons: "food was poor quality with two carb based snakes and odd hr of full meal. Flight should make passenger ready for destination. Not sure offering only meal during 15 hr flight was 3-4 hrs before 7AM arrival was a good idea. Entertainment was not working on my seat on a 15 hr flight. The headphone jack was broken!!"
Cons: "Overall experience"
Cons: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Cons: "Checkin counter queue to get boarding passes was too long. Queue management was poor. Many staff members walking around doing nothing to help waiting customers. Chit-chatting with each other and laughing around while customers are waiting to get service."
Cons: "Nothing was working tv and seat and all other stuff...garbage"
Pros: "Nothing as change of aircraft took two hours and no facility to passengers was provided by the management . Lot of harassment to passengers especially to seniors ."
Pros: "Only good thing about this flight is that it's not stop flight to Delhi."
Cons: "Planes on San Francisco to Delhi route are really old and smaller than most of the international flights. The interior of ppane has really old look and feel. Most of entertainment screens don't work as expected. Seat cushions are really old and worn which makes 16 hours for flight even more uncomfortable. Food is ok quality as well."
Cons: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."
Cons: "The flight crew did not do a check before takeoff. There were many seats in the recliner positions, the were children and adults standing during takeoff. When the meal was served there was good all over the cabin floor and hot coffee was spilled on my hand and lap while the flight crew was serving the person next to me."
Pros: "Nice stewards, very helpful to us as we had a baby"
Cons: "Yucky bathrooms Check in staff very rude Airplane seats uncomfortable Airplane very old Entertainment onboard is terrible"
Pros: "Domestic is way better than International flight"
Cons: "For the similar price as other airlines, this was a very run down plane. The direct long haul India -US flights should all be the newer planes in AIs fleet"
Pros: "The food was OK."
Cons: "Everything else. I hope this airline goes out of business."
Cons: "Unhygienic restroom, torn seats, frustrated stewardess. This is like passengers finding a charity and paying for airline staff. What do we call this..a failed airline. They should not be allowed to fly and passengers getting hoaxed to book this shifty airline"
Pros: "I liked the food served"
Cons: "No crew member came to collect the jacket from psgrs and finally I had to ask for it. Your inflight supervisor and at times even commander used to come around and enquirer about the passenger comfort quality of food etc. none this time. Seats do not recline fully some one needs to do a preflight check."
Pros: "The crew and service was excellent."
Cons: "The seat became very hard after a long 14 hour flight. I kept having to hop up and go for a stroll in the cabin. This was not a problem except I had to ask 2 other people to move each time I wanted to get up."
Pros: "The staff"
Cons: "TV monitors not working, seats broken, tray tables broken...14 hours sitting uncomfortably with nothing to watch............ I do not think I will go with Air India again!"
Pros: "Good responsive crew and food"
Cons: "Nothing to report in specific since this is a very short flight"
Cons: "The problem with the flight was not shared properly with the passengers."
Pros: "I enjoy the food. they had plenty of options for both vegetarians and non-vegetarians."
Cons: "The seats were small. The TV screens did not work which was frustrating."
Pros: "Everything was right about the flight and not having to change terminals is great!"
Pros: "This is a non stop flight."
Cons: "A lot of shoving getting on and off the plane."
Cons: "Flight was delayed again. I travel many times using Air India and every time the flight gets delayed for some reason best known to the crew. This jeopardizes the overall itinerary that a passenger plans in advance. Air India should make sure the flight don't get delayed and arrive at Hyderabad airport on time. This has happened many times in the past and I believe it definitely affects the image of Air India as a whole."
Cons: "Crew is not friendly."
Pros: "The food was tasty."
Cons: "The seats were obviously cheap, lots of them we cosmetically falling apart. The entertainment system was wonky and difficult to use."
Pros: "Food was really good and very comfortable"
Airlines flying from Germany to Nagpur have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Germany to Nagpur
Masks required on board, masks provided on flights from Germany to Nagpur
Social distancing seating
Middle seats unavailable to book on flights from Germany to Nagpur
Testing for antibodies, testing for symptoms for flights from Germany to Nagpur
Waiving of change fees. Search flexible flights from Germany to Nagpur