Daily cleaning, installation of cabin HEPA filters on flights from Germany to Kullu
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Scores according to KAYAK customer reviews
Pros: "Nothing. Aircraft was old. Entertainment system wasn't working well. Flight attendants didn't seem to care much about service. They didn't even notice or come to my location when I turned the flight attendant light on"
Cons: "Entertainment system needs to be fixed. Couldn't even charge my phone. Aircraft needs to be upgraded. It's too old. Flight attendant's need to be nicer and attentive."
Cons: "pathetic customer service"
Cons: "No delay, entertainment, 3 hours flight should get a proper meal"
Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."
Pros: "Not much"
Pros: "Good flight crew"
Pros: "No seats are horrible, Toilets/ Restrooms are smelling very bad. No staff bother even the flight Attendant"
Cons: "This is lazy people never bother what ever you tell them. I don’t think they will improve. Your travel blog should not do any business with them it will bring shame & negativity."
Cons: "The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day."
Pros: "Non stop"
Cons: "Food is worst quality"
Cons: "Flight was delayed. The inside of the cabin is not kept up."
Pros: "Crew was very nice. Seats were comfortable."
Cons: "One bathroom was leaking water and came out of bathroom on the carpet. One more bathroom had no bath tissue. In that bathroom sink was chocked."
Pros: "Normal check in process. Allow a bit longer to get through security as numerous checks. Need itinerary and passport to get into the airport! Keep your boarding pass as need this at the other end to get through customs... for some reason we had to go through international departures for a domestic flight."
Cons: "Entertainment system not working and some of the seats needed repair."
Cons: "The flight was supposed to leave at 5:45 am it was delayed for 3 hours and then canceled until 20:30. That flight was delayed for 2 hours. I finally made it to my hotel and only had 3 hours to sleep until my classes began at 8 am in Bengaluru. I have never been more miserable. Being late made my trip extremely complicated. I didn't have time to prepare for my classes. I'm never flying Air India again."
Pros: "reached Mumbai early"
Pros: "It was in time. No issues with luggages"
Cons: "I paid extra for seat reservation but they gave me just random seat not the one I picked."
Pros: "No turbulence. Great flying experience."
Cons: "I disliked nothing."
Pros: "Overall experience"
Pros: "Food and crew"
Cons: "No wifi, Entertainment screen never works they have to reboot all the time still doesn't work, Headphones provided are very poor"
Pros: "Clean and comfortable travel."
Cons: "All the air hostesses had stressed out faces and no smile. A little smile would help. Appeared as if they were forced labour and not enjoying their work!!!!"
Cons: "Entertainment system and persnal lights were not working at all. It was a long flight so without light n tv it was very hard to sit."
Pros: "Very good service Very good choice of entertainment"
Cons: "Lounge in Delhi sub par Bangalore connecting flight was late"
Cons: "Entertainment systemwas not working through out the flight"
Pros: "Convenient time, location. Good price."
Cons: "The plane was beat up. Many overhead lights did not work ( 3 in the row 18 and 2 in row 19 intermittently). Entertainment system did not work. In row 18 I had to simultaneously run the same program on two sets and listen to sound from one and watch the picture in another because independently they would not work. The air hostess was particularly rude to the elderly couple in row 18 and after watching a few interactions I had to intervene and tell the air hostess that she has to respect the customers and cannot talk to them like that. She would address them with a crinkly nose and condescending tone as if they were smelly uncultured people that she has to put up with. This is when the aforementioned lights and reclining systems in the row would not work and she could not do anything about it. Overall there is a huge potential here for AI if only they can capitalize on the good opportunities. They should fix the air plane mechanical parts. The upholstery can use freshening up. Air India should retrain their crew to make them understand that customers are the reason they exist. I hope they succeed."
Pros: "I liked the bassinet for the baby. The food was good too and crew members were considerate and helpful."
Cons: "Be careful of the passengers. Even if you think the next person who is sitting next to you is an elderly, don’t think them not to be a thief. Someone stole my camera bag while i went to the bathroom to change the baby diaper."
Pros: "Service inflight was real good"
Cons: "My check in baggage did not reach came in They say unfortunately it could not ship in flight I am very much concern as our all wedding clothing purchase is in our bag Waiting for their response as they promised me to deliver by tomorrow"
Cons: "Screen wasn't working for 15 hrs. Seat is worse. Seat has no cusion and they hurt as well. Food was bad and I felt like I will get sick."
Pros: "The food was excellent."
Cons: "The seats felt like they were made from plywood."
Cons: "The food"
Cons: "Outrageous Air India policy: after getting a boarding card, it's the passengers responsibility to make it to the boarding gate on time. If you miss a flight due to long lines at Indian passport control and / or security check then, unlike other airlines, Air India won't book on their next available flight as a courtesy. Rather, Air India makes passengers purchase a new ticket. In my case, I managed to reach the gate for my Chicago flight 15 minutes before departure but the gate had closed 5 minutes earlier. Next, Air India insisted I pay $1,400 for a new one way ticket. They said it's my fault that I showed up at the airport 90 minutes before departure instead of "4 hours". So even after getting a boarding card, for Air India it's the passengers' fault if there are long lines at passport control."
Cons: "too much unnecessary delay"
Pros: "Timely departure and arrival. Food quality was good."
Cons: "Bathrooms degraded rapidly"
Pros: "Air India - AI840 - HYD to DEL Check-in and baggage check-in was very smooth. The person at the counter was very helpful and patient. It was nice dealing with him. He helped us get seats in the same row as 3 from my family were travelling together. Overall flight was neat and comfortable. Food was excellent."
Pros: "No words to mention it how good it is"
Cons: "I liked all things"
Cons: "Add more movies selection."
Cons: "The flight crew did not do a check before takeoff. There were many seats in the recliner positions, the were children and adults standing during takeoff. When the meal was served there was good all over the cabin floor and hot coffee was spilled on my hand and lap while the flight crew was serving the person next to me."
Cons: "Immediately come"
Cons: "The flight is just on time"
Pros: "Leg room, food, crew"
Pros: "Flight was as expected."
Pros: "Service was good"
Cons: "Older equipment and entertainment was not great"
Cons: "Flight was delayed by 3hrs, not much details given prior. No entertainment available for the entire flight as it was not working. Toilet papers had been exhausted by the end of the flight.No announcement regarding connecting flight on landing."
Cons: "I did not like any thing"
Pros: "the food was vegetarian but far better than most of the domestic flights I take in the US. The food was also included in the price of the ticket. I wasn't left debating whether to buy a boxed snack for $8 or survive on peanuts and pretzels."
Cons: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
Pros: "The Desk operator at check in counter was very polite and cooperative..."
Pros: "before time flight and reached too before time... excellent crew and good hospitality. keep it up air india"
Pros: "The flight attendants did a good job in managing the mob, keeping the toilets functioning and providing the meals. This is a a no frills flight that gets you to your destination on time and with minimal disruption. Just have to be appreciative of what the crew has to put up with day in day out. With managed expectations and a competitive fare, this is a good value."
Pros: "service and staff excellent in business class, food and wine very good."
Cons: "old interior, seats worn out, little cushion, and very uncomfortable. i was on a 14 hr flight NY, USA to Delhi, India and back. my back was in extreme pain."
Airlines flying from Germany to Kullu have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Germany to Kullu
Masks required on board, masks provided on flights from Germany to Kullu
Social distancing seating
Middle seats unavailable to book on flights from Germany to Kullu
Testing for antibodies, testing for symptoms for flights from Germany to Kullu
Waiving of change fees. Search flexible flights from Germany to Kullu