Much better seats on Airbus 321. Food prices are very reasonable.
My flight BKK–SHJ–TBS was changed, and I was notified only by an email that went into my spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan. I needed to adjust my plan urgently and lost the cost of one hotel night because the free cancellation period was over.
My flight BKK-SHJ-TBS was changed and I was notified only by email which went into spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan! I needed to adjust the plan urgently and lost the cost of one hotel night because the free cancellation period was over.
The flight was slightly delayed because of change of plane but informed beforehand. Flight was very good and comfortable
Superb like always. On time and quite comfortable. Only thing is that the arrival movement was by bus.
We were boarded by bus. That was a bit of pain.
Very good in business class but not so good in economy.
Long wait transit service wasn’t good also I couldn’t check in online never happened me before other websites
Horrible, by all accounts. Delays, lack of communication, just horrible.
I had the worst experience I’ve ever had with any type of airline,they destroyed my baby’s baby stroller,that cost more than 2000$,the seats in a 13 hour flight was broken,so I definitely not recommend that airline for other people
I recently flew with Saudi Arabian Airlines, and it was truly an outstanding experience from start to finish. The staff were exceptionally polite, professional, and attentive throughout the journey. Check-in was smooth and well-organized, and boarding was efficient and on time. The cabin was spotless and comfortable, with plenty of legroom and a calm, welcoming atmosphere. The in-flight service was top-notch — meals were delicious and offered with generous portions, and the crew made sure every passenger was well taken care of. I also appreciated the wide range of entertainment options, including movies, music, and TV shows in multiple languages. The flight was punctual, and the overall experience reflected the airline’s strong commitment to hospitality and passenger satisfaction. Without a doubt, I’d highly recommend Saudia to anyone traveling within the region or internationally. Their service quality easily matches — and often surpasses — many top global airlines. I’m looking forward to flying with them again! ⸻ Would you like me to tailor it for a specific flight route or class (e.g., Economy, Business, Jeddah–Washington DC)? I can make it sound even more personal or detailed.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
I think the staff was short. Being Vegan, I ordered a custom meal. The meal was not provided both two ways. I assume they forgot. They were short on staff. It was taking for ever to provide service. people were getting restless.
It’s very tiring journey with only 3 seats in a row and not good for family of four. Online checkin don’t work and unable to select the seats while going.
Liked the staff attitude. More items in inflight duty free will be better.
Personal touch is always there. I would recommend offering entertainment for free.
There wasn't any announcement for boarding neither on the screen, it was written " Go to gate". I walked out of the lounge by chance then found the employee asked me what is my destination, when I told him he said: you are the last passenger 😳.
There are no seats while waiting for the gate. They sell tea and coffee, all airlines this is free except Jazera airline. Boarding is very bad, we stood outside eating for the main gate to open, children and seniors were setting on the floor ( dirty) for an hour and half
Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.
Very old aircraft. Business class seats don’t work right. No way to get out my tray table. Crew didn’t seem surprised about the aircraft and didn’t have any real answers. Old 777 seems to not have been updated ever.
Old and filthy aircraft Boarding was free for all with no zones
It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.
The boarding was not in sequence. All were invited altogether. I was not secured the meal I had asked for.
The Air India lounge in Delhi , was very disappointing! The food was of poor quality and options were limited especially for vegetarians!! Beverages were fine. The in flight crew was excellent! . They helped me with my seat controls - the controls did not work without a hassle or assistance!! A very poor showing for a Business cabin!!! Post flight , the wheel chair passengers ( including Me) were “ shepherded and left waiting twice (an hour or more) before taking us to immigration! I chose to Fly Air India because I want. to patronize our National carrier with the hope that the experience will improve!!! Regrettably, I will have to look at other options for my next trip to India
Not enough priority checkin counters. Has to wait for a long time. Airport wheelchair staff cuts the line to get their passengers checked in on those same counters. No priority boarding. They boarded starting with back of the plane. No coordination or announcement after the first one. Ended up standing in the general line for 30 mins to board. Cabin lights messed up. They couldn’t turn it off for a long time. Not enough food especially snacks like farsan, cookies, nuts, etc. Not enough non-alcoholic drink choices. They don’t even carry sparkling water. They don’t even carry masala chai.
Having travelled quite a lot in my life -- Air India flight from Washington to New Delhi on November 19, 2023 - I thought was the worst ever - little did I know at that time that the flight back - from Delhi To Washington on December 6 - would be an actual NIGHTMARE for me and for about a dozen of fellow citizens from the United States who were experiencing it with me! Two of the passengers had kids: a baby and a toddler who was sick at the time, three or more elderly people of about 70 years old or more, I also remember a woman of about thirty years old who looked about 10 years older after the ordeal was closer to the end- on the flight from LONDON !!! (they sent us all to London instead of Washington!!! (The transit flight from Kathmandu - to Delhi - also by Air India- was delayed 3! times from 9,50 p.m. to 11.50 - which lead transit passengers to be late not by their fault but by the same Air India fault!!! - at after midnight at the transit counter at Delhi airport we were told there was no room in a hotel, that all we could do "call the center'' --- managers as well as clerks were at minimum rude and ignorant - finally we had nothing other to do than to leave to London at their suggestion at 7 !!! in the morning (the flight was also late for an hour) to later fly from London to Washington! If only you have the slightest choice NEVER DEAL WITH AIR INDIA even if it is the cheapest route!!!
The flight was very good, it was on time at the take off and before time at landing. Overall it was a great experience !!!
We had a pleasant journey in Air India. Commentable service was provided by the Cabin crew.
