Daily cleaning, installation of cabin HEPA filters on flights from Canada to Madurai
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Scores according to KAYAK customer reviews
Pros: "Horrible. Airhostess was not respectful towards other passengers."
Cons: "Cleanliness! Bathrooms were horrible. Absolute no maintenance."
Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"
Pros: "The flight was quick and short after take-off."
Cons: "The flight was delayed by 1.5 hours because they waited for some passengers from a connected flight which was delayed. We just sat there in the aircraft after boarding. Food was poor and though this was a morning flight, there was no coffee/tea."
Cons: "The remote was not working to use the TV at seat number 43E. We asked the crew staff to check but he never came back. Another thing is Baggage. It has been almost 45 minutes now but our luggage is not on the belt as well as a lot of other passengers."
Pros: "Nothing. I would never ever fly with Air India."
Cons: "They need to work on everything. Super crappy customer service, crappy food quality etc"
Cons: "Improve in all aspects"
Cons: "Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight."
Cons: "They had not reserved my vegetarian meal and crew was very rude about not being able to serve my meal. Prabir"
Pros: "Good service"
Pros: "Actually ther nothing to like except it’s a direct flight"
Cons: "The service is very very poor compared with any other competitor in each and every aspect including fare and service. They should be ashamed to charge/ sell the seats which have problems. The entertainment system wasn’t working for me for a paid seat and unfortunately they also couldn’t turn it off completely until half of my journey and finally they covered the monitors with blankets to stop the light so that we were able to sleep just for 3 hours out of 15 hour journey. Again this is for a paid seat and they proudly say it’s the same issue for atleast 40% of the seats"
Pros: "Food was good and service was excellent by the hostess"
Cons: "Air India says it all"
Cons: "Dirty plane."
Cons: "Entertainment system did not work properly Foldable dining table on seat was broken"
Pros: "Nice new entertainment system. Good sound and video."
Cons: "The Air India checkin staff at Jodhpur airport tried to charge me for 7 kgs when the actual extra baggage was 4 kgs. When I told him so, he agreed but made me wait for a very long time before he checked in. I wish Air India trained their front end customer facing staff in curtesy, decency and how to correctly measure and charge for extra baggage. The Air India aircraft used for flight from Jodhpur to Delhi was very primitive"
Pros: "The Flight was on time"
Cons: "The crew was not helpful friendly or pleasant. They were indifferent to the passengers."
Pros: "Everything was as expected"
Cons: "I was in the check in desk two hours before the flight time. I was asked to go for baggage scanning twice and that took almost hour and half. We had to rush with the kids and didn't get any assistance from the air India ground staff."
Pros: "Arrived almost on time and safely"
Cons: "Surly, inattentive flight attendants who were more interested in hanging out than actually working, broken entertainment equipment. I had paid extra for emergency row too. Two bathrooms were out of commission. Just a terrible flight experience. Would fly with anyone else above this airline. 2-for-2 on poor flight experiences."
Pros: "Domestic travel and quality way better than international"
Cons: "Flight got delayed."
Pros: "Punctuality and timely boarding."
Cons: "Bland food, no entertainment, worn seats."
Cons: "The food"
Pros: "On time and connection support"
Cons: "Delayed flight, All time everytime. Missed my connecting flight because of the delay"
Pros: "Fast flight to SFO. No connecting wait time ."
Pros: "Crew was nice and accommodating"
Cons: "Really old entertainment system with serious lags. The passenger behind me had to press the screen so hard to operate that it kept moving my seat throughout the flight"
Cons: "The flight was delayed 25 hours. Was given $10 on day one to get food where just a bottle of water at the airport is $3. After hours of lying that we were going to depart on the scheduled day. They finally cancelled the flight after I was at the airport for more then 12 hours. Stayed at a hotel and was given no dinner or water. Next morning was given $12 for food and promised a depart time of 11:30 am and plane too off at 3:40pm."
Pros: "Timelines, and the times of arrival and departure are convenient"
Cons: "Old plane, some entertainment systems didn't work, food was not appetizing"
Cons: "Everything was great expect tv was not working well!!"
Pros: "the crew were couteous"
Cons: "the service was poor"
Pros: "Counter was very crowded with last minute arrival for some flights, check in desk diverted them to couple of counters for fast processing and kept general lane open for early checking for folks like me. nice job."
Pros: "flight schedules were very good and on time. Food and service was good / ok."
Cons: "I had a fragile item ( an LED tv ) and I got it broken :( I realized it only getting home and even I paid the duty in the airport for a broken tv ( ofcourse I didnt know that it was broken)"
Pros: "Travel time was very convenient and no delays at all. Excellent customer service"
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Cons: "uncomfortable seats, I paid extra for an aisle seat on line but was assigned a middle seat by the airline on check-in"
Cons: "Crew seemed to completely disappear mid flight for hours at a time. No one came when the assistance button was pressed, and passengers were helping themselves to refreshments from the food station as no one was around to help. The maps and camera features didn't work, and movies would exit randomly leaving us to spend 10 minutes fast forwarding to where we left off."
Cons: "Spent more than 40 mintues to find a air india counter"
Pros: "Timely service"
Cons: "Passengers spoiling area by throwing papers tissues Eatables It has to be taken care of through announcement"
Pros: "The process of checking in and boarding was smooth and fast. The crew was profesional and looked profesional."
Cons: "As a sugestión I would encourage the crew to smile a bit more."
Cons: "Bad service and seats. Very uncomfortable with seats/desks broken."
Pros: "In flight service (food service and trash removal) was very prompt."
Cons: "The inside (seats, carpet etc) looked old and dirty. The screen was cracked and the electronic controls were damaged and worked intermittenty."
Pros: "Refurbish Economy seats, they are in bad shape"
Cons: "Smelly bathrooms. Dirty carpets in aisles."
Pros: "On-time arrival."
Cons: "It wasn't made clear to me that I needed an infant ticket for a 1 year old who was traveling on our lap. The amount was small (<$20), but it did cause a hassle for us at the last minute, especially because the baby was in a cranky mood!"
Pros: "1 hour check in at Kolkata to Delhi, at first wanted us to recheck bags at Delhi. Finally, bags checked through, but needed to get boarding passes in Delhi. In Delhi, 80 minutes at the desk before boarding passes. They suggested we didn't have return tickets, and kept asking for more information. And this was at business class desk! Finally took 4 of them at the desk to take care of it, and then we were so late couldn't get seats we wanted. Unbelievably bad! Beware!"
Cons: "The boarding crew was not helpful. Their signs were incorrect. They had no desire to find out answers to timely questions. They ran around like chickens. It was chaos at the gate. Once on board the plane, all was fine."
Cons: "The entertainment system was not working so i was completely bored for 15.5 hours. Food was so average. Charging point was not working. The system was not restarted."
Airlines flying from Canada to Madurai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Canada to Madurai
Masks required on board, masks provided on flights from Canada to Madurai
Social distancing seating
Middle seats unavailable to book on flights from Canada to Madurai
Testing for antibodies, testing for symptoms for flights from Canada to Madurai
Waiving of change fees. Search flexible flights from Canada to Madurai