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The seat belt was in shredded. It seems that no pre-boarding checks are done

Boarding was delayed. Taxing for take off was long. Touched down with a thud

There were no flight information on the screen and not even on the gate. I was very confused if I was in right gate

The checkin staff did a great job and were very easy to work with.

Food, choice of menu and quantity were poor. Crew services were even poorer, not attending call bittons

There’s no comparison for new avatar of air India. Long live Air India. Amazing hospitality and ultra soft polite charming crew

Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.

I reached the check in counter 1 hour before take off and was denied boarding because the luggage could no longer be transferred to the flight. I was aback when throughout the world(including India) for a domestic flight, you need to report 1 hour before boarding. Then on top of that i was made to buy a brand new ticket. I had paid $350 for a business ticket between delhi and mumbai and then was made to buy another economy ticket for $100, No concessions/discounts were made for the airline's own inefficiency! The reservation counter was also extremely rude and unapologetic about making me pay a second time. For such a mediocre airline, there seems to be zero focus on providing good service to their customers and providing a pleasant experience.

We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes

Overall it was good. But air planes should be upgraded.

Bad seats. Broken entertainment system. Charging port not working. Seats were broken worn out. Crew was amazing. They helped as much as they could.

Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.

my experience with kayak was terrible. Team kayak just left me with a booking and limbo and preffered not to contact me.. Instead when I contacted the team they said the booking is cancelled. Seriously 5 days after booking u were waiting of my call to inform me of the incompetence of the team. This will be taken up with higher authorities

only passenger seats are too much narrow. It’s not comfortable otherwise it’s good. Seats are very important because it’s main in Travel