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Was on time, the crew was courteous but no WiFi in business class, seats uncomfortable , the entertainment screen was clunky to use, coffee was below average.

The quality of service in AI Express was much better than Air India

Old plane, got upgraded to “first class”, shaky and squeaky seats, too many announcements, crew was absent but over friendly when interacting.

Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.

Poor, pilot flew as if he was in hurry and had to coverup for wasted time

I think if i find different options I’ll travel with it but not with air India they never loaded the luggage’s and they announce the luggage’s will be arriving on belt number 5 when all passengers reach to the belt we find they haven’t loaded the luggage’s

only passenger seats are too much narrow. It’s not comfortable otherwise it’s good. Seats are very important because it’s main in Travel

Miss my flight from delhi to amritsar due to lock the luggage door of airplane.and there was no more flight even for next days and they not refund the fare. I took bus grom delhi.. bad experiance.

Flight got delayed by 3 hours but no compensation or anything

Air India canceled flights at last minutes leaving passengers stranded at the airport.