Daily cleaning, installation of cabin HEPA filters on flights from Alberta to Bengaluru (Bangalore)
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Scores according to KAYAK customer reviews
Cons: "A bit too small the seats"
Pros: "Easy booking on line"
Cons: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Cons: "Keep employees have to give excellent service & smiles to passengers"
Pros: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Pros: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Pros: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Cons: "Ground staff in India gave me wrong info about baggage."
Pros: "The size of seats , the food and the service"
Cons: "The entertainment system had few glitches but workable ( flickering banners of the channel or sound, volume"
Pros: "Fast refreshing flight. Food was great."
Cons: "They ran out of food options and I was only row 10."
Cons: "No comments"
Cons: "Took a long time to get the crew together after the plane was ready"
Pros: "Really you excell in satisfying customer.through lovely reminders."
Cons: "Vegan dishes not available .."
Pros: "Nothing special flight."
Cons: "Old entertainment and less leg room."
Pros: "The legroom"
Cons: "The food was fine but was too late so my son felt as sleep before that."
Pros: "They did an upgrade to make it business class! It was a very nice surprise! Such great Emirates Airlines! The BEST as always!"
Pros: "Smooth boarding and take off on time !"
Pros: "The food"
Pros: "good attitude , friendly service from the crew members"
Cons: "seat spacing was very narrow"
Pros: "Everything was good."
Cons: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
Pros: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Cons: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Pros: "The aircraft and flight crew was good. Entertainment selection is awesome."
Cons: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
Pros: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Cons: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Cons: "I haven't got onto the flight you stupid twerps."
Pros: "This flight was shorter so didn't have any problem and there were veggie options for food."
Cons: "That I was again stuck in the middle seat after requesting an aisle."
Pros: "Crew, newer aircraft, leg room, entertainment choices"
Cons: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Pros: "Just done all of that already !"
Cons: "Just done all of that already !"
Pros: "customercare was good. Thank you."
Cons: "Same movies"
Cons: "Did not get wheelchair assistance for my dad as requested."
Pros: "Everything from baggage handling to food on aeroplane to deplaning"
Cons: "Long wait time at Bangalore Airport for receiving luggage"
Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Cons: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Cons: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Pros: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
Pros: "Overall onboard hospitality"
Cons: "The avoidable rush at washrooms etc"
Cons: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Cons: "Older version of the Boeing 777"
Pros: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Cons: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Pros: "Nice comfy and roomy seats. Excellent service."
Pros: "Great service, good food, lots of entertainment options."
Cons: "Hard to sleep with multiple service times"
Pros: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Cons: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"
Pros: "Entertainment and flight information was very good.Service also very good."
Pros: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Cons: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Pros: "On time."
Cons: "Food is so bad The crews they didn't helps also I ordered to change my food he ignored me and the seat is not comfort."
Pros: "As commented above."
Cons: "As commented above."
Pros: "Up to date movies"
Cons: "The boarding in riyadh airport was crowded because it included all economy class travelersat once, it should start from A category till the last group. This should be rectified."
Pros: "Great service during flight. It did not feel like it was over 14 hours."
Cons: "Boarding was a problem because there was computer system error. Some folks could board while others couldn't. Staff should have been more vocal in explaining the issue and should have organized the customers better while we waited to board the plane."
Cons: "This whole flight experience was a nightmare. I understand that there were very serious unforseen circumstances that day, with the Emirates flight from Trivandrum crash landing at the airport. As such the 4 hour delay that was announced was not a problem. The problem came after the airport resumed operations. We were told repeatedly that we would board any moment from 5:30pm onwards. As such, we did not go very far from the gate. We were even invited to go into the gate area no less than 3 times, before we were forced to leave. No one provided information. All we knew was that we were waiting for the crew to arrive. It took another SIX hours (in addition to the 4 hour delay) before we actually boarded. If we had even slightly better information, we could have at least found a comfortable chair a ways away from the gate and gotten a few hours of sleep. But it felt as if the ground staff constantly toyed with us, making us stay within a close radius of the gate but not providing any accurate or reliable information. I have come to expect the best from Emirates. But their actions were pitiful on this day."
Pros: "Airline service was very good. Staff were very friendly and infotainment system was really good."
Cons: "Overall the trip was good except in the Dubai airport. The people were not friendly and was not responding properly."
Pros: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Cons: "Don’t sell an unrealistic connection time"
Cons: "It’s very very poor and flight radar is below average"
Cons: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"
Cons: "Short boarding time.missed the flight and had to pay."
Cons: "Passenger in next seat was so big that his fst hung over the armrest and he took up 3 to 4 inches of my space. Lufthansa should not let passengers this big fly in economy class. I appreciate my space in economy will be limited but I should be able to use all of my allotted space."
Cons: "I have flown Lufthansa several times to Bangalore. My complaint forever has been their baggage service. The bags for priority travelers takes 30-60 mins to arrive. If LH 754 gets delayed going into Bangalore, it creates a bottleneck with Emirates and Etihad arriving at about the same time."
Pros: "Half empty plane"
Cons: "Food n movies"
Pros: "crew was nice"
Cons: "our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous."
Cons: "Food was OK, could have been better."
Pros: "What more can you expect for economy travel?"
Cons: "Cramped seats"
Cons: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Cons: "They lost my bag"
Pros: "Decent food."
Cons: "No onboard entertainment."
Pros: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Cons: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Pros: "The only good part of this flight was that even after the two hours delay of my first flight I managed to catch the second flight since it was delayed too."
Cons: "Make sure you put all the liquids like (small perfumes, mouth wash and medicine bottles) in a plastic bag before you go in for your security check at Frankfurt airport. Frankfurt airport is confusing Flight crew was super rude and disgusted Food is bad"
Pros: "Overall clean and efficient. Good service. Good craft and seating."
Cons: "Touch functionality of the entertainment system didn't work too well. Didn't get the second meal as I fell asleep around that time."
Cons: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Pros: "The staff is on point classy folks the stewardess, are very nice and and prompt."
Cons: "The food is terrible extremely bland and no flavor. Needs to maybe be revamped"
Pros: "The special meals ordered were good. the staff was courteous. Bags arrived on time."
Cons: "Seats towards the rear of plane were too narrow. When the front passenger reclined their seats they were in your face. This is bad design. Also, at Frankfurt we had to wait over an hour for the plane to get de-iced. Why was this process not started early, as the departure time was known."
Cons: "seats were tiny and boarding was a disaster. Overhead luggage space was tiny and I only had a 15" laptop bag.."
Pros: "On time"
Cons: "The layover was a little too short and had to run from one terminal to another in frankfurt."
Cons: "The entertainment systemis was sub par."
Pros: "Crew was warm and considerate."
Cons: "Flight was jam packed and a huge guy sat next to me and made my entire flight miserable. In economy, huge guys are a big inconvinience as they spill over your space (which is already cramped). The passenger in front pushes her seat back and when i do the same, someone from behind says it makes them uncomfortable. Wish crue can take care of these situations."
Pros: "We left an hour late. Pilot made up most of the time in the air."
Cons: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Pros: "The entertainment was good."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pros: "Great service, legroom economy, on time"
Pros: "Comfortable seats, good variety entertainment"
Cons: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."
Pros: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Cons: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Pros: "Flight was on time. They served a light snack in spite of being a very short flight."
Cons: "I liked everything."
Pros: "Air hostess J. Haupt was the friendliest of all. She made the flight definitely more enjoyable."
Cons: "Everything was good."
Pros: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Cons: "Taking back the headsets 30 mins before landing."
Pros: "Smooth flight. No delay, no unpleasant surprise."
Cons: "The seats were too close together."
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "Every thing"
Cons: "Operation system"
Cons: "That I can't fly them all the time."
Pros: "Flight was good overall."
Cons: "Because of a mess-up on United's part, Lufthansa did not have my spl meal."
Pros: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Pros: "Don't like anything"
Cons: "Bad food delivery crew members always restless mood"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "Selection of movies in the entertainment section. Food"
Pros: "Selection of movies in the entertainment section."
Pros: "Lufthansa is the airline for long-distance travel!"
Cons: "Everything was great. On our flight over the pond, and back, the food was great it was comfortable, and the airplane had the best in technology."
Cons: "Delays, no economy plus option"
Pros: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Cons: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."
Pros: "Food and service were excellent. I received instant upgrade as I went to board the aircraft. This was a first for me. A little ticket was printed out when I scanned my initial boarding pass at the automated entrance to the jetway. The ticket said I was reassigned a seat in premium economy (for free)!"
Cons: "There was nothing to not like about this flight!"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "Crew was courteous and friendly."
Pros: "Super friendly and never skipped the details."
Cons: "Stop losing my luggage and stop charging for food."
Cons: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Cons: "Baby sharing seat with parent was very crowded"
Pros: "We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair."
Cons: "All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you"
Pros: "The departures and arrivals were on time."
Cons: "Never made it!"
Cons: "Old entertainment systems. No charging for phones."
Pros: "We enjoyed the entertainment, the food, (dinner, snacks, ice cream, juice and wine) the service and the crew. After our flight from Madrid to London we were expecting the worse as that flight was dismal. We were pleasantly surprised that this flight was on a clean plane with great amenities."
Cons: "Boarding was a bit sloppy and of course traveling to the US adds an extra layer of crazy to everything with their added security."
Cons: "outdated inflight entertainment system generally worn and old plane"
Pros: "Boarding with efficiency"
Cons: "Food horrible. Too Salty, No taste"
Cons: "Possibly cleaner toilets......"
Pros: "Boarding efficient, take off on time, flight smooth, crew professional."
Pros: "The boarding process was smooth."
Cons: "The seat in the so-called business class was too narrow even for a very slim person. The middle seat was too awful!"
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Cons: "No free snacks neither a cup of water."
Pros: "Was not able to check in for the flight on the ba.com. Called BA on the phone - no help. Person in the Geneva airport - unprofessional, unhelpful, had to go to another agent to get seat assignment. British Airlines - disappointing."
Cons: "Customer service - useless and with attitude. Couldn’t check in for the flight either on ba.com or over the phone."
Pros: "The crew were amazing, friendly, attentive and quick at everything they did"
Cons: "The entertainment screens were a little old and battered - scratched and all, which meant a reduced viewing experience"
Pros: "Good service ...very convenient... reliability..... but please pleaes start using new aircraft’s I have been flying Ba 118 to London for 12 years ..... I need to update your aircraft’s .... when I do Lhr - NYE the aircraft’s are much better.... all my business friends have now shifted to Emirates because of the service and aircraft’s..... I keep flying BA because of the convenience of the direct flight and loyalty I have for the airline..... but we deserve better aircraft’s....."
Pros: "Good friendly service. Flights were on time."
Cons: "Food, especially breakfast is atrocious. Stupid to have to go through security again at Heathrow when you are transferring"
Cons: "BA pulled a fast one on the passengers by first gradually increasing the projected delay, up to 3.5 hours, and then last minute changing the flight status from "delayed by 3.5 hours" to "on time, gate open". They did this without making any announcements on the loudspeaker, or sending any notifications to the passengers. Whoever didn't see the status change on a screen would have missed the flight. The crew must have recognized this (after half of the plane didn't show up), and just decided to wait some more, so our "on time" flight was eventually delayed by 1.5 hours only because the airline couldn't shepherd the passengers together when they were ready to leave."
Cons: "definitely a significant downgrade from my first flight from dallas to london. this flight from london to bangalore was outdated, with old entertainment systems, no usb connection, no snacks available. also we were shuttled from the boarding area on a crowded bus to the plan and had to climb several stairs with our heavy handbaggage up to enter the plane. crew was ok, nothing special. i've traveled british airways quite a few times from the USA via London to India and always notice the downgrade on the flight to India."
Pros: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Cons: "Child sitting behind me kept dropping the table and pushing it back up"
Pros: "The flight was very good. Friendly crew, and barely half full so room to spread out. No good or entertainment (just a pond-hopper to Paris)."
Cons: "We sat waiting for takeoff for 45+ minutes. I slept for most of that, but woke up to us taxiing for takeoff (instead of landing as I had expected)."
Pros: "Crew, funny safety instructions with Gordon Ramsey"
Pros: "Great service"
Pros: "Premium Economy seats were spacious. And from the looks of it so were economy. They provided nice over the ear headsets which made watching movies nice."
Cons: "The food was not that great."
Pros: "crew attentive to passengers and always with a happy demeanour."
Pros: "The entertainment was great. The food was enjoyable and happy to see they offer vegetarian choices. Overall great experience."
Pros: "Online check in & boarding pass on your phone using BA app."
Cons: "Seats are quite cramped"
Pros: "The entertainment system & the food."
Cons: "The seating was a little tight and there was no lunch before arrival..."
Cons: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"
Pros: "On time, friendly staff"
Cons: "No entertainment in board and the AC dripped on me."
Cons: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Pros: "1. MAA - Boarding - grouping should have been more professional"
Cons: "1. I had filled up API information & am an Executive club member. My India contact number is available on record. In spite of that I did not get SMS about flight ETD details or alert. 2. First meal was served about 1 hour after departure, which is Ok. The second meal was served after 8 hours, towards end of flight. 3. BA 36 takes off at ETD 05.30 & travels east. It is always day time as it flies."
Pros: "Everything was okay, but before boarding the British Airways crew pulled us aside and told us that they cannot allow two carry on bags ( one carry on suitcase and one laptop backpack). That's insane. We had to wait forever to get the bags checked in and make it back to the gate. We didn't feel like valued customers and never going to fly British Airways again."
Pros: "same as newark-london sector."
Cons: "same experience as in newark- london sector"
Pros: "Airbus 380 - smooth and quiet"
Cons: "nothing it was good"
Pros: "Boarding process and crew were efficient."
Cons: "Seats were super-cramped, could not lean back to anything approaching a comfortable level, food was very ordinary, and the entertainment choices extremely limited."
Pros: "Really attentive crew! I wasn't feeling well towards the end of the flight, and a flight attendant made sure I was okay and gave me some water."
Cons: "Landing was a bit rough."
Cons: "I really wish there was drink service that was not for purchase. It really puts a bad taste in my mouth, like the airline is trying to ring as many dollars out of us as they can."
Pros: "The crew was friendly and professional."
Cons: "Wheelchair assistance was not provided to both the passengers , even though it was requested during reservation. Baggage was lost and did not make it to Bangalore"
Pros: "Crew on BA0229 was terrific and attentive the entire flight."
Pros: "All of my flights with BA this year were great. A flight from London to LA was exceptional....really kind staff , excellent pilot despite dodgy weather and most amazing of all REALLY good food! Usually I never eat airline food, but wow! Fantastic! Wish I could remember the name of one of the stewards who went above and beyond, despite having some rather demanding, actually outright rude passengers! Well done!"
Pros: "Staff all very pleasant."
Cons: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."
Cons: "Flight landed late and I had to catch another flight what was supposed to be a 13 hour trip turned into almost 24 hours. Very uncomftorable seating."
Pros: "excellent service very happy with the crew"
Cons: "Better food"
Cons: "Food options that arent flour carbs or flour carbs."
Cons: "HORRIBLE CUSTOMER SERVICE."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Cons: "As we were boarding, our carryon bags were literally grabbed from us and checked in - that too not valet checked but through to the Baggage Claim. I needed to rush out and had to wait for the baggage instead. I pleaded with the agent to allow me to fit the smallish bag under the seat to no avail."
Pros: "Seat 5A was great"
Pros: "On this flight was a female flight attendant who anticipated my every need. I wasn’t flying first class, but still, she went out of her way to treat me very well. Her personality and hospitality made my flight relaxing, made me feel loved and appreciated, and the flight felt like I was already home"
Pros: "They had the decency to book a hotel after delaying the flight so long it made many people miss their connecting flight."
Cons: "Being more considerate to the customers and not changing gates last minutes or delaying the flight an hour before take off. Also not sending ones luggage on a later flight then having to wait to pick it up and find out it never arrived after you go speak to costumer service. Worst service ever!"
Pros: "The crew was very efficient and kept things running snooth"
Cons: "There was no flight entertainment and the seats and rows were cramped"
Cons: "flight delay , on plane for over two hours before takeoff"
Pros: "Nothing-never made it."
Cons: "3 flight cancellations."
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Great service and fantastic landing!!"
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Pros: "The entertainment choices were very good. It made traveling with children easier."
Cons: "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "Flight attendants friendly."
Cons: "So many rows of seats crammed in and no where for people to put their bags. People from front of Llane had to go to rear to place and retrieve their luggage. Maybe space the rows a little better or retire these older planes."
Pros: "Everything was perfect"
Cons: "The flight was delayed like 4 times!! It was crazy the wait!"
Pros: "Left early and landed 20 minutes ahead of schedule. Only bad news was the gate which was on the tarmac and about a mile from the terminal. We needed the extra twenty minutes to reach the terminal on foot. We needed a shut!le!"
Cons: "See above"
Pros: "Friendly staff."
Cons: "Typically claustrophobic conditions. No in-flight entertainment."
Cons: "Coach seating is too tight"
Cons: "The food was cold and and had no taste."
Pros: "We had two medical emergency on board so the flight attendant took care of them really well"
Cons: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
Cons: "The crew was rude."
Pros: "Movies, clean, efficient"
Cons: "Paying of my small Checked bag"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Cons: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
Pros: "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
Cons: "AA trying to sell seat "upgrades" during online checking."
Pros: "Easy boarding. Comfortable seating, congenial crew. Provided wheelchair service as requested with no glitches"
Cons: "Food was subpar for class of service"
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "Great movie selection and beautiful plane!"
Cons: "We didn't fly Finnair. All of my emails said Finnair and then when arrived at the Finnair counter they didn't have my family registered. After some panicking, we were told to try American Airlines. That is who we flew with, not Finnair"
Cons: "No tv screens or entertainment"
Cons: "Flight was delayed two hours then canceled."
Pros: "the flight was great and comfortable"
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Pros: "arrived alive"
Cons: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Went out of the way to help me make the flight. .....were both nice and helpful !!!"
Pros: "Everyone was friendly, the flights were on time, the food was great."
Cons: "There was very little leg room and few entertainment choices."
Pros: "All fly attendants. DId a very good job"
Cons: "The little flat tv was not working properly. The plain is too old."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Cons: "4:00 pm Flight from Charlotte to Richmond was cancelled; Was unable to reconnect on another flight until 11:00 pm. Waited in airport for over 8 hours. No voucher for food or beverage while waiting. Nothing was even provided on plane not even water"
Pros: "The captain and the flight attendants were very communicative and kept in touch with the cabin at regular intervals but not intrusive."
Cons: "There were 2 meal choices., one was chicken and one vegetarian curry/rice dish. Clearly the chicken would be the most sought after meal and the flight attendant even suggested the possibility that everyone would not get their first choice, and ofcourse they didn't. We had a group of 10 traveling and by the time some of,our group was served the chicken was gone. Our daughter was 7 months pregnant and was one who didn't get a chicken meal. I don't understand why the airline would not provide an adequate amount of meals that would apply to the masses. Only a few vegetarian to fill in for specific diets would be expected. We all felt this was poor planning on the part of the airline catering company.."
Cons: "It was all excellent."
Cons: "First plane was newer, 2nd plane was older."
Pros: "Premium economy service and seat."
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Pros: "Not much"
Cons: "Stewardess never smiled once! She was approx age 45 and should know by now how to be professional. Not the start to a vacation anyone would want."
Pros: "Considering the thousands of passengers who saw their flights cancelled because of the grounded 737 Max’s the fact that I was on hold for only 30 minutes and then got rerouted for the next day is amazing! Thank you Air Canada."
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Pros: "The pods were great on 777"
Cons: "Couldn't plug in CPAP"
Pros: "The service"
Cons: "Nothing so far, thanks."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "Mix up with seating had boarding card reprinted twice and no one could explain why it happened. Staff otherwise were good."
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Cons: "No offer to have transportation to gate. I am disabled and had a very long walk."
Pros: "Seat is not too crowded"
Cons: "No snacks"
Pros: "Great gluten free meal. Calling ahead of time to order was well worth it."
Pros: "loved the free movies"
Cons: "We had no tv couldn't charg my cell no one told as y it wasn't working"
Cons: "No end to delays."
Pros: "When you plan travel over the Holiday season you expect hiccups and huge crowds and a lot of grumpy people in unrealistic hurries....his the me was not like that at all. Everyone was great except for security in Calgary!!! Don't know what the deal was but they set a record for the slowest I have EVER been in. It took so s almost an hour and there were not that many people in line...it was epic"
Cons: "To small of plane."
Cons: "They wouldn't seat us together"
Pros: "Only 30 minutes late, nice landing."
Cons: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
Cons: "Video display didn't accept touch input so didn't work at all."
Pros: "First time flying on the largest airline in Canada and had a positive experience. From the online check in process to returning home it was a smooth trip"
Cons: "I have no gripes with the airline. Only the process of customs and security"
Pros: "It was good experience."
Cons: "Snacks could be improved."
Cons: "Can't believe not even pretzels"
Cons: "Carry on bags of 2 delayed seating of people"
Cons: "waiting times"
Pros: "Boarded late but quickly."
Cons: "Plane was very old and it showed"
Cons: "Too many people with more than two bags. You have to force more people to put there bags in the plane storage not overhead. Two many carry-on bags and people had back packs with another bag, some computer bags. It takes too long to board the plan"
Cons: "Lost my bag, I had to wait an hour and a half and missed a meeting."
Pros: "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
Cons: "The seats"
Pros: "friendly prompt service, comfortable seats - free tv and movies"
Cons: "had to circle for about an hour before we were able to land due to a storm but that wasn't the crews fault - just bad luck"
Pros: "They had a wheelchair accessible for me and delivered me to my waiting party."
Cons: "seats to close together very uncomfortable"
Pros: "It was excellent!"
Pros: "Great valve"
Cons: "Delay in boarding by about 20 minutes. Had to stand in line for about 1 hour because we were not allowed in the terminal seating area until the previous plane's passengers disembarked."
Cons: "Too much delay"
Cons: "The biggest problem was a late arrival resulting in missing the gate and need to wait a hour on the taxiway until a gate cleard."
Cons: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."
Pros: "AIR CANADA MAKES YOU FEEL TO BE A SPECIAL BEING, OFFERS INFORMATION, FACILITIES AND AID YOU."
Cons: "Being next to toilets at bulkhead. People queing for bathroom in the extra leg space. I was on the outside seat and people constantly brushed past me and often grabbed hold of the moveable TV set in the dark to steady themselves knocking it. I paid extra money and had more problems. Listened to constant bathroom flushing and odors. Not ideal!"
Cons: "Q400 noisy, lack of storage space"
Airlines flying from Alberta to Bengaluru (Bangalore) have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alberta to Bengaluru (Bangalore)
Masks required on board, masks provided on flights from Alberta to Bengaluru (Bangalore)
Social distancing seating
Middle seats unavailable to book on flights from Alberta to Bengaluru (Bangalore)
Testing for antibodies, testing for symptoms for flights from Alberta to Bengaluru (Bangalore)
Waiving of change fees. Search flexible flights from Alberta to Bengaluru (Bangalore)