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San Francisco hotels near Crocker Galleria
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Best San Francisco hotels near Crocker Galleria
This family-friendly San Francisco hotel is located in the entertainment district, within a 5-minute walk of SHN Curran Theatre, Westfield San Francisco Centre and Warfield Theater. San Francisco Museum of Modern Art and Orpheum Theater are also within 15 minutes. Powell St & O'Farrell St Stop and Market St & 5th St Stop are within a 5-minute walk.
Overall 8.8 Excellent
Based on 2,108 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.0
Cons: Don’t charge for everything extra. Gym, water, garage, etc.
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Everything was great !!
Cons: Nothing
Good
7.7
Cons: Understaffed and overwhelmed registration desk
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
9.4
Pros: Very clean and walking distance to a lot.
Good
6.0
Cons: They charge you extra for the health club, which is not that great - I found that to be offensive!
Good
7.4
Pros: Staff themselves professional and very helpful. Great location.
Cons: Huge line check in. Few staff, so took forever. Extra fee for fitness center. Housekeeping never came first day.
Excellent
10.0
Pros: This is the best value in San Francisco in my opinion. Everything in this hotel is designed with taste. The Japanese touches give it a feeling of calm and sophistication.
Good
7.7
Pros: Comfortable and clean
Cons: Having a city view room and being on the 6th floor. Overlooking a rooftop. Being put on the sixth floor and being asked if I would like an upgrade.
Excellent
8.8
Pros: helpful staff, comfortable bed, delightful modern decor.
Cons: I specifically booked to take use of the swimming pool. but upon arrival to check-in I was informed that the pool was under construction and not available.
Good
6.0
Pros: Location, friendly staff
Cons: Thin walls, cold pool
Excellent
10.0
Pros: Spacious beautiful clean room with queen beds and excellent views of water. Free wifi (Imperial Club). Great restaurant open early, free breakfast (Imperial Club room). Location close to shopping and cable car.
Cons: Expensive parking but what can you do….
Excellent
9.4
Pros: Love the beds, sheets, pillows. Great amenities. Good shower, soft water.
Cons: They charge for use of the gym and if you arrive before 3pm they will charge you $30 for early check in.
Excellent
10.0
Pros: The location the room very clean and quiet. We will be using this hotel again.
Cons: Nothing.
Excellent
8.3
Pros: Near the cable cars and shopping. Great service and Starbucks in first floor lobby.
Cons: In terms of the neighborhood, the Tenderloin is right next to Uniom Square, has an abundance of homeless people. The bathroom only has a glass sliding door and is not a separate room, and therefore has less privacy. Room could have been slightly bigger.
Excellent
10.0
Pros: The bathroom was nice with shower and tub. The indoor pool and Hot Tub were great for relaxing after visiting the sites. There was $25 per room charge for use of the pool/hot tub but this was small price to pay for this feature.
Cons: Aggressive panhandlers all over the city.
Excellent
9.7
Pros: The staff was very helpful and courteous. The location is great and theresa to he concierge was fantastic. I would definitely stay there again.
Excellent
10.0
Pros: Concierge was very helpful in arranging airport transport, provided multiple comformations. Staff was very friendly and polite.
Excellent
8.0
Pros: Location, cleanliness, comfortable bed, great shower and toiletries
Cons: Suggest vanity mirror in bathroom as counter is very deep so difficult to apply make up. Restaurant was disappointing. Expensive for tiny salmon portion. Dessert still had bits of foil on it so assume it was of industrial variety.
Excellent
10.0
Pros: I stayed at the Nikko Hotel for one night during the Nike Women's Half Marathon. Not only was a beautiful, and luxurious hotel but it was also in the perfect location in Union Square for the Nike Women's Half Marathon and Expotique. The customer service was phenomenal and they even extended check out for NWM participants. This was great because it enabled us to shower before our journey home. Thank you Nikko Hotel for such top notch accommodations! I will definitely stay here again next year!
Excellent
8.0
Cons: insufficient light in bathroom room 1434 having to pay for internet
Okay
4.8
Pros: The location
Cons: Staff at reception. Layout of the lobby. Room layout. No mirror. small room.
Excellent
9.7
Pros: Room was very comfortable with everything in great shape. Staff was very pleasant and accommodating. Bar a bit eclectic, but had a great old fashioned.
Cons: This part of the city sadly has many, many homeless people around. Also, some shady characters.
Good
6.2
Pros: location
Cons: fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.
Excellent
10.0
Pros: Excellent food and bar, outstanding fitness center (even without the pool), stunning interior design
Excellent
10.0
Pros: My stay was really relaxing and quiet. I also liked that it was in Union Square. The room also included everything we needed and a tablet for use.
Cons: The movie rentals were expensive and did not have many options. It would have been nice if the rooms included a Blu Ray player.
Excellent
9.4
Pros: I loved the service. The staff were great. It was a bit quieter than expected too. Nice, expensive, but nice.
Cons: The room was older looking than I expected. I thought for the price of the room everything would be new. A little disappointing, but didn't change our plans. I didn't like paying $50.00 per day for parking in addition to the room rate.
Excellent
10.0
Pros: Great reception staff, personable, professional and friendly. Perfect location accessible to shops and restaurants!
Good
7.6
Pros: Beds are comfortable
Cons: Funny smell on the covers
Excellent
10.0
Pros: very friendly, helpful staff. Great Union Square location
Cons: Valet parking and hotel entrance around the back of the building. Both the party we were meeting and us pulled up front to what looked like the front of the hotel, was nothing to indicate where to go. Some signage would be helpful. Great workout area but having to pay an additional $25 to use felt excessive.
Okay
5.1
Pros: Location
Cons: Fees for Internet and gym. Additional fees for more than two adults.
Excellent
8.6
Pros: Great staff! Greeted you with a glass of wine!
Cons: Room was SMALL! I wouldn't stay there again!
Good
6.0
Pros: clean, comfortable, central location
Cons: wifi too slow to do work
Excellent
10.0
Pros: I found the staff very friendly and accommodating. I would easily recommend the hotel to others.
Excellent
10.0
Pros: I was very happy with the hotel, location in the city, the service & the staff.
Cons: I couldn't stay longer.
Excellent
10.0
Pros: I usually prefer to stay at the Nikko for it’s excellent health club, particularly the pool- hard to find in San Francisco. The rooms are very comfortable and the staff are excellent too. I also like the Japanese food.
Cons: The neighborhood is not my favorite but it’s very convenient
Excellent
9.7
Pros: On-site amenities, connected Starbucks in the lobby, great restaurant, and class-act entertainers. Very close to market street and union square. Great location!
Cons: As with all hotels, it could've been a bit cheaper but it's a standard rate with all things considered.
Good
6.8
Pros: Beautiful interior design
Cons: Expensive vehicle stay rate. Small room
Excellent
10.0
Pros: Great stay at the Hotel Nikko, definitely pay $25 for access to the pool and spa.
Located in Downtown San Francisco, this hotel is within a 10-minute walk of Westfield San Francisco Centre, San Francisco Museum of Modern Art and Moscone Convention Center. Warfield Theater and SHN Curran Theatre are also within 10 minutes. Market St & Stockton St Stop and Market St & 4th St Stop are within a 2-minute walk.
Overall 8.5 Excellent
Based on 2,611 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Cons: Minor item. Windows were pretty dirty
Good
7.7
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Everything was great
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.5
Cons: A little crazy with the convention there!
Excellent
10.0
Pros: They were accommodating and nice
Excellent
10.0
Pros: The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Excellent
8.0
Excellent
10.0
Pros: Very clean my friendly atmosphere.
Cons: Nothing
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.1
Excellent
8.5
Excellent
10.0
Excellent
10.0
Good
7.7
Good
7.7
Okay
4.5
Okay
5.4
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.6
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
9.4
Good
7.0
Excellent
8.0
Excellent
10.0
Mediocre
2.0
Mediocre
2.0
Excellent
8.2
Excellent
10.0
Excellent
8.2
Excellent
9.4
Excellent
10.0
Located in Downtown San Francisco, this hotel is within a 10-minute walk of Ferry Building, Embarcadero Center and 555 California Street. Exploratorium and San Francisco Museum of Modern Art are also within 1 mile (2 km). California St & Drumm St Stop and Market St & Drumm St Stop are within a 2-minute walk.
Overall 8.5 Excellent
Based on 1,698 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Beautifully located in downtown on Embarcadero. Access to many things.
Cons: Pricey but nothing is free right?
Excellent
8.0
Cons: Idk
Okay
5.9
Excellent
10.0
Good
6.0
Good
7.7
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.7
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
10.0
Excellent
9.1
Good
6.0
Excellent
9.4
Excellent
8.8
Excellent
9.4
Excellent
9.1
Excellent
9.4
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The room was a perfect size, bathroom is kind of small and dated but the view was incredible and the staff was amazing. We had an issue with something called casting where you can view videos on the TV, to be honest, I really didn't care about it but my wife did. The tech support team was great, they came right up when we reported the problem, determined it wasn't going to work and they offered us 3 free movie coupons for our inconvenience. On our last day at the hotel, our flight didn't leave till 7 pm, we asked for a 4pm late checkout and despite the fact the hotel was booked solid, they gave it to us. I stay at this hotel most of the time I travel to SF, it's a great location, reasonably priced with lots of restaurants and stores at ones fingertips and the Bart station right outside the door making getting to and from SFO painless and inexpensive!
Cons: Nothing
Good
6.8
Pros: The Staff!
Cons: The Food Selection and quality was Very Bad, for a hotel that size and location. The $60.00 Plus a Night to valet a Car Is Crazy,
Okay
4.5
Pros: Breakfast
Cons: The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
Good
6.0
Pros: The lobby area inside us very beautiful, yet it's not that unique anymore compare to some of the newer hotels. Location is very good, right access from ferry building and many good restaurants.
Cons: Room needs renovation. Restroom is small, couldn't find light switch when we get in the room. Booked king bed room and was given a double bed room, staff told us nothing they could do. They did give us some credit but only end up buying some water, because there is none in the room.
Excellent
9.7
Cons: The additional 29.00 added for destination per Room this will deter me from staying in the City of San Francisco and stay in another city and just come to the city in the day time, don’t add me no charges extra!
Excellent
8.0
Pros: I loved the views from the rooms it was amazing!!
Cons: I wish that the rooms were a little bit bigger
Excellent
9.7
Pros: The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
Excellent
10.0
Pros: Enjoyed the clean rooms, enjoyed the club room amenities.
Cons: Parking was expensive and inconvenient
Excellent
9.7
Pros: The staff were all very nice and helpful. I will be back.
Good
6.8
Pros: Location is great, large facility for meetings
Cons: Lack of aesthetics, just tired and drab. Parking is just ok
Excellent
10.0
Pros: The hotel was beautiful and it was clean
Excellent
8.8
Pros: Location excellent, room spacious, staff friendly. An excellent stay!
Cons: Price a bit high, bathroom could use renovation (but was perfectly functional). A light in the closet would be very helpful.
Excellent
9.4
Pros: Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good.
Cons: A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
Excellent
9.1
Pros: Bar and restiurant staff were poor.. Otherwise great place to stay.
Okay
5.7
Pros: Downtown you're close to everything and the hotel view was amazing.
Cons: You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
Good
7.6
Pros: Conveniently located. Spacious rooms. Lots of amenities (restaurant, bar, etc.). Friendly staff at the valet parking.
Cons: Staff gave me key to wrong room upon check-in. The rooms have seen better days...seem a bit beat-up. The tile on the lobby floors and in elevators was obviously installed before suitcases with wheels became common.
Excellent
8.0
Pros: Clean spacious room near the ferry terminal. Disappointed that you can't collect the Hyatt points by booking via Kayak.
Good
6.5
Pros: Location.
Cons: Unresponsive staff. Examples: (1) concierge and room service rang out after trying repeatedly reach them for 10 and 15 minutes; (2) waitstaff in bar/dining area was slow and inattentive; (3) we needed 2 extra blankets and they initially resisted until we convinced them we were using all the blankets in the room and were still cold; (4) the food and beverages were overpriced and barely mediocre.
Located in Downtown San Francisco, this hotel is within 3 mi (5 km) of Lombard Street, Pier 39 and University of San Francisco. Alcatraz Island and Golden Gate Park are also within 6 mi (10 km). Powell St & Sutter St Stop and Powell St & Bush St Stop are within a 2-minute walk.
Overall 8.5 Excellent
Based on 639 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Mediocre
2.0
Cons: Could have refunded me after COVID19 CANCEL
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.4
Excellent
9.7
Excellent
10.0
Excellent
8.5
Excellent
8.0
Excellent
10.0
Pros: Great staff, newly remodeled rooms and location was perfect.
Cons: Nothing
Excellent
8.0
Cons: No overnight parking.
Excellent
9.4
Pros: We loved that the hotel was right downtown. It is one block from Union Square and the hustle and bustle! Perfect. Close to all transit as well as the tour company pick up points.
Cons: The pillows! They definitely need to invest in new pillows!
Excellent
10.0
Pros: Close to everything with all the conveniences yet subdued and relaxing. Staff were attentive and available. The restaurant /lounge was a great venue to unwind
Excellent
9.6
Pros: I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself.
Cons: Other than the mixup on our checkout time- I was happy with my stay overall.
Excellent
8.2
Pros: Location and friendly staff
Cons: Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
Located in Downtown San Francisco, this eco-friendly hotel is within 2 mi (3 km) of Moscone Convention Center, Oracle Park and Lombard Street. Pier 39 and Alcatraz Island are also within 6 mi (10 km). Powell St & Sutter St Stop and Powell St & Post St Stop are within a 5-minute walk.
Overall 8.4 Excellent
Based on 1,575 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.4
Excellent
9.4
Excellent
10.0
Good
7.4
Excellent
10.0
Pros: Love the new contemporary renovations to the rooms and lobby
Cons: Always like space, just wish the rooms were a little bigger, but overall great value for a city where nothing is inexpensive.
Excellent
9.4
Pros: Since its remodel they have great rooms
Excellent
8.5
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The staff were very professional .
Excellent
10.0
The staff were very helpful and great, good location, clean, and no issues!
Poor
1.9
So many many things were wrong about this place.. had to part 2 blocks away because they don’t have parking and there was already like 50 cars parked right in front of the hotel, but I was asked to move 🤷🏾♂️ The king size room was just standard to me.. nothing that stood out as “Woooow” People at the front desk were rude! Then at the end of all that we got charged an additional fee.. the “Destination Fee”… needless to say I’m gonna pass on paying that! I pre purchased my room and that fee was not a part of it! Not worth the money to stay at such a low Brow place!!! I’m certain motel 6 can do better!
Excellent
10.0
Pros: Excellent location and view, good on-site amenities.
Cons: Nothing!
Excellent
8.0
Pros: Most of it is the location and the good value
Cons: The service was not great very unpersonal
Excellent
10.0
Pros: Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met.
Cons: Nothing.
Excellent
9.1
Pros: The staff was great specially the greeters at the door and baggage handlers
Cons: Location location location
Good
6.8
Pros: The location is great. Close to transportation, restaurants and a CVS/Walgreens within one block of distance. Check in was easy and the staff was always friendly and helpful.
Cons: I have stayed at this hotel before and all rooms were pretty comfortable. Unfortunately, this last time I was traveling with another person and a baby, and the room was very small. It barely had any space to store clothes and had to keep moving the crib back and forth as there was really no room for it.
Excellent
8.5
Pros: Gym is decent and has a great view
Cons: Tv reception was poor. The bed was a a little stiffer than I'd like
Excellent
8.5
Pros: Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday.
Cons: We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.
Excellent
9.4
Pros: Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet.
Cons: Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.
Mediocre
3.9
The location is good. Great view if there's no fog. The rooms are ok but not super clean. Stared at someone else's hair on the floor the whole time. They will also nickel and dime you for everything and then on top of that they have hidden fees they charge on check out on top of the fees you're charged when you book. Might be fine for business travelers but sucks for personal use.
Excellent
10.0
Pros: Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE.
Cons: The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.
Okay
5.1
Cons: We should get a discount for the noise inconvenience.
Excellent
9.1
Pros: The room was spacious and we had a wonderful view overlooking the San Francisco skyline. I also like the fitness center and the location is awesome close to great restaurants and shops
Cons: The bed was not very comfortable and difficulty sleeping. The mattress needed to be firmer. Waiting for the elevators can take a long time, perhaps because we were there during Christmas and there were a big number of families staying at the hotel plus it was hosting a group of collegiate football players for an upcoming big game.
Excellent
10.0
Pros: Appreciated early check-in
Located in Downtown San Francisco, this romantic hotel is within a 5-minute walk of Union Square, SHN Curran Theatre, and Westfield San Francisco Centre. San Francisco Museum of Modern Art and Moscone Convention Center are also within 15 minutes. Powell St & Geary Blvd Stop and Powell St & Post St Stop are within a 2-minute walk.
Overall 8.4 Excellent
Based on 1,173 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.1
Cons: no
Excellent
10.0
Pros: Personal touch at check in was very much appreciated.
Good
6.5
Excellent
10.0
Excellent
10.0
Okay
4.0
Cons: Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
Excellent
9.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Okay
4.0
Good
6.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
8.0
Good
6.2
Excellent
9.7
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
9.7
Excellent
10.0
Pros: Anthony, the concierge, was able to book us a restaurant reservation when we had already attempted and struck out. Thank you, Anthony!
Excellent
10.0
Cons: Mobile key cards
Excellent
8.8
Pros: Location is great, great service from staff
Cons: Wifi is not included
Excellent
10.0
Pros: Inmaculate beautiful building with lots of history, great location, really enjoy the stay
Good
6.8
Pros: Location is nice
Cons: It's a hit and miss with rooms. You might get assigned a room with no view whatsoever.
Excellent
8.2
Pros: Great room in Tower section,with great view & very comfortable beds. Also very helpful concierge named Jeff.
Cons: We had to remind them on two occasions to clean our room. On the day before check-out,our room was not cleaned or refreshed. This was really the only negative,apart from the fact that the drinks in the main bar are quite expensive.
Excellent
9.6
Pros: The hotel lobby makes a grand statement, and the staff was very helpful and courteous. The location was perfect, very centrally located with plenty to keep me entertained.
Okay
4.0
Pros: The location was excellent
Cons: Sinks and tub fills up while taking shower or shaving at sink
Okay
5.4
Pros: Location was easy and convenient to union square.
Cons: The cleanliness of the room. Found hair in the tub and around toliet that wasn’t ours. Makes me question if the sheets and the room were clean at all.
Good
6.2
Pros: The location is a big draw and it is a known entity in San Francisco. It met expectations.
Cons: We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
Excellent
10.0
Pros: Clean, fresh room. Amazing historic building and ideal location.
Cons: Older building so the rooms are not very spacious in the Landmark Building side.
Okay
5.4
Cons: No major restaurant. No gift shop or facility to buy personal items. King size beds should have night stands on both sides not on one only. Inadequate drawers Ask for repair of fridge not done. This is not St Francis I have stayed at in the past.
Excellent
8.2
Pros: Great location, convenient
Cons: Housekeeping talks so loud, in the hallways and early. Opened door without knocking once!
Good
7.1
Pros: This hotel locate in the central of union square which is really convenient,close to the cable car stop;friendly staff.
Cons: it's the worst Westin I have ever stay,inside of hotel is too old and I can hear everything that women who stay next door she said.$700 per night,i would choose hotel that is near Bound that area next time.
Okay
4.8
Pros: Location was going to be great but didn’t actually get to stay.
Cons: Booked through Kayak and the day before they stay received an email that the hotel had overbooked and was canceling my reservation. Luckily I was able to find an excellent hotel a block away at a reasonable price. Not sure if I would try to book through Kayak again.
Excellent
10.0
Pros: Friendly and accommodating staff. Anything needed they were there with a smile and prepared to get it....microwave and extra chair were provided by just asking. Great location for shopping,china town, Littke Italy, North Beach close to BART. Would definitely stay here again.
Good
7.4
Pros: Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons.
Cons: Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
Excellent
10.0
Pros: The location, helpful and friendly staff, nice size rooms
Cons: N/a
Excellent
9.7
Pros: Friendly, professional staff.
Cons: Sliding bathroom door for room 2683 was damaged. Very hard for young children to open. Should repair before having guest stay in the room.
Excellent
10.0
Pros: Comfortable bed, charming hotel with beautiful holiday decorations, right at Union Square - great location!
Excellent
8.0
Pros: Great lobby, helpful staff
Cons: No free internet in room
Located in Downtown San Francisco, this luxury hotel is within a 10-minute walk of Moscone Convention Center, San Francisco Museum of Modern Art, and Westfield San Francisco Centre. Warfield Theater and SHN Curran Theatre are also within 15 minutes. Market St & 5th St Stop is 5 minutes by foot and Powell St. Station is 7 minutes.
Overall 8.3 Excellent
Based on 2,217 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.0
Okay
5.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.3
Excellent
8.2
Excellent
9.1
Excellent
10.0
Excellent
9.4
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.1
Pros: Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning
Cons: ....
Good
6.0
Pros: Bed was comfortable.view was nice
Cons: We were next to a family that had several rooms. Doors were slamming all night. Loud noise,kids crying. We had to finally call down to front desk but it continued all night. Uncomfortable
Excellent
8.0
Pros: Clean rooms and easy check-in and check-out. Professional and looks modern. Also, they have big bathrooms and nice towels and comfortable beds.
Cons: Every time I’m here, hotel is always busy, so rooms usually aren’t available until 3:00. They do have an ambassador program for extra perks, but it’s only good for intercontinental hotels and not the chain of hotels it’s associated with. Water pressure in shower is low, but it’s a roomy shower.
Excellent
8.5
Cons: Restaurant and food options are really limited for such a nice hotel
Excellent
9.6
Pros: Awesome views of AT&T Park and the Bay. Front desk agent was great.
Excellent
10.0
Pros: The room was amazing and clean... The bed was very comfortable, the view was great but most of all we were impressed by the incredible staff - so friendly, professional and helpful! What a great experience.
Cons: Honestly I cant think of a single thing... The hotel is working hard to protect their guests and are constantly cleaning/sanitizing... Very grateful!
Good
6.0
Pros: Comfortable bed, clean facilities
Cons: Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Excellent
8.8
Pros: I was on a top floor with a good view. Very friendly staff; I know they are all doing the best they can in this tough times.
Cons: If you plan to stay here long just know that no room cleaning is done until you check out. My stay was for 6 nights and I was only informed that my room would be cleaned on the 5th day when I was checking in. I know this is due to covid and them being careful but which person what to stay in a room that’s not being cleaned?! On the 3rd day I asked for my room to be cleaned and since they have a time that cleaning is done - it was done on the 4th day.
Okay
4.0
Cons: The room stunk! For $600 get some air freshener.
Excellent
9.7
Pros: Luxury accommodations. Very friendly and helpful staff.
Cons: Valet parking fee is crazy high!
Excellent
10.0
Pros: Loved it. Get the club room if you can.
Excellent
8.5
Pros: I liked how the staff was really attentive. Rooms clean, everyine real proffesional.
Cons: I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
Excellent
9.4
Pros: Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all.
Cons: The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Excellent
9.1
Pros: Room and location
Cons: No free bottle water
Good
6.5
Pros: We stayed a night since it was near our morning meeting. The layout and lobby is great, and the staff is very welcoming. Unfortunately let down by mediocre room experience (deluxe king) and we could not have a good rest.
Cons: The thermostat in our room was broken and it was way too hot. We tried re-setting it several times but it kept blowing hot air even though it was 75F. It was very difficult to sleep and sweated through the night. The shower pressure was very low. Having both shower head choices was nice, but it was difficult to feel clean because the water pressure was very low and so it took much longer to soap off. For a business hotel, you had to pay for internet. We used a hotspot instead. It felt a bit confused whether it was a luxury hotel or a business hotel, and for the price point I would stay somewhere else that has better value for money. Not having a good night sleep really affected my work day
Excellent
10.0
Pros: Comfortable bed, clean, and free room upgrade!
Cons: Parking situation was not good. The hotel has first come first serve self parking because of COVID but charge valet prices still. The parking lot was full so I had to find use a public parking lot.
Excellent
10.0
Pros: We moved here from staying a night at The Scarlet Huntington which was so noisy with road construction we couldn’t think. Everything was excellent and the staff was friendly and attentive.
Cons: We liked everything.
Excellent
10.0
Good
7.4
Pros: Clean, had an indoor pool. Staff was friendly enough.
Cons: Everything was overpriced, maybe I’m not a 4.5 star hotel guy. Parking was $70/night incl tax (after 1st night I parked outside), water in room was $8. I needed some antacid at night, 2 tabs of pepto=$2. I guess I was expecting more, or it’s really for people who will use the bar and drink more. Water pressure in shower was too low.
Excellent
10.0
Pros: I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious.
Cons: There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Good
7.1
Pros: The bed was comfortable and the location was excellent.
Cons: There was no hair dryer, the room was dirty, there was a sock under the bed, a mask on the chair, and leftover food in the mini fridge.
Good
6.0
Pros: The room was very nice and very comfortable. Service was teriffic.
Cons: I could hear noise from other rooms through the vents late at night. Food was just okay. And $62 for Self Parking is ludicrous for a half-empty garage - even in San Francisco. It was almost half the price of the room. No good.
Good
7.4
Pros: Your average IC, nothing exceptional.
Cons: Someone kept requesting housekeeping to my room at odd hours of the night and I was charged parking when I didn't drive or have guests. I requested a late check out yet housekeeping kept checking to see if I had left every 2 hours.
Excellent
8.2
Pros: Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort
Cons: Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
This family-friendly San Francisco hotel is located in the shopping district, within a 15-minute walk of Westfield San Francisco Centre and Moscone Convention Center. Oracle Park and Lombard Street are also within 2 mi (3 km). Market St & 5th St Stop and Powell St & Market St Stop are within a 2-minute walk.
Overall 8.3 Excellent
Based on 879 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Good
7.1
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
9.7
Cons: Limited dining facilities Urban charge should have been upfront.
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Right next to the cable car turnaround and in the heart of SF, we loved be central to it all. We were with kids this we were thankful for the arcade area and the free coffee in the morning. Overall a top quality hotel as far as the rooms, cleanliness, and the decor. Also, the hotel is high-tech with TVs that would mirror our devices and staff available text. Highly recommend this hotel.
Cons: Only complaint was the beds being too soft.
Okay
5.0
Pros: Location is excellent...right next to the Market Street Bart stop and Powell Street trolley...
Cons: Very noisy hotel...virtually no sound proofing...hard to sleep...
Excellent
8.2
Pros: Excellent location right next to muni/bart powell station and the cable car. room was nice, well equipped, pretty modern, nice bathroom, clean. Staff was good.
Cons: Only negatives: the street noise is loud. I needed to wear earplugs. it was fine with earplugs which the front desk provided. the "included breakfast" is not breakfast. it is coffee (decent) and doughnuts. That's it. however, there is a nice little cafe at the front of the hotel that had very good breakfast bagel sandwiches.
Good
7.1
Pros: I like the location near convention center and shopping. I even like the hubbub noise of the street and cable car. The housekeeping staff is honest and courteous, making sure I found my wallet and such. Of course, being in party central for the World Series Parade was a hoot!
Cons: Roaches in the narrow dark closet was a rough surprise. Worse was the twin beds, like 1950's Lucy and Arnez. I don't know how I wound up with twin rather than queen. Prepaid meant no adjustment by the desk.
Mediocre
3.7
Pros: The only positive thing is the location. And that's it.
Cons: The photos are completely misleading. This is an awful hotel and I was booked for 7 nights. I reduced that to 1 night. The rooms are small and shabby. It's old with old furniture and does not at all feel like a hotel. It's more like a good hostel. Don't stay here. Unless you like staying in hostels on a vacation.
Good
6.6
Pros: the staff is great
Cons: the hotel is old
Okay
5.6
Pros: Location
Cons: Small room size, old room with old furnishings.
Good
6.0
Pros: The location was fine, and the mezzanine area was a good hang-out spot (big TVs, couches, and foosball!).
Cons: The room was tiny even by SF standards: a queen-size bed with 18 inches on either side and 3 feet in front. The bathroom was weirdly large...? It's not like people hang out in there. The shower took forever to warm up and didn't get very warm, and there's no water pressure in the sink (so you spend a long time getting soap off your hands, which is not a good solution to water conservation).
Excellent
9.3
Pros: Location is perfect no way you can feel lost or out of the San Francisco vibe; everything you could need is near by, all transportation systems are there. Also the place is very familiar and nice, and the staff always try to help on whatever your needs are.
Cons: The little coffee shop at the entrance; ladies there looks they don't like their jobs... and they don't pay attention to your order.. also they deliver orders without checking the name or the owner of it... that was my very bad food experience... other ones were fabulous...
Okay
4.6
Pros: Location is the best thing about this hotel. That is, if you're a tourist.
Cons: Old. Rooms aren't that clean. Views are terrible. No amenities. Windows didn't open. Floors creak everywhere. Loud. Ridiculously expensive.
Okay
5.0
Pros: Location
Cons: Small bathroom , dirty, poor breakfast.
Okay
5.4
Pros: The staff was nice st the front desk. The cafe- there was one middle aged Asian woman who was lovely. There were 3 other people there that were quite ineffective. 4 people in a smal space. 2 people giving excellent customer service would have been more than adequate The cleaning staff was helpful and the room was clean. The 1st floor was very drafty.
Cons: There was no bellman. The halls were depressing. It is very overpricedrepriced.
Good
7.1
Pros: It was very clean, and I liked the 24 hour gym and the location.
Cons: The rooms are small, and the walls are paper thin -- very noisy, hard to sleep.
Excellent
8.0
Pros: Clean, convenient and helpful staff
Cons: Dining option is limited in hotel
Good
6.6
Pros: Great great location ! The best in san Francisco .
Excellent
8.3
Pros: Relatively good price. Comfortable room. Great location.
Cons: No air conditioning. Not a problem because it was cool, but would not want to stay there in the heat.
Excellent
9.0
Pros: The bed
Cons: The included breakfast. It was just donut. For the price I paid I wished there will be much more things to eat.
Excellent
10.0
Pros: Modern rooms, good food, friendly staff
Cons: Valet was eh, pricier but worth the money
Excellent
9.4
Pros: Price, cleanliness and amenities, staff, proximity to transportation and attractions
Cons: Neighborhood/Area were a little sketchy at night time
Excellent
8.5
Cons: There should be free English tea made available in addition to coffee in the morning and it will be good if this free tea & coffee can start at 6am instead of 6:30am and goes on till 11am instead of 10:30am. This extra small gesture will make a difference to many of your staying guests like myself. Lastly be punctual I walked down to M floor dead on time 6:30am on 5th Aug and it wasn't even ready until I asked twice the reception desk why no coffee yet then something was done Stephen NGAI
Okay
4.0
Pros: Location was good. Pet friendly for our 3 lb dog Building architecture and décor was cool.
Cons: Stinky. Rooms are wayyy smaller than what appears in online pictures. Our luggage almost didn't fit into the room with us. Cable TV went out and back on about once per minute. Breakfast was a donut or croissant and coffee or juice. Would not stay here again.
Offering a fitness center, Hotel Zephyr San Francisco is located a short 984 feet from Pier 39 Fisherman's Wharf. Each nautical-themed room features fishnet-covered light fixtures and porthole-style windows. A satellite TV and WiFi offer in-room entertainment. Featuring a bath or shower, the private bathrooms come with a hairdryer and free toiletries. Extras include a refrigerator, desk, a safety deposit box, and a laptop safe. Select rooms offer stunning views of San Francisco Bay. At Hotel Zephyr San Francisco, you will find a 24-hour reception and a mini-market. Other facilities offered at the property include a shared lounge, a games room and a ticket service. An array of activities can be enjoyed on site or in the surroundings, including cycling. The Camper is a quick-serve food and beverage stop serving locally-sourced cuisine and craft beers and California wines. It is open to guests for breakfast, lunch and dinner. The hotel is 2625 feet from Lombard Street and Ghirardelli Square. San Francisco International Airport is 13 mi away.
Overall 8.2 Excellent
Based on 2,854 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Okay
5.7
Excellent
8.0
Excellent
8.6
Pros: Modern interior. Sleep number beds.
Cons: Noting stood out to not like.
Excellent
9.7
Good
6.8
Excellent
10.0
Excellent
9.7
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.5
Mediocre
3.4
Pros: Hotel was nice. Location good
Cons: My car was broken into in their locked parking garage. Got parking garage fee refunded. That was the extent of their apology.
Excellent
8.5
Pros: Very nice place for tourist visit. Room was a little small. Great location. Great lobby area. Wonderful outside area to relax after hours. Very hippyish place
Cons: Rooms were a little small. No coffee service in lobby and would have liked a breakfast bar.
Okay
5.4
Pros: Room was small but nice.
Cons: Too expensive & staff loud.
Good
6.6
Pros: Nice location.
Cons: Having to pay 50 dollars for one night of parking. Absolutely ridiculous. Also, no fridge or microwave. Sleep number bed wasn't working. For $250 a night I definitely expected more.
Good
6.8
Pros: I liked the location of the hotel. The staff was friendly. The game room was cool, but I didn't have time to enjoy it. The atmosphere was fun.
Cons: I wish I didn't upgrade my room. Not sure what my original room would have been like, but the only thing I liked about the room I upgraded to was seeing the bay. But there was black hair on the bathroom hair which I assume was from the maids or people who stayed before me. There were two things left behind from the people before, so it made me question how clean the room really was. I didn't sleep well because of where the room was located. I could hear the outside door to the stairwell open and slam shut. A group of people tried getting into my room because the front desk gave them the wrong room number. Overall I was disappointed and if I knew it would have been this way I could have saved myself some money.
Excellent
9.0
Pros: Great staff and location cannot be beat in San Francisco.
Cons: Congested traffic around the hotel during the holiday weekend.
Excellent
10.0
Pros: Funky features and a great games room. Loads to do with a family.
Excellent
8.0
Pros: Wonderful bed and pillows
Cons: 1. Under construction. ...need I say more. 2. A new remodeled room had no bathroom counter space w/ a pedestal sink. Only mirror in bathroom.
Excellent
9.0
Pros: The Hotel was across the street to Fishermans Wharf. The staff on Saturday had excellent customer service. The staff on Sunday morning did not compare.
Cons: Because we were in the center of the main attractions of San Francisco's Fisherman's Wharf, it was noisy. Both from the street and people talking in the hallway. It made it difficult to sleep. Also, I didn't know how to use the Sleep Number bed.
Excellent
10.0
Pros: Such a hip fun hotel
Good
7.1
Cons: Rooms are nice but very basic. No mirror other than bathroom and no microwave. Definitely not worth $300+ a night.
Mediocre
2.5
Pros: The only good thing about my stay at Hotel Zephyr was: - The pillows and bed was super comfortable. - Smart TV
Cons: - The room was not clean - Bathroom was not clean - Appliances were old and paint was coming out of them.
Excellent
10.0
Pros: This place is perfect!! Close to everything. When I say close I mean across the street from Pier 39. Best hotel in SF!
Cons: Decor and location!!!
Good
6.5
Pros: Nice Clean and modern
Cons: Could hear guests above us all night walking around. But the biggest downer was that while they advertise poking is available they don't tell you it's $49 a day
Good
7.7
Pros: Great location! Very close to pier 39. Comfortable bed and pillow.
Cons: Soundproof was rather poor. I can hear people walking by my room and chatting very clearly.
Okay
4.2
Pros: The location (and that's it)
Cons: The hotel was under major construction which we were not aware of in the slightest prior to booking the room. The room lacked more than a single mirror and there was no door on the closet (this wasn't a huge issue, but in a way it served as the icing on the cake for what was a pretty horrible hotel experience). I'm a Club Carlson member, and after that experience I am in no hurry to book a room at another affiliated hotel.
Excellent
10.0
Pros: Location is perfect, rooms are clean and well kept. Staff is very friendly. Great place to stay, unique property with special amenities not typically found in hotels.
Excellent
9.7
Pros: The Game room made our stay extra fun for our whole family. The beds were firm but very comfortable. Love your fresh decor.
Mediocre
2.0
Pros: Awesome location, staff was very friendly
Cons: Check in was at 4 I got there at 2 and asked for early check in they said would contact me if room became available early we went on with our day 530 comes around still no call but figured room should be ready we go to check in and they clearly don’t have a room for me they’re calling asking for multiple rooms and none of them are clean after about 10 minutes they say they have a room for me. Once we got to room can clearly tell it was not fully cleaned, the shower had hair in it the shower curtain inner liner was missing . There were no trash bags in the room so couldn’t tidy up. The parking lot was also a party scene people hanging out and then bottles of alcohol all over floor.
Excellent
10.0
Pros: Games room and outside space
Cons: No restaurant but they offered discounts to other restaurants.
Excellent
9.7
Pros: Our stay at Hotel Zephyr was great! We booked a King Bed w/ balcony room for two nights and had absolutely no complains! Our balcony was waterfront and faced the fisherman's wharf as well as had a direct view of Alcatraz. The room was very clean, spacious, and had all the amenities we needed. The staff at the hotel were all very helpful as well as provided us with coupons for restaurants and activities. We really enjoyed the location and our entire stay at Hotel Zephyr.
Cons: There really weren't hardly any complains about hotel Zephyr minus a few small ammenities. We would've liked to have had a microwave in our room but it wasn't really an inconvenience anyhow. The gym was a little small and could've used some more equipment but again, wasn't a big inconvenience at all.
Good
7.4
Pros: Short walk to the pier and other attractions. Near grocery store and the game room has family style tables so you can bring food in rather than dine out if you’re with a group.
Cons: 1. $$ To park 2. Need to step up their maintenance/housekeeping practices 3. Courtyard is a great idea but needs a refresh.
Okay
5.4
Pros: Great location, decent price for the area.
Cons: We paid extra for a king size bed and were put into a double size MURPHY bed! What a joke, we were so uncomfortable all night and the bed sloped downward toward the head of the bed so the blood was rushing to our head while we slept. Worst night of sleep ever and they had overbooked their hotel so they couldn't move us! I will not be staying there again!
Good
6.0
Pros: Stay here for the location. Right across the street from Pier 39, and walking distance to Ghiradelli Square, shops, and reataurants.
Cons: $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.
Excellent
8.8
Pros: Location, location, location. Clean, friendly staff, cool fire pit area. Hot Spud right around the corner.
Cons: Unknowingly, we asked for a view room. We got a great room with swell views of the bay, piers, etc. However, that meant we were just across from the VERY loud street performers. And the idiots flooring their cars at 1 a.m. with modified mufflers. I suggest certainly staying at this hotel, but ask for an inside room.
Excellent
10.0
Pros: Loved the modern, nautical decor and fun seating areas and games! All in all an incredible experience!
Cons: Our overall experience was wonderful. There were a couple of minor details that could use checking. The shower drain was slow and the bathroom sink counter was beginning to show signs of rust. Might check into a sealer as we know it's only 4 months old and could tell that the staff was making an effort to keep everything really nice.
Excellent
8.0
Pros: The atmosphere, the games, and the patio with lots of seating, fire pits and plantings were awesome! The staff was friendly and the concierge was very helpful.
Cons: The food choices at the hotel. The camper is touted as having food that is locally sourced and fresh, but when we looked at the menu, the only choices were personal pizzas and one soup. We got the pizzas and we're not impressed.
Excellent
8.2
Pros: Great location, very cool theme throughout the hotel, lots of things to do in the hotel.
Cons: Staff was hit or miss. Although the valets were very friendly, they weren't readily available.
This family-friendly San Francisco hotel is located in the historical district, just steps away from Union Square and SHN Curran Theatre. San Francisco Museum of Modern Art and Westfield San Francisco Centre are also within 10 minutes. Powell St & Geary Blvd Stop is only a 2-minute walk and Powell St & O'Farrell St Stop is 2 minutes.
Overall 8.2 Excellent
Based on 2,853 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
8.2
Excellent
10.0
Okay
4.8
Excellent
10.0
Pros: Close to transort, shops and lots of diners and restaurants
Excellent
8.0
Good
7.3
Excellent
8.3
Excellent
10.0
Good
6.5
Excellent
10.0
Okay
5.7
Excellent
8.8
Pros: Perfect location and very cute rooms in historic building! Safe environment, lots of great restaurants around.
Cons: The beds were not comfortable.
Good
6.5
Pros: the location
Cons: the room was very small and it sounded like people were moving furniture above me all the time.
Excellent
10.0
Pros: We always enjoy our stay at The Handlery. It's a good location and the staff is always friendly.
Good
7.7
Pros: Location was perfect House keeping was good
Cons: Mattress was uncomfortable , seemed to cause backache . Space was congested
Good
6.2
Pros: The hotel's location close to Union Square and a lot of events and fun
Cons: * Old Hotel * Voices of noise and nuisance from outside the hotel * the bathroom it is small
Excellent
8.2
Pros: Location, location, location at a decent price. Room was cozy with sufficient space. Staff were courteous and attentive. Beautiful pool in the middle of the city. Lots of windows to let the fresh air in and get a feel of the weather outside.
Cons: Bed was a little too soft for my comfort. Views from windows not impressive.
Mediocre
3.3
Pros: Nothing
Cons: The worst hotel experience I've ever had. Even though I did book at the last moment, there was nothing about the hotel to justify a rate of 200 a night. A creepy, worn hotel. A long, darkened hallway leading to a room next to a darkened stairwell, whose door I could barely fit through. The room was small and adequate. Worn carpet, fixtures Small, awkwardly laid out bathroom. Other than the location I can't think of anything to recommend this hotel.
Excellent
10.0
Pros: I loved it all! Everyone was friendly and the room was great. Awesome parking lowest priced compared to others and a great location. I'm will definitely be back!
Excellent
10.0
Pros: Great hotel. Small enough to be pleasant and cozy yet big enough to offer amenities. Nice location at Union sq. Weird/expensive parking ($70 a night for my truck) and no valet but very nice hotel. I'll definitely stay here again.
Located in Downtown San Francisco, this historic hotel is within a 10-minute walk of Grace Cathedral, 555 California Street, and SHN Curran Theatre. Westfield San Francisco Centre and Warfield Theater are also within 15 minutes. California St & Mason St Stop and California St & Powell St Stop are within a 2-minute walk.
Overall 8.2 Excellent
Based on 1,127 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Pros: Save your money
Excellent
9.7
Good
7.7
Excellent
10.0
Okay
5.1
Pros: Nice people.
Cons: This place would be great, but it need a renovation. It just looks like it hasn't been kept up in some time. Needs some fresh paint and some updates. It's in an area that not much is going on also
Good
6.0
Excellent
8.0
Cons: Nada
Excellent
9.4
Good
7.4
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Great place to stay if you want to be treated like royalty at a very reasonable price. We highly recommend staying here and also having drinks at the Top of the Mark. Excellent views of the "city by the bay" and the music and service is awesome! Do yourself a favor and stay here. We do every year for almost 20 years. You won't regret it!
Good
6.5
Pros: Comfortable room and good location. Noise level was fine despite being on the same street as the cable car.
Cons: A bit run down in appearance and small old elevators. Poor customer service upon check. We were given a hard sale to sign up for hotel program upon arrival.
Good
7.1
Pros: Location is good, close to everything
Cons: I booked this reservation months in advance for a large group, and still, upon check-in there was alot of miscommunication and confusion about the reservation (how many rooms, names on the reservation, etc). Staff was not warm or particularly helpful at all, there was an obvious lack of hospitably and willingness to help that you receive at most hotels. The hotel itself is average, its very old and outdated inside, the walls are thin so u hear conversations next door, and the rooms are small. There were very limited hours for the restaurant/lounge downstairs, and overall was just someolace you'd go to sleep and thats it. It really was just ok. Many other hotels in the area that offered more for the price. I wouldnt stay there again.
Good
6.2
Pros: The location
Cons: House keeping kept knocking on door throughout trip despite do not deserve sign. Room of 5-7 very drunk women being loud and disruptive throughout the night. I definitely did not think it was a party hotel when I booked it. Didn’t get much sleep as a result. Not what I was looking for.
Excellent
10.0
Pros: Historic hotel on Nob Hill. Friendly and helpful staff! Comfortable beds. Beautiful suite and view of the city. Able to open windows for fresh air/breeze. Keurig available for morning coffee/tea. Electronic “do not disturb” and intercom for door security. Convenient to Masonic Center concert venue and two cable car lines. Restaurant choices conveniently located in hotel and nearby (2-3 blocks).
Cons: Not a big complaint or huge discomfort, but we like to sleep in a cool room but the thermostat would not let us lower temp below 60 degrees.
Good
6.3
Pros: Decent location, nice hotel.
Cons: Don't like the weekend charge for "top of the mark" tourist trap.
Excellent
8.2
Pros: Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark.
Cons: Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
Excellent
10.0
Pros: The location of this hotel is great with walking access to the waterfront, Union Square, cable cars, and public transport. The staff was excellent and very attentive. The room was everything we wanted, plus a great view. The restaurant had a good selection. The night club was really fun. We would definitely stay here again.
Good
7.4
Pros: Location and staff
Cons: Dirty and stained furniture in hallways by rooms
Excellent
9.1
Pros: Great location
Cons: Parking costs
Excellent
10.0
Pros: Staff, food, room, gym all excellent.
Cons: Nothing
Mediocre
2.0
Pros: I love the facility
Cons: Your staff treated my son who booked the property like trash...it was simply unpleasant
Excellent
9.7
Pros: Historic Great location Staff was super friendly and helpful especially the valet
Cons: Noise level in the rooms. Windows do not block out the noise from the streets so you can hear Grace Cathedral bells and the cable cars which is great but also the loud drunks in the middle of the night as well.
Good
7.7
Pros: Room service was good, bed, pillows & frette Sheets were excellent.
Cons: Dark bathroom, dated room in general...for the money I prefer the Fairmont.
Excellent
9.4
Pros: A great location and views
Cons: A little pricey
Located in North Beach, this hotel is within a 10-minute walk of Aquarium of the Bay, Pier 39 and Ghirardelli Square. Lombard Street and Alcatraz Island are also within 3 mi (5 km). Beach St & Mason St Stop is only a 2-minute walk and Jefferson St & Powell St Stop is 3 minutes.
Overall 8.1 Excellent
Based on 5,402 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.2
Pros: Dated but clean. Need a new decorator when they renovate. Horrible.
Good
6.5
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
8.0
Good
7.7
Okay
4.5
Okay
5.7
Cons: Very dirty the rooms
Excellent
10.0
Excellent
8.0
Good
7.6
Excellent
9.3
Excellent
8.0
Excellent
10.0
Excellent
9.7
Good
7.7
Excellent
10.0
Excellent
8.2
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
6.8
Excellent
9.1
Excellent
9.1
Pros: Great location! Easy walk to many nice places in San Francisco. Beautiful facilities.
Cons: Too expensive to park car overnight - over $50!
Excellent
8.8
Pros: Location, cleanliness, Spacious for two, Friendly staff, pricing on short notice.
Cons: $50/night for parking Made price on the hotel less of a positive.
Mediocre
2.0
Pros: Tv Didn’t work I emailed hotel they did not respond to me.
Cons: Tv didn’t work at all. Bad reception bad tv system.
Excellent
8.8
Pros: Staff EXCELLENT
Cons: Noisy room
Good
6.5
Pros: Location was close to the wharf area. Room size was very generous.
Cons: A lot of noise at night even though I was on the highest floor. Bathroom is very old and small. Someone stole my iPad while I was there so safety concerns.
Okay
4.0
Pros: Very little
Cons: Bathroom unpleasant room right next to loading fock
Good
6.0
Pros: Rooms were clean and everything we wanted tondo was within walking distance.
Cons: The room and bathroom were very small.
Excellent
10.0
Pros: We will stay at no other hotel when we are in San Francisco
Excellent
10.0
Pros: Great location
Cons: Price
Excellent
8.0
Pros: Great location to walk to wharf/pier/ cruise locations and variety of restaurants. . Nice hotel. Outdoor firepits for eating and drinking really great value during COVID restrictions
Cons: It would have been nice to be able to access movies or our own streaming accounts on the awesome/ large TV screen. Local cable tv offerings were many, but not particularly interesting.
Excellent
8.5
Pros: Location and staff were great
Cons: Overdue for renovation
Okay
5.7
Pros: Very close to fishermans wharf so walking is very easy
Cons: Stayed here on New Year's Eve. Got placed in an accessible room. The beds are terrible. I'd say if they got new beds, it would be decent
Excellent
10.0
Pros: The rooms had a lot of charm. Parking felt secure considering the homeless hanging out in the wharf area.
Okay
5.0
Pros: It was close to Fisherman's Wharf.
Cons: I specifically asked for a room that would be away from street-type noises....I was given a room overlooking the town bus terminal! Back-up beeping, diesel engine and loud communication until after 1 AM!!! The bathroom was not clean. The tub/shower took ~ 20 minutes to drain...gross! NOT a great value overall for the high price!!! The hallways look dingy and dated.
Good
6.8
Pros: Location was great
Cons: The room was kinda blah. Room/decor looked tired, plain and had no fridge.
Okay
4.5
Pros: Close proximity to the Wharf
Cons: Rooms are very dated, beds uncomfortable, cost for parking was ridiculous, poor onsite amenities, noisy, crowded, not a great Starwood property:(
Excellent
8.0
Pros: easy walk to both Pier 39 & the Wharf.
Cons: hotel layout and elevators confusing - entrances and exits funny
Good
6.5
Pros: - Good location next to Fisherman's Wharf. -The price is good for what you get. - Cool area with little fireplaces out in front.
Cons: This is probably unique to my visit but: - The gentleman who checked me in was incredibly rude. - There was used shampoo and soap still in the bathroom suggesting that it wasn't cleaned very thoroughly. - They were cutting trees right outside the rooms causing a lot of noise and dust during the day.
Excellent
8.2
Pros: Clean good size room. Staff greatn
Cons: Noise
Okay
5.7
Pros: Staff were good.
Cons: Beds were too soft and uncomfortable Itchy Beds
Good
6.8
Pros: The place was mostly clean, attractive decor, in the best part of town, windows open slightly, nice sheets/comforter/pillows, quiet, I felt safe.
Cons: I am disabled but had to walk down 5 1/2 long weird hallways to get to my room. The setup is ridiculous. There were a few too many hairs in my shower. I found the mattress to be uncomfortable. Some staff was snooty and pushed guests through like a herd of cattle at check-in time.
Excellent
8.8
Pros: Hop-skip-n-a-jump away from the piers. Nice sized room. Friendly staff and gave us 1.5 hour late checkout which made life much better on this trip.
Cons: Odd layout. Only one entrance, it was like 1/3 of a block in- which means you have to walk [on average] > 1/4 a block after entering lobby to get to one's room. Also i wish the website had mentioned the $50 a day for parking[we were in town for 24 hours.] This might have been the going rate for Fisherman's Wharf but this would've made the difference between this place and a place nearly $40-60 cheaper: longer walk to piers but saving $40-50/night is a big difference. Might not have been the hotel's fault maybe the booking site should've mentioned this, but still this is important information. Other complaint, probably more universal: really going to charge $14 to use hotel WiFi in one's room?! In 2015? First time rentimg hotel in San Francisco. Is this the norm? Free on lobby, though. Very not cool.
Okay
4.0
Pros: location
Cons: room was end room a where deliverys started at 4:30 am and too noisy till 6:00 am and very dissapointed in that
Okay
5.1
Pros: I really enjoyed the location. We were able to leave our car parked in the garage while we walked around.
Cons: While checking into the hotel the lady got smart with me numerous times. When I asked about the noise level she gave me a smart reply. Parking was expensive! By the time they added on the hotel tax it was almost 60 bucks!
Excellent
9.4
Pros: The room was very spacious
Cons: No showercap in bathroom
Located in Downtown San Francisco, this hotel is within a 10-minute walk of Embarcadero Center, 555 California Street and Ferry Building. Exploratorium and Coit Tower are also within 15 minutes. California St & Battery St Stop and California St & Sansome St Stop are within a 5-minute walk.
Overall 8.1 Excellent
Based on 2,958 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.8
Cons: Rooms were extremely small
Excellent
10.0
Excellent
10.0
Excellent
8.0
Okay
4.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
5.4
Excellent
8.0
Excellent
10.0
Good
7.7
Excellent
9.1
Excellent
8.5
Good
7.7
Excellent
8.5
Good
7.7
Excellent
8.0
Pros: Clean rooms
Cons: Bed was too small and rooms were tiny
Excellent
9.3
Pros: excellent value for the money, room was comfortable and great location. Staff was very nice and aim to please.
Excellent
9.7
Pros: Great location for a "staycation." We live in SF, and spent the night downtown. First dinner, then movie (at Embarcadero Cinema), then a stroll to the Ferry Building. All this within about three blocks. When we arrived, we were given a free upgrade to a slightly larger room (maybe it was a slow Friday night, but they didn't have to have done this). The room and bed were comfortable, although the TV was a bit on the small size (not tiny, just not huge). The room had plenty of room for the two of us, and the queen bed fit our two larger frames nicely. The "Living Room" on the lobby level was quite comfortable, with free espresso drinks and computers available. Free wifi throughout the hotel. We didn't try the restaurant, but there is a Starbucks on the corner (two doors down) that opens quite early, so we had a nice breakfast and coffee there. We enjoyed our stay, and thought the price was great for a downtown SF hotel room.
Cons: Our only complaint was that the window was dirty. It looked like some cleaning had gone on above us, and the soap/water had streaked our window.
Excellent
8.0
Pros: The room was very clean and the bed comfortable. It was also very quiet, which was nice considering we were in downtown area.
Cons: They could have offered more than 1 bottle of complimentary water per day 😐 I mean seriously, that just makes the hotel look cheap!
Excellent
8.0
Pros: Chilled, filtered water in reusable bottles. Rooms were comfortable and quiet.
Cons: Staff were helpful, but could be a bit friendlier.
Excellent
10.0
Pros: Honestly, everything was great. So convenient for people working in FiDi, clean and great value. This will definitely be my go-to hotel for work trips to San Francisco!
Excellent
8.6
Pros: Nice room at a fair price
Cons: Tried to lower the room temperature, but the thermostat didn't work. Also, very noisy group in front of the hotel outside my window late into the night. I should have complained but didn't. It was hard to sleep.
Okay
5.4
Cons: The king bed is 2 full beds pushed together. Couples beware, no cuddles here. A lot of wear and tear.
Excellent
9.1
Pros: Staff was friendly and very helpful. Room was clean and bed comfortable. Although we were in front of hotel, street noise was minimal. Nice flat screen TV and good in-room coffee.
Cons: Room was very small.
Okay
4.5
Pros: Location is excellent
Cons: The carpet in my room was badly soiled and the toilet was running when I checked in but nobody answered at the front desk when I called to have it repaired. Frustrating. At the price I expected a much higher service level.
Excellent
9.4
Pros: Great location, very convenient, comfortable.
Cons: Breakfast is minimal (fruit, coffee, and granola bars) but can be useful.
Located in North Beach, this hotel is within a 10-minute walk of Ripley's Believe It Or Not Museum, Ghirardelli Square and Lombard Street. Pier 39 and Van Ness Avenue are also within 15 minutes. Jones St and Beach St Stop and Beach St & Mason St Stop are within a 5-minute walk.
Overall 8.1 Excellent
Based on 1,316 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Pros: The place was gorgeous, clean and spacious
Cons: But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
Excellent
8.0
Excellent
8.8
Excellent
9.4
Pros: Nice place high end
Cons: Expensive
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.0
Pros: Great location. Staff was very friendly and accommodating.
Cons: We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
Okay
5.4
Pros: Close to the wharf and waterfront
Cons: Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
Excellent
8.0
Pros: Location
Cons: Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
Good
6.5
Pros: Price, Location, access to taxi's.
Cons: I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
Good
7.7
Pros: Loved the heated pool. Used every day.
Cons: Was given an ADA room
Excellent
10.0
Pros: The staff was very friendly and helpful. The facility was clean and comfortable and you couldn't ask for a better location for Fisherman's Wharf.
Excellent
10.0
Pros: I was here on business. I was very pleased with my room and the staff. My room was really clean and the workout room had many treadmills. The only thing negative comments would be minor so I won't even mention them. Thank you Hyatt !!
Excellent
9.1
Pros: the location is awesome!
Cons: Our room had a moth both odor to it!
Excellent
10.0
Pros: The hotel was clean and convenient to getting around the city, especially the piers and fidi, which is why we chose it. The neighborhood is very touristy, which means the restaurants aren't great, nor is the shopping, but it's close to some tourist attractions if that's the purpose of your visit. The outdoor pool and spa were an added bonus! The hotel also offered laundry machines on each floor which was nice (though detergent should be included in the cost!). The room itself was very clean, comfortable and modern. There were USB plugs and big, bright windows as well as an ottoman for lounging while working. The included wifi isn't super fast, but can be upgraded if needed.
Cons: Some of the desk staff was less knowledgeable and friendly than I would have expected, but others were great and made up for it!
Excellent
10.0
Pros: Location
Good
6.8
Pros: Location was close to wharf activities Food and shopping choices were abundant.
Cons: Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
Located in Downtown San Francisco, this luxury hotel is within a 10-minute walk of Grace Cathedral, SHN Curran Theatre, and 555 California Street. Westfield San Francisco Centre and Embarcadero Center are also within 15 minutes. California St & Mason St Stop is only a 2-minute walk and California St & Powell St Stop is 2 minutes.
Overall 8.1 Excellent
Based on 733 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Pros: Wonderful time here no bad experiences
Cons: Totally preference but the beds are too soft and frankly the food is over priced for the quality. It's clear the food has not been under a real chefs direction for a while but these are relatively minor complaints
Excellent
9.4
Excellent
9.7
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.7
Good
7.4
Excellent
8.8
Pros: Room was large & I only had a queen. Bed, pillows & sheets all very good. Hotel is dated but some would call that charming.
Cons: My robe had stains on it.
Excellent
9.7
Pros: The view is amazing in the linens were very comfortable
Cons: Valet parking is a bit steep in price
Good
7.1
Pros: Very luxurious and clean. The staff was friendly and helpful, especially the management. When things went wrong, they were accommodating to benefit me for the inconveniences.
Cons: Upon checking in, they didn't have our room available until the next day. Not sure how that even happens, but after talking to the manager, he miraculously was able to get our room. I had an allergic reaction to the laundry detergent they use on the bed sheets and my eyes swelled up. I was told that if you have allergies, you need to call in advance to make sure they wash the bedding with hyper-allergenic detergent (they normally use Dawn). For the inconveniences, they did comp me my room service.
Excellent
9.7
Pros: I originally was trying to book this hotel via the QANTAS website however they had problems, so I rang the hotel direct and they were most helpful. Not only did they book me in, but they beat the original price and converted it for me to $AUD for my small brain. I drove to SFO from LAX - on arrival bell hop service was excellent, didn't miss any bags or jackets that were in my car. Stayed in the main building - Fairmont Queen room Clean and tidy Free WiFi BathTub Excellent staff Late checkout Food selection and room service Tonga room is a must see Location very central to anywhere you'd like to be in SFO
Cons: The main building although grand, is a little dated. The refurbished rooms are good, but the particular room I was in the door didn't fully open because the wall gets in the way, so for room service the trolley couldn't be wheeled in, food had to be carried in from the door, and there wasn't really any table to put the food on, only the writing desk or the fold out mini bar. I had to call for slippers
Excellent
8.2
Pros: Comfortable beds. Great location. Nice staff. Beautiful decor.
Cons: Poor soundproofing- we could hear everything next door. $65 parking and $14 wifi. "Courtyard view" misrepresents the huge noisy cooling type towers. Breakfast was 1 1/2 hour late. Dinner in the restaurant was loud and only mediocre.
Excellent
9.7
Pros: The room was huge, clean, beautiful.
Cons: I would have liked some instruction on how to use the hotel Wifi
Excellent
10.0
Pros: View, room, service
Excellent
10.0
Pros: Beautiful hotel, great service. Staff very helpful, especially Scott at front desk
Okay
4.5
Pros: Staff & location
Cons: Quality if product - 5 star hotel was at best 3 stars. Everything was dated / old. Not selecting this hotel again.
Located in Downtown San Francisco, this hotel is within 1 mi (2 km) of Westfield San Francisco Centre and Ferry Building. Lombard Street and Painted Ladies are also within 2 mi (3 km). Powell St & O'Farrell St Stop and Powell St & Geary Blvd Stop are within a 5-minute walk.
Overall 7.9 Good
Based on 2,156 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Close to Union Square, BART, and Trolley System. Felt very clean and very safe. Appreciated that we had housekeeping every day. (Some hotels are not doing that at the moment because of Covid)
Okay
5.7
Mediocre
3.7
Excellent
9.1
Excellent
8.8
Good
7.1
Okay
5.4
Excellent
9.4
Excellent
9.1
Excellent
10.0
Good
7.4
Excellent
10.0
Pros: Recycling bag in the rooms Newly renovated
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Okay
5.1
Good
6.8
Excellent
8.0
Great location. Lots of access to good dining and entertainment.
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.1
Okay
4.5
Excellent
8.8
Excellent
10.0
Good
7.4
Good
6.2
Good
7.4
Excellent
8.0
Excellent
10.0
Mediocre
3.3
Pros: Ridiculous amount charged for parking. Internet wasn't free. No complimentary snacks
Cons: Price. Rate.
Excellent
8.8
Pros: The location is perfect, located right in Union Square and 3 blocks from the Powell BART station. It's a &10 cab fare to the fisherman a wharf and here's a nice 2 mile walk back through China Town and North Park. The concierge was extremely helpful as well.
Cons: There was no fridge in the room and parking was pretty outrageous, $47/day plus an $8 parking garage fee?!
Okay
5.4
Pros: Location
Cons: Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
Okay
4.6
Pros: Bed
Cons: The room, for the price I paid. Bathroom doors
Excellent
8.0
Pros: Wasn't that impressive to me. Nice view.
Cons: Toilet running. Didn't get the room I was supposed to get because it wasn't ready at 4 PM
Excellent
8.6
Pros: Very clean, comfortable room. Location was great. Conference facilities were very versatile.
Cons: There was a whistling sound coming from my window when the wind blew. The window was fixed, so it was not slightly open. The sound made it difficult to sleep at night, so I had to put on a white noise maker from my smartphone to be able to sleep. No free wifi in conference facilities was annoying.
Good
7.7
Cons: Parking very very very expensive
Excellent
8.0
Cons: The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all
Located in Downtown San Francisco, this hotel is within a 15-minute walk of San Francisco Museum of Modern Art and Moscone Convention Center. Ferry Building and Lombard Street are also within 2 mi (3 km). Powell St & Market St Stop is only a 2-minute walk and Market St & 5th St Stop is 2 minutes.
Overall 7.8 Good
Based on 1,336 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
8.0
Good
7.4
Mediocre
2.0
Excellent
10.0
Excellent
10.0
Okay
5.4
Excellent
8.0
Excellent
8.2
Good
7.4
Excellent
8.0
Good
7.4
Okay
4.0
Mediocre
2.0
Pros: Not able to respond on this
Cons: This is frustrating experience because I was not expecting such a hassle regarding the booking of my hotel. Went to check in as expected to the hotel but was informed that there was no reservation under my name despite showing them your company's confirmation. Sadly, the hotel has no room available so my only recourse is to go back home and take the last flight. Fortunately, I was able to changed my flight reservation but I have to rushed to the airport and catch the flight. This is disgusting to say the least!
Okay
4.3
Pros: Good location near Union Square.
Cons: Rooms are very small and doors are ill-fitting. That means you get to hear what is happening in the hallways all night long. Every conversation, every slammed door, everything. If that's not enough for you, there are noisy air conditioning units in the lightwell just outside the window. The acoustics are not favorable for sleep at this hotel, but that's OK, because the beds are tiny and the pillows are lumpy, so you probably wouldn't sleep much anyways.
Good
6.0
Pros: Single bed room for 110 after taxes. Decent.
Cons: My room had a funny order. Not sure if all rooms were like that.
Excellent
8.0
Pros: We liked the location and cleanliness.
Cons: A little small but okay for the price.
Excellent
10.0
Pros: We loved Hotel Fusion so much! Stayed here for two nights after we drove up the coast. The decor and architecture was so amazing and inviting from a long day on the busy streets. We arrived early and they let us check in a little earlier then expected, because the rooms were ready and we wanted to rest for a bit. The bar was dark but romantic, with a spooky theme for Halloween. The staff went above and beyond everyone so friendly, Espcially the fun doorman with the puppet and the very friendly front desk woman. Thanks so much Hotel Fusion, we will definitely be back!!
Good
6.2
Pros: Location
Cons: Room always smelled like smoke
Okay
4.5
Pros: New lobby area.
Cons: AC was broken so we couldn't sleep. We informed front desk but it was no surprise and they just said sorry without doing anything else for us.
Good
7.7
Pros: The hotel is convenient to Union Square and public transportation. The room was clean and the bed was comfortable. The price was decent compared to other hotels in the area.
Cons: The room was very small and the in-window air conditioner was very loud. This hotel isn't for people looking for great amenities. If space isn't a concern, and money is, this is an adequate option for the Union Square area.
Good
7.1
Pros: Great location near Union Square. Price was attractive. I would stay there again if I needed to save money, but I don't so I won't. Next time I will move to a higher price category.
Cons: The lobby is very small and has minimal staff (e.g., no bell hop even though there is a bell hop desk). There was constant fan noise in the room from outside an interior window. The breakfast is not worth considering. It took 75 minutes to get our car through the valet.
Okay
4.0
Pros: Good Location
Cons: Room was tiny, worn and just old. The picture in the preview were certainly not representative the actual lobby and rooms.
Excellent
10.0
Pros: After a day of run arounds, my trip was delayed about 7 hours, I was supposed to check-in at 3pm. I called the hotel to let them know I was going to be late so that they could hold my room. The 2 times I called to push back my check-in time the staff at the hotel made me feel like it was not hassle. Every time they changed my check-in they said drive safe and they would be waiting for my arrival. The staff definitely made me feel welcome when I finally got in and check in was in less than a minute. I walked up to the front desk to let them know I'm here to check-in and they asked for my name. The staff said we were waiting for you here's your key and I needed to sign after they swiped my card.
Excellent
8.2
Pros: You can't beat the location. It's one block away from Macy's and the Powell St cable car stop. Major shopping stores are all within walking distance.
Cons: The room is quite small.
Located in Downtown San Francisco, this hotel is within 2 mi (3 km) of Moscone Convention Center, Lombard Street and Pier 39. Alcatraz Island and Palace of Fine Arts are also within 6 mi (10 km). Market St & Stockton St Stop and Market St & 4th St Stop are within a 2-minute walk.
Overall 7.5 Good
Based on 1,461 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.5
Pros: Inexpensive compared to the other options.
Cons: There qas a fight for the shared bathroim in the middle of the night that woke me and it was noisy from the street outside.
Excellent
8.5
Excellent
8.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.5
Pros: I got an excellent deal on this room. The valet was extremely professional and friendly and made me feel right at home even though I was pretty scattered when I arrived. The rooms were cute and clean, and the restrooms and showers in the hall didn't bother me. I was actually surprised that I never had to wait to use either.
Cons: I wish there would have been parking, it didn't occur to me that I would have to pay to park my car overnight and my budget was really tight for this trip. The young woman who checked me in was not very friendly. The mattress on my bed was not very comfortable, but significantly more comfortable than the ground I had been sleeping on while camping all week.
Good
6.0
Good
6.0
Excellent
8.0
Excellent
8.0
Excellent
9.7
Good
6.0
Okay
4.5
Excellent
10.0
Good
7.1
Okay
5.4
Pros: It looked cool from the outside.
Cons: I guess it is my fault for not looking closely at the details of the booking, but I assumed I would have my own bathroom for almost $200 a night.
Excellent
8.5
Excellent
10.0
Excellent
10.0
Mediocre
2.8
Excellent
10.0
Good
7.1
Okay
5.1
Good
6.6
Excellent
9.7
Excellent
10.0
Excellent
10.0
Good
6.0
Excellent
8.2
Excellent
10.0
Good
6.3
Excellent
9.1
Good
7.7
Excellent
8.5
Okay
5.7
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
9.4
Good
7.7
Excellent
9.4
Excellent
8.2
Good
7.1
Mediocre
2.0
Pros: Nothing
Cons: I would not advertise this establishment as a hotel. There were bugs. It smelled bad.
Excellent
8.8
Pros: Unique architecture, walking distance to downtown attractions and friendly staff.
Cons: Premium price for parking and limited breakfast options.
Excellent
9.7
Pros: The hotel is modest but very nice. Everyone was friendly and the morning coffee was good. Never had an issue with the shared facilities. Being one block away from the Moscone Center was great. Everything was always clean
Cons: The "occupied" sign on the bathroom was accurate.
Excellent
8.0
Pros: Very convenient to Moscone Convention Center, Union Square, cable cars and Market Street buses, F train and BART, most reasonable rates in the area, includes free WiFi.
Cons: Hallway shared bathrooms, very small rooms, no business center, pool, breakfast, etc.
Located in Downtown San Francisco, this hotel is within 1 mi (2 km) of Ferry Building, Lombard Street and Pier 39. Oracle Park and Palace of Fine Arts are also within 3 mi (5 km). California St & Kearny St Stop is only a 5-minute walk and California St & Grant Ave Stop is 5 minutes.
Overall 7.4 Good
Based on 2,305 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.7
Excellent
10.0
Good
7.4
Excellent
10.0
Good
7.1
Cons: Extra thin walls, could hear children crying at 1am
Good
7.1
Excellent
8.0
Excellent
8.0
Good
6.5
Pros: Not that good
Excellent
10.0
Excellent
8.0
Excellent
8.5
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.4
Okay
4.2
Good
6.5
Good
7.7
Good
6.2
Excellent
8.2
Excellent
9.7
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Pros: Friendly staff, quick check-in and check-out Great location between Financial District and Chinatown and within walking distance to Union Square and Telegraph Hill
Cons: Very expensive parking ($45) Very simple, no frills hotel, not attractive as other Hilton venues
Excellent
10.0
Pros: Close to china town, walking distance to union square, it has VIP lounge area with food, it's clean, good rate. Easy cab access. Friendly staff
Cons: Nothing
Mediocre
2.0
Pros: The view is the only thing we enjoyed.
Cons: Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
Excellent
8.2
Pros: Beds were comfy, gym small, food in restaurant was tasty.
Cons: Outdated showers, expensive food and room service, small gym.
Excellent
8.0
Pros: Great Location and professional staff.
Cons: Small rooms, no small cooler for beverages in room. Small bed the size of a double. No room for toiletries in bathroom. I requested a quiet room and was given one right next to the elevator, go figure.
Good
6.0
Cons: The dingiest and least-attractive Hilton I've ever seen. $50 for parking? Really?
Good
6.2
Pros: Bed was comfortable. Room was a good size.
Cons: Could hear everything around us. Water pressure was very low. Nothing that made it worth the price.
Excellent
8.8
Pros: Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed
Cons: Being that it was super bowl weekend price was out of control
Good
6.8
Pros: The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful.
Cons: For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
Okay
5.7
Pros: I honestly don't have nothing really good to say
Cons: I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
Mediocre
2.0
Cons: Oh boy..where should i begin? i was on a long business trip, checked in for 21 nights. Unfortunately i've experienced more issues in this hotel than in any other hotel i have ever stayed in, not just Hilton.. and trust me i stayed in many of them! Here's a summary of my experience at the HILTON SAN FRANCISCO FINANCIAL DISTRICT: [Air conditioning] At the very beginning, i was given an 'Upgraded' room with a nice city view, a balcony, and a non-working air conditioner. I called the front desk, who sent a technician that fixed the issue for an hour then it died again. The day after, i called the front desk and they sent a technician for the 2nd time, who told me this time that i either need to change my room or let him replace the entire air conditioner unit which will take 2-3 hours. Since it was 9 PM,i suggested he will enter my room during the day while i am at work and replace the unit, the technician confirmed and said he will come back the day after. a day passes by, i come back from work at around 9:30PM , and the air conditioner is still dead. I go to the front desk and they appologize and suggest to replace my room, i agree to do it the day after. [Water leakage] Overnight, at around 3AM i hear the sound of drops.. i turn on the light, and there is a WATER LEAKING FROM THE CEILING directly into my open luggage!!! I had to empty my luggage in the middle of the night and put it upside down to dry. clothes are now wet and stinky! The hotel management appologized and changed my room immediately. The managers (Anthony / Alonso) suggested to take my clothes and send them to the dry cleaning and so i did.. I thought that this will be the last incident i'll have..but of course i was wrong! [The noisiest room] Next, They put me in a new room which had a scenic view to the Bay, but unfortunately located next to the elevator which is the busiest area in the floor. Quickly enough i realized that the Elevator is not the only problem in the room, because right next to the elvator there's the floor's vending and ice machines which was used 24/7 so it was probabely the noisiest room in the hotel. (Who doesn't like to wake up in 2AM to the sound of a coca-cola bottle dropping of a vending machine right next to your door?) In that room (2701) i also had neighboors who: - brought a dog and put the dog in the balcony for hours, - smoked a bunch of blunts and threw the butts on my side of the balcony - Partied all night with loud music (till 4 AM) even though i called the front desk and the front desk confirmed that they will take care of it (which they never did. obviously!) [Keys that never works] Over a week or so, Digital key (Hilton app) wouldn't work anymore. I had to ask for Physical keys, which unfortunately didn't work more than once or twice. Eventually i had to go to the front desk and replace my Physical keys about 5-6 times in a week. [Elevator with a surprise!] At te evenings, you'll enjoy a long waiting line to the elevator. one of the evenings i waited in the lobby for 20 min just to get into an elevator! Eventually it seems like taking the elavator is slower than taking the stairs But that's not all, one day the elevator door opened and a revealed a very surprised couple who had sex inside the elevator!! (March 27th around midnight) So, if your'e into kinky sex scens you might want to wait for the elevator after all. [Overcharged] To make this stay epic - the final reciept shown that i've been overcharged $605 for parking that i never used!!! Called the accounting department and they admitted their mistake. [Conclusion] SOMTHING NEEDS TO CHANGE IN THIS HOTEL! and i say that as a Hilton Diamond club member who spent 100+ nights in the last year only. Due to tis stay, I am currently re-considering keeping my Diamond status, already registered to IHG and Marriot for my next stays.
Good
7.7
Pros: The view was amazing and it was centrally located.
Cons: The wifi was not free and I was bumped from a room with double beds to a room with a single bed. I would have been okay with the change if I had been notified beforehand or been compensated somehow.
Good
6.0
Pros: Great location.
Cons: I booked via kayak and which routed me via priceline. I paid extra for a queen bed with a bayview on a premium floor. However when I got to the hotel they said there is no such combination only the king beds have that combination. They either had a city view on a premium floor or a bay view on a low floor - where you could not see the bay. After some negotiating I settled on a double bed on the 18th floor with a bayview. Be careful when booking thru third party sites, it seems the descriptions are misleading.
Okay
5.7
Pros: I liked being able to purchase on the internet
Cons: I did not like getting double charged for the stay because the KAYAK/AMOMA credit system was not working. I also did not like getting fraudulently charged for food I did not order nor a long distance phone call on a room phone that did not work. I will not be booking with either Hilton or Kayak in the future.
Excellent
8.5
Pros: Location
Cons: Seemed like it was more fore business stays.
Excellent
8.0
Pros: Good view.
Cons: Bed a bit soft.
Excellent
10.0
Pros: Beds were very comfortable and clean!! It was a very pleasant stay and I would highly recommend it! Danny the front desk man was great and so was Paul at the front bar area.
Cons: Nothing hotel wise. Only issue was a weirdness from the back bar area. Felt I was being monitored and made me feel uncomfortable.
Good
7.1
Pros: La ubicación del hotel
Cons: El personal de la recepción no es amable ni amigable con los huéspedes.
Excellent
10.0
Pros: Clean room and comfortable bed.
Cons: Limited fitness center
Mediocre
2.5
Pros: I didn’t like anything. I was forcing myself to like it, but the customer service of the stuff and the manager on site was the poorest I’ve ever experienced!
Cons: Let’s start with cleaning the room , following social distancing (which wasn’t happening in that hotel when I traveled) and of course, customer service has to be improved. Sooner the better
Excellent
10.0
Pros: Thanks to everyone but Patricia and Usha were so amazing and pleasant
Cons: N/A
Good
6.8
Cons: can hear the foot steps of the people above me !
Good
6.0
Pros: Friendly front desk.
Cons: Outside windows are very, very dirty. Paid extra for bay windows and couldn't see anything because of dirt.
Good
6.0
Pros: I didn't like the size of the room too Small
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