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4.0
The gas tank was half empty and someone else’s water bottle was in the car. The car was a Dodge Challenger, which was “all we have” and was awkward to drive. Hard to handle. Hard to access backseat. Probably something to sue with Hotwire. We thought we were renting from Avis but found out after reserving it was through Hotwire somehow.Reviewed 26 Feb 2023
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2.0
Arrived in Mexico City and they refused to honor the reservation because all I had was a debit card (same used to prepay the reservation). Now I asked for a refund, they deducted $40 as a cancelation fee. I'm going to have to dispute this.Reviewed 13 Feb 2023
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10.0
Very charming and professional staff. Gave the car of my choice with smile. Keep it upReviewed 8 Feb 2023
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2.0
Unfortunately they charged me more than I reservedReviewed 7 Feb 2023
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8.0
I like the service provided and the communication with the airport bus driver. She was wonderful and communicating well with the many customers. The process of getting the car is a bit slow and process of picking up car a bit cumbersome. Dropping off the guy didn't print or acknowledge the return and it took a while to even greet me as I stood in the lobby and tried to figure out how to return car. There should be some sort of sign or something to explain car return to these little off airport locations. Seems like there is no standard processReviewed 1 Feb 2023
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6.0
first car broke down twice, causing many hours delay in visiting theme parks. Very disappointing! Toll road option was not explained and later could not be utilized. Very disappointing and expensive car exchange and second car was smooth if time consuming replacement car was much nicer than first carReviewed 29 Jan 2023
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2.0
Honestly, my last rental experiences with Avis at LAX has terrible. Although check-in timing was acceptable once my rental agreement was completed I had to wait over an hour to get my car. Yes, over an hour (67 minutes to be exact). Just as troubling the staff show no concern to the wait time. Although the guy working the front of the line was nice enough, nobody from management bothered to come out and apologize for the wait. I will look to rent elsewhere when in LA and advise all of my co-workers to avoid Avis.Reviewed 27 Jan 2023
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10.0
We had an excellent rental experience in all regards with Avis on this trip.Reviewed 10 Jan 2023
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10.0
The airport rental car facilities were all slammed but the workers continued to diligently work the hours long line even as we closed in on 1am.Reviewed 28 Dec 2022
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10.0
Great service and great people.Reviewed 14 Dec 2022
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10.0
Super fast, easy booking. Car smelled of smoke, but okay to drive with windows down. Super nice staff.Reviewed 19 Oct 2022
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8.0
Everything was great thanks.Reviewed 18 Oct 2022
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