Book Ace hire cars in Los Angeles

Reviews for Ace in Los Angeles

Recent reviews

Traveller rating

Wonderful

21

Very Good

6

Good

2

Okay

9

Fair

1

Mediocre

0

Poor

112

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get the careven though

car availablegreat price

car was cleancredit card

shuttle from the airportcustomer service

friendly staffnever rent

car insuranceper day

2.0

There were no proper directions to the rental office so many of us had to call. The wait at the office was 2 hours. The rental agent was aggresive and unhelpful. I paid for the rental on line and he said they had no record of it at the ticket counter. I was charged twice and had to dispute it with my cc company. I was told at the ticket counter that if the car was dirty i would be charged. Worse rental of all time, i wont be renting there again.Reviewed 26 Mar 2023

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6.0

Specifically picked this agency bc the rate promised an Infinity Q50 or similar. Was given a Dodge Charger in a unique green color. Also ended up paying extra for insurance I didn't need because I couldn't immediately produce proof of rental insurance through my policy. The line was so long at that point, I just wanted to get out of there. I'll go back to a bigger agency next time. Drop off was very easy.Reviewed 21 Mar 2023

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4.0

It's hard to tell this from the description but you need to take 2 shuttles to get to the site. When we got there, the wait was about 2 hours. It was a good value but I wish we'd paid more to go to a closer rental place (which I'd really tried to find and thought this was) and one that was better organized so our check in wait wasn't so long.Reviewed 19 Mar 2023

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2.0

I showed up to pick my car and was informed they didn’t have one for me.Reviewed 14 Mar 2023

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2.0

You need to take public trasnprtation to get to their office. The public bus is packed and hauling your luggage there is a pain. You are dropped off on the side of the road from the LA bus and wait for ACE to come pick you up (hopefully). Other than the desk agents, the employees were very helpful. And on drop off - I had to take an Uber back to the airport. Very poor and difficult experience.Reviewed 8 Mar 2023

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10.0

Virtual check in was a breeze. Dropoff was also very simple, literally park the car and leave. Price was the cheapest out of our group of friends and we had the nicest vehicle. Only complaint is the vehicle had a lot of scratches, not really a biggie for us.Reviewed 3 Mar 2023

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2.0

These guys are scammers. They refuse to honor our prepaid reservation. They tried to charge us more than double. Ended up leaving the car and taking an UberReviewed 28 Feb 2023

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8.0

Price check in and out are great. Car was in terrible condition back up camera did not work, was scratched up really bad and dirty.Reviewed 25 Feb 2023

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4.0

Customer satisfaction zeroReviewed 25 Feb 2023

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10.0

Better car than expected. Fast service. Nice people.Reviewed 24 Feb 2023

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6.0

Did not know Ace did not have a direct pick up shuttle from airport. I was traveling with my husband and infant and we had to take a metro connect bus from the airport to a dark bus stop to meet the Ace van. I would not recommend if landing at night or if traveling alone/with kids.Reviewed 20 Feb 2023

review from

2.0

The check-in experience was horrible. The online quoted price ended up being $200 more. Long line with only two people to service the line and also another kiosk with a person online. Pressure to take the ACE vehicle insurance. We have a USAA vehicle insurance policy that covers rental cars and we ususally use this when renting vehicles. However, the online kiosk demanded to see the insurance policy. Had to get out of line, phone USAA and ask to have the policy coverage emailed to me. Then I had to get back in line and wait for another turn at the kiosk. When I presented the policy, I was told this policy is in my husband's name and I must show insurance coverage in my name. I explained that he is the USAA member and the coverage includes all family vehicles and rentals. He then said he would make a new reservation in my husband's name without telling me that the price would increase from our quoted online price by $15 per day due to an "upgrade." People who were trying to use their credit card coverage for insurance were told they could not without a statement from the credit card company that this was authorized. NEVER rent from ACE. You will pay the same or more than renting from the national brand companies.Reviewed 19 Feb 2023

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• How much does it cost to hire a car from Ace in Los Angeles?

  On average a car hire from Ace in Los Angeles costs ₹ 13,587 per day.

• What is the most popular car hire from Ace in Los Angeles?

  Full-size (Ford Mustang Convertible or similar) is the most frequently booked car hire type from Ace in Los Angeles.

• How many car hire locations does Ace have in Los Angeles?

  Ace has 1 hire location in Los Angeles. Take a look at our Ace hire location map to find the best car hire near you.

• Does Ace have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  No (according to our data)