Daily cleaning, installation of cabin HEPA filters on flights from the United States to Srinagar
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Scores according to KAYAK customer reviews
Cons: "The different class of seating was silly to me everyone was at the back of the plane open seats every where but you had to sit in assigned seat"
Pros: "The premium plus seats are quite nice! Excellent movie selection too."
Pros: "Safe flight. Thank you!"
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Cons: "One of the csbin crew was very angry, rude snd confrontationsl to the wheelchsir assistsnt. He challenged her sbout not picking up my carryon from the foor where he put on the floor. She commented she did not like to work for Uunitd because they were demsnding and demesning. This united rmployee csme back 4 times as we werr behind each other when we deplaned. Twice he szid,"L'm dorry but....." finslly he adked fpr her nsme. Tsking out hid isdues on another employee was unvslled for and unprofessional."
Cons: "I was lead to believe I was booking a flight on lufthansa. It turned out it was United in a confirmation email a few weeks following the purchase. Then 24 hours prior to boarding, a notification comes in that I am flying Air Brussels. This leaves me with confusion - which airport terminal to go to, where to check in, who to call, etc. When I finally arrive to the airport at JFK, I find there is no Air Brussels Check in and that I need to go to United. But United no longer operates out of JFK, so I was finally directed to the British Airways terminal to check in with Eurowings. The flight was supposedly a Eurowings flight in collaboration with Lufthansa and United but operated by Brussels Airlines. I’ve never before experienced this miscommunication and confusion with one single flight, especially in my home country. When I booked the flight, it was quite clear it was Lufthansa and I paid Lufthansa prices. I was very disappointed overall with the experience leading me up to boarding time and had I known it was not a Lufthansa plane and crew, I would not have booked it. I hope you can I understand my frustration as this was poorly communicated and manasged and was quite misleading from the start. I would appreciate some compensation or recognition for the confusion as I will no longer be using Kayak or third party booking sites due to the way this was handled. I am a loyal Kayak user, but this was just too much and nothing like I’ve ever experienced before."
Pros: "Steward and Stewardess very nice and helpful"
Cons: "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
Pros: "The crew was wonderful"
Cons: "The breakfast"
Pros: "Everything was very good"
Pros: "Good selection of films as usual."
Cons: "I had to put up with *loud* banter from 2 flight attendants at the back of the plane throughout the entire flight, which was freakin' annoying to say the least. I'm NOT interested which pilot or male attendant you find cute or want to make out with. You also really shouldn't laugh at passengers' faces after telling them to resume their seat to the upright position. A real shame since their performance "on the floor" was perfect."
Cons: "Delayed over 6 hours. United should have made replacement plane available sooner."
Cons: "No info about gate changes."
Pros: "Cool crew"
Cons: "Delayed flight"
Pros: "Nothing! Rude staff. They did nothing to help when the flight was delayed and i missed connection when I got home because of them."
Cons: "The staff was awful! The flight was delayed and Janelle was not helpful at all. i then tried to get Carmen the supervisor to help me and she did Nothing."
Pros: "Crew was very nice"
Cons: "No wifi and screen/tv working again. I must have bad luck but this has happen to me twice this month....I pay for United to have this nice amenities. Also half of the people getting on the plane did not have. Seats assigned to them, I would say half had a not to see ticket counter... delayed a little but not bad, crew worked ther butt off to get it done fast."
Pros: "Fantastic service! Much obliged for everything!"
Cons: "Flight was delayed almost 3 hours. There were no snacks provided. Snack paid for was stingy and not very good. Flight attendant needed to be reminded several times that I had ordered and paid for a beverage. Not a good first experience departing on United from Newark."
Pros: "I am not a big fan of United Airlines, but this flight was surprisingly good"
Pros: "For the movies that are only viewable try the united app. They have very few licenses for viewing so if you don't grab a movie once you begin you will get an error messsge all tru the 8 hour flight. The air steward just said it is what it is and that I wasn't paying for it anyway . That the little screen in front of the seat from 1988 was enough .."
Cons: "For the movies that are only viewable try the united app. They have very few licenses for viewing so if you don't grab a movie once you begin you will get an error messsge all tru the 8 hour flight. The air steward just said it is what it is and that I wasn't paying for it anyway . That the little screen in front of the seat from 1988 was enough .."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Cons: "Got bumped to an exit row by a friendly flight attendant due to my height (6'3"), which was great because the flight over was MISERABLE. The seat was still pretty narrow and uncomfortable, even for a guy who's been considered skinny his whole life."
Cons: "The worst cheesburger ever...you ran out of my first 3 choices"
Pros: "Didn't think my seat was too comfortable. Had to sit on my neck pillow. But flight was on time. Crew friendly."
Pros: "Boa 're ding good"
Cons: "Lights on in plane all time american keeps lights dim so people rest"
Pros: "Got in early, but unfortunately no gate to unload passengers for almost 20 mins"
Cons: "Stewardess told me I had to use overhead bin for my personal item. Personal item met requirements with ease. Did not listen to this woman's command."
Pros: "Nothing stands out"
Cons: "Delayed leaving PSP. Delayed landing at SFO. THREE AND A HALF HOUR delay leaving SFO!!! FINALLY landed in RDD at 7:30 PM!!! Rental car counter CLOSED AT 5:30! STRANDED AT AIRPORT TIL AFTER 9 PM, when hotel shuttle could come get me! Missed seeing my mother, who is in a Skilled Nursing Facility here -- THE ENTIRE REASON FOR MY TRIP! And now I can't see her this morning either, because I have to take the hotel shuttle BACK TO THE AIRPORT to pick up the rental car that I PAID IN ADVANCE TO RESERVE BEGINNING YESTERDAY!!!"
Cons: "SEATS WAS DIRTY WITH SOMEONES BLOOD, FLIGHT ATTENDANTS WERE RUDE AND NOT HELPFUL. DISCUSTING PLANE, TO TOP IT OFF WE WERE 2 HOURS LATE. HATED IT."
Pros: "Crew. Pilot did an excellent job getting us back to Chicago. Flight attendants were friendly. Couldn't rate food or entertainment,there wasn't any."
Cons: "Seats were not comfortable...fold-down tray was too low..seats too narrow."
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Pros: "On time."
Pros: "I wasn't on a united flight because of the delay."
Cons: "One of the flight attendants with brown shoulder length hair was very rude to another passenger because the passenger only spoke Spanish. She was very nice to anyone who was white or good looking. Then the pilot said thanks for flying the friendly skies. Really?"
Pros: "Although the flight was cancelled due to the hurricane i got my money back."
Pros: "The coffee and waffle snack."
Cons: "The 40 minute delay."
Pros: "Nice and quiet for an early morning flight. Just wish the tv was free the whole time since it was such a short flight it wasn't worth the $$$"
Pros: "Fine. Wish my earlier one wasn't so delayed."
Pros: "It landed in Des Moines 30 minutes early."
Cons: "The flight was delayed in landing. I paid to watch tv which should be free on international flights... It use to be and they kept making PA announcements the entire flight. It was very very disruptive."
Pros: "the flight attendant crew was super nice throughout the entire flight."
Cons: "the tvs weren't working for the all the seats, and the food was not very tasty."
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Pros: "No delay ,staffs were helpful"
Cons: "I had an overweight lady next,extremely uncomfortable for both of us."
Pros: "The only thing good was the flight attendants were very nice and accommodating"
Cons: "No free food or alcohol. This is the first international flight that I flew that didn't offer free food and alcohol. Never flying United again"
Pros: "The crew and plane"
Pros: "Cost Ease of booking"
Cons: "delays (weather based )"
Pros: "Courteous crew."
Cons: "Old cramped plane (EMB 135/145). Was dingy, dirty and smelled bad, no wi-fi or entertainment options. Very loud ride even though I was near the front far from the engines."
Pros: "Flight crew was friendly"
Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"
Pros: "Staff at the customer service counter was much more helpful and accommodating than at the gate. They booked us on the next flight leaving and booked us on another connecting flight since we were going to miss our original flight due to the United delays."
Cons: "The flight was delayed and the staff at the gate was very unhelpful rescheduling our flights."
Cons: "The flight had mechanical issues. They made us sit until 10 pm but still no flight. Then they asked us to go home and come back next day! When we tried to check/in, they said there are no more seats. Then they finally put us on another airline which departed in the night! This is a nightmare. You should not entertain Air-India on your website. I was totally exhausted and taken for a ride by poor airline management."
Pros: "Seat was very spacious"
Cons: "The plane showed its age. In flight entertainment screens werent working for most seats"
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Cons: "Lines at check in counters were too long and there were less number of CSRs available. It took me 2 hours 30 minutes to check-in and get boarding passes. Same thing happened for the bag drop line and it took 1 hour 30 minutes"
Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
Pros: "Good, yes"
Cons: "Thank you"
Pros: "reached Mumbai early"
Pros: "Staff is good"
Cons: "Almost everything- uncomfortable seating, pathetic hosting, malfunctioning entertainment system, delays over 3 hours, missed flights and poor customer treatment. Not one thing went right."
Pros: "Pricing seating and foid"
Cons: "TV system was very bad."
Cons: "Seat allotment."
Pros: "Flight was on time"
Cons: "One of the male crew behavior was bad. Equipment on the flight was old and not working."
Cons: "Entertainment system doesn’t work. Headphone jack not working!!"
Cons: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Cons: "Terrible airline; my back still hurts 10 days after sleeping on their business class seats."
Pros: "seats are nice and bigger than most aircrafts, leg room is plenty."
Cons: "food was not good, Indian airline serving Indian food and could not get it right."
Cons: "The seats were too small"
Cons: "Remote control for entertainment system did not work in Business Class. No entertainment for 14 hrs.!!! Seat did not recline fully, foot rest not working properly."
Cons: "Chaotic flight; delayed by two hours because the engine would not start. Passengers were fighting behind my seat the entire time. The TV screens at the seat do not work. The seats are also uncleaned."
Cons: "Nothing was working tv and seat and all other stuff...garbage"
Cons: "No compensation was offered"
Pros: "Satisfactory in every respect,"
Cons: "Nothing that I can think of."
Cons: "Wishing it wasn’t so long"
Cons: "Should Board by row numbers or zones; no lines formed, large crowds with people coming from all directions"
Cons: "Tray table was dirty"
Cons: "Literally Everything including - particularly Food. It was really really bad. - The Male Steward was nice, rest am not sure as I hardly saw anyone. - Bathrooms were pretty dirty within an hour of flight - Quality of seats is horrible - The Entertainment system is bad - Flight tracker didn't work so you don't know where you are or how much time left."
Cons: "While boarding no loud announcement.They were announcing 27 and plus row numbers stand in two lines.and further this line is converted in one line. They didn't announced for less than 27 row.so all were just standing in confused state."
Cons: "Tv didnt work, staff didnt help with it at all."
Cons: "Clogged toilets dirty floors shabby seats broken chairs awful customer service"
Pros: "seats are good."
Cons: "No baggage handling protocol. Had to wait over 1 hour for luggage."
Cons: "The in-flight entertainment equipment was not working on quite a few seats. The headsets were broken and the controls to flip channels was not working. Hope they fix the equipment so that the passengers can actually enjoy the variety of programs available."
Pros: "Check-in and boarding were smooth."
Cons: "Food was tasteless bordering on horrible. Only hunger made us eat it. The plane was old. The seats were worn out. Domestic flights have better seats than these seats."
Pros: "Flt was on time. It was enjoyable.."
Cons: "Lost my sleep !!!"
Pros: "The window seat"
Cons: "Bathroom a mess"
Cons: "Reached destination late by 13 hours."
Pros: "Good flight, modern plane. I love curry, but food was god awful"
Cons: "Baggage handlers went through my stuff and stole tools."
Cons: "Limited collection of Hindi and English movies. In particular, not many new releases were available. Other international flights have much better collections of movies"
Pros: "Timing was kept up."
Cons: "Entertainment was at its worst!!!"
Cons: "The staff at the check in counter was very unprofessional. And there was tooo much gap between meals. And when I asked for some snacks for my baby they said the only had peanuts. How is that possible."
Pros: "Travelling in Air India was good"
Cons: "No goodies for kids which could have been better."
Cons: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"
Cons: "Worst food ever and the seats too were very much uncomfortable"
Cons: "Don't count on making meetings and connections if your taking Air India"
Pros: "The boarding was prompt and crew were friendly. Timing was not an issue and the flight landed on time."
Cons: "Timing of refreshments that were served was just very odd. I don't understand the concept of being on a night flight and then waking everyone up after an hour to serve sandwiches."
Cons: "Boarding was a bit disprganized"
Pros: "Never going on an American airline again!"
Pros: "The seats weren't bad on comfort. They had soda water available which was nice. Flight attendants were very courteous."
Cons: "Two of the economy lavatories were out of service so there was quite a wait. The food was not very good--one of the 'meals' was just mushy white bread: one half had a slice cheese slapped on it and the other half had a piece of lettuce and one tomato, which I just didn't eat at all."
Airlines flying from the United States to Srinagar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the United States to Srinagar
Masks required on board, masks provided on flights from the United States to Srinagar
Social distancing seating
Middle seats unavailable to book on flights from the United States to Srinagar
Testing for antibodies, testing for symptoms for flights from the United States to Srinagar
Waiving of change fees. Search flexible flights from the United States to Srinagar