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I did not have WiFi on the flight in business class. This was a problem on a long 15 hour flight. I had important work to do and was unable to do it. This resulted in loss of productivity .

The quality of service in AI Express was much better than Air India

We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes

First and the foremost I was shocked to see airindia standards have come down so low . The food was horrible . They served us 3 meals for vegetarian and all the was paneer . The orange juice was not at all cold it was smelly . After you take this heavy price air India should learn from other air lines . I at one point felt like throwing up . After all this when we landed we were not given landing slip . We had to wait for 45 min at the immigration just because no one was given landing slip . To top it all we were 3 passengers and had checked in 4 check in luggage . Out of which 3 have not yet arrived . Basically status says the loaded it in our flight ( this was a direct fight ) and it never reached . We are still waiting . There is nothing great to tell about our flight . The he only good thing was the crew were very helpful .

Bags got damaged for multiple passengers, and they wouldn't even reimburse the depreciated price of the bag.

Comfortable seats, on time departures and arrival, and helping staff

Bathrooms were horrible. No cleaning and floor was full of tissues. Understand that passengers responsibility to keep it clean but crew should check if tissues are there or not. Also, they announced that baggage will be at one carousel but came to a different one.

Best flight I have taken so far between US and India. Air India service was surprisingly amazing.. had a low expectation, but the new Air India exceeded it.

Not good. We were travelling as a family with 2 kids (6 and 3 yr old) and all of our 4 seats were assigned separately. The flight attendant didn’t help with the seating. Instead we were helped by few fellow passengers who vacated their seats allowing us to sit together.

I liked nothing. The quality of earphones provided was poor. This could be better.