Daily cleaning, installation of cabin HEPA filters on flights from Canada to Mangalore
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Scores according to KAYAK customer reviews
Cons: "My suggestion that at the time of boarding your staff behavior not good. As well you should supply hot napkin for freshness"
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Pros: "The crew was very nice, but I did not require a lot of attention."
Cons: "Whenever I have been travelling by Air India there is no proper working power code that hates me really bad and please update the movies as well."
Cons: "If it’s on time!!!"
Pros: "I liked the timeliness of the flight and early arrival."
Cons: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
Pros: "Ground and flight crew personnel were friendly and efficient"
Cons: "Many entertainment monitors were inoperative. Seat arm was falling apart. My seat mate's audio did not work. My monitor did not work at all along with many others. My seat cushion was partially detached Food was lousy."
Pros: "Got in 30 minutes prior to expected arrival time. Good food"
Cons: "No entertainment. Old place so quite a bumpy ride, lots of vibrations"
Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."
Pros: "Very good service, specious legroom in economy class, tasty food and helpful staff"
Cons: "Nothing much"
Pros: "Travel time and overall great flying experience"
Cons: "nothing to mention"
Cons: "Crew was not helpful to keep the baggage in cabin. She said it is not my duty. The movies are all 10 years old and none of South Indian movies updated. Bathrooms smell awful."
Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."
Cons: "They gave me a middle seat although I had been promised an aisle seat. They fumigated the plane with bug spray before landing and that made me nauseated."
Pros: "Got upgraded to business so the experience was even better than expected"
Pros: "Very good. Check in. Boarding seat availability of choice and service was eccellent"
Cons: "Set use and check ion"
Cons: "Seats, entertaknment system and aircraft ovwrall needs maintenance."
Pros: "Air India has to go a long way to become a Star Airlines. Costermer service in Indian airports is full of confusion with very few displyed instructions, people who know what they are doing. Inefficiancy pervades especially in New Delhi airport."
Pros: "I am not a fussy person but how is one to sit in a long haul flight with the bathroom smell wafting out. All the passengers in the last 2 rows we're distressed. That said, the crew did the best they could with what they had by repeatedly spraying air freshener."
Cons: "The smell - last straw for me. Direct flights and 5 hours saved aren't worth this."
Cons: "1. The screen on all the 3 seats was not working. 2. The seats were not comfortable as they were very old. 3. They mentioned there will be a stopage at Mumbai but instead when we reached Mumbai the crew was not aware and they asked to collect bags and checkin again through domestic terminal within half an hour. Would not recommend to friend and family."
Cons: "We had a 6 hour layover in Mumbai before 1:30am flight. They took us to a secured zone next to the boarding gate around 12:30am. The flight was delayed - no announcement, no water, no toilet facilities in that zone. Including kids and aged people -everyone in distress and Air India had no concern. Flight took off two hours late and not even some drink was offered. Very poor quality food. I called crew members for some help and they didn't show up. In the recess area also no food or drink was kept. We were kept hungry, thirsty and dissatisfied. Can't be worse than this."
Pros: "I found the movie selections to be average in all genres. Although i am a person of Indian origin but i saw okay collection in all genres. I would rate it 3 out of 5. They could do better in some regional movies like Bengali and Punjabi and add some latest hollywood movies around 6 months to 1 yr old. Latest hindi movie selection was Good."
Cons: "The screen quality was very very bad. Neither the touchscreen nor the remote worked. I literally had to pound on the screen to make a selection rather than a gentle touch. The crew tried fixing by resetting it from some control they had but didn’t work. I somehow managed to play a movie by pounding on screen since I had nothing to do on a 16 hr flight from SFO to Delhi. I am a very frequent international traveler and have never seen a similar problem or issue with any other airline."
Cons: "Food and entertainment"
Pros: "Flight is not stop India to Usa"
Pros: "Time saver"
Cons: "Smelly inside and poor and out dated equipment"
Pros: "Food was ok, though the meals were odd. It was an overnight flight and we had a snack, breakfast and lunch."
Cons: "The entertainment systems are antiquated and if you are lucky to get one that works, it only half works. Mine worked but the remote at the seat didn’t so I couldn’t get my reading light to work. I also couldn’t get to all of the menu items in the entertainment as not all of the buttons worked."
Pros: "Everything done to perfection"
Cons: "Loved everything"
Cons: "Didn’t even make it there"
Cons: "Proper information about status of delay"
Cons: "Lots of seats were empty but crew were not allowing passengers to lie down. One of the air hostess bumped the food trolley on my foot and she was not sorry for that/ Whole crew had a hostile attitude towards passengers."
Pros: "Boarding process was good"
Cons: "Most of the seats were either damaged or broken. If you are lucky your telivision will work."
Cons: "They were so insistent on charging me for being 1 kilo over. Was delayed 2 hours without any explanation, and took forever to check in."
Cons: "Tray table was dirty"
Cons: "worst entertainment when ever plays the movie it always terminated abruptly"
Pros: "I really like the space and comfort of the flight, as well as the selection of entertainment."
Cons: "A good portion of the staff were friendly yet more could be desired from their charisma and availability."
Cons: "The food was bad though i traveled business class."
Cons: "Lots of smell. Needs more and deeper cleaning..."
Pros: "Leg room, food, crew"
Cons: "Restrooms were not cleaned and staff is not friendly"
Cons: "they use older aircraft. nothing works, the entertainment center, the touch screen don't work at all, if you want to look at the map, none of your neighbor passenger's screen is working, or you want to listen or watch something you will never get it, looks like only 30% of the economy class touch screen/entertainment center works. the food sucks. crew only serves food and do nothing more for passengers. most of the time they dont have non veg, they dont even ask for veg or non veg, they will give you what they have. they don't serve drinks, you have to get up and go to the crew to get drinks. once they serve food, they go back to their hole. they wont come to check the needs of the passenger - water or other drinks. you have to go and get it yourself. horrible horrible experience in a long haul flight of 16 hours."
Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."
Cons: "The bathrooms were really bad; they were dirty and water clogged within an hour of take off. Also the cabinets in the bathrooms were broken and stuck in place using scotch tape that was peeling off."
Cons: "Awful smell in the flight Bad food Dirty hand rests Dirty seats Food spilled all over"
Cons: "Terrible cabin service (low cleanliness; service not easily available; dirty food trays in the aisle not picked up for hours) Noisy cabin (very loud passengers)"
Pros: "The convenience and connection."
Cons: "Lack of maintenance of the interior and it's below par condition. Entertainment gets zero points since the system all along was crashing. Not all overhead reading lights were working. Food was horrible: The chicken meal was extremely spicy - I am of Indian origin and know spice: the salad was dry and the lettuce wiled; the bread was as cold as it could be! My worst experience on any international carrier to date. On my earlier flight from JKF to DEL on 2/25/17, the experience and frustration was the same - the same assessment."
Pros: "Price, convenience and arrival/depature time."
Cons: "Food was ordinary, entertainment system options are limited, seats are cramped. The flight is a little misleading - there is a change of plane and a long layover - yet the flight number remains the same."
Airlines flying from Canada to Mangalore have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Canada to Mangalore
Masks required on board, masks provided on flights from Canada to Mangalore
Social distancing seating
Middle seats unavailable to book on flights from Canada to Mangalore
Testing for antibodies, testing for symptoms for flights from Canada to Mangalore
Waiving of change fees. Search flexible flights from Canada to Mangalore