Québec City hotels near Citadelle of Quebec

Cons: We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.

Cons: The restaurant has weird hours. I tried going there at 11am and it was already closed until later in the day. But they have good food in the bar.

Cons: Not all rooms have a view. Some areas require stairs as well as elevators. (My wife uses a walker).

Cons: First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!

Cons: Phones in the room didn't work, dental kit took too long to get delivered,

Cons: GREAT hotel in a great location!!!

Cons: Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.

Cons: Facilities were run down. Public restrooms were used for more than one kind of relief outside the bar in the lobby. Lively staff and exquisite decoration!

Cons: No concierge available much of the time. Elevator not always operating.

Cons: Only that I didn't plan on a longer stay.

Cons: The rooms were small .

Cons: Room service mediocre, never changed the sheets in 4 days, I was charged for unused items, the place was extremely noisy, food average quality, expected more quality, worst hotel in the fairmont chain.

Cons: Clogged bathtub Dirty shelf in the closet

Cons: Waits for elevators on occasion.

Cons: it's an old building, so bathtub may not be in brand new condition cocktails not very balanced

Cons: I know it's a minor thing but the gym is pretty sparse. We managed to get some workout in but limited due to equipment. They do have multiple treadmills.

Cons: high price of internet access. food was also very expensive.

Cons: Paying $23 per day for parking, though I understand it, remains disappointing.

Cons: Exercise equipment in isrepair.

Cons: The bed was a mattress on a piece of plywood... Very stiff

Cons: They were not very helpful wit directing to parking other than valet parking even though there is a lot right across the street.

Cons: No coffee service in the morning, and the 3rd floor navigation to our room was confusing at first. Very choppy but I understand they brought together several old buildings.

Cons: The shower head didn't move so our bathroom would get soaked every morning because it was a glass shower and there was nothing stopping the water from exiting the area.

Cons: You can hear people walking in corridor. Sound proofing could be better.

Cons: We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.

Cons: We specifically picked the Hilton for the view of the fireworks and the old city. We paid extra for it and were told when we got there that they had no more rooms left with that view?? Instead we were given probably the worst view in the hotel. The room was on the 4th floor looking over the heated pool.