Cons: Car pick of was a bit of a point in the direction we should walk, but we found it.
8 Sep 2016
Pros: The car was clean and roomy.
Cons: The car I reserved and expected to drive was apparently unavailable and a Kia Soul was the replacement. Your agent assured me that it was an upgrade but I found that it lacked power especially when passing and climbing hills.
Rear window visibility could have been better.
The radio tone was muddy.
23 Oct 2016
Pros: Everything was perfect.
Cons: The price was too high. Said that, Alamo was among the only few companies offering the service of dropping the car in Montreal, so good job.
Cons: Although they were able to accommodate me 2 hours prior to my arrival, I had to wait an hour to get a car and the agent wanted to charge me a full day for picking up the car earlier unless I commit to return the car earlier.
They know the city or at least they should if they work there., I could have been given some directives or warnings that I would get speeding ticket before I even leave the airport.
Also, The agents are the company, rather than spend time trying to charge a full day for getting car an hour before planned or trying to sale prepaid gas, they should have told me that the rental location in downtown Toronto would be impossible to find as there were no signage to guide at the same time I was stressed about returning the car late.
I see a pending charge on my credit card for over $300 which what the agent wanted to charge for picking up early. I don't know if it's a pre-authorization or I am being double charged but it has been there since last Saturday. And now I have to waist time to following-up
26 Feb 2017
Good and competent service
Pros: Individual at the counter was very helpful. Pick up and drop-off went smoothly and final cost was as expected. I have had difficulties with other rental car companies at that airport, but Hertz did a fine job.