Overview

Riu Palace Mexico
Top Luxury Hotel

Avenida Xamn-Ha, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4200

₹ 17,312+

Overall guest ratings

9.1/10 Excellent
based on 538 reviews

Review highlights

  • 9.4
  • 9.2
  • 9.1
  • 6.8

Good to know

  • Pleasant hotel grounds
  • Professional service
  • Clean hotel facilities
  • Friendly service

Nearby

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    About

    In the exclusive Playacar resort area, enjoy the luxury of this completely renovated beachfront resort situated less than 1 km (a half-mile) from the 18-hole Playacar Golf Course and 2 km (1.25 mi) from Playa del Carmen.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Hot tub
    • ATM on-site
    • Babysitting or child care
    • Childrens programmes
    • Concierge service
    • Gift shop
    • Laundry service
    • Spa
    • Child pool
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Tennis
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    based on 541 reviews
    • 9.4 "Internet works perfectly."
      9.2 "92% said the wifi quality was great."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      8.4 "84% said the recreation staff was great."
      10.0 "100% found the restaurant service to be one of the best."
      10.0 "100% were happy with the room service."
    • 9.1 "Wonderful beach."
      7.7 "77% appreciated the clean beach."
      8.1 "Beach sports facilities are great, according to 81%."
    • 8.9 "Food is delicious."
      9.4 "94% loved the menu selection."
      9.7 "Yummy desserts, said 97%."
      8.6 "86% loved the dining experience."
      8.1 "Beef and steak dishes were excellent, according to 81%."
      10.0 "Salads were tasty, according to 100%."
      7.3 "73% thought the dining area was clean."
      8.0 "80% enjoyed the fish/seafood dishes."
    • 8.7 "Location is great."
      8.7 "87% appreciated the closeness to the beach."
      9.6 "96% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 6.8 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
      6.5 "Only 65% said rooms were clean enough."
      6.7 "Only 67% thought the furniture was functional."
      5.6 "Only 56% thought the air conditioning was adequate."
      6.9 "69% said the view was so-so."
      5.0 "Only 50% found the balcony ok."

    Overall rating

    9.3 Excellent
    based on 416 reviews
    • 9.4 "Wonderful beach."
      8.0 "80% appreciated the clean beach."
      8.4 "Beach sports facilities are great, according to 84%."
    • 9.2 "Internet works perfectly."
      9.0 "90% said the wifi quality was great."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.6 "86% said the recreation staff was great."
      9.3 "93% thought the service was very professional."
      10.0 "100% found the restaurant service to be one of the best."
      10.0 "100% were happy with the room service."
    • 8.4 "Location is great."
      9.5 "95% liked the proximity to shopping."
    • 7.0 "Nice rooms."
      6.7 "For only 67%, the bathroom was ok."
      5.9 "Only 59% said rooms were clean enough."
      6.6 "Only 66% thought the furniture was functional."
      5.5 "Only 55% thought the air conditioning was adequate."
      6.9 "69% said the view was so-so."

    Overall rating

    8.6 Excellent
    based on 124 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      8.4 "84% said the recreation staff was great."
    • 9.0 "Wonderful beach."
    • 8.7 "Location is great."
      8.3 "83% appreciated the closeness to the beach."
    • 6.5 "Rooms are ok."
      6.4 "For only 64%, the bathroom was ok."
      6.5 "Only 65% thought the furniture was functional."
      5.6 "Only 56% thought the air conditioning was adequate."
      7.0 "70% said rooms were clean."
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Pleasant hotel grounds"
    "Professional service"
    "Clean hotel facilities"
    "Friendly service"
    data provided by TrustYou

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