Cape Town hotels near The Company's Garden

Cons: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Cons: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Cons: Sometimes prices on high side for Cape Town where there are plenty of options

Cons: The beautiful swimming pool only has cold water, and we could not use it. The rooms are not insulated for sound, so you can hear anyone walking past your door.

Cons: The carpets in the passages are quite dated but the rooms are good. Updated entertainment in the room, i.e. being able to cast to the tv screen for Netflix etc.

Cons: Standard of staff in restaurant and bar - generally not responsive or speedy enough. The toaster was slow and unreliable despite many people complaining.

Cons: That guy on reciption with glasses was not good

Cons: Service at breakfast seemed spotty. Management doesn't seem to have empowered staff with enough information or authority to answer basic questions or make basic decisions.

Cons: I was disappointed that I was given a room with a single queen size bed. I'd ask for a double bed, which I thought would mean two separate beds. When I checked in with my daughter, I was disappointed that the front desk told me I should've asked for twin beds. There was no option on their website for twin beds. There was an option for two adults which I interpreted as double beds, since that was an option.

Cons: The key for the room was temperamental, and the road outside was noisy during the night.