Melbourne hotels in Carlton
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Best hotels in Carlton (Melbourne)
A stay at Lygon Lodge places you in the heart of Carlton, within a 10-minute walk of University of Melbourne and Melbourne Museum. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Overall 8.6 Excellent
Based on 1,214 reviews
All reviews
- All reviews
- Couples
- Solo
- Business
- Families
Good
6.0
Pros: location
Good
6.3
Pros: Location
Good
7.0
Pros: The location of this accommodation is a bonus and parking was offered too . Room was small but quite adequate for a short stay!
Excellent
8.0
Pros: Didnt get any
Excellent
10.0
Pros: This is a great accommodation option if you're staying in central Melbourne. Great location, plenty of public transport nearby and lots of eateries around Lyon St. The rooms are a good size, comfortable and quiet. The parking is secure and easily accessed. The staff are helpful, considerate and very accommodating. All in all a very good choice!
Excellent
9.2
Pros: We’ve stayed here before when attending Melbourne Uni for a conference and rebooked as it was so convenient. It is a great location, friendly and comfortable, always happy to return
Excellent
10.0
Pros: Superb staff, friendly and super helpful.
Details
Reviews
Overall 8.6 Excellent
Based on 1,214 reviews
WiFi
9.4
Service
9.3
Location
9.1
Food
8.3
Room
6.9
Breakfast
6.9
Value
9.5
Service
9.5
Location
8.7
Food
7.9
Room
6.4
Value
9.5
Location
9.4
Service
8.7
Room
6.2
Service
9.4
Location
9.2
Room
6.7
Location
9.1
Room
5.5
6.0 Good
Pros: location
Cons: parking
6.3 Good
Pros: Location
Cons: Not good enough need to review prices.
7.0 Good
Pros: The location of this accommodation is a bonus and parking was offered too . Room was small but quite adequate for a short stay!
Cons:
8.0 Excellent
Pros: Didnt get any
Cons: Nothing really. I was happy with the staff and the surrounds.
10.0 Excellent
Pros: This is a great accommodation option if you're staying in central Melbourne. Great location, plenty of public transport nearby and lots of eateries around Lyon St. The rooms are a good size, comfortable and quiet. The parking is secure and easily accessed. The staff are helpful, considerate and very accommodating. All in all a very good choice!
Cons: Nothing!
9.2 Excellent
Pros: We’ve stayed here before when attending Melbourne Uni for a conference and rebooked as it was so convenient. It is a great location, friendly and comfortable, always happy to return
Cons: Nothing
10.0 Excellent
Pros: Superb staff, friendly and super helpful.
Cons: Honestly, I do not know.
A stay at Lygon Lodge places you in the heart of Carlton, within a 10-minute walk of University of Melbourne and Melbourne Museum. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
In the heart of a bustling inner-city neighbourhood, Best Western Plus Travel Inn Hotel is the perfect base for business and leisure guests. Close to the commercial city centre, historic Carlton Gardens and the Royal Exhibition Building, Travel Inn Hotel in Melbourne offers exceptional value and warm service. Our timeless rooms and suites are complete with a host of complimentary amenities, thoughtfully included to ensure each guest enjoys a comfortable and productive stay. Lygon Street, steeped in historical significance, is synonymous with Italian cuisine and a favourite for locals. Brimming with restaurants, coffee, bookshops and small bars, Lygon Street cuts through Carlton for a couple of kilometres and is a popular destination for first time and returning visitors to Melbourne. This cultural gem is a few short steps from this Best Western in Melbourne, our guest services team are always on hand to facilitate with dining suggestions and reservations. Guests preferring to stay within the hotel are invited to dine in Gratin Restaurant & Cocktail Bar. With a focus on modern-Australian cuisine and locally sourced produce, Gratin delights guests with daily breakfast and selected dinner service. A menu of in-room dining options is also available. Our 24 hour reception makes arranging tours and transport bookings uncomplicated and seamless. With tailored room configurations suited for families, couples, friends or corporate travellers, Travel Inn Hotel is a fitting choice for accommodation in Carlton. We look forward to welcoming you.
Overall 8.4 Excellent
Based on 1,530 reviews
All reviews
- All reviews
- Couples
- Business
- Families
- Solo
Excellent
10.0
Pros: Amazing pool! Kids had a ball!
Excellent
8.0
Pros: Check-in staff seemed not very helpful when I was needing a doctor to be called due to the fact that I was feeling extremely sick. After check-in they were however accommodating to my needs and responsive to my requests.
Excellent
9.6
Good
7.5
Pros: Excellent breakfast as well.
Details
Reviews
Overall 8.4 Excellent
Based on 1,530 reviews
WiFi
9.5
Location
9.3
Cleanliness
9.0
Service
8.6
Pool
7.6
Room
7.2
Value
7.0
Breakfast
6.5
Bar
4.3
Location
9.4
Cleanliness
9.2
Service
8.7
Room
6.7
Comfort
5.5
Location
9.5
Service
8.8
Room
6.4
Vibe
6.4
Amenities
6.1
Cleanliness
9.2
Location
9.1
Service
8.8
Value
7.2
Room
6.8
Location
9.3
Service
7.6
Room
6.4
Comfort
5.6
10.0 Excellent
Pros: Amazing pool! Kids had a ball!
Cons:
8.0 Excellent
Pros: Check-in staff seemed not very helpful when I was needing a doctor to be called due to the fact that I was feeling extremely sick. After check-in they were however accommodating to my needs and responsive to my requests.
Cons:
9.6 Excellent
Pros:
Cons: Breakfast too expensive. So went out
7.5 Good
Pros: Excellent breakfast as well.
Cons:
In the heart of a bustling inner-city neighbourhood, Best Western Plus Travel Inn Hotel is the perfect base for business and leisure guests. Close to the commercial city centre, historic Carlton Gardens and the Royal Exhibition Building, Travel Inn Hotel in Melbourne offers exceptional value and warm service. Our timeless rooms and suites are complete with a host of complimentary amenities, thoughtfully included to ensure each guest enjoys a comfortable and productive stay. Lygon Street, steeped in historical significance, is synonymous with Italian cuisine and a favourite for locals. Brimming with restaurants, coffee, bookshops and small bars, Lygon Street cuts through Carlton for a couple of kilometres and is a popular destination for first time and returning visitors to Melbourne. This cultural gem is a few short steps from this Best Western in Melbourne, our guest services team are always on hand to facilitate with dining suggestions and reservations. Guests preferring to stay within the hotel are invited to dine in Gratin Restaurant & Cocktail Bar. With a focus on modern-Australian cuisine and locally sourced produce, Gratin delights guests with daily breakfast and selected dinner service. A menu of in-room dining options is also available. Our 24 hour reception makes arranging tours and transport bookings uncomplicated and seamless. With tailored room configurations suited for families, couples, friends or corporate travellers, Travel Inn Hotel is a fitting choice for accommodation in Carlton. We look forward to welcoming you.
ibis Melbourne Swanston Street Hotel is a contemporary hotel conveniently located within walking distance of the city's iconic landmarks and tourist destinations such as the Queen Victoria Market and the Royal Exhibition Building. ibis hotel is an ideal base for first time visitors to Melbourne allowing easy access to the Lygon Street Italian precinct, restaurants at Gertrude Street and the Melbourne Central Shopping centre. All guest rooms, public areas and the lobby offer complimentary WiFi connection.
Overall 8.1 Excellent
Based on 6,490 reviews
All reviews
- All reviews
- Couples
- Solo
- Business
- Families
Excellent
8.0
Pros: Breakfast was pretty good, location is easy to get to other places.
Good
7.0
Pros: Breakfast was the only problem. Provided in a restaurant that was a Wok restaurant at night. Tables and floor were sticky and needed a good cleaning. I stayed for 5 nights. Same every morning. Needs more fresh fruit that can be cut. Final problem..... one small ‘nespresso’ style and very slow coffee maker for all guests. Was capable of making two cups at a time but one outlet was broken for all 5 mornings. Staff did not seem concerned. Other breakfast food was good.
Excellent
10.0
Pros: Clean facilities, great customer service and perfectly situated in the heart of Melbourne
Okay
5.0
Pros: Location.
Excellent
8.0
Pros: Perfect hotel and perfect location
Excellent
8.8
Pros: Location wise it was perfect for me. Tram station is right in front and you can easily access any part of the city. If you like walking then Central station and Bourke mall and centre is reachable within 15 to 20 minutes walk. Lygon street is also walking distance where you have plenty of really nice Italian restaurants. The hotel itself has an authentic Thai restaurant. Overall a good stay in this hotel.
Staff was also amazing, especially there was a person in night Shift, Dean, he was really amazing. I am not an Ibis fan when it comes service, but this guy was really awesome. Ibis needs more of such people. Other staff were pretty cold and robotic but thats what I expect from any Ibis in any country.
Good
7.4
Pros: The staff at reception , a Filipino lady . She's kind , warm , soft-spoken , and very helpful. I would like to compliment her for doing a very good job.She had such a pleasant personality , I would steal her off you guys if I have my own hotel.
Excellent
10.0
Pros: Great accommodations! Clean, functional, and pleasantly modern.
Okay
5.4
Pros: Staff. Good pressure on the shower
Good
6.8
Pros: Cleanliness and location.
Details
Reviews
Overall 8.1 Excellent
Based on 6,490 reviews
Location
9.2
WiFi
8.8
Vibe
8.6
Service
8.3
Breakfast
5.6
Room
5.5
Comfort
3.1
Location
9.1
Service
8.6
Vibe
8.5
WiFi
7.9
Room
5.7
Breakfast
5.4
Comfort
2.9
Location
9.5
Service
8.7
Vibe
8.3
WiFi
7.7
Room
6.2
Breakfast
5.2
Comfort
4.1
Location
9.3
Service
8.3
WiFi
7.8
Vibe
7.7
Room
6.0
Breakfast
5.2
Comfort
3.8
Location
9.2
Vibe
8.5
Service
8.2
WiFi
7.8
Breakfast
5.3
Room
5.0
Comfort
2.7
8.0 Excellent
Pros: Breakfast was pretty good, location is easy to get to other places.
Cons: But coffee machine at breakfast was soooo slow, it created such a long line, that we didn’t even have coffee the last 3 days, we picked it up on our way somewhere else. And the rooms are so small, no closets, drawers, or a luggage rack
7.0 Good
Pros: Breakfast was the only problem. Provided in a restaurant that was a Wok restaurant at night. Tables and floor were sticky and needed a good cleaning. I stayed for 5 nights. Same every morning. Needs more fresh fruit that can be cut. Final problem..... one small ‘nespresso’ style and very slow coffee maker for all guests. Was capable of making two cups at a time but one outlet was broken for all 5 mornings. Staff did not seem concerned. Other breakfast food was good.
Cons: As above.
10.0 Excellent
Pros: Clean facilities, great customer service and perfectly situated in the heart of Melbourne
Cons: I have no complaints.
5.0 Okay
Pros: Location.
Cons: The room was unclean, Dusty and poorly arranged - HK department needs training. This was our second time at ibis Swanson, disappointing experience compared to 2017. The Wok restaurant is a disaster, cappuccino machine was always broken or not refilled. Staff at the restaurant seemed truly unhappy to work there.
8.0 Excellent
Pros: Perfect hotel and perfect location
Cons: Everything was ideal for my stay
8.8 Excellent
Pros: Location wise it was perfect for me. Tram station is right in front and you can easily access any part of the city. If you like walking then Central station and Bourke mall and centre is reachable within 15 to 20 minutes walk. Lygon street is also walking distance where you have plenty of really nice Italian restaurants. The hotel itself has an authentic Thai restaurant. Overall a good stay in this hotel.
Staff was also amazing, especially there was a person in night Shift, Dean, he was really amazing. I am not an Ibis fan when it comes service, but this guy was really awesome. Ibis needs more of such people. Other staff were pretty cold and robotic but thats what I expect from any Ibis in any country.
Cons: Rooms are small. No closets, Iron and Ironing board is not provided in the room, you have to go down to the Laundry room to iron your cloths. Feels pretty awkward. If you don't have to spend some much time in the hotel, its perfect for you, you don't want to spend much time in the room except for sleeping.
But I must say that it was one of the good Ibis hotels I have stayed and it did exceed my expectation. I would stay here again since it serves my purpose at a good price.
7.4 Good
Pros: The staff at reception , a Filipino lady . She's kind , warm , soft-spoken , and very helpful. I would like to compliment her for doing a very good job.She had such a pleasant personality , I would steal her off you guys if I have my own hotel.
Cons: Free internet was available only for the first 24 hours ( or was it 12?)
I hated my room , and the fact that I was not given a choice with regards to what my view would have been . My view was " the garden" which was more like facing another room. Therefore, I could not draw the curtain very much.
Aircond was a bit funny too . The coolest temperature was 23 celsius, so I occasionally sweated it out in the room. Not cool.
10.0 Excellent
Pros: Great accommodations! Clean, functional, and pleasantly modern.
Cons: Our reservation through Kayak included a toiletry kit and wifi, but be aware that reservations in general at this hotel don't automatically include them.
5.4 Okay
Pros: Staff. Good pressure on the shower
Cons: Stayed on two separate occasions. I’m one room the aircon stopped working. Both rooms were very dirty, all covered in dust. Pillows were poor
6.8 Good
Pros: Cleanliness and location.
Cons: Glass bathroom door which made horrible clunking sound (bad privacy). Only given one swipe card for two people. shower took ages to get hot. Need double glazed windows as traffic was easily audible. All minor things.
ibis Melbourne Swanston Street Hotel is a contemporary hotel conveniently located within walking distance of the city's iconic landmarks and tourist destinations such as the Queen Victoria Market and the Royal Exhibition Building. ibis hotel is an ideal base for first time visitors to Melbourne allowing easy access to the Lygon Street Italian precinct, restaurants at Gertrude Street and the Melbourne Central Shopping centre. All guest rooms, public areas and the lobby offer complimentary WiFi connection.
With a stay at Clocktower Apartment Hotel, you'll be centrally located in Carlton, steps from Lygon Street and within a 10-minute walk of University of Melbourne. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Overall 8.1 Excellent
Based on 382 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Good
7.0
Pros: Location excellent
Okay
4.0
Pros: No breakfast supplied. The apartment was great really spacious. Location was great - the reason I stayed, my husband in Royal Melb for open heart surgery.
Okay
5.0
Pros: The staff were fantastic - very pleasant and helpful. The location is excellent. However the condition of the rooms is quite shabby.
Good
7.9
Pros: Location
Okay
5.0
Pros: The location and parking , although confusing, were fine. Surrounded by good restaurants.
Excellent
9.2
Pros: We could walk to explore the wonderful Italian restaurants and specialty shops. Excellent coffee houses nearby, good supermarket, easy walk to tram station for transit to the CBD. Highly recommended for comfort and location.
Details
Reviews
Overall 8.1 Excellent
Based on 382 reviews
Location
8.9
Value
8.7
Service
7.8
Room
6.4
Cleanliness
3.8
Amenities
3.8
WiFi
2.9
Vibe
2.7
Location
9.3
Value
8.9
Service
7.8
Comfort
7.4
Room
6.4
Cleanliness
4.2
Amenities
3.9
Vibe
2.8
Location
8.9
Comfort
6.6
Room
5.2
Location
8.5
Room
4.9
7.0 Good
Pros: Location excellent
Cons: Bit shabby. E.g. toilet needed work. Paint needed.
4.0 Okay
Pros: No breakfast supplied. The apartment was great really spacious. Location was great - the reason I stayed, my husband in Royal Melb for open heart surgery.
Cons: Shower - had to run around to get wet v poor pressure; ran v hot or cold. Electricity in kitchen blew the 2nd morning was not fixed until the afternoon b4 I left; dribble stains left on cups; lounge furniture very uncomfortable; told at 2pm that I couldn't check in for another hour as room wasn't ready - I didn't need the stress as this was the day of the surgery;
5.0 Okay
Pros: The staff were fantastic - very pleasant and helpful. The location is excellent. However the condition of the rooms is quite shabby.
Cons: New carpet and a paint job and new mattresses and new tap ware.
7.9 Good
Pros: Location
Cons: It was very dated
5.0 Okay
Pros: The location and parking , although confusing, were fine. Surrounded by good restaurants.
Cons: The apartments did not live up to the photos. They were large rooms but very old, dated and hidden behind a colorbond fence. There was no atmosphere and the only redeeming factor was the proximity to lots of restaurants and a closeish walk to the Museum. The apartment needs a complete overhaul to transform it from 70s to the 21st Century.
9.2 Excellent
Pros: We could walk to explore the wonderful Italian restaurants and specialty shops. Excellent coffee houses nearby, good supermarket, easy walk to tram station for transit to the CBD. Highly recommended for comfort and location.
Cons:
With a stay at Clocktower Apartment Hotel, you'll be centrally located in Carlton, steps from Lygon Street and within a 10-minute walk of University of Melbourne. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
With a stay at Alston Apartments Hotel in Carlton, you'll be in a shopping district, within a 15-minute walk of University of Melbourne and Melbourne Museum. Featured amenities include express check-in, dry cleaning/laundry services, and multilingual staff. Self parking (subject to charges) is available onsite.
Overall 8.1 Excellent
Based on 321 reviews
All reviews
- All reviews
- Solo
- Couples
Excellent
8.0
Pros: Aircon not that good, it was hot, but all else very happy with.
Okay
5.0
Good
6.0
Pros: Sir conditioning
Excellent
8.0
Pros: Good location, great value
Mediocre
3.0
Pros: Location and room setup
Excellent
10.0
Pros: Great location to get breakfast / coffee, large room, off street parking just around the corner
Details
Reviews
Overall 8.1 Excellent
Based on 321 reviews
WiFi
10.0
Location
9.6
Food
9.3
Service
9.0
Room
6.0
Vibe
4.2
Cleanliness
3.3
Amenities
3.1
Location
9.7
Location
9.7
8.0 Excellent
Pros: Aircon not that good, it was hot, but all else very happy with.
Cons:
5.0 Okay
Pros:
Cons: The cleaner left the door to the apartment unlocked, when I came back on Saturday in the evening I did not have to enter a code! Just pushed the door open. The carpets are excessively dirty. The toaster did not work. There was no fan in one of the rooms. The aircon had not been turned and so room was stinking hot. The fridge freezes all the food including what was in the fridge so basically we had either frozen food or hot food so opted for frozen! On the third day of our stay the fridge started to adjust but then we were not sure if the food was safe to eat because some was warm whilst other food was not as warm. The bathroom was tiny so bit difficult to get around! Otherwise the staff was kind and helpful
6.0 Good
Pros: Sir conditioning
Cons: There were no room service
8.0 Excellent
Pros: Good location, great value
Cons:
3.0 Mediocre
Pros: Location and room setup
Cons: Bedding - short sheets, too soft mattress, pillows so thin they gave a level of support and comfort equivalent to an empty pillowcase. Aircon as loud as a jet engine and no fan speed control.
10.0 Excellent
Pros: Great location to get breakfast / coffee, large room, off street parking just around the corner
Cons:
With a stay at Alston Apartments Hotel in Carlton, you'll be in a shopping district, within a 15-minute walk of University of Melbourne and Melbourne Museum. Featured amenities include express check-in, dry cleaning/laundry services, and multilingual staff. Self parking (subject to charges) is available onsite.
When you stay at Rydges on Swanston - Melbourne in Carlton, you'll be in the business district, just steps from University of Melbourne and 9 minutes by foot from RMIT University. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Carlton? This hotel has facilities measuring 5382 square feet (500 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Overall 7.9 Good
Based on 1,811 reviews
All reviews
- All reviews
- Families
- Business
- Couples
- Solo
Excellent
9.0
Pros: Comfortable bed and nice big room. Very nice hotel in a good location, close to a tram stop and not far from Melbourne University. Excellent restaurant.
Good
6.3
Pros: Nice pool area
Mediocre
3.0
Good
7.5
Pros: Great value for a family and included breakfast. Facilities were a little tired but still clean and comfortable. There was a function on in the pool Deck so couldn’t access the pool which was disappointing.
Good
7.0
Details
Reviews
Overall 7.9 Good
Based on 1,811 reviews
Location
9.0
Service
8.6
Breakfast
7.7
Pool
7.4
WiFi
7.0
Room
5.8
Vibe
4.2
Amenities
3.1
Service
9.0
Location
8.9
Breakfast
8.0
Room
5.3
Cleanliness
5.0
Vibe
3.8
Amenities
3.0
Location
8.4
Service
8.4
Comfort
5.6
Room
5.1
Location
9.2
Service
8.9
Food
8.2
Breakfast
7.4
Cleanliness
4.9
Room
4.7
Location
9.0
Service
8.4
Breakfast
7.6
Room
5.3
9.0 Excellent
Pros: Comfortable bed and nice big room. Very nice hotel in a good location, close to a tram stop and not far from Melbourne University. Excellent restaurant.
Cons: No hair dryer in bathroom. Shower was in the bath, but there was no non-slip mat to put in bath. Hard to find switch for bedside light.
6.3 Good
Pros: Nice pool area
Cons: Unfortunately I was charged for breakfast that I didn’t receive. After explaining to management of the situation via email they stopped replying to me. I was never refunded.
3.0 Mediocre
Pros:
Cons: The room is really outdated and is in poor condition. The bathroom tiling and toilet are very old and grout is missing and dirty in many places. The carpet is old and worn and the wardrobe and cupboard doors were falling apart - it really shouldn’t have the star rating for the poor quality rooms
7.5 Good
Pros: Great value for a family and included breakfast. Facilities were a little tired but still clean and comfortable. There was a function on in the pool Deck so couldn’t access the pool which was disappointing.
Cons:
7.0 Good
Pros:
Cons: One of the male staff was not attentive and impatient during our check-in when we arrived at 8am after a midnight flight. Apart from that the remaining staff were helpful.
When you stay at Rydges on Swanston - Melbourne in Carlton, you'll be in the business district, just steps from University of Melbourne and 9 minutes by foot from RMIT University. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Carlton? This hotel has facilities measuring 5382 square feet (500 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Arrow on Swanston offers convenient and value for money serviced apartments ranging from studio, one and two bedroom apartments to fit the single, couples and families traveler. Perfectly situated in the heart of Melbourne, surrounded by entertainment, tourist attractions and sporting venues. Having tram stops just outside our doorstep also allows you easy access to anywhere in Melbourne.Our self-contained 3.5 star self-rated serviced apartments are fully furnished with kitchenette facilities provided in all rooms to suit your needs for short and long term stay.Gymnasium, outdoor pool, sauna room and self-serviced coined laundry machines are available for all hotel guests.Onsite Parking available, fees apply. Parking Fee will only be collected upon arrival.(Booking in advance is highly recommended due to limited spots)Make your reservation online or contact our friendly team today to experience our apartment style hotel and services.
Overall 7.3 Good
Based on 1,662 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Okay
4.0
Pros: Location is good.
Good
7.5
Pros: It was prefect for families.
Okay
4.5
Excellent
8.8
Pros: Staff very helpful - good location
Okay
5.0
Pros: I liked that the location was in close proximity to public transport with a tram stop out the front. It was close to the city and convenient. The room facilities were badic but since we were out most of the time it didn't really matter.
Okay
4.0
Pros: Room was comfortable and clean. Cleaning staff arrived at the scheduled times. Location was central and generally placed in the thick of things. Lobby had plenty of comfortable seating.
Details
Reviews
Overall 7.3 Good
Based on 1,662 reviews
Location
9.3
Service
6.6
Room
5.5
WiFi
4.8
Comfort
3.7
Bar
2.8
Breakfast
2.0
Location
9.2
Service
6.1
Cleanliness
4.7
Room
4.7
Comfort
3.2
Vibe
2.6
Location
9.2
Service
6.3
Room
5.2
Comfort
3.8
Room
4.0
Comfort
3.3
Location
9.3
Service
6.9
Room
4.9
Comfort
4.1
4.0 Okay
Pros: Location is good.
Cons: Staff made it really hard for my partner to check in on our behalf, despite him having all the required details in the reservation email forwarded by me (from the address connected to the booking!). Wasted a lot of our time. A simple courtesy phone call to me could have avoided all that. I understand employees having to adhere to policy, but staff was plain unhelpful. We won't be staying here again. Apartment is very small, but doable for a night.
7.5 Good
Pros: It was prefect for families.
Cons: Shower tiles need to be bleached a scrubbed
4.5 Okay
Pros:
Cons: Housekeeping didn't include towels the first day. The in room phone didn't work so I had to come down to reception to ask for a towel. Almost daily, housekeeping didn't clean up the bins and left empty bottles, neither was kitchenette cleaned.
8.8 Excellent
Pros: Staff very helpful - good location
Cons:
5.0 Okay
Pros: I liked that the location was in close proximity to public transport with a tram stop out the front. It was close to the city and convenient. The room facilities were badic but since we were out most of the time it didn't really matter.
Cons: The room card didn't always work for the elevator. This issue was eventually resolved. There was also the strong scent of urine in our passage way on Level 4. On the Saturday night there must have been a private function and we had to wait out the front of the car park entry until we could be buzzed in by the hotel staff but this took a good 10 minutes. I actually had to go into the hotel lobby and leave my car waiting out the front of the car park to ask staff to open the gate. This didn't make me feel very safe as there were about 15 young adults walking around the car,etc and a couple were clearly intoxicated staggering and not able to walk straight. It would also be beneficial to have more clear signage to know where to check in as I had some difficulty trying to find it.
4.0 Okay
Pros: Room was comfortable and clean. Cleaning staff arrived at the scheduled times. Location was central and generally placed in the thick of things. Lobby had plenty of comfortable seating.
Cons: The staff were nice, but occasionally unhelpful. For instance, I was not provided with my breakfast vouchers until I directly asked for them and even then the staff didn't know how they were meant to be used. The room had very poor sound isolation, so I failed to get a good night's sleep due to continual tram noise and construction noise starting at 6am. Plus the blinds were pretty ineffectual at shutting out the light. The breakfast vouchers didn't include many vegetarian options and so some morning there was nothing to eat.
Arrow on Swanston offers convenient and value for money serviced apartments ranging from studio, one and two bedroom apartments to fit the single, couples and families traveler. Perfectly situated in the heart of Melbourne, surrounded by entertainment, tourist attractions and sporting venues. Having tram stops just outside our doorstep also allows you easy access to anywhere in Melbourne.Our self-contained 3.5 star self-rated serviced apartments are fully furnished with kitchenette facilities provided in all rooms to suit your needs for short and long term stay.Gymnasium, outdoor pool, sauna room and self-serviced coined laundry machines are available for all hotel guests.Onsite Parking available, fees apply. Parking Fee will only be collected upon arrival.(Booking in advance is highly recommended due to limited spots)Make your reservation online or contact our friendly team today to experience our apartment style hotel and services.
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